Santhoshkumar Network Engineer
- 1. M.SANTHOSHKUMAR. Mail: msanthosh49@gmail.com Mobile: 09980009163 Career Objective: To move up the career path while contributing towards the achievement of organizational goals as a dedicated Networking Professional with an organization that recognizes hard work, skills and talent, and the same to achieve organizational growth. Global Certification: CCNA and CCNP Routing Certified, CISCO ID: CSCO11911826 Pursuing CCNP Switching and Troubleshooting Certificate Pursuing Checkpoint Certificate Professional Summary: Has over 4 Years and 11 Months of experience in Networking Domain. • Implementing, Managing and enhancing the performance of a client’s IT Infrastructure. • Experience in troubleshooting network issues and optimizing network performance. • Planning and monitoring technology resource utilization and making recommendation s based on collected data. • Managing network access including creating, disabling, and modifying user accounts. Professional Experience: April 2014 – Present | Network Engineer | Hexaware Technologies Ltd., Bangalore. Roles & Responsibilities: • Responsible to handle/manage Network and security devices for the client UNISYS across Globe and multiple Data Centers. • Following ITIL process in handling Incident, change and Problem management tickets. Have experience in ITSM 7.6 tool. • Co-ordinated with Service Provider during WAN related issues and provided quick solutions. • Co-ordinated with Vendor when required to provide resolution. • Part of weekly Management meeting/calls. To update on the progress on operation/projects.
- 2. • Supporting the entire WAN, LAN, Datacenter infrastructure for clients shared network. • Implementation of minor, standard, critical changes on Cisco Routers, Switches and Checkpoint Firewall (R60, R70). Incident Management: • Working with multiple internal teams when handling Priority tickets. Issues are related to network device down, WAN links down, latency issue, service degradation and servers/services reachability issues. • Troubleshooting VPN issues related to users of the client network and providing solutions to end user issues. • Handling single user issues related to accessing internet and intranet sites and providing solutions. • Working knowledge on BMC remedy ticketing tool and CA Spectrum tool for monitoring the network devices. Change Management: • Working on CM process to implement new rules on Checkpoint firewall to allow/deny access to users to particular server/services and troubleshooting if any issue during implementation. • Allowing access to the user groups and management to new network devices like servers, firewalls, network tools and etc. • Preparing configuration and implementation template for implementation and upgrade of WAN circuits for corporate network and coordinating with multiple IPS's during the change process. • Coordinating with internal team during implementation of internal network devices. Preparing Configuring template and troubleshooting if any issues during the implementation. December 2011 – April 2014 | GNOC Engineer | Sify Technologies Ltd., Chennai. Roles & Responsibilities: • Manage the entire corporate customers for level II network. • Working on various last mile issues (Broadband, Bridge Mode, Leased Line and ISDN). • Providing solution for various Customer Network Design (VPN, IVPN and MPLS-VPN). • Assist the operational teams with root cause analysis and solutions to moderately complex production issues. • Implementing and troubleshooting on the routing protocols RIP, OSPF, EIGRP, BGP scenarios for the customers. • Resolving Trouble Tickets related to network issues. • Co-ordination with Core network team and other support teams for resolving customer related issues.
- 3. • Troubleshooting high latency and packet drops issue to the particular destination IP, sites and other branch locations. • Troubleshoot the latency issues faced by the customers and providing best path in reaching their destinations across the world. To create VLAN over switches (Cisco 3550, 2960, 3560) for operating bridge mode configurations. September 2010 to December 2011 Technology Associate | Sify Technologies Ltd., Chennai (Talent Maximux) Roles & Responsibilities: • Performing first level troubleshooting on Leased line, Broadband, Bridge Broadband circuit. • Raising Trouble Ticket to Back End Technical Team to resolve the critical and backbone issues. • Raising Trouble Ticket and coordination with Field support team to fix customer last mile related issues. Coordination with Global partner and technical teams for smooth & efficient solution of customer queries. Skills Proficiency: • Good knowledge in routing and switching protocols like RIP, OSPF, EIGRP, BGP, HSRP,MST and advance technologies like MPLS. • Having basic knowledge on Layer2 and Layer3 load balancing techniques. • Managing, Configuring and Trouble Shooting on CISCO Routers 1841, 2811, 3700, 7600, 7200, series and switches series like 2950, 2900, 3560, 3750. • Managing, Configuring and Trouble Shooting on Knowledge in Juniper MX series. • Basic troubleshooting knowledge in SDH link in Multiplexers link Huwai, Tejas and Cisco ONS. Credentials: • B.E (ECE) - 70.40% with first class in Kamban Engg College at Tiruvannamalai • H.S.C - 63.33% in Govt. Boys. Hr. Sec School, Walajapet • S.S.L.C - 81.25% in Govt. Boys. Hr. Sec School, Walajapet Personal Profile: Father Name : Mr. Manivannan Mother Name : Mrs. Udhayakumari Manivannan Age : 27 Gender : Male Nationality : Indian Declaration:
- 4. I hereby declare that all the above information provided by me is factual and correct to the best of my knowledge and belief. M. SANTHOSHKUMAR.