Scaling 911 messaging for emergency operation centers during large scale events
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The document discusses the challenges and solutions related to texting to 911 during large-scale events, highlighting issues faced by Public Service Answering Points (PSAPs) and Emergency Operations Centers (EOCs). It introduces 'Tamee', a text analytics tool designed to monitor extreme events via social media and suggests that texting to 911 could overwhelm PSAPs during disasters. The authors conclude that integrating tools like Tamee could enhance situational awareness and improve emergency response coordination.
Scaling 911 messaging for emergency operation centers during large scale events
- 1. Scaling 911 Messaging for Emergency Operation Centers During Large Scale Events Andrea Tapia1, Nick Giacobe1, Nick LaLone1 and Pamela Soule2 The Pennsylvania State University 1College of Information Sciences and Technology 2Office of Emergency Management
- 2. Texting to 911? Public Service Answering Points (PSAPs) – Brittle – Co-opt TDD – 1:1 – when you cannot safely call” • Domestic abuse • Kidnapping What happens when people start texting 911 in large scale disasters?
- 3. Emergency Manager EMs are Disaster Planners –Situation Awareness –Planning –Resources –Scale • Scale over time –Text to 911 increase situation awareness?
- 4. The EOC Disaster Coordination Centers –Multi-Agency –Cross-Jurisdictional –Federal, State, County, Local-level
- 5. The EOC is not the PSAP PSAP – Public Service Answering Point or 911 Center EOC – Emergency Operations Center
- 6. Proxy-Crisis Events • Football games • Dance Marathon
- 7. Football • 100-125,000 per game • Large law enforcement present – EMS (Alcohol, heat/weather emergencies, pre-existing conditions) – Fire Department • Riot potential • Alcohol • Existing Infrastructure
- 9. Dance Marathon • 700 People Dancing for 46 Hours 15,000 organizers • EMS incidents (exhaustion, injuries) • Police incidents • Crowd control and safety • Text Number for “problems and issues”
- 11. Tools - TAMEE • TAMEE - Text Analytics for Monitoring Extreme Events –Designed for capture and display of twitter tweets –Capture over long periods of time –Identify new trends, upcoming events, problematic issues/concerns • Prototype for Text-to-911?
- 12. TAMEE – Components • Twitter Collection Agent • Frequency Chart • Word Cloud • Tops Lists • Tweet Display
- 14. TAMEE – Twitter Collection • Must have advanced knowledge • keywords • geolocations
- 15. TAMEE – Frequency Chart • Frequencies • 1, 4, 10, 24 hours • Detect “when”
- 16. 911 Data in TAMEE • What does 911 texting data look like in TAMEE? • Can it be useful for EM/EOC functions?
- 17. Texts containing the word “drunk” • People reporting problems with other fans • Requesting medical assistance • Redacted here: • Specific Section/Row/Seat numbers • Reporting person’s cell number
- 18. Discussion • Changing habits difficult • low usage of texting to 911 in both proxy events
- 19. Conclusion • Text-to-911 during a large scale disaster will overload the PSAP • Overflow PSAPs won’t help • EOC Integration • Tools like TAMEE can improve ability
- 20. Future Work • Collect data from YikYak • Direct Feed from county 911 center (PSAP)
Editor's Notes
- #6: Should work closely together, but have different missions PSAP Answer every call Dispatch resources 24x7x365 EOC Activated only in large-scale disasters (multiple operational periods) Support the Incident Commander Coordinate between agencies and jurisdictions