Smarthinking is an online tutoring service available to USQ students 24/7 that provides feedback on academic writing, mathematics support, and assistance for students from non-English speaking backgrounds. A study found that students who used Smarthinking more frequently for academic writing skills showed improved progression rates. The number of Smarthinking sessions and hours used by USQ students has increased each semester since 2014. Embedding Smarthinking in courses can further enhance student progression rates.