Salesforce GTM
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The document outlines strategies for enhancing customer satisfaction through self-service integration and omni-channel approaches, emphasizing the importance of customer data and experience. It highlights various business functions including sales, marketing, and service cloud solutions, as well as reporting and customer retention strategies. Additionally, it mentions performance metrics and license usage in different business sectors without listing specific financial details.
Salesforce GTM
- 3. Trust Building Formula Business & Market Know How Demonstrate how to achieve Business Goals Recommendation for Business Issues Big Picture! Over and beyond the scope
- 5. Sales Cloud Service Cloud Marketing Cloud Community Cloud Sales Cloud Pardot Marketing Cloud Community Cloud Sales Cloud Service Cloud Pardot Marketing Cloud Community Cloud Sales Cloud Service Cloud Pardot Marketing Cloud Community Cloud Sales Cloud Service Cloud Pardot Marketing Cloud Community Cloud Sales Cloud Service Cloud Pardot Marketing Cloud Sales Cloud Service Cloud Pardot Marketing Cloud Community Cloud Sales Cloud Service Cloud Pardot Marketing Cloud Community Cloud Sales Cloud Service Cloud Pardot Marketing Cloud Community Cloud Sales Cloud Service Cloud Sales Cloud Service Cloud Pardot Marketing Cloud NOTE: Including but not limited focus
- 6. LOS, Asset Management, Customer On-Boarding, KYC, Self Servicing … A2A, Lead Distribution, Geo-Mapping, Mentoring, Payment … Customer 360, Journey Management, Social Media … Dip Email, Claim Management, Client Servicing, Social Media … Geo Mapping, Caregiver, Collaboration, Auto Reminders … ERP Integration, Order fulfilment, Service Management, Warehousing &Distribution Dealer Management, Spare Management … Payment gateway integration, Automated KYC … Funding, Customer Complaints, Tracking ongoing engagements … Customer Acquisition, Customer Servicing … NOTE: Including but not limited focus.
- 7. ₹ ₹ ₹ ₹
- 8. 88% 9% 3% Q3 91% 9% 0% Q1 88% 9% 3% Q2 84% 8% 8% Q4 NOTE: Licenses is the Salesforce Licenses Sales commission
- 9. ₹ - ₹ 50,00,000 ₹ 1,00,00,000 ₹ 1,50,00,000 ₹ 2,00,00,000 Q1 Q2 Q3 Q4 Support Llicenses Services
- 10. ₹ - ₹ 50,00,000 ₹ 1,00,00,000 Fin-Tech Ed-Tech Hi-Tech Insurance Healthcare Manufacturing eCommerce Automotive Digital Agencies Non-Profit Q4 Q3 Q2 Q1 NOTE: Licenses and Support booking is not considered in this.
- 11. ₹ - ₹ 50,00,000 ₹ 1,00,00,000 ₹ 1,50,00,000 Sales Cloud Service Cloud Pardot Marketing Cloud Community Cloud Licence Support Q4 Q3 Q2 Q1 NOTE: Licenses and Support booking is not considered in this.
- 12. Sales Team 0 1 2 3 4 Sales Cloud Developer Service Cloud Developer Pardot Developer Marketing Cloud Developer Community Cloud Developer Prooject Manager Salesforce Arcitect Salesforce Demo Creator Account Executive Q1 Q2 Q3 Q4 NOTE: Each Salesforce developer productivity is assumed to be ₹7,00,000 p.m.
- 13. NOTE: Satisfaction measurement matrix needs to be designed on these seven parameters.
- 15. • • • • • • • •