Sample strategy maps
- 1. Sample Strategy Maps Best Practice Strategy Maps
- 2. Software Company Strategy Map Financial Perspective Increased Shareholder Value Leader in Strategic Markets Diversify Revenue Streams Predictable Profitability “Customer Intimacy” “eBusiness Solution Leadership” “Operational Excellence” Customer Flexible, Consistently Meets Perspective Lifelong Innovative Expectations Advisor Solutions One Stop Deliver Easy to do Proactively Comprehensive Accountability business with Deliver Value Solutions Internal Well- Perspective Build Lifelong Grow Inter- Improve Managed Relationships Capture and Leverage Enterprise Resource Knowledge Solutions Solutions Allocation Effective Cost Leverage 3rd Party Provide Integrated Management Relationships Effective Business Solution Processes Processes MARKET SEGMENTATION MODEL Learning & Operational Relationship Management Solution Management Skills Growth Management Skills Skills Perspective Successful Accountability Industry Career Leverage Entrepreneurial/Innovative Expertise Planning Solutions Knowledge Management Identify, Attract, & Retain Skilled Employees ©2010 Palladium Group, Inc. 2
- 3. Healthcare Strategy Map “Maximize the Quality of Life and Dignity of Older Adults” Increase Shareholder Value Financial Create Cash Flow Grow Revenue Create EBITDAR Manage Expenses Customer Trust Choice Consistency Pay For Service “Customer Satisfaction Through...” “Operational Efficiency” “…Quality Service” “…Quality Relationships” Business Process Optimize Rate Aggressively Develop Customer Trust and Occupancy Manage Proactively Excel at Management Residence Manage Excel at Quality Expenses Litigations Other Resident Manage ongoing & Resident Healthcare communication with Leverage the Regulations Services Manage Media residents Right Assets Exposure “Employee Satisfaction” & Growth Learning Deliver People •Retention Provide •Reliable Proposition: •Talent Technology •Functional “We Make a •Performance Support Difference” •Culture ©2010 Palladium Group, Inc. 3
- 4. Community Bank Group Strategy Map “Our success comes from… Financial F4: Maximize F2: Maximize F3: Grow non- F1: Achieve financial resources traditional traditional sustainable double-digit for maximum risk- revenue sources revenue sources net income growth adjusted return …delivering great financial services,… Customer C1: “Understand C3: “Appreciate me, C4: “Be involved C2: “Give me me and give me and get things done, in my convenient access to the right easily, quickly, and communities.” the right products.” information.” right.” …which is all about developing and managing enduring relationships Process Internal Acquire New Relationships Grow High-Potential and Retain Relationships Increase Productivity and Quality I11: Consistently deliver the value I4: Selling the right products at I7: Provide premium service proposition at the right cost the right time to delight and retain customers I3: Communicate the value I10: Maximize efficiency proposition and brand I6: Demonstrate the value and quality of business proposition processes I1: Segment I2: Effectively I8: “Focus I5: Identify and markets & target develop on the I9: Enhance internal recognize high-potential prospects for new products and critical and external relationships opportunities access fewer” partnerships …and being a great place to work!” & Growth Learning L4: “We have the L1: “We develop, L2: “I’m developing L3: “We understand the information and tools we recognize, and retain the skills I need to strategy and know what need to do our jobs.” great people.” succeed.” we need to do ©2010 Palladium Group, Inc. 4
- 5. Sample strategy maps Public Sector
- 6. State Department of Transportation – Strategy Map Stakeholder Perspective Value for Taxpayer Money Customer Balance Budget Support Perspective Business & Safe, Clear, Timely, Commerce Convenient and Accurate Provide Business Cases Transportation Communication Low Cost Provider of for Increased Funding On Time, As Transportation Services Promised Internal Processes Relationship Innovation Operational Management Easy to do Drive Innovation in Excellence business with Transportation Deliver World Class Transportation Services Streamline Improve Regulatory Sustainability Approval & Livability of Accelerate Develop & Apply Process Communities Economic Dev. New Focus on Cost- Through Transportation Effective Solutions Optimize Transportation Technology Investment Uptime and Open & Frequent Availability Communication to Impacted Citizenry Understand Transportation Improve Safety Optimize Planning of Site, Needs Construction, and Operations Learning & Growth Empower Front-Line Employees to Deliver Integrated Knowledge Management Perspective Highly Skilled Workforce Customer Service Infrastructure ©2010 Palladium Group, Inc. 6
- 7. Federal Government Printing - Communication Strategy Map The vision is to be the recognized leader in document automation and the customer-preferred provider of best value for automated digital and hardcopy document products and services. Maximize Positive NOR F0 Financial Management Excellence CRM Innovative Solutions and New Business Recover Our Costs F1 Increase market share of existing customers F2 Develop recurring, growth revenue streams F3 Customer Improve the Educate the Provide total Provide the best value customer customer and eBusiness solutions to the customer C1 document workflow demonstrate (ordering delivery) C4 environment C2 expertise C3 Develop the capability to quickly scale up and down in Personnel and Equipment P1 Expand DAPS’ solutions to our existing Discover new customers for our customer base P4 services P6 Provide cross-operations distribution of in- Process house workload P2 Understand the customer’s needs and Establish a corporate process to test Improve analysis of costs and estimates in process P5 and assess new technologies P7 revenue P3 Institute accountability of directors and Improve IT competencies on all Develop our expertise base on knowledge Learning & Growth managers L1 levels L3 and content management L6 Improve knowledge of DAPS Strengthen skills and tools to conduct services L4 workload forecasting, analysis, and Describe your future (3 year) vision of DAPS planning L2 services L7 Improve pricing practices L5 ©2010 Palladium Group, Inc. 7
- 8. Sample Strategy Maps Functional Strategy Maps
- 9. IT Department Strategy Map Financial Increase EBITDA Maximize business Manage IT Expenditures units’ ability to add value Maximize Fund Performance Partner Contribution Credibility Competency “Offer me innovations “Demonstrate a “Demonstrate a “Quickly “Keep my that create business competitive price.” competitive price.” implement systems running.” value.” solutions.” Internal Processes Internal Solutions Leadership Business Unit Alliance Operational Excellence Propose Provide Deliver Provide compelling world-class according to reliable and Anticipate business customer plan functional Integrate application of cases for IT service systems solutions using technology in solutions defined the Financial architecture, Services platforms, and Industry processes Understand business unit Effectively select and manage strategy and operations sourcing relationships Learning & Growth Hire, develop, and Foster an environment that Communicate and lead retain solid performers encourages and recognizes at all levels contribution ©2010 Palladium Group, Inc. 9
- 10. Finance Function Strategy Map Maximize Value to Shareholders Financial Maximize return / profitability Support corporate/ SBU profitable growth Support corporate/SBU productivity and cost reduction Customer Enhance franchise equity Maintain value-added working Provide accurate, timely, and through value added service relationships with internal efficient reporting of relevant constituencies information Value-Added Information Books/Records Reporting Operating Efficiency Initiate and leverage new and Develop consistent processes to manage Support channel existing services reporting and accounting functions management excellence Processes Internal Efficiently manage firm wide information and provide Optimize finance department Help internal customers understand & operating efficiency decision support interpret financial supporting Understand and support internal and external customer information needs Efficiently and consistently Control financial frameworks and Understand, monitor, support HR processes: standards asses, and report risk payroll, staffing plan Improve understanding of core activities Learning and Technology Business and Performance Leadership CFO Growth Analytical Skills Measurement System Mindset ©2010 Palladium Group, Inc. 10