![International Journal of Trend in Scientific Research and Development (IJTSRD)
Volume 3 Issue 6, October 2019 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470
@ IJTSRD | Unique Paper ID – IJTSRD28052 | Volume – 3 | Issue – 6 | September - October 2019 Page 264
Service Science: An Introduction
Matthew N. O. Sadiku, Adedamola Omotoso, Sarhan M. Musa
Roy G. Perry College of Engineering, Prairie View A&M University, Prairie View
ABSTRACT
Service may be regarded as the application of competences for the benefit of
others.
Service science focuses on service as a system of interacting partsthatinclude
people, technology, and business. It is the study of services, service systems
and value propositions. It integrates many service research areas and service
disciplines. This paper is a brief introduction to the new field of service
science.
KEYWORDS: service science, service systems, service-oriented science
How to cite this paper: Matthew N. O.
Sadiku | Adedamola Omotoso | Sarhan M.
Musa "Service Science: An Introduction"
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052.pdf
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/4.0)
INTRODUCTION
A service is a process or experience that one person or
organization does for the benefit of another. It may involve
deployment of knowledge and skills offered by one party to
another. It may be behavioral, intellectual, business, or
spiritual. It may involve transport, water, education, e-mail,
phone, medical service, banking service, etc.[1].Servicemay
be offered in exchange for their money, time, and effort. It
depends on division of labor and effective co-creation of
value. Global economies are shifting from agriculture and
manufacturing to service-based economies and service
industries now comprise more than 75% of the U.S.
economy.
Modern services rely on technology and communication to
create value by sharing skills and capabilitieswithothersfor
mutual benefit. As serviceeconomiescontinuetoexpand and
powerful digital communications networks – such as the
Internet – evolve rapidly, there is a growing recognition in
the industry that service innovation is now as important – if
not more important than – technology innovation [2].
A CONCEPT OF SERVICE SCIENCE
A new concept has emerged, which is centered on IBM’s
“service science” (now abbreviated as SSME, for services
sciences, management, and engineering). The concept dates
back to 2002 as the result of the research collaboration
between IBM’s Almaden Research Center and UC Berkeley’s
Professor Henry Chesbrough [3].
Service science is a new area that combines organizational
and human understanding with business and technological
understanding. It is clearly interdisciplinary because it
draws on existing disciplines such as computer science,
cognitive science, economics, web services, anthropology,
organizational behavior, social science, mathematicians,
marketing, operations,andindustrial engineering.Itstresses
global economic developments such as globalization,
competition, outsourcing, modularization, technology,
communication, information, automation, and
interdependence. Service-dominant logic and service
systems will be fundamental to service science [4].
FOUR ELEMENTS
Service science generally involves four resources: people,
technology, organization, and information [5]. People are
studied in the social sciences and the humanities.
Technology is taught in schools of engineering, technology,
and computer science. Schools of business and management
study organizations. Information is offered in schools of
information science. This shows the cross-disciplinary
nature of the new field.
The four parts of service science are [6]: atomic services,
service composition, service scheduling, and standards. An
atomic service is a service that cannot be further
decomposed, i.e. it does not contain any subservices. A
number of services can be put together to form a composite
service using a matchmaking algorithm. Service scheduling
involves selecting services, comparing them, and forming a
reasonable, executable service sequence. A web service
standard is used to describe physical properties such as
number of inputs and outputs.
IJTSRD28052](https://image.slidesharecdn.com/40servicescienceanintroduction-191113093143/85/Service-Science-An-Introduction-1-320.jpg)
![International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
@ IJTSRD | Unique Paper ID – IJTSRD28052 | Volume – 3 | Issue – 6 | September - October 2019 Page 265
APPLICATIONS
Service science can used to manage the bigdata information
[7,8]. Big data applies to data sets of extreme size (e.g.
exabytes, zettabytes) which are beyond the capability of the
commonly used software tools. The characteristics of big
data include volume, variety, velocity, and complexity of
algorithms.
The service science approach can be used to support a web-
based e-learning system.
Through e-learning, teaching and learning are conducted
online via the Internet, thereby promoting learninganytime,
anywhere [9].
Service science has also been applied in supply chain
management. The last two decades have made supply chain
management importantinindustryandacademia.Theglobal
supply chain facilitates purchasing, operations,
manufacturing, and logistics [10].
CONCLUSION
Although the idea of service science was born in the U.S., it is
now spreading throughout the world and making global
impact. Service science has been a strategic area of study at
IBM Research. IBM Research is actively working with the
world-wide research and academic communities to help
define research directions for service science.Itisimportant
that companies and universities cooperate and construct a
service science field that is relevant to the service sector.
Some US universities plan to adopt service science as a
program. These include MIT, UC Berkley, Stanford,
Rensselaer Polytechnic Institute (RPI), Arizona State
University, and Northwestern. The goal is to provide
professionals with a multidisciplinary education. They may
offer courses and graduate-level certificationinservicesand
eventually establish degree programs at undergraduate,
master, and doctoral levels.
Journal of Service Science Research (JoSS) is a new,
international journal published biannually by the Society of
Service Science (SoSS).
REFERENCES
[1] M. Stoshikj, N. Kryvinska, and C. Strauss, “Service
systems and service innovation: two pillars of service
science,” Procedia Computer Science, vol. 83, 2016, pp.
212 – 220.
[2] “Service science, management and engineering,”
Wikipedia, the free encyclopedia
https://en.wikipedia.org/wiki/Service_science,_manag
ement_and_engineering
[3] T. Abe, “What is Service Science?” Research Report, the
Fujitsu Research Institute Tokyo, Japan, December
2005.
[4] P. P. Maglio and J. Spohrer, “Fundamentals of service
science,” Journal of the Acad. Mark. Science, vol. 36,
2008, pp. 18–20.
[5] Y. de Grandbois, “The business of service science,”
Business Information Review, vol. 30, no. 4, 2013, 204–
209.
[6] W. Song and D. Chen, “An investigation on
interdisciplinary structure of service science,” IEEE
Congress on Services, 2008, pp. 247-248.
[7] M. Pankowska, “Service science facing big data,”
Proceedings of International Conference onInformation
Society, 2014, pp. 207-212.
[8] M. Swan, “Philosophy of big data: Expanding the
human-data relation with big data science services,”
Proceedings of IEEE First International Conference on
Big Data Computing Service and Applications, 2015,pp.
468-477.
[9] M. N. Ismail et al., “A service science approach for
eLearning,” Proceedings of International Symposiumon
Information Technology, 2010, pp. 1-4.
[10] L. C. Wu and L. H. Wu, “Improving the global supply
chain through service engineering: A services science,
management, and engineering-basedframework,”Asia
Pacific Management Review, vol. 20, 2015, pp. 24-31.](https://image.slidesharecdn.com/40servicescienceanintroduction-191113093143/85/Service-Science-An-Introduction-2-320.jpg)
Service Science An Introduction
- 1. International Journal of Trend in Scientific Research and Development (IJTSRD) Volume 3 Issue 6, October 2019 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470 @ IJTSRD | Unique Paper ID – IJTSRD28052 | Volume – 3 | Issue – 6 | September - October 2019 Page 264 Service Science: An Introduction Matthew N. O. Sadiku, Adedamola Omotoso, Sarhan M. Musa Roy G. Perry College of Engineering, Prairie View A&M University, Prairie View ABSTRACT Service may be regarded as the application of competences for the benefit of others. Service science focuses on service as a system of interacting partsthatinclude people, technology, and business. It is the study of services, service systems and value propositions. It integrates many service research areas and service disciplines. This paper is a brief introduction to the new field of service science. KEYWORDS: service science, service systems, service-oriented science How to cite this paper: Matthew N. O. Sadiku | Adedamola Omotoso | Sarhan M. Musa "Service Science: An Introduction" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456- 6470, Volume-3 | Issue-6, October 2019, pp.264-265, URL: https://www.ijtsrd.com/papers/ijtsrd28 052.pdf Copyright © 2019 by author(s) and International Journal ofTrendinScientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative CommonsAttribution License (CC BY 4.0) (http://creativecommons.org/licenses/by /4.0) INTRODUCTION A service is a process or experience that one person or organization does for the benefit of another. It may involve deployment of knowledge and skills offered by one party to another. It may be behavioral, intellectual, business, or spiritual. It may involve transport, water, education, e-mail, phone, medical service, banking service, etc.[1].Servicemay be offered in exchange for their money, time, and effort. It depends on division of labor and effective co-creation of value. Global economies are shifting from agriculture and manufacturing to service-based economies and service industries now comprise more than 75% of the U.S. economy. Modern services rely on technology and communication to create value by sharing skills and capabilitieswithothersfor mutual benefit. As serviceeconomiescontinuetoexpand and powerful digital communications networks – such as the Internet – evolve rapidly, there is a growing recognition in the industry that service innovation is now as important – if not more important than – technology innovation [2]. A CONCEPT OF SERVICE SCIENCE A new concept has emerged, which is centered on IBM’s “service science” (now abbreviated as SSME, for services sciences, management, and engineering). The concept dates back to 2002 as the result of the research collaboration between IBM’s Almaden Research Center and UC Berkeley’s Professor Henry Chesbrough [3]. Service science is a new area that combines organizational and human understanding with business and technological understanding. It is clearly interdisciplinary because it draws on existing disciplines such as computer science, cognitive science, economics, web services, anthropology, organizational behavior, social science, mathematicians, marketing, operations,andindustrial engineering.Itstresses global economic developments such as globalization, competition, outsourcing, modularization, technology, communication, information, automation, and interdependence. Service-dominant logic and service systems will be fundamental to service science [4]. FOUR ELEMENTS Service science generally involves four resources: people, technology, organization, and information [5]. People are studied in the social sciences and the humanities. Technology is taught in schools of engineering, technology, and computer science. Schools of business and management study organizations. Information is offered in schools of information science. This shows the cross-disciplinary nature of the new field. The four parts of service science are [6]: atomic services, service composition, service scheduling, and standards. An atomic service is a service that cannot be further decomposed, i.e. it does not contain any subservices. A number of services can be put together to form a composite service using a matchmaking algorithm. Service scheduling involves selecting services, comparing them, and forming a reasonable, executable service sequence. A web service standard is used to describe physical properties such as number of inputs and outputs. IJTSRD28052
- 2. International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470 @ IJTSRD | Unique Paper ID – IJTSRD28052 | Volume – 3 | Issue – 6 | September - October 2019 Page 265 APPLICATIONS Service science can used to manage the bigdata information [7,8]. Big data applies to data sets of extreme size (e.g. exabytes, zettabytes) which are beyond the capability of the commonly used software tools. The characteristics of big data include volume, variety, velocity, and complexity of algorithms. The service science approach can be used to support a web- based e-learning system. Through e-learning, teaching and learning are conducted online via the Internet, thereby promoting learninganytime, anywhere [9]. Service science has also been applied in supply chain management. The last two decades have made supply chain management importantinindustryandacademia.Theglobal supply chain facilitates purchasing, operations, manufacturing, and logistics [10]. CONCLUSION Although the idea of service science was born in the U.S., it is now spreading throughout the world and making global impact. Service science has been a strategic area of study at IBM Research. IBM Research is actively working with the world-wide research and academic communities to help define research directions for service science.Itisimportant that companies and universities cooperate and construct a service science field that is relevant to the service sector. Some US universities plan to adopt service science as a program. These include MIT, UC Berkley, Stanford, Rensselaer Polytechnic Institute (RPI), Arizona State University, and Northwestern. The goal is to provide professionals with a multidisciplinary education. They may offer courses and graduate-level certificationinservicesand eventually establish degree programs at undergraduate, master, and doctoral levels. Journal of Service Science Research (JoSS) is a new, international journal published biannually by the Society of Service Science (SoSS). REFERENCES [1] M. Stoshikj, N. Kryvinska, and C. Strauss, “Service systems and service innovation: two pillars of service science,” Procedia Computer Science, vol. 83, 2016, pp. 212 – 220. [2] “Service science, management and engineering,” Wikipedia, the free encyclopedia https://en.wikipedia.org/wiki/Service_science,_manag ement_and_engineering [3] T. Abe, “What is Service Science?” Research Report, the Fujitsu Research Institute Tokyo, Japan, December 2005. [4] P. P. Maglio and J. Spohrer, “Fundamentals of service science,” Journal of the Acad. Mark. Science, vol. 36, 2008, pp. 18–20. [5] Y. de Grandbois, “The business of service science,” Business Information Review, vol. 30, no. 4, 2013, 204– 209. [6] W. Song and D. Chen, “An investigation on interdisciplinary structure of service science,” IEEE Congress on Services, 2008, pp. 247-248. [7] M. Pankowska, “Service science facing big data,” Proceedings of International Conference onInformation Society, 2014, pp. 207-212. [8] M. Swan, “Philosophy of big data: Expanding the human-data relation with big data science services,” Proceedings of IEEE First International Conference on Big Data Computing Service and Applications, 2015,pp. 468-477. [9] M. N. Ismail et al., “A service science approach for eLearning,” Proceedings of International Symposiumon Information Technology, 2010, pp. 1-4. [10] L. C. Wu and L. H. Wu, “Improving the global supply chain through service engineering: A services science, management, and engineering-basedframework,”Asia Pacific Management Review, vol. 20, 2015, pp. 24-31.