![Bartram, P. (2014). 8 ways to…improve your presentation skills. Financial Management, Feb
2014, 42-43.
Dinu, A. (Artist). Business Plan [Print Drawing]. Retrieved from lerablog.org
Grossman, D. (2011, July 17). The cost of poor communications. Retrieved from
http://www.holmesreport.com/opinion-info/10645/The-Cost-Of-Poor-
Communications.aspx
Guffey, M., & Loewy, D. (2011). Business communication: Process and product (7th ed.).
Independence, KY: Cengage Learning.
Manning, C., Waldman, M., Lindsey, W., Newberg, A., & Cotter-Lockard, D. (2012). Personal
inner values: A key to effective face-to-face business communication. Journal of Executive
Education, 11(1), 37-65.
McDaniel, L. (2013, Aug). Business writing is like a road trip. Communication World, 30(5),
9-11.](https://image.slidesharecdn.com/saraklarichmod8-final-140504160806-phpapp01/85/Sara-klarich-mod-8-final-26-320.jpg)
Sara klarich mod 8 -final
- 1. Sara Klarich May, 4, 2014
- 2. Live in Chino Hills, CA Married with two yellow Labradors Work for Abbott Laboratories Travel for work—domestic and international Graduated from Virginia Tech with Bachelors in Human Development
- 3. Email Memos Reports Instant Messenger Texting Sales Pitch Press Release Face to Face What are some others???
- 4. Effective and Ethical Business Communication Professionalism in the Workplace Intercultural Business Communication Writing Tips for Business Professionals Business Communication in the Digital Age Positive and Negative Messages Business Presentations Business Reports, Plans, and Proposals
- 5. How important are communication skills in business? Total estimate cost of employee misunderstanding: 62.4 millions dollars a year Companies where leaders are highly effective communicators have 47% higher total returns to shareholders Leaders who are highly effective communicators have higher employee engagement leading to better performance Grossman (2011)
- 6. 12 components of effective communication: ◦ Relax ◦ Stay present ◦ Silence inner voices ◦ Be positive ◦ Focus on inner values ◦ Recall a pleasant memory (Manning, Waldman, Lindsey, Newberg & Cotter-Lockard, 2012)
- 7. 12 components of effective communication: ◦ Maintain eye contact ◦ Be complimentary and express appreciation ◦ Speak with warmth in your voice ◦ Speak slowly ◦ Speak briefly ◦ Listen carefully (Manning, Waldman, Lindsey, Newberg & Cotter-Lockard, 2012)
- 8. To be ethical, communication must be factually accurate, non-deceptive, and complete. Advertising claims? Sales reports? Product safety? Environmental issues? Ethical communication builds trust, while unethical communication abuses or damages it.
- 9. “Employers want new workers to be responsible, ethical, and team oriented, and to possess strong communication, interpersonal and problem solving skills. Wrap all these skills together and you’ve got professionalism” Department of Labor (2014)
- 10. Self Assessment on your Professionalism: ◦ Am I punctual? ◦ Am I honest? ◦ Am I hard working? ◦ Am I polite? ◦ Do I treat others with respect? ◦ Do I communicate effectively? ◦ Do I listen? ◦ Do I dress sloppy?
- 11. Global business requires that we adapt and learn about cultural differences in communication including: How loud we talk How we express emotion Rules for turns of talking Use or avoidance of silence
- 12. Posture Eye Contact Proximity Touching Kissing Tone Hand movements
- 13. Business Writing is like a Road Trip Know where you are going ◦ Clear vision of where you are headed so your readers can follow Follow the map ◦ Create an outline that lays out the path to your destination Take advantages of Breaks ◦ Use breaks as a time for rest and reflection. Breaks can wake up creativity and deliver new ideas and insight. Lynda McDaniel (2013)
- 14. Guffey and Loewy (2011) developed the business writing approach known as 3x3 process: 1. Prewriting 2. Writing 3. Revising 4. Proofreading 5. Evaluating Define Audience Plan Message Draft Message Revise for Content, Style, & Correctness Read, edit, re-read, edit again Check for grammar, punctuation, spelling, & word usage Did you achieve communicating your message?
- 15. 1. Mind Mapping a. Start by writing one word or key idea b. Take 10 minutes and map any associations, thoughts, feelings, or anything else that comes to mind 2. List of 20 a. Come up with a list of 20 options or new ideas 3. The Devils Advocate a. Think beyond your own ideas and recognize potential problems or opportunities
- 17. We all do it! Email, Texting, Instant Messenger (IM), Blackberry Messenger (BBM), Facetime, Skype Step 1: Determine the appropriate method for message Text to set up a call, do not text important details or entire conversations Avoid slang abbreviations (LOL, OMG) or emoticons Stop and think about the paper trail and confidentiality
- 18. Step 2: Draft your message Lost in translation?? Think about the tone of your message Consider the context of your message Check for grammar and spelling. It is easy to quickly send a message and have an auto-correct mistake Step 3: Follow up to your message If a phone call or video chat, follow up with an email to capture main points If texting or IM’ing about a meeting, schedule the meeting on the calendar
- 19. How do you communicate positive or negative messages? Determine the best method to communicate Don’t hide the main message in fluff, especially a negative message Provide details and explanation, but only what is relevant to the message
- 20. Delivering Positive Messages ◦ Be polite ◦ Provide information, as needed ◦ Express appreciation ◦ Make the message easy to respond to Delivering Negative Messages ◦ Cushion the bad news ◦ Be empathetic ◦ Provide reasons ◦ Avoid negative words ◦ Stay professional
- 21. “Focus on how to get your message over to the audience clearly and concisely” (Bratram, 2014). What is the purpose? Who is the audience? Prepare tools and aids Organize slides and talking points in a logical and easy to follow structure Provide strong examples to support and clarify ideas Be conscious of time and engage with the audience End with a highlight of the key take away points Provide next steps
- 22. How to Handle the Public Speaking Jitters Practice and feel comfortable with what you are talking about Don’t expect perfection and roll with the mistakes…we all make them Accept that its normal to be nervous and embrace it Gain experience by participating in clubs like Toastmasters Pace yourself and slow down–you are speaking faster than you think Show energy but be professional by speaking at a brisk pace that is understandable, smiling, and varying tone, pitch, and volume
- 23. Business Report Convey information from one person, group, or company to another and include facts, figures, and information pertaining to business matters. Analytical Reports Informational Reports Research Reports Financial Reports Progress Reports Recommendation Reports
- 24. Business Plan Image obtained from (Dinu, Business Plan)
- 25. Business Proposal A written document that proposes an idea or plan to initiate a discussion. One of the most effective ways to get business and continue growth. Summary Introduction-quick overview of objective and problem Detailed problem statement Work statement—proposal on what will happen to solve the problem Project management statement-logistical information on solving problem
- 26. Bartram, P. (2014). 8 ways to…improve your presentation skills. Financial Management, Feb 2014, 42-43. Dinu, A. (Artist). Business Plan [Print Drawing]. Retrieved from lerablog.org Grossman, D. (2011, July 17). The cost of poor communications. Retrieved from http://www.holmesreport.com/opinion-info/10645/The-Cost-Of-Poor- Communications.aspx Guffey, M., & Loewy, D. (2011). Business communication: Process and product (7th ed.). Independence, KY: Cengage Learning. Manning, C., Waldman, M., Lindsey, W., Newberg, A., & Cotter-Lockard, D. (2012). Personal inner values: A key to effective face-to-face business communication. Journal of Executive Education, 11(1), 37-65. McDaniel, L. (2013, Aug). Business writing is like a road trip. Communication World, 30(5), 9-11.