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Exit Interview Project

Rowan University Human
Resources Department
Employer Information
Rowan University
201 Mullica Hill Road
Glassboro, NJ 08028
Human Resources
Department
Supervisor: Dr. Lesley Mateo
Senior Director: Eileen Scott
Project Objective

Summarize and
Confirm Exit
Interviews for
Terminated or
Retired Employees
Deliverables
Statistics on Interviews
Spreadsheet of Interviewed
Employees
       First Name
       Last Name
       Property Returned (Y/N)
       Interview Date
       Termination Date
Project Plan
Statistics
       LIKEART Scale
       Write-In Comments
       Pie/Bar Charts
       Overall Summary of
       Comments
Spreadsheet
Tasks
Insert Data from Survey into
SurveyMonkey.com
Analyze Results from
SurveyMonkey.com.
Call Supervisors listed to confirm
return of all Rowan University
property.
Enter Results of phone calls into
Excel Spreadsheet.
Return Spreadsheet and Results
to Supervisor
Resources Required
Exit Interviews
Exit Surveys
Excel Spreadsheet
SurveyMonkey.com
Survey Results
        Union Affiliation Chart              Reason for Leaving
                                                                     Another Position


                              AFT                                    End of
                                                                     Appointment
                              CWA
                                                                     Retirement
                              IFPTE
                              PBA                                    Terminated


                                                                     Personal




ATF (46.9%)       15                  Another Position     (17.2%)                      5
CWA (40.6%)       13                  End of Appointment   (10.3%)                      3
IFPTE (12.5%)     4                   Retirement           (65.5%)                      19
PBA (0%)          0                   Personal             (3.4%)                       1
                                      Non-Tenure           (3.4%)                       1
                                      Other                (6.9%)                       2
                                      Terminated           (0.0%)                       0

                                      The Other reasons were because of ill family
                                      members and self-employment.
Survey Results (Continued)
If under different circumstances, would you have continued your
employment with Rowan University?




                                     Yes


                                     No




Yes      (90.3%) 28
No       (9.7%)   3
LIKEART Scale Results
On a scale from 1-5 please rate the following aspects of
the job by selecting a number for each category.
       1 = very dissatisfied
       2 = somewhat dissatisfied
       3 = satisfied
       4 = very satisfied
       5 = extremely satisfied
Immediate Supervisor                                        Your Position


                           1 = Very Dissatisfied                                1 = Very Dissatisfied
                           2 = Dissatisfied                                     2 = Dissatisfied
                           3 = Satisfied                                        3 = Satisfied
                           4 = Very Satisfied                                   4 = Very Satisfied
                           5 = Extremely Satisfied                              5 = Extremely Satisfied




1 = Very Dissatisfied     (6%)                2      1 = Very Dissatisfied     (6%)             2
2 = Dissatisfied          (3%)                1      2 = Dissatisfied          (3%)             1
3 = Satisfied             (30.3%)             10     3 = Satisfied             (24.2%)          8
4 = Very Satisfied        (21.2%)             7      4 = Very Satisfied        (24.2%)          8
5 = Extremely Satisfied   (39.4%)             13     5 = Extremely Satisfied   (42.4%)          14

Average Rating = 3.85                                Average Rating = 3.95
Working Conditions                                          Compensation


                           1 = Very Dissatisfied                               1 = Very Dissatisfied
                           2 = Dissatisfied                                    2 = Dissatisfied
                           3 = Satisfied                                       3 = Satisfied
                           4 = Very Satisfied                                  4 = Very Satisfied
                           5 = Extremely Satisfied                             5 = Extremely Satisfied




1 = Very Dissatisfied     6.10%            2         1 = Very Dissatisfied       9.10%              3
2 = Dissatisfied          12.10%           4         2 = Dissatisfied            9.10%              3
3 = Satisfied             24.2%            8         3 = Satisfied               27.30%             9
4 = Very Satisfied        33.3%            11        4 = Very Satisfied          27.30%             9
5 = Extremely Satisfied   24.2%            8         5 = Extremely Satisfied     27.30%             9

Average Rating = 3.58                                Average Rating = 3.55
Advancement
      Training                                                Opportunities

                            1 = Very Dissatisfied
                            2 = Dissatisfied                                      1 = Very Dissatisfied

                            3 = Satisfied                                         2 = Dissatisfied

                            4 = Very Satisfied                                    3 = Satisfied

                            5 = Extremely Satisfied                               4 = Very Satisfied
                                                                                  5 = Extremely Satisfied




1 = Very Dissatisfied     6.30%             2         1 = Very Dissatisfied     19.40%       6
2 = Dissatisfied          9.40%             3         2 = Dissatisfied          9.70%        3
3 = Satisfied             37.50%            12        3 = Satisfied             38.70%       12
4 = Very Satisfied        21.90%            7         4 = Very Satisfied        22.60%       7
5 = Extremely Satisfied   25.00%            8         5 = Extremely Satisfied   9.70%        3

Average Rating = 3.50                                 Average Rating = 2.94
Conclusion
Union Affiliation – Mostly AFT and CWA
Reason for Leaving – Mostly Retirement
Continued Employment - 90% said yes
Immediate Supervisor – 90% satisfied to
very satisfied
Your Position – 90% satisfied to very
satisfied
Working Conditions – 80% satisfied to very
satisfied
Compensation – 80% satisfied to very
satisfied
Training – 85% satisfied to very satisfied
Advancement Opportunities – Spread
evenly across options
Recommendations
Increase advancement opportunities
Create better survey with more in-depth
questions
Instead of a paper survey make the
survey available online

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Si Exit Interview Present (Class)

  • 1. Exit Interview Project Rowan University Human Resources Department
  • 2. Employer Information Rowan University 201 Mullica Hill Road Glassboro, NJ 08028 Human Resources Department Supervisor: Dr. Lesley Mateo Senior Director: Eileen Scott
  • 3. Project Objective Summarize and Confirm Exit Interviews for Terminated or Retired Employees
  • 4. Deliverables Statistics on Interviews Spreadsheet of Interviewed Employees First Name Last Name Property Returned (Y/N) Interview Date Termination Date
  • 5. Project Plan Statistics LIKEART Scale Write-In Comments Pie/Bar Charts Overall Summary of Comments Spreadsheet
  • 6. Tasks Insert Data from Survey into SurveyMonkey.com Analyze Results from SurveyMonkey.com. Call Supervisors listed to confirm return of all Rowan University property. Enter Results of phone calls into Excel Spreadsheet. Return Spreadsheet and Results to Supervisor
  • 7. Resources Required Exit Interviews Exit Surveys Excel Spreadsheet SurveyMonkey.com
  • 8. Survey Results Union Affiliation Chart Reason for Leaving Another Position AFT End of Appointment CWA Retirement IFPTE PBA Terminated Personal ATF (46.9%) 15 Another Position (17.2%) 5 CWA (40.6%) 13 End of Appointment (10.3%) 3 IFPTE (12.5%) 4 Retirement (65.5%) 19 PBA (0%) 0 Personal (3.4%) 1 Non-Tenure (3.4%) 1 Other (6.9%) 2 Terminated (0.0%) 0 The Other reasons were because of ill family members and self-employment.
  • 9. Survey Results (Continued) If under different circumstances, would you have continued your employment with Rowan University? Yes No Yes (90.3%) 28 No (9.7%) 3
  • 10. LIKEART Scale Results On a scale from 1-5 please rate the following aspects of the job by selecting a number for each category. 1 = very dissatisfied 2 = somewhat dissatisfied 3 = satisfied 4 = very satisfied 5 = extremely satisfied
  • 11. Immediate Supervisor Your Position 1 = Very Dissatisfied 1 = Very Dissatisfied 2 = Dissatisfied 2 = Dissatisfied 3 = Satisfied 3 = Satisfied 4 = Very Satisfied 4 = Very Satisfied 5 = Extremely Satisfied 5 = Extremely Satisfied 1 = Very Dissatisfied (6%) 2 1 = Very Dissatisfied (6%) 2 2 = Dissatisfied (3%) 1 2 = Dissatisfied (3%) 1 3 = Satisfied (30.3%) 10 3 = Satisfied (24.2%) 8 4 = Very Satisfied (21.2%) 7 4 = Very Satisfied (24.2%) 8 5 = Extremely Satisfied (39.4%) 13 5 = Extremely Satisfied (42.4%) 14 Average Rating = 3.85 Average Rating = 3.95
  • 12. Working Conditions Compensation 1 = Very Dissatisfied 1 = Very Dissatisfied 2 = Dissatisfied 2 = Dissatisfied 3 = Satisfied 3 = Satisfied 4 = Very Satisfied 4 = Very Satisfied 5 = Extremely Satisfied 5 = Extremely Satisfied 1 = Very Dissatisfied 6.10% 2 1 = Very Dissatisfied 9.10% 3 2 = Dissatisfied 12.10% 4 2 = Dissatisfied 9.10% 3 3 = Satisfied 24.2% 8 3 = Satisfied 27.30% 9 4 = Very Satisfied 33.3% 11 4 = Very Satisfied 27.30% 9 5 = Extremely Satisfied 24.2% 8 5 = Extremely Satisfied 27.30% 9 Average Rating = 3.58 Average Rating = 3.55
  • 13. Advancement Training Opportunities 1 = Very Dissatisfied 2 = Dissatisfied 1 = Very Dissatisfied 3 = Satisfied 2 = Dissatisfied 4 = Very Satisfied 3 = Satisfied 5 = Extremely Satisfied 4 = Very Satisfied 5 = Extremely Satisfied 1 = Very Dissatisfied 6.30% 2 1 = Very Dissatisfied 19.40% 6 2 = Dissatisfied 9.40% 3 2 = Dissatisfied 9.70% 3 3 = Satisfied 37.50% 12 3 = Satisfied 38.70% 12 4 = Very Satisfied 21.90% 7 4 = Very Satisfied 22.60% 7 5 = Extremely Satisfied 25.00% 8 5 = Extremely Satisfied 9.70% 3 Average Rating = 3.50 Average Rating = 2.94
  • 14. Conclusion Union Affiliation – Mostly AFT and CWA Reason for Leaving – Mostly Retirement Continued Employment - 90% said yes Immediate Supervisor – 90% satisfied to very satisfied Your Position – 90% satisfied to very satisfied Working Conditions – 80% satisfied to very satisfied Compensation – 80% satisfied to very satisfied Training – 85% satisfied to very satisfied Advancement Opportunities – Spread evenly across options
  • 15. Recommendations Increase advancement opportunities Create better survey with more in-depth questions Instead of a paper survey make the survey available online