Sem 3 tqm spring assignments
- 1. www.smusolvedassignments.com FOR SOLVED ASSIGNMENTS AT NOMINAL COST VISIT WWW.SMUSOLVEDASSIGNMENTS.COM Or Mail us at solvemyassignments@gmail.com SEM 3 TQM 1 Define the term ‘quality’. Explain the dimensions of quality. Definition of the term ‘quality’ Dimensions of quality 2 What is meant by “customers’ perception of quality”? Explain the factors that influence customers’ perception of quality. Meaning of customer’s perception of quality Factors that influence customer’s perception of quality 3 Explain the following with an example: (a) Quality policy (b) Quality objectives Explanation of Quality policy Explanation of Quality objectives 4 Describe the principles of quality management system. Eight principles of quality management system 5 Explain the concept of productivity. How do you calculate productivity? List the factors affecting productivity. Meaning and concept of productivity Calculation of productivity Listing the factors affecting productivity 6 Write short notes on the following: (a) Quality audit (b) Supplier Selection Short notes on ‘Quality audits’ Short notes on ‘Supplier Selection’ QM 0020- Quality in Service Industries 1 Discuss the Capability Maturity Model Integration(CMMI) Explanation of CMMI CMMI constellations CMMI maturity levels 2 Explain the five dimensions of Service Quality given by Parasuraman, Zeithaml and Berry, to evaluate the service gap. Definition of Service quality Explanation of five dimensions of Service quality 3 SERVQUAL is a diagnostic tool that uncovers a firm’s broad weaknesses and strengths in the area of service quality. It is veryuseful in measuring quality in service sectors. Discuss the SERVQUAL concept in detail. Definition of SERVQUAL Explanation of SERVQUAL concept 4 Explain the various reasons for Service failure and also the two types of service failure. Explanation of service failure and its two types Reasons for service failure
- 2. www.smusolvedassignments.com 5 Give reasons why providing high-quality service depends on efficient co-ordination between different functional areas/departments of an organisation. Explanation of the role of different departments in managing service quality Steps in providing high-service quality 6. Explain the various services provided by retailers. Also explain the various approaches to service quality in retailing. Services Provided by retailers Approaches to service quality in retailing QM0021: STATISTICAL PROCESS CONTROL 1 Write short notes on: (a) Process management (b) Types of data Short notes on process management Short notes on Types of data 2 What is process capability? Define process capability index. Explain Cp index and Cpk Index. Meaning of process capability Definition of process capability index Explanation of Cp index and Cpk index 3 What is ‘mean’ and ‘median’? How do you calculate mean and median? Calculate the mean and median of the following data: 54, 56, 23, 65, 34, 71, 56, 39. Meaning of mean and median Mention the formula to calculate mean and median Calculation of mean and median of the given data 4 What are the properties of ‘probability’? Explain about ‘normal distribution’ in brief. Properties of ‘probability’ Meaning of normal distribution Characteristics of normal distribution 5 Define ‘hypothesis testing’. Explain ‘null hypotheses’ and ‘alternative hypothesis’. Definition of hypothesis testing Explanation of ‘null hypothesis’ and ‘alternative hypothesis’ 6 What is a control chart? What are the various control charts for attributes? Explain ‘p’ chart in detail. Meaning of ‘control chart’ List the various control charts for attributes Explanation of ‘p’ chart QM0022: TQM TOOLS AND TECHNIQUES 1 Describe the principles of ‘Total Quality Management (TQM)’. Description of each of the principles of TQM:- top management involvement, customer- oriented approach, employee empowerment, continuous improvement, supplier relationships, performance measures 2 List the seven basic quality control tools. Describe any three of them. Listing the seven basic quality control tools Description of any three quality control tools 3 Write short notes on the following: (a) Quality circles (b) Six Sigma Methodology 4 What is meant by ‘Kaizen’?What are the benefitsof Kaizen?Explain the ‘PDCA’ cycle. Meaning of Kaizen Benefits of Kaizen Explanation of PDCA 5 What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’. Meaning of FMEA
- 3. www.smusolvedassignments.com Concept of ‘Risk Priority Number’. 6 Write short notes on the following: (a) Benchmarking (b) Just-In-Time (JIT)