SkyCom Business Models
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SkyCom Business Models offers business process outsourcing (BPO) services and seat leasing to help companies outsource customer service, sales, and technical support functions. Their BPO services provide personalized support in English, Spanish, and French across industries like telecom, insurance, and financial services via phone, email, and chat. Their seat leasing model has helped over 20 companies set up call center operations in Central America, providing infrastructure, work stations, and technology support. SkyCom also offers a hybrid model that allows companies to select specific services to reduce costs.
SkyCom Business Models
- 1. SkyCom Business Models We have services that work for every business!
- 2. BPO Services • We give our clients a personalized service and adapt to better fit their needs. Our high level of success is attributed to our personalized human relationship process and the advanced level of language skills in the people we hire. Support Channels: • Phone • Email • Chat Language Support: • English • Spanish • French Verticals: • Customer Service • Sales • Technical Support Industries: • Telecom • Insurance • Financial Services
- 3. Seat Leasing • We have helped more than 20 companies and call centers set up their operations in Central America, with our seat leasing model.With more than 10 years of experience in Central America the benefits of a local partner are huge. Technology: • GSM Gateways • PowerGenerators • MITROLTelephone Server • Secure data center • A/C with energy backup • 3 ISPs Infrastructure: • 24/7 operations • MultiCC cameras network & encrypted surveillance • Facility access is controlled by biometric readers Work Stations: • Ergonomic Chair • Air ConditionedArea. • Headset for Call Center agent (if required) • Desktop computer than can be configured to according to
- 4. Hybrid Model • SkyCom has a unique model which like nickname our “boutique” model. This hybrid model allows for companies to pick and choose the services they really need.This can help you cut costs and make outsourcing even more cost effective!
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