SAP TOP TEN CRM 2013
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SAP leads the CRM market with the #1 CRM solution and over 7.5 million users. SAP CRM provides modern solutions that employees want to use and allows customers to focus on their business. SAP customers have won awards for CRM projects and outperform those using other solutions with better results across key metrics like revenue, orders, costs and time savings.
SAP TOP TEN CRM 2013
- 1. 1 6 Leadership Modern #1 CRM Solution Solutions that your employees want to use 2 7 Recognition Grow Customers win with SAP CRM Think big. Start small. Grow fast. 3 8 Impact Agile Better results than any other solution Innovate without Disruption 4 9 Community Choice Network, Share, Learn, Co-Innovate On Premise. On Demand. On Device 5 10 Specialized Integrated For your industry and your role You can focus on your business - we do the plumbing
- 2. Top10 1 Leadership 2 3 Recognition Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated SAP Leads the CRM Market #1 in market share1 +7.5 million users +2 million developer network Industry-specific solutions Truly global 1IDC © 2011 SAP AG. All rights reserved. 2
- 3. Top10 1 Leadership 2 3 Recognition Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated SAP Customers are recognized as CRM Leaders Gartner & 1-1 Gold Samurai Award for CRM CRM Expo Best Practice Customer Award Project Lead Award Computer World Honors Gartner & 1-1 Customer Award to Follow Program Laureate Award © 2011 SAP AG. All rights reserved. 3
- 4. Top10 1 Leadership 2 3 Recognition Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated “” Customers using SAP CRM for sales outperform those using other solutions.1 99% order accuracy 30M incremental revenue 16X better in reducing non-selling time 50% reduction in wait time $14.9M saving in faster data access 2X better in reducing sales cycle time $25M savings by eliminating revenue leakage 2.5X better in increasing revenue/account 3X increase in order value 17% reduction in training cost 1.3X better in team’s achieving quota1 $1.6M per year savings in call handling 26% increase in selling time 1Aberdeen © 2011 SAP AG. All rights reserved. 4
- 5. Top10 1 Leadership 2 3 Recognition Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated SAP Community Network has over 2 million members in over 200 countries and 20,000 join every month to participate in: Cross Learning Co-Innovation SAP Axon Customers Problem Solving Sales and Technology Services Co-Innovation Share Best Practices 2,900 + Channel Partners 2,900 + Channel Partners Co-create industry thought leadership Deployment Specialized Services Services Improve Value Realization 1700 Services Partners 34 Solution Partners Develop Technology thought leadership +2 Million Community Members Share Implementation knowledge 1Aberdeen © 2011 SAP AG. All rights reserved. 5
- 6. Top10 1 Leadership 2 3 Recognition Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated Industry solutions for each line of business is our heritage Forrester evaluated 24 CRM solutions and rated their ability to support customer-facing processes in eight industries: INDUSTRY SAP’S RATING “ Manufacturing, high-tech STRONG “The approach SAP employs Retail and wholesale trade STRONG generally provides higher investment returns to clients, Manufacturing, automotive STRONG because it reduces the risks of Manufacturing, general STRONG integrating multiple platforms Public sector STRONG to achieve industry Finance and insurance STRONG functionality.” Utilities and telecom STRONG Gartner, “Evaluating IBM, Microsoft, Oracle and SAP's Business Application Industry Strategies”, May 2011 Media, entertainment, and leisure STRONG ” SAP is the only CRM vendor with “strong” capabilities across all eight industries. © 2011 SAP AG. All rights reserved. 6
- 7. Top10 1 Leadership 2 Recogition 3 Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated Modern and “cool” user experience that users love! © 2011 SAP AG. All rights reserved. 7
- 8. Top10 1 Leadership 2 Recogition 3 Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated think BIG &Start Small … with SAP CRM to GROW Rapid Deployment Edition • Quick ROI in 6-8 weeks • Zero risk • Fixed deployment cost • Flexible pricing options • EssentialSales, Service and Marketing capabilities © 2011 SAP AG. All rights reserved. 8
- 9. Top10 1 Leadership 2 Recogition 3 Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated Innovate, change and adapt quickly and cost effectively to stay ahead of the competition with SAP enhancement packages Enhancement Complex and multi step upgrades Package Business Disruptions User interface EhA EhB EhA EhB Long-time-to-see-value MES Integ. EBPP EhC EhD EhC HCM Sales EhD order forms EhE EhF EhE Budget Credit EhF Executio Report n “Pick and choose” important Functionality innovations Have a clear and rapid path to value realization Reduce risk and cross dependencies Sales order mgmt Enterprise services © 2011 SAP AG. All rights reserved. 9
- 10. Top10 1 Leadership 2 Recogition 3 Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated One size does NOT fit all when you are growing: SAP offers the right CRM solution for your Headquarters, Divisions and Subsidiaries SAP CRM SAP ERP SALES OnDemand SAP CRM RDS SAP Business ByDesign SERVICE OnDemand (Available 2012) On Demand | On Premise | On Device © 2011 SAP AG. All rights reserved. 10
- 11. Top10 1 Leadership 2 Recogition 3 Impact 4 5 Community Specialized 6 Modern 7 Grow 8 Agile 9 Choice 10 Integrated SAP CRM gives you full picture because of complete back office integration Services Marketing Services Marketing Billing/ Billing/ Accounts Sales Accounts Sales Receivable Receivable Ship/ Select Ship/ Select Ensure Product/ Ensure Product/ Fulfillment Quote Fulfillment Quote Order/ Order/ Procure/ Inventory Credit Credit Build /Build Check Check With SAP CRM you will never miss Unlike with other solutions the True 360° Customer View © 2011 SAP AG. All rights reserved. 11
- 12. Agenda – What’s New in SAP CRM Accelerated Delivery of Innovations non-disruptively at reduced Cost and Risk On Premise SAP Enhancement Package 2 for SAP CRM 7.0 Customer Connection Web Channel Experience Management On Demand On Device Orchestration SAP Sales onDemand SAP Social Media* onDemand SAP StreamWork Partner Solutions such as Savo, Inside View, Vivido On Demand Rapid Deployment On Device Solutions in all areas SAP CRM Sales 2.0 SAP Field Service On Premise Customer Briefing App SAP Retail Execution Technology Foundation/ On Hana Technology Foundation with HANA SAP Sales Pipeline Analysis (HANA) SAP Customer Segmentation Accelerator (HANA) SAP ERP RDS for operational Reporting (HANA) SAP NetWeaver Business Warehouse (HANA) * Name to be determined © 2011 SAP AG. All rights reserved. 12
- 13. Mainstream Maintenance extended by 5 Years Mainstream Maintenance for SAP CRM extended from 2015 till December 2020. This includes all SAP Business Suite 7 core applications and NetWeaver. For longterm stability and investment protection. Makes it easier for our customers to plan. © 2011 SAP AG. All rights reserved. 13
- 14. SAP’s CRM Value Proposition Customer Experience as a competitive Advantage Make every interaction count Turn insight into across all channels action in real-time Customer Drive operational efficiency and effectiveness… SELL SMARTER SERVE BETTER DIFFERENTIATE © 2011 SAP AG. All rights reserved. 14
- 15. SAP CRM is a comprehensive Solution, Today! Lines of Business Sales Quotation & Incentive & Sales Sales Planning & Forecasting Performance Territory Management Accounts & Contacts Opportunity Management Order Pricing & Contracts Commission Sales Analytics Management Management Mgmt. Marketing Segmentation & Campaign Real-time Offer Lead Loyalty Marketing Resource Marketing Management List Management Management Management Management Management Analytics Service Customer Warranty & Service Service Service Service Sales & Marketing Contracts & Installations & Maintenance Service & Field Service Returns & Management Depot Repair Claims Logistics & Collaboration Agreements Support Management Finance & Analytics Channels Social Interaction Web Partner Mobile Media Center Channel Channel Channel Channels © 2011 SAP AG. All rights reserved. 15
- 16. It’s Your Choice… and It’s Easy… Easy to use and consume Easy to enhance Intuitive and modern web based UI, Visualization of Enhancement Packages/ data, Enterprise search, etc. Appl. Enhancement Cloud / On Demand Workbench Easy to deploy Easy to expand Customer Rapid Deployment Solutions/ 3rd Party Partner Solutions On Demand Solutions © 2011 SAP AG. All rights reserved. 16
- 17. Thank You! Contact information: Riccardo Bellesia LoB Customer mailto:riccardo.bellesia@sap.com Phone: +393481533411
Editor's Notes
- #2: Juan – go from Leadership to Leader Ashish – strike balance between LOB & ITModernHard to Use / Hard to Implement – DebunkJuan – target Net New LOBTop 10:Change:Add ModernKeep LeadershipRemove Strategic – move strategic messaging to Leadership