Service Designers are Sherpas
0 likes239 views
Service designers, akin to sherpas, guide teams through the creative process by leveraging a blend of roles and capabilities. They act as researchers, strategists, and designers, understanding both people and complex systems while identifying opportunities and developing viable strategies. Their work involves storytelling to propose and implement solutions for intricate problems.
Service Designers are Sherpas
- 1. A SHERPA Much like a Sherpa, a Service Designer guides design teams through the creative process. A Sherpa needs a combination of capabilities to navigate difficult terrain. As hybrid designers, Service Designers have 3 roles, 9 capabilities and one meta-skill. A Service Designer is like
- 2. THE RESEARCHER THE STRATEGIST THE DESIGNER 3 Capabilities of Service Designers: Source: Bau (2009)
- 3. Like a Sherpa, Service Designers need to understand the terrain and the people and understand how they will act in different circumstances. THE RESEARCHER UNDERSTAND PEOPLE IN CONTEXT UNDERSTAND & ENVISION THE FUTURE UNDERSTAND COMPLEX SYSTEMS & PROBLEMS Storytelling
- 4. Like a Sherpa, Service Designers need to, considering the ever-changing conditions, create strategies and chart the way. THE STRATEGIST IDENTIFY OPPORTUNITIES & REFRAME PROBLEMS DEVELOP VIABLE STRATEGIES & PLANS IDENTIFY & OVERCOME INNOVATION ROADBLOCKS Storytelling
- 5. Like a Sherpa, Service Designers need to propose, explain and implement a solution for complex problems. THE DESIGNER GENERATE, SCREEN & VISUALIZE IDEAS DEVELOP, PROTOTYPE & VALIDATE CONCEPTS FACILITATE THE COLLABORATIVE PROCESS Storytelling