Skill sets of Nitten Bbinhhani
Download as PPTX, PDF1 like70 views
This document outlines the skill sets and responsibilities of an individual in pre-sales, sales, and post-sales roles including providing qualified leads, enhancing customer experience and loyalty through various digital platforms and contact centers, analyzing customer data and ROI, managing collections, and people. The individual achieved high customer retention and satisfaction ratings, improved revenues through repeat sales, and maintained strong collections through process improvements and loyalty programs.
Related topics:1 of 1
Download to read offline
More Related Content
What's hot (20)
Ad
Similar to Skill sets of Nitten Bbinhhani (20)
Ad
Skill sets of Nitten Bbinhhani
- 1. Nitten Bbinhhani in.linkedin.com/in/nittenbznitten18Skill sets of Pre-sales Post SalesSales Lifecycle Stages • Provide qualified leads to Sales • Customer Engagement • Analytics & ROI Insights Customer Experience Strategy - PLL & IBREL • Consistently deliver delightful experience at each touch point • Enhance customer loyalty, retention & drive revenues. CU$TOMER$ BUSINESS SUPPORT SYSTEM ANALYTICS MOBILE APPIVR 360° Information Capabilities to every stakeholder Digital Platform - PLL & IBREL Contact Centers - PLL & IBREL 80% Self Help • Achieved Customer Retention till 93%. • Improved Revenues by $31.8 Million via repeat sales. • Enhanced Customer Satisfaction ratings by 18%. • Improvised Processes using Lean & VoC. • Implemented Loyalty Programs. Collections • Maintained Q-o-Q 91% Collections • Improved Bucket-1 Ratio to 87%. People Management • Team Engagement & Feedback. • Appreciation & Rewards on milestones. • Performance driven culture. 7039191372