Savvis - Rising to the Challenge (2010)

Savvis IT Infrastructure
Strategies for Success
Challenging the status quo in the economic recovery
Rising to the Challenge
2010 Global IT Leadership Report

2010 Global IT Leadership Report Strategies for Success 2
Rising to the Challenge
This independent report was commissioned by Savvis and conducted by Vanson
Bourne in April 2010. The research surveyed CIOs, IT Directors and Heads of IT in
the USA, UK and Singapore from medium to large enterprises and the public sector.
A Message from Savvis
Last year was a challenging year as the economic
recession took hold and IT leaders were forced to
tighten-up their belts and rise to the challenge of
delivering ‘more for less’. Although it was a year of
IT infrastructure consolidation and cost reduction
initiatives, it was also an opportunistic time where
organisations sought to adopt new technologies
in an effort to become more efficient. One of my
key takeaways from 2009 was that the economic
downturn motivated IT departments to challenge
the status quo and explore ways to improve
operational efficiencies.
Our 2010 survey findings revealed that a large
percentage of organisations are looking at
infrastructure outsourcing as a means of deliver-
ing first-class IT support to the organisation.
The impetus driving this outsourcing rise is
a widespread interest in cloud computing.
A significant portion of the respondents are
currently using or considering cloud services to
deliver some part of their IT infrastructure. With
the outsourcing forecast for the next 10 years
set to grow (some two-thirds of organisations
believe the majority of their infrastructure will
be outsourced compared with fewer than one
in five currently), it seems that the adoption of
cloud services will play an important role in this
industry transformation.
It was also clear from the research results that the
UK is contributing to the increase in outsourcing.
In 2009 there was evidence that the UK survey
respondents were more cautious than their
counterparts about outsourcing and cloud
computing. Whilst the 2010 survey results indicate
this perspective remains, the UK respondents
were the most optimistic about their outsourcing
futures, with 90% suggesting that the majority of
their infrastructure is currently in-house. However,
in 10 years this percentage is expected to shrink
to just 23% — meaning some three out of four
UK-based organisations plan to outsource the
majority of their infrastructure by 2020.
There is increased confidence in enterprise-ready
cloud services amongst IT decision makers, which
has fuelled interest in enterprise cloud solutions
for business use including critical applications,
test and development and batch processing/data
analytics. According to our survey, Singapore
is leading the way in the use of cloud services;
however, despite lagging behind this region,
USA IT leaders have higher expectations on the
cost savings that cloud services will bring. On
average they expect to save around 18% of their
IT budget by using cloud services compared
with 12% and 16% savings anticipated from the
UK and Singapore respondents, respectively.
Yet these expectations seem relatively modest
when you consider how much IT waste currently
exists within organisations today.
In summary, the main strategic priority of IT
executives across the globe this year is to find
more cost-effective IT solutions. One of the key
ways to do this, as evidenced in the survey, is
to adopt a virtualisation or cloud computing
strategy. Cloud is at the heart of Savvis’ strategy.
We work closely with global clients to understand
their business challenges and design solutions
to help them achieve meaningful results. Our
team has spent considerable time this year with
organisations that want to take advantage of
the range of benefits offered by outsourced IT
infrastructure and in particular cloud services
— from speed of deployment/faster time to
market, better utilisation of infrastructure and cost
reductions, to greater user control and flexible
business terms. As an experienced provider of IT
infrastructure services, we would be delighted to
meet with you to discuss how we can help your
organisation achieve these goals — contact us
directly at ITleadership@savvis.net
Bryan Doerr
CTO of Savvis

Strategies in the Economic Climate
There is evidence from this study and from
other studies conducted by Vanson Bourne
that suggests the global economic outlook
has improved for enterprise organisations over
the last 12 months since the last survey was
undertaken. Given this more positive view,
we might anticipate some changes in the way
organisations are coping with the economic
climate. But are the key issues of 2009 the
same challenges that organisations are dealing
with in 2010? Within an IT context, the greatest
issue facing organisations in 2009 was having
to do more with less budget. This reality
remains prevalent today, being expressed as
the leading issue by respondents across all
regions surveyed (55%).
Figure 1 explores key issues faced by IT
departments and there are some significant
geographic variations. In broad terms, the
UK-based organisations are focusing on the
need to gain efficiencies as well as looking to
reduce server counts. Singapore organisations
are focusing more on low-cost solutions that
are of the right quality (44%) and increasing
collaboration across the organisation (32%).
Meanwhile, the USA-based organisations are
somewhere in-between the two. Generally,
businesses are still feeling the effects of the
recession, with budgetary constraints and
cost-saving prevalent; however, this is being
met by an understanding that external cost-
saving solutions do exist and such services
must deliver the increased return on investment
that is being demanded by organisations.
UK USA Singapore
0
10%
20%
30%
40%
50%
60%
70%
80%
Having to do more
with less budget
Looking for low cost
solutions that are of
the right quality
Gaining
efficiencies
throughout
the company
Reducing the number
of servers and increas-
ing utilisation rates
Focusing our
resources on
activities that
will provide a
competitive
advantage
Increasing
collaboration
across the
organisation
Figure 1:
What are the key issues that your organisation’s IT department is facing?

When examining the strategic priorities for the
IT department, three areas of particular concern
stand out (Figure 2). Organisations are looking
for more cost-effective IT solutions (48%),
are focusing their IT resources on developing
business-critical applications (43%) and are
examining collaboration as a method to gain
operational efficiencies (32%). While attempting
to achieve more for less, the respondents have
a desire to create an agile IT service delivery
model without increasing costs. This is a
strong 2010 objective for one-third of the
global IT decision makers surveyed.
Being limited by budget appears to have
resulted in high levels of agreement as to how
organisations will manage their IT department
as they move forward. When asked where
they feel their top three cost savings would
come from this year, reducing infrastructure
costs, infrastructure consolidation and a
virtualisation or cloud computing strategy
all received strong support. There are hints
as to how IT leaders believe they can achieve
limited budget spend whilst still delivering
on a ‘planning for growth’ corporate ambition.
There are interesting variations by size of
company, with “the largest companies looking
at reducing infrastructure costs” whilst the
mid-sized companies see cloud or virtualisation
as key (Figure 3).
0 10 20 30 40 50
48%
43%
32%
32%
31%
30%
29%
23%
22%
Finding more cost effective
IT infrastructure solutions
Focusing IT resources on
developing and/or managing
business critical applications
Enabling collaboration to gain
operational efficiencies
Effectively managing and
prioritising IT demand
Faster data access across
the organisation
Delivering an agile IT service
delivery model without
increasing costs
Getting our products/services
to market faster than the
competition
Continuing to drive out IT cost
Tapping into new technologies
from suppliers
0
10%
20%
30%
40%
50%
60%
70%
80%
250-499 employees 500-999 employees 1,000-4,999 employees More than 5,000 employees
Figure 3:
Where do you see your top three IT cost savings or efficiencies coming from in 2010?
Reducing
infrastructure
costs
Infrastructure
consolidation
A virtualisation or
cloud computing
strategy
Standardising out IT
infrastructure solutions
Reducing staff
levels
Moving to a utility/cloud
model, where we can
scale our infrastructure
up and down in line
with the demands
of the business
Figure 2:
What will your top three strategic
priorities be in 2010?

0
20%
40%
60%
80%
100%
UK USA Singapore
The Future of Outsourcing
The results from this research study clearly
indicate that the propensity to outsource
varies dramatically from country to country,
with UK organisations currently lagging
behind other regions. Figure 4 shows that UK
enterprises currently have the majority of their
IT infrastructure in-house (90%), followed by
the USA (82%) and Singapore (62%).
Interestingly, not one organisation surveyed
outsources their entire infrastructure today.
The findings also reveal that although
respondents fully anticipate a significant
growth in outsourcing uptake over the next
5 to 10 years, it is the UK that is forecast to
do a complete change of direction by turning
into the dominant outsourcer. Only 23% of the
UK’s IT leaders suggest the majority of their
infrastructure would remain insourced by 2020.
IT infrastructure wastage
If there is one factor that should drive
organisations toward IT infrastructure
consolidation or change, it would be the
apparent excess in capacity that companies
have to allow for to ensure IT infrastructure
is available no matter what the demand. This
planning for occasional ‘peaks in demand’
means, as demonstrated in last year’s report,
that there is a tremendous amount of resource
wastage in the environments of enterprises
today, regardless of region.
This year’s figures suggest that some 39% of
organisations function only at 55% of their
capacity when operating at maximum server
utilisation levels. Furthermore, almost half (43%)
reach such maximum levels 128 times a year.
The cloud users can stretch this to 148 days a
year compared with 105 from the non-cloud
Figure 4:
Where is the majority of your IT infrastructure sitting currently
and where do you expect this majority to sit in the future?
Currently In 12 months In 2 years In 5 years In 10 years

users, but the real utilisation heroes are Savvis
customers who reach maximum utilisation levels
248 times a year — by far the most efficient
sub-group within the research. The result of
such a need to overplan capacity levels means
that huge amounts of cost could potentially be
reduced by operating on a more ‘just-in-time’
IT principle.
Barriers to outsourcing
There are three key reasons why organisations
do not outsource all of their IT infrastructure.
Almost half (43%) suggested this was due to
company culture being a barrier to change;
nearly 4 out of 10 organisations (37%) say that
it’s because IT assets/investments have not
been written off; and a similar proportion spoke
about contractual obligations, which was more
of a concern in the USA (Figure 5). All three of
these factors are transferable, so the research
suggests that with a 10-year perspective,
IT decision makers are fully expecting the
outsourcing argument to be won.
Moving Beyond the Cloud Hype
Recent economic times have demanded a
drastic trimming of corporate IT budgets. With
companies focusing on driving a competitive
advantage, the need to deliver technology
solutions that are robust, reliable, flexible and
ubiquitous is of paramount importance to IT
leaders this year. Key areas of IT infrastructure
will be outsourced, but the respondent
companies now recognise that one technology
solution can potentially deliver all of this without
drastically increasing costs. The name of this
solution? Cloud computing.
The Rising to the Challenge 2009 survey
discovered that whilst many IT executives
believed that cloud would play an important
role in the future of IT in helping companies gain
efficiencies and reduce cost, over one in three
IT professionals were a little unsure or didn’t
know anything about cloud. Twelve months
ago, cloud for the enterprise organisation
was not an entirely viable phenomenon.
Many believed it was largely oversold and
was deemed too risky for enterprise mission-
critical applications. The report also indicated
that analysts suggested that cloud was finally
transcending the hype and starting to deliver
real value to organisations. Savvis was there-
fore keen to analyse the 2010 survey findings
to learn if the attitude on cloud had changed.
It has.
Confidence in cloud computing has grown,
with almost half of the respondents being more
confident in cloud services being enterprise
ready in 2010 than they were in 2009. Over
half of respondents also believe that cloud
computing can reduce the length of service
development cycles.
43%
37%
34%
30%
26%
12%
Figure 5:
Why don’t you outsource all of your IT?
Company
Culture
No reason
at all
Sunk cost —
we own it and
it is not written
off yet
Contractual
obligations
If we manage
it, then we
are in
control
Previous poor
service from a
supplier

With this increased confidence coupled with
continued budget constraints, more companies
are turning to the cloud for part of their
technology solution (Figure 6).
Enterprise adoption of cloud computing
Over half of the respondent organisations (54%)
either currently use or plan to use cloud within
the next 12 months for their applications and
almost three in four companies will be using
it at some point. This data represents a great
change in the corporate mind-shift, implying
a significant forecast for cloud success. This
is key as cloud ‘trials’ in the past were largely
focused on non-critical applications or for test
and development. Does the evidence therefore
suggest that the future of outsourcing is
cloud? Early indications seem to concur that
the outsourcing push over the next 10 years
described previously, is being driven by the
arrival of cloud at the heart of the operation.
Leveraging the benefits of cloud across
the organisation
The 2010 survey indicates that 63% of
respondent organisations use cloud to
some degree within their organisation.
But what does this mean?
Figure 7 (over page) provides evidence
that cloud has successfully migrated out
of non-mission critical, back-up or test
environments and into the core of the
business. This perspective varies by country,
size of organisation and industry sector, but
it is a very promising depiction of current
cloud uptake.
By digging a little deeper the findings revealed
that on average, 65% of Singapore companies
are either partly or fully using cloud across
the areas highlighted in Figure 7 (over page),
whilst the UK is where most of the evaluating
is currently taking place.
UK USA Singapore
0
10%
20%
30%
40%
50%
We’re already using
enterprise-grade cloud
for applications we
own/manage
We plan to use
enterprise-grade cloud
for applications we
own/manage within
12 months
We plan to use
enterprise-grade
cloud for applications
we own/manage
within two years
We plan to use
enterprise-grade
cloud for applications
we own/manage
within five years
We’re not planning
to use enterprise
grade cloud services
at this time
Figure 6:
Is your company planning to use enterprise-grade
cloud for applications it owns/manages?

0
5
10
15
20
25
30
35
Batching Processing
Test and development
Back-up and disaster recovery
Non-mission critical applications
Mission critical applications
Storage
We also observe that all sizes of organisation
are largely at a similar level of cloud
introduction, suggesting that for the large
enterprise as much as for the mid-sized
organisation, cloud is an active source of IT
infrastructure management. As for sector
variations, the media industry (media,
entertainment and publishing) is the vanguard
of cloud throughout the organisation whilst
retail and leisure/travel are both heavy
evaluators.
Security concerns can prevent cloud
take-up
Yet if around two-thirds of organisations
interviewed are using cloud to some degree,
what is preventing other global IT leaders from
at least evaluating it?
The research explored this issue with non-
cloud adopters and three main reasons were
identified: the security of sensitive data (52%),
uncertainty regarding the value proposition
of cloud computing (27%), and an unproven
concept for the larger organisation (24%).
Security is the main reason why people do not
trust the cloud. However, if we listen to why
organisations are currently using enterprise
cloud (Figure 8, over page), then enhanced
security is an important factor. The confusion
around the security risks associated with
enterprise cloud are preventing further take-up
by many organisations, perhaps due to many
mass market cloud solutions not offering the
high security standards and SLAs available from
reputable enterprise cloud service providers.
Table 1:
Top three reasons for
not adopting cloud
Total
Security of sensitive data 52%
Uncertainty over cloud value
proposition
27%
Unproven concept for larger
organisations
24%
The benefits of cloud
For cloud users, the focus is clearly on
scalability (38%), lower Total Cost of Ownership
(TCO) for the whole infrastructure (31%) and
improved reliability (24%). Interestingly, the
next main factor is highlighted as ‘enhanced
security’, which is seen as a benefit and a
good reason for choosing cloud.
Figure 7:
To what extent does your organisation use cloud computing
for applications it owns/manages?
We are evaluating it Partly using Already using cloud throughout
organisation in this area

As detailed in Table 2, on average, those
organisations that are using or that plan to
use cloud suggest that they would save
around 15% of their IT budget by adopting
cloud computing. USA IT leaders have the
highest average cost saving expectations
at 18%, followed by Singapore and the UK
(15% and 12%, respectively).
Table 2:
Average cost savings
expected from cloud
by country
Total (as a
percentage of
total IT budget)
USA 18%
Singapore 15%
UK 12%
Enterprise-Grade Cloud Requirements
Enterprise security
Security in the cloud has played an important
part in the research but how do IT leaders want
to manage the security controls of their cloud
solution? Figure 9 shows that the majority
would prefer their cloud vendor to manage
their security controls but allow them to request
changes ‘when required’ (50%) while 23% of
respondents would prefer to outsource this.
Interestingly, 28% of leaders trust their IT team
to do this in-house, with the UK IT executives
leading this preference.
50%
28%
23%
Figure 9:
I believe that my cloud-computing
provider should...
...fully-manage the security
controls of my environment,
but allow me to
request changes
when required
...fully-manage the security
controls of my environment
so that I don’t have
to worry about it
...grant me the ability to manage
my own security controls because
I trust my IT team exclusively to
make the right decisions
0
10%
20%
30%
40%
50%
UK USA Singapore
Figure 8:
The most important benefits driving your organisation toward cloud services
(top three)
Ability to scale up and
down compute, storage
and bandwidth consump-
tion to manage fluctuating
demand
Lower TCO (Total Cost
of Ownership) for
whole infrastructure
Improved reliability Low cost of entry Enhanced security Reduced
administration
time

On a similar theme, organisations continue
to be as/more confident now that cloud can
deliver enterprise-ready services in 2010 (96%)
as they indicated in last year’s survey.
Table 3 shows the features that constitute
an enterprise-grade cloud solution. It is no
surprise that security is a key feature (85%)
and that high availability and choice of service
levels (75%), followed by performance, are also
vital. Interestingly, the choice of geographic
location is more important for the leisure and
professional services sector (47% and 41%) than
for other industries. Respondents from media,
retail and public sector organisations think that
committed and contended resources were of
higher priority than other sectors (18%, 15%
and 15%, respectively).
Table 3:
Vital enterprise-grade features Total
High security 85%
High availability and choice of
SLAs
75%
Enterprise level performance 69%
Enterprise components 53%
Choice of geographic location 34%
Committed/ non contended resources 10%
Conclusions
The 2010 study suggests a great deal of
enterprise cloud activity has moved beyond
experimentation and testing. The research
revealed that specific industries are pushing
the cloud boundaries more so than others
and certain regions are more cloud-positive
than others.
However, widespread technology adoption
does not occur overnight and the changes
we have observed and measured in this
report compared with last year’s survey
results, offer substantial evidence that cloud
is not an overnight sensation but that equally,
it is not just hype. The momentum is too great.
Clear and distinct marketing challenges need
to be faced by global cloud suppliers to over-
come the doubters and establish cloud as one
of the central components of an organisation’s
outsourced infrastructure strategy. This means
turning security from being an inhibitor to
an asset by the adoption of cloud through
reputable enterprise-grade cloud services,
such as those offered by Savvis.
To receive further findings on the Rising
to the Challenge research survey and
to request a complimentary copy of
the business decision maker report,
please contact Savvis at:
ITleadership@savvis.net

About Savvis
Savvis is a global leader in cloud infrastructure
and hosted IT solutions for enterprises. More
than 2,500 unique clients, including 30 of the
top 100 companies in the Fortune 500, use
Savvis to reduce capital expense, improve
service levels and harness the latest advances
in cloud computing.
Cloud infrastructure solutions
Savvis provides a broad range of service
offerings for customers. From networking to
colocation, to managed hosting and cloud
computing, we offer a spectrum of solutions
to address a varying set of customer IT
requirements at dramatically reduced cost.
Savvis Symphony is our broad portfolio of
enterprise-grade private and public cloud
infrastructure services. It builds on our
heritage of delivering cloud and conventional
Infrastructure-as-a-Service (IaaS) for
enterprises, enabling the deployment of
custom configured enterprise cloud services
at the click of a mouse, which fit standard
enterprise processes and meet industry best
practices. Its capabilities take cloud computing
services far beyond the simple application
designs, often hampered by limited user
controls and, into a world of complete cloud
provisioning with advanced service design
in the portal.
Savvis Symphony is comprised of the following
enterprise services:
• Savvis Symphony Dedicated:
Dedicated, private cloud infrastructure
providing virtualised hosting
• Savvis Symphony Open:
Multi-tenant, public cloud infrastructure
providing secure virtualised hosting
• Savvis Symphony VPDC (Beta):
Savvis Symphony VPDC introduces one of
the industry’s first enterprise-grade Virtual
Private Data Centre (VPDC) solutions with
multi-tiered security and Quality of Service
(QoS) levels
About the Research
This independent survey was commissioned by
Savvis and conducted with 456 CIOs, CTOs, IT
Directors and Heads of IT of global mid-large
organisations based in the United Kingdom,
Singapore and the United States and was
completed in April 2010. The research was
conducted by Vanson Bourne, a research-
based technology marketing consultancy
offering clients analysis and advice based on
incisive, rigorous research into their market
environment. This year’s study also interviewed
202 senior business decision makers from UK
and USA based organisations. Both elements
used an online fieldwork methodology and
all research carried out by Vanson Bourne
adheres to the latest MRS Code of Conduct.
Demographic detailing both respondent
communities includes industry sector, country
in which the respondents were based and size
of business.

www.savvis.co.uk
© 2010 Savvis, Inc. All rights reserved. Savvis®
is the registered trademark of Savvis Communications Corporation.
All other trademarks and service marks are the property of their respective owners. -1-
USA
Savvis
1 Savvis Parkway
St. Louis, MO 63017
Tel 1.800.SAVVIS.1
(1.800.728.8471)
www.savvis.net
EMEA
Savvis UK Limited
Eskdale Road
Winnersh Triangle
Wokingham
Berkshire RG41 5TS
United Kingdom
Tel +44 (0)118 322 6000
www.savvis.co.uk
Asia Pacific
Savvis Singapore
Company Pte Ltd
50 Raffles Place
#13-01 Singapore
Land Tower
Singapore 048623
Tel +65 6768 8000
www.savvis.sg
Japan
Savvis Communications K.K.
7th Floor
Kyodo Building
(Jinbocho 3cho-me)
3-29 Kanda Jinbocho
Chiyoda-ku
Tokyo 101-0051
Japan
Tel +81.3.5214.0151
www.savvis.jp

Savvis - Rising to the Challenge (2010)

More Related Content

What's hot (20)

Viewers also liked (18)

Similar to Savvis - Rising to the Challenge (2010) (20)

More from Telstra_International (7)

Recently uploaded (20)

Savvis - Rising to the Challenge (2010)