TQM
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This document discusses Total Quality Management (TQM). TQM involves managing the entire organization to achieve excellence through continuous improvement of processes. It aims to achieve total customer satisfaction through high quality products and services. TQM requires all managers to lead contributors in achieving customer satisfaction and continuous improvements. The key principles of TQM are that customers determine quality, top management provides leadership, preventing variability is key to quality, and quality goals are always improving. TQM represents a continuous commitment to organizational improvement.
TQM
- 1. BY-CHAMWAD S L ROLL NO.11 MBA-II
- 2. Total - made up of the whole Quality - degree of excellence a product or service provides Management - act, art or manner of planning, controlling, directing,…. Therefore, TQM is the art of managing the whole to achieve excellence.
- 3. Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.
- 4. “Do the right things right the first time, every time.”
- 5. At it‟s simplest, TQM is all managers leading and facilitating all contributors in everyone‟s two main objectives: (1) total client satisfaction through quality products and services; and (2) continuous improvements to processes, systems, people, suppliers, partners, products, and services.
- 6. Traditional view: ◦ Quality cannot be improved without significant losses in productivity. TQM view: ◦ Improved quality leads to improved productivity.
- 7. 1. The customer makes the ultimate determination of quality. 2. Top management must provide leadership and support for all quality initiatives. 3. Preventing variability is the key to producing high quality. 4. Quality goals are a moving target, thereby requiring a commitment toward continuous improvement.
- 8. Traditional Approach Continuous Improvement Market-share focus Individuals Focus on „who” and “why” Short-term focus Product focus Innovation Customer focus Cross-functional teams Focus on “what” & “how” Long-term focus Process improvement Problem solving
- 10. TQM is the management process used to make continuous improvements to all functions. TQM represents an ongoing, continuous commitment to improvement. The foundation of total quality is a management philosophy that supports meeting customer requirements through continuous improvement.
- 11. THANK YOU