SEM 3 BBA SUMMER DRIVE ASSIGNMENTS
- 1. ASSIGNMENT DRIVE SUMMER 2014 PROGRAM Bachelor of Business Administration- BBA SEMESTER 3 SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT BK ID B1597 CREDIT & MARKS 4 CREDITS & 60 MARKS Note – Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Q. No Questions Marks Total Marks 1 Define the term Quality management. What are the dimensions of quality? Differentiate between Quality Control and Quality Assurance. Definition of Quality management Dimensions of quality Difference between Quality Control and Quality Assurance 2 4 4 10 2 Differentiate between Mission and Vision Statements. Write a brief note on “quality objectives” a) Difference between Mission and Vision Statements b) Quality Objectives 5 5 10 3 Explain the following: a) Kaizen b) Benchmarking and its importance a) Explanation of “Kaizen” b) Benchmarking and its importance 5 5 10 4 What is meant by Customer Focus? Describe in brief the concept of Customer satisfaction and Customer delight. FOR SOLVED ASSIGNMENTS AT NOMINAL COST VISIT WWW.SMUSOLVEDASSIGNMENTS.COM Or Mail us at solvemyassignments@gmail.com FOR SOLVED ASSIGNMENTS AT NOMINAL COST VISIT WWW.SMUSOLVEDASSIGNMENTS.COM Or Mail us at solvemyassignments@gmail.com
- 2. Meaning of Customer Focus Concept of Customer satisfaction and Customer delight 4 6 5 Write Short notes on the following: a) Cost of Quality b) Productivity a) Cost of Quality b) Productivity 5 5 10 6 Define Quality Management System. Explain Quality Management Principles Definition of Quality Management System Quality management principles 2 8 10