Servpro
- 1. TRF Enterprises Inc. Servpro of New Hampshire Nichols College Management 100 By: Carter Rouleau S
- 2. President S I interviewed my father, Michael Rouleau, President of Servpro of New Hampshire.
- 3. Background S He has been in business for 39 years S The business got started by Michael’s father by using a newspaper ad to get noticed. S Servpro Focuses on natural disasters such as fire, mold, dirt, and water clean up. S Before Michael became the president, he worked for his father learning about the company and moved up the ranks. S Before starting work as the president, went to Corporate for extensive training. S Started the business to improve their life style.
- 4. Advertising In order to generate more revenue, Serpro Co. paid for advertising on television as well as in the newspaper. Their catchy motto is “Servpro, like it never even happened.” Which is referring to whatever the customer wants cleaned up.
- 5. Successes/Challenges Successes Challenges S The company went from S Finding good employees making$400,000 a year, to making $2,500,000 a year. S Making payroll & bills on time S Top 100 franchises in country S Following laws and regulations out of 1,500 franchises. S Able to take as many vacations as he wants and whenever he wants.
- 6. Most challenging aspects S It is hard to find good employees.. Why? Because of poor work ethic, criminal backgrounds, and benefits are hard to offer. S Corporate demands. S Michael overcame these challenges by doing background checks, using Craig’s list to find good employees, and by using alternative benefit packages to attract employees.
- 7. Stress factors S Trying to impress corporate. S Reliant on weather S Having people pay for the service S Insurance companies being tighter with allowance to the customers
- 8. Future business S Michael Rouleau plans to stay in business for many years to come. He enjoys running his own business. Goals: S Increase sales year by year S Debt free S A lot of money for retirement
- 9. Advise for the class S “Do plenty of research before purchasing a business. Franchises are more successful than running an independent business. If possible purchase turnkey business instead of making one from scratch.”
- 10. What I learned S I asked him, “Do you think that I would be more successful running my own business or working for another business?” S He responded, “If you own your own business you can make your own hours and decide when you want to vacation or spend time with your family.” S I learned that I want to own my own business so that I can travel and vacation when I want to.