Self Serve Training in SAP
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This document discusses the need for self-serve training and how it can address issues with traditional training methods. Traditional training follows a waterfall approach but often fails to retain information and support users through changes. Self-serve training allows users to access training and support materials on their own schedule through an online portal. It uses interactive exercises in real SAP systems to help users achieve competency. Administrators can monitor progress to ensure qualifications are met.
Self Serve Training in SAP
- 1. Self Serve Training Why you need it now.
- 2. Written by David W. Hall
- 3. Dedicated to Employee Performance.
- 5. In theory…
- 6. Traditional Training behaves much like a waterfall…
- 7. Traditional Training behaves much like a waterfall… Process Overview
- 8. Traditional Training behaves much like a waterfall… Process Overview
- 9. Traditional Training behaves much like a waterfall… Process Overview In-Classroom Practice
- 10. Traditional Training behaves much like a waterfall… Process Overview In-Classroom Practice
- 11. Traditional Training behaves much like a waterfall… Process Overview In-Classroom Practice Evaluation
- 12. Traditional Training behaves much like a waterfall… Process Overview In-Classroom Practice Evaluation
- 13. The question is, what happens next?
- 14. With 30% of what we see and hear in class being retained… Data from ACA International, 2004
- 15. Many SAP End Users feel like this:
- 16. SAP End User Traditional Training
- 17. Since the late 1990s EPSS, Simulations, and eLearning arrived to save the End User.
- 18. With a well-oiled support system in place, the end user was safe… Traditional Support Model
- 19. … until Change came along.
- 20. … until Change came along. Traditional Support SAP Upgrade Job Role Change Inaccurate Support Material Turnover Skills Erosion
- 21. Leaving our End User floundering.
- 22. What is Insite doing about this?
- 23. Taking what was open ocean…
- 24. And turning it into a water park.
- 26. RESITE Monitor
- 27. Training & Documentation (HR, CoE, Management) RESITE Monitor
- 28. Training & Documentation (HR, CoE, Management) RESITE Monitor Training Funnel Training Funnel
- 29. Training & Documentation (HR, CoE, Management) RESITE Monitor End User with Tailored Training, Support and SST Training Funnel Training Funnel Self Serve Training and Support
- 30. Self Serve Training Defined.
- 31. How is this possible? RESITE Monitor RESITE Publisher Self Serve User Interface
- 33. Self Service Training Online Support
- 34. Self Service Training Training & Documentation Online Support
- 35. Self Service Training Process Training Training & Documentation Online Support
- 36. How does Self Serve Training Work?
- 37. Currently, only 25% of all individuals ever login to an SAP Training System.
- 38. Turn the star green.
- 45. This sends them safely down the river of qualification. . .
- 46. While Training + Documentation can maintain watch on their progress through the RESITE Monitor interface.
- 56. Process Interactive SAP Test SAP Production SAP Development SAP Global Rollout 2009
- 57. Early SMB Test Results with Self Serve Training:
- 58. The NEW Process of Self Serve Training
- 59. The NEW Process of Self Serve Training Classroom SAP Overview
- 60. The NEW Process of Self Serve Training Classroom SAP Overview SST in REAL SAP System
- 61. The NEW Process of Self Serve Training Classroom Process Interactive Classroom SAP Overview SST in REAL SAP System
- 62. Before:
- 63. Traditional Training behaves much like a waterfall… Process Overview In-Classroom Practice Evaluation
- 64. SAP End User Traditional Training
- 65. After:
- 66. The NEW Process of Self Serve Training Classroom Process Interactive Classroom SAP Overview SST in REAL SAP System SST in REAL SAP System SAP Production Upgrade, New Implementation, Roll-out
- 67. RESITE Monitor Training Stream SST (and Support)
- 70. 100% Real SAP
Editor's Notes
- #2: Self serve training, why you need it now. A presentation by Insite Objects.