Service Desk Pricing Model PowerPoint Presentation Slides
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This document provides information on pricing models for IT services. It discusses the company background, key facts, management team, and milestones. It outlines customer requirements and the services offered, including managed IT services, help desk support, and basic management. Pricing categories, plans, and rates for other services are presented. There is a gap analysis of client issues and solutions provided. A comparison of service features to competitors is given, showing the company's market position. The document closes with the IT service roadmap, timeline, and effect of implementing the services in reducing issues like downtime and security threats.
Service Desk Pricing Model PowerPoint Presentation Slides
- 1. Service Desk Pricing Model Y O U R C O M P A N Y N A M E
- 2. 2 Agenda for Pricing IT Services Providing better IT infrastructure by analyzing and determine the present IT infrastructure01 24*7 support and monitoring for cyber security02 Implementing multiple support systems for decreasing the server down time.03 Add text here04 Add text here05 Add text here06
- 3. 3 TableOfContent Company Overview › Company Background › Key Facts › Management Team › Milestones 01. Customer Requirements02. › Managed Services › Other Services Offered Services Offered03. Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate 04. Gap Analysis 05. Competitors Analysis › Service Features Comparison › Why we are better from competitors 06. IT Service Roadmap07. IT Service Timeline08. Effect After Implementing IT Services09. › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail Dashboard10.
- 4. 4 01 Company Overview › Company Background › Key Facts › Management Team › Milestones
- 5. Our Company Background 5 This slide covers the introduction of the company wherein we have focused on establishment year, insights, factsheet and recent achievements ABC is a leading and worldwide accepted IT service Provider and presently at the forefront of Digital Transformation & Emerging Technologies to serve clients around the world. ABOUT US 01 02 03 04 Leadership that is making us step ahead and making us better Management Insight of our experience that is boosting innovative solution Insights Serving the IT requirement of our global clientele for over 2 decade Factsheet Awarded as "Best System Integrator in managed services“ “Best system security provider company” Awards This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 6. IT Firm Key Facts 6 This slide covers facts about our company we are serving over 2000 plus clientele worldwide, we have provided over 500 plus cyber security system and we have 1400 plus qualified IT professionals Clients Worldwide 2000+ Qualified IT Professionals 1400+ Cyber System Security 500+ Managed IT infrastructure Implementations 100+ IT FIRM Servicing the IT Services requirements of our global clientele for over two decades 01 Focused on Startups & New Technologies02 4.000 Monthly Active Users >1 B Queries Executed 10.000 Data sources Connected This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 7. IT Services Management Team 7 This slide covers the key team members of the company such as chairman, managing directors and whole-time directors This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 8. IT Firm Milestones Achieved 8 Here we have listed company’s five years of rewards and recognitions form FY 2016 to FY 2020 2016 2020 2017 2018 2019 › Awarded as "Best System Integrator › Add text here › Add text here › Add text here › Most promising managed services partner of the year › An official Administrative & Organizational Partner › Best ICT services provider › Add text here › Add text here › Add text here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 10. Customer Requirements 10 This slide is covering the requirements of the client such as IT infrastructure solution, high level security, tools and training which makes systems easier 7 Add text here 1 Custom IT solutions that build on your current business and IT infrastructure 2 High-level security structures that protect our customers 3User-focused tools and training that make implementing new systems easy 5 Add text here 6 Add text here 4Long-term management of IT systems and infrastructure for clients This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 11. 11 03 Services Offered › Managed Services › Other Services Offered
- 12. Managed IT Services Offered 12 Here we have listed some managed IT services such technical support, technology consulting, proactive technology management and network administration Customer Support Team › Customer portal › Problem isolation & resolution Technical Support Services › How to guides › On-site support Dedicated Software › Technology planning › Budget planning › Quarterly meeting/ review Technology Consulting › Add text here › Add text here Dedicated Network Administrator › Centralized service ticket resolution › Centralized service review/reporting › Checklist for Technology › Best practices Network Administration › Add text here › Add text here › Add text here Centralized Services › Anti-virus management › Anti-spyware management › 24*7 monitoring › Managed backup Proactive Technology Management › Patch management › Spam management › Add text here 01 02 03 04 IT SERVICES This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 13. Offer Services Offered 13 Here we are covering other services for the clients such as total IT management services package , help desk services package and basic managed services package 01 02 03 Help Desk Plus 24/7 Help Desk Support for Additional $5 › Unlimited onsite support › US based knowledgeable help desk › 2-minute guaranteed answer time Basic Management IT Management and Protection › Discounted hourly support pricing › Performance & preventative maintenance reports › Discounted rate for peripheral equipment Total I.T Management Unlimited Hours + Management › Malware and antivirus management › Performance $ preventative maintenance reports › Discounted rate for peripheral equipment This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 14. 14 04 Pricing Offered › Pricing category for Managed IT Services › Managed IT Services Pricing Plan › Pricing for other services › Charge an Hourly or Per-project Rate
- 15. Pricing Category For Managed IT Services 15 This slide is covering the pricing category for managed IT services such as economic services, mid to high range services and highest in cost spectrum. It also covers description and cost for all the services. Pricing Category Description What will we do Cost Additional Services Additional Services Cost EconomicManaged ITServices › This system is the lowest end of the price continuum. › This provides simple monitoring services › The IT team simply works as a security guard by monitoring the computer carefully if something goes wrong, and you'll be informed instantly › You can then choose to take remedial steps directly or by paying additional charges to the outside professional to step over and execute the remedy › $75-350 a month › End-user remote or onsite support › IT security services › Hourly rates -$75 to $275/hr Mid-to-High Range › Mid-to-high scope of price scale- controlled IT products › IT specialists not only monitor IT issues, but also take the initiative to solve problem › In many instances, PREVENT them to occur in the first place. › This provides round-the-clock This assistance (unlimited in some cases), IT schedule, policy and design services, back-up and disaster recovery protocols, and a mix of on-site and mobile help – all for one flat fee › We will conduct cyber security checks daily to find vulnerabilities in your security infrastructure. › If any vulnerabilities have been found, hardware or software updates may be introduced to bridge the gaps › Per device” pricing ranges from › $100-400 per server, › $50-100 per workstation, › $30-75 per firewall, and › $15-40 per switch › Other services › per user charges $75-175/ user depending on the specific services that are included Highest Endofthe Spectrum › This managed IT service is at mid-to- high range › Fully hosted, or cloud systems › In this we will provide most of the infrastructure of the system › $250 per user/per month › Other services › $75-175/ user depending on the specific services that are included This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 16. Managed IT Services Pricing Plan 16 This slide covers pricing plans which supports to growth with client's business. Here we are providing the most flexible pricing and features, our eCommerce plans come with additional security, a dedicated IP address and management of SSL certifications. DESCRIPTION Bronze Bronze + Silver Silver + Gold Gold+ Price per month $ 270 $ 320 $ 370 $ 420 Contact for pricing Contact for pricing Web Server Full Shared ~ Light Shared ~ Full Shared ~ Light Shared ~ Dedicated Dedicated Database Server Full Shared ~ Full Shared ~ Light Shared ~ Light Shared ~ Full or Light Shared ~ Dedicated Web Server Disk Space 4GB 18GB 6GB 18GB Scalable Scalable Additional 20GB N/A $24 N/A $24 $24 $24 FTP Access Add text here 40 45 220 220 220 Scalable Max Database Size 4GB 12 GB 12 GB 12 GB 15 GB Scalable Per Additional Database N/A $120 $120 $120 $120 Scalable Add text here Staging $45 $45 $45 $45 Add text here Additional Services N/A N/A N/A N/A Economic Mid-to-High Range Highest End This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 17. Pricing for Other Services 17 This slide is covering the pricing for the other services such as total IT management, help desk support and basic management Total I.T Management Unlimited Hours + Management $ 50/ month Help Desk Plus 24/7 Help Desk Support for Additional $5 $ 55/ month Basic Management IT Management and Protection $ 25/ month This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 18. Charge an Hourly or Per-project Rate 18 This slide depicts the hourly rate, daily rate and annual rate for IT projects or IT consulting services Hourly Rate Daily Rate Annual Rate In house IT Project $16- $72 $128-$392 $30,720- $94,080 Freelance (Independent) IT Project $30- $130 $128-$392 $30,720- $94,080 IT Project Consulting $30- $130 $128-$392 $30,720- $94,080 IT Project Consultants on your team $30- $130 $128-$392 $30,720- $94,080 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 20. 20 Gap Analysis This slide covers client's problems no proper IT infrastructure, low-level cybersecurity structure etc. gap because of these problems and solution offered by the consulting company › No proper IT solutions and IT infrastructure › Low level of security structure for costumers › Lack of system readiness › Long-term management of IT systems and infrastructure for clients › Lack of monitoring IT Infrastructure › Add text here › Add text here › Increasing downtime › Problems can only be founded manually › Data management problems › Security threats › Excess IT costs › Add text here › Add text here › Watching your server closely if something goes wrong, you’ll be alerted immediately. › Will run cybersecurity tests daily to identify loopholes in your security infrastructure. › Loophole spotted, hardware or software upgrades may be implemented to plug the gaps. › Add text here › Add text here Problem Gap Solution This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 21. 21 06 Competitors Analysis › Service Features Comparison › Why we are better from competitors
- 22. Service Features Comparison 22 This slide is covering the comparison of our service features with the competitors Service features Competitor 1 Competitor 2 Competitor 3 Competitor 4 Cloud/SaaS App Mgmt. 24*7*365 Monitoring Help Desk and on-Site Services Backup and Disaster Recovery Cyber Security Risk Assessment Network Access Control User Behavior Analytics This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 23. Why we are better from competitors 23 In this slide we have evaluated our business from competitors on the scale of 1 to 10 and determined the market position of the company. Here company having less then 10 score is market leader, score between 11-20 will be contender and more than 20 will be niche supplier Evaluation Factor (1 = Excellent to 10 = Poor) Product / Service Pricing Support Services Complaint Handling Business from a Customer Perspective Market Position COMPETITORS My Business 2 2 1 2 7 Market Leader Competition 1 2 2 3 2 9 Market Leader Competition 2 2 10 3 8 23 Niche Supplier Competition 3 3 2 8 3 16 Contender Competition 4 4 6 7 4 21 Niche Supplier Market Leader< 10 Contender11 - 20 Niche Supplier> 20 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 25. IT Service Roadmap 25 This slide covers service roadmap for 4 quarters including milestones such as monitoring, support and remediation, management and advertising, and security MILESTONES Monitoring OMAR JAMIE FARAH FARAH Support & Remediation MARIA ALEX OMAR Management & Adv CARLY FARAH Security CARLY MARIA Q3 2020 Q4 2020 Q1 2020 Q2 2020 Release 1.1 Release 1.2 Release 1.3 1 OS Monitoring 1Cloud Monitoring 1Website Monitoring Add Text Here 1Database Monitoring 2Add Text Here 1 Application Monitoring 1 OS Monitoring 1 Add text here Add text here 1 Add text here Add text here Measure Security Available ISO Certification Security Log Filter Employee Training Password Strength 1 Content Security Policy Root Cause Analysis 1 Technical Account Management Updates & Patches 1 Add text here Add text here 1 Add text here 1 OS support2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 27. Managed IT Service Timeline 27 This slide has covered managed IT services timeline starting from approach, analyze, design, pilot, migrate, and support 2012 AnalyzeApproach Design Pilot Migrate Support 45 Days 35 Days 35 Days 45 Days 25 Days 20 Days › Setup of project governance › Developing an understanding of current system architecture, including the setup of Active Directory › Understand current network setup and availability of bandwidth › Analyze product classes and standard application situations and workloads › Effective engagement of key stakeholders › Early identification of issues with Active Directory. › Iterative transition of clients to applications to reduce business impact › End user interaction and learning to allow smooth transition and consistent user adoption. › AA cutover strategy › communication plan › A training plan › New messaging architecture design including possible options for "coexistence“ › Design of the Active Directory synchronization › Migration of pilot users › Troubleshooting of any identified issues › Collecting reviews to ensure the continuous improvement of the system › Updating the migration strategy based on lessons learned from the pilot › Finalize cut over planning › Sign-off of the pilot › Configuration of mail routing › Configuration of desktops › Configuration of mobile devices › Migration of mailboxes › Migration of archives › Cutover communications › Testing and verification › Post-cutover troubleshooting › Handover & acceptance › Add text here › Add text here › Add text here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 28. 28 09 Effect After Implementing IT Services
- 29. Effect After Implementing IT Services 29 This slide is depicting that after implementation of IT services clients' company has overcome some problems such as cybersecurity issues, software-related problems, data loss and IT infrastructure problems 0% 10% 20% 30% 40% 50% 60% Add text here Add text here Technological Impediments Infrastructural Challenges Decrease cyber Security threats Decrease in Data loss Increase in system readiness for software upgradation Server downtime decreased Key Takeaways By implementing 24*7 monitoring server downtime has been decreased by 59% Add text here Cybersecurity threats decreased by 42% with daily testing Add text here This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 30. 30 10 Dashboard › IT Server Downtime Issue and Support › IT Application and Managed Services › IT Project Detail
- 31. IT Server Downtime Issue And Support Dashboard 31 This slide is covering IT services downtime and support services dashboard Server 1 Last down 52 days ago Server 2 Last down 2 days ago Up Up Down Server 3 Last down 43 days ago Uptime & Downtime Server 1 0 20 40 60 80 Uptime Downtime 99,9 % Uptime 00 : 18 : 20 Downtime IT Support Employee per Thousand End user over Time Count & Percentage of Unsolved TicketsDownload Issues 0 10 20 30 40 50 60 Issue Occurrence Any Downtime Avg Repair Time CMS Issue 1 00:09:20 00:08:20 DNS Issues 2 00:29:10 00:24:55 Hardware Failure 8 00:05:19 00:03:19 Host Provider 4 00:09:30 00:08:11 2.020 Unsolved Tickets 2.599 Solved Tickets 80% Solved/ Unsolved % 220% 25% 70% 90% 50% 110% 70% 60% 102% 88% Donald Eric Fabio Jack Jane Jessica Justin Peter Sabrina Tim This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 32. IT Application And Managed Services Dashboard 32 This slide is covering its applications and services KPIs such as multi-factor authentication, daily backup of important data and user application handling Application Whitelisting Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Top 4 Patch Applications Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Patch Operating Systems Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Restrict Admin Privileges Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Top 4 Top 4 Top 4 Disable Untrusted Microsoft Office Macros Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 User Application Hardening Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Multi-Factor Authentication Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Daily Backup of Important Data Alerts 1 hr 24 hr High 0 6 Medium 0 0 Low 0 1 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 33. IT Project Detail Dashboard 33 Here we are covering IT project KPIs such as project risk, budget, planning, designing, development and testing, over all progress of the project 80% Risks Currently Over Target Budget 2 Overdue Tasks (High Risk) 2 Overdue Tasks (Medium Risk) 8% ProjectSummary End Date : Project Leader : Overall Status : Start Date : 2019 - 12 - 04 Georg Danwill Ontime 2019 - 01 - 07 Project Budget Total Budget : $52,000 Remaining : $8,770 Currently 8.1% (Over Target) -$40K $60K Total Budget Budget Amount Used Target Amount Used 5% 4% 3% 7% 6% Georg Kate Nancy Paula Richard Avg Handle Time (In Days) For Project-Task Overdue Tasks Upcoming Deadlines Employee Task Deadline Workload Catherine Interactive Dashboard Features 2019 - 08 - 21 Georg Facebook API Connector 2019 - 08 - 30 Nancy Set – up Test Environment 2019 - 09 - 29 Paula Finalize Testing Plan 2019 - 10 - 12 Overdue Task Deadline Employee 1 Day Status Update for Board 2019 - 08 – 15 Paula 4 Days Finish UX Optimizations 2019 - 08 – 12 Catherine 10 Days Configure Mobile View 2019 - 09 – 06 Nancy 24 Days Relational Database Connections 2019 - 07- 23 Georg 35% 55% 15% 11% Planning Completed Design Completed Development 70% Testing Waiting This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 35. 35 Our Mission04 Our Achievement 03 Our Goal 02 Our Mission 01 Our Vision
- 36. SWOT Analysis 36
- 37. Post it Notes 37
- 38. Financial 38
- 41. Bar Chart Template 41 70 65 40 45 35 25 19 30 50 18 0 10 20 30 40 50 60 70 80 90 100 FY '16 FY '17 FY '18 FY '19 FY '20 SalesInPercentage(%) 01 Product 02 Product This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”
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