The document discusses the key concepts of neuro-linguistic programming (NLP). It explains that NLP is based on the idea that neurological processes underlie all human behavior and that language and communication patterns are important. The document traces NLP back to its origins in the 1970s with John Grinder and Richard Bandler. It also outlines some of NLP's core presuppositions and discusses representational systems, which refer to how people process information visually, auditorily, and kinesthetically.