Slide significance of software testing in ERP
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The document discusses key modules in ERP systems for small scale companies, including CRM for customer management, marketing, and communications; sales force automation for managing employees, territories, and incentives; marketing campaigns for events, advertising, and measuring ROI; procure to pay for purchase ordering, receiving, billing, and payments; order to cash for sales opportunities, orders, fulfillment, billing, and payments; and call center management for support ticketing, assignment, solutions, and customer responses.
Slide significance of software testing in ERP
- 1. Software Testing on ERP Life cycle for Small Scale Companies Presenter: Monika Meshram Diploma in Software Testing: SEED Infotech Pvt. Ltd Date: 03 Oct 2015
- 2. CRM: Customer Management Marketing Channels Lead nurturing Lead/Prospect/Customer Management Events/Tasks/Phone Calls/Email Communication Promotion Activities Branding
- 3. Sales Force Automation Employee/Sales Team Management Sales Territory Sales Rules Escalation Matrix Target Customer Sales Budgeting Incentive Management
- 4. Marketing Campaign Events Road Shows Advertisements Commercial Ads Email Marketing Campaign SEO (Search Engine Optimization) Campaign ROI (Return on Investment)
- 5. Procure to Pay Purchase Requisition Purchase Order Goods Receipt Vendor Bill Vendor Advance Issue Payment to Vendor Bill Return Management Refund Management
- 6. Order to Cash Opportunity Estimate Sales Order Fulfill Order Invoice Cash Sale Accept Payment from Customer Return Authorization Item Receipt Refund Management
- 7. Call Center Management Ticket/Case creation through Phone Call/Email Assignment of Support Representative Service Request Escalation Matrix Warranty Management Solution/Knowledge Base Customer Reply