Smu mba sem 3 tqm fall 2016 assignments
- 1. www.smusolvedassignments.com FOR SOLVED ASSIGNMENTS AT RS.125 PER SUBJECT OR RS.700 PER SEMESTER VISIT WWW.SMUSOLVEDASSIGNMENTS.COM Or Mail us at solvemyassignments@gmail.com SMU MBA SEM 3 TQM FALL 2016 ASSIGNMENTS QM0019 – FOUNDATIONS OF QUALITY MANAGEMENT 1 Define the term ‘quality’. Explain the evolution of quality. Definition of ‘quality’. Evolution of quality 2 What is customer retention? Discuss some of the customer retention strategies. Customer retention Customer retention strategies. 3 Explain the various steps for performing a quality system audit. Steps for performing a quality system audit 4 Discuss the Scope of Quality Control. Scope of Quality Control. 5 Discuss the steps to be performed for getting ISO 9000 registered. Steps to be performed for getting ISO 9000 registered. 6 Explain - Quality Functions Performed by Computers. Quality Functions Performed by Computers. QM 0020- Quality in Service Industries 1 Explain – Five Dimensions of Service Quality Five Dimensions of Service Quality 2 Discuss - 7Ps of the service marketing mix in detail. 7Ps of the service marketing mix 3 Explain the steps involved in maintaining CRM in a service Organization. Steps in maintaining CRM in a service organization 4 Explain - Service Quality in Cross-Cultural Context with suitable example Service Quality in Cross-Cultural Context 5 Describe - Dimensions of service quality in the tourism, hospitality and leisure industry Dimensions of service quality in the tourism, hospitality and leisure industry 6 What are the key dimensions of providing quality service in healthcare? Key dimensions of providing quality service in healthcare
- 2. www.smusolvedassignments.com QM0021: STATISTICAL PROCESS CONTROL 1 Describe – the various steps involved in implementation of SPC. Steps involved in implementation of SPC 2 Discuss the different types of data in detail. Different types of data 3 Explain – the characteristics of Hypothesis Characteristics of Hypothesis 4 What is process capability? Explain its uses and assumptions. Process Capability Uses of Process Capability Assumptions in Process Capability 5 List the areas of application for c-chart. The areas of application for c-chart. 6 Explain - Importance and Applications of Experimental Design Importance of Experimental Design Applications of Experimental Design QM0022: TQM TOOLS AND TECHNIQUES 1 Explain the obstacles in TQM implementation. The obstacles in TQM implementation. 2 What do you mean by 5S principles? What are the benefits of the Japanese 5S principles? 5S principles Benefits 3 Define - Six Sigma Methodology and elaborate the Key Roles in Six Sigma Six Sigma Methodology Key Roles in Six Sigma 4 Explain - Taguchi Methods Taguchi Methods 5 Explain – the various types of Benchmarking Types of Benchmarking 6 Explain the Principles of Poka Yoke. Also explain the steps of Poka Yoke Implementation. Principles of Poka Yoke Steps of Poka Yoke Implementation FOR SOLVED ASSIGNMENTS AT RS.125 PER SUBJECT OR RS.700 PER SEMESTER VISIT WWW.SMUSOLVEDASSIGNMENTS.COM Or Mail us at solvemyassignments@gmail.com