Samsung galaxy note 7 issues
- 2. SAMSUNGGALAXYNOTE7ISSUESANDWHYSAMSUNGSTOPPEDTHESELLOFTHIS PRESENTED BY – SURAJ SATPATHY RAJMANI SEN JAGAT JYOTI MALLA
- 3. Company profile • Samsung , a south Korean multinational company has its headquarters in Seoul , South Korea. • It was founded by Lee Byung Chul in 1938 as a trading company. • Chairman-Lee Kun-hee.
- 4. Samsung galaxy note 7 • Brand-Samsung • Manufacturer- Samsung Electronics • Series-Samsung galaxy note series • Released-19 AUG 2016 , 2 months ago • Discontinued-11 OCT 2016
- 5. Specifications • Type - Phablet • Weight - 169 g • OS - Android 6.0 Marshmallow • processor - Qualcomm snapdragon 820,octacore • Ram - 4 GB • Storage memory - 64 GB • Battery - 3500 mah • Display - 5.7 inch super amoled • Rear camera - 12 mp • Front camera - 5 mp
- 6. Competitors of Galaxy note 7 Apple iPhone 7 plus Google pixel Xl
- 7. Samsung galaxy note 7 catches fire
- 8. Samsung galaxy note 7 explodes
- 9. The following is a list of reported incidents so far • A Kentucky resident suffered lung damage after his phone filled his bedroom with smoke on Oct. 4 • A Note 7 caught fire on a Southwest Airlines flight on Oct. 5. • A woman in Taiwan noticed that her phone was emitting smoke in her pocket on Oct. 7. • A 13-year-old girl in Minnesota suffered a burn on Oct. 7 when her phone became extremely hot under her thumb. • A Virginia man reported that his Note 7 caught fire on his nightstand and filled his room with smoke on oct.9.
- 10. After those incidents… • Following these string of incidents , Samsung issued an official statement saying that it has asked all carriers to stop sales of the phone , and that all Galaxy Note 7 users should power down their phones and either get refunds or replace their device as soon as possible. • Samsung has received 96 reports of batteries in Note 7 phones overheating in the U.S. • According to the US consumer product safety commission , “Samsung has received 13 reports of burns and 47 reports of property damage associated with Note 7 phones.
- 11. How will this affect Samsung? • Samsung subsequent recall has done a tremendous amount of damage to Samsung’s brand and bottom line. • While precise figures remain up in the air , some estimates peg the total cost of Samsung’s recall in the $1 billion range. • Samsung shares were down nearly 6.9% in 2nd week of October . Samsung shareholders was worried about this fall. • Samsung’s profits would fall short of initial projections.
- 12. Where has the Galaxy Note 7 been banned? • The list of airlines , public transit authorities and businesses that have banned the use of Samsung’s Note 7 continues to grow. • India’s Ministry of Civil Aviation issued a warning against the use of note 7 units on domestic and international flights . The ministry has advised not to turn on or charge the said mobile during flights. • Australian airlines , Quantas airways , Jetstar and Virgin Australia have warned customers against charging of Galaxy Note 7 during flights. • Some other airlines like Singapore Airlines , Dubai based Etihad airways & Flydubai banned the in-flight use of this handset. • Even institutions of higher learning are exercising an abundance of caution . On Oct. 12 , New Jersey’s Stockton University became the first college to ban the use of Note 7.
- 13. Some common tips to avoid an exploding phone: • Stick to the original charging cable and wall adapter . In the case of the Note 7 , use the official Samsung accessories that came bundled with your smartphone. • Don’t leave your device in hot areas especially when it’s charging. • If you plan to use a demanding app that’s likely to generate a lot of internal heat, make sure you do so in a well-ventilated , cool place. • Don’t smother your smartphone . Putting it under your pillow or in a tight , restricting enclosure , or under a cushion will encourage a build up of heat. • The same goes for laptops and other devices that use lithium-ion batteries.
- 14. Sending back your Note 7 • Under the terms of Samsung’s arrangement with the CPSC , more than 1.9 million Galaxy Note 7 units sold in the U.S. are subjected to recall. • Galaxy Note 7 owners cam exchange it for a Galaxy S7 or S7 Edge and a refund of the difference in price between the two devices. • If you exchange your device for another Samsung phone , you will get $100 in bill credit . If you swap the Note 7 from another brand, you’ll get $25 in bill credit. • Samsung’s dedicated customer support line for the Galaxy Note 7 remains active at 0330 7261000.
- 15. Latest news and updates • Samsung still no. 1 smartphone vendor , but Note 7 knocked market share back to 2014. • As Google has unleashed its new operating system Android 7.0 Nougat, Samsung confirmed that the OS update will roll out to Samsung Galaxy S7, Galaxy S7 Edge and Galaxy Note 5 before 2016 ends. • Samsung’s new flagship smartphone Galaxy S8 will be launch in feb. 2017 with Android 7.0 Nougat.
- 16. THANK YOU