Show100: Making IBM Notes Traveler Highly Available

SHOW 100:
Making Traveler Highly Available – Part 1: Traveler
Design

Mitch Cohen | Manager of Messaging & Collaboration, Colgate-Palmolive Company

Chris Whisonant | Lead Consultant, Best Methods

© 2013 IBM Corporation

About us....

Chris Whisonant

 Lead Consultant at Best Methods
 IBM Lotus Software Administrator since 2002
 Blog at http://www.bleedyellow.com/blogs/lotusnut
 Twitter: @cwhisonant
 He’s a Slow Talker

2 © 2013 IBM Corporation

About us....

Mitch Cohen

 Manager Messaging & Collaboration @ Colgate-Palmolive
 2013 IBM Champion for Collaboration Solutions
 IBM Lotus Software Administrator since 1996
 Blog at http://www.curiousmitch.com
 Twitter: @curiousmitch
 Mets & Giants fan
 He’s a Fast Talker


Legalese

This session will include information about the following IBM® products:

 IBM Lotus®
 IBM Lotus Notes®
 IBM Lotus Notes Traveler®
 IBM Lotus Domino®
 IBM DB2®
 IBM Websphere® Edge Components®
 IBM HTTP Server®


IBM Software Part Numbers
(well, at least some of them...)
IBM Lotus Notes Traveler V8.5.3 Upgrade Pack 2 for Windows Multilingual (CIB9RML)
IBM Lotus Notes Traveler V8.5.3 Upgrade Pack 2 Linux for xSeries Multilingual (CIB9SML)
IBM DB2 10.1 - Limited Use for Linux on 32-bit AMD and Intel systems (x86) Multilingual (CI6TPML)
IBM DB2 10.1 - Limited Use for Linux on AMD64 and Intel EM64T systems (x64) Multilingual (CI6TQML)
IBM DB2 10.1 - Limited Use for Windows on 32-bit AMD and Intel systems (x86) Multilingual (CI6TXML)
IBM DB2 10.1 - Limited Use for Windows on AMD64 and Intel EM64T systems (x64) Multilingual (CI6TYML)
IBM Lotus Domino V8.5.3 32 bit for Windows English (CI1L8EN)
IBM Lotus Domino V8.5.3 64 bit for Windows English (CI1L9EN)
IBM Lotus Domino V8.5.3 32 bit Linux for xSeries English (CI1LBEN)
IBM Lotus Notes and Domino V8.5.3 Upgrade Pack 1 English (CI5HUEN)


Agenda

 The Set Up
 Prepare Domino for Traveler Install
 Traveler Standalone Installation
 DB2 Installation
 Creating the Traveler Database
 Migrating Standalone Server to HA
 Installing Additional Traveler Servers
 Migration Scenarios
 Traveler HA Administration
 Yada Yada Yada (Q&A)


The Set Up


HA Traveler Architecture Map

• HTTP Load Balancer listening on single user-facing public DNS address
• Multiple Traveler Servers pointing to relational database server
• Pointing to one or more Domino mail servers


Load Balancer General Notes

 Moving to an HA HTTP environment may be new to Domino Admins
 Many different options are available, ranging from open-source freeware to
licensed software to hardened appliances. Some options are below:
– Big-IP F5
– Apache or IBM HTTP Server
– IBM WebSphere Edge Components
– HAProxy
– Amazon ELB (used in this session)
– See also other options that may be mentioned in the follow-up session to this
one.
 Gets even more fun when you need to provide redundancy for the load balancers!


 You should configure your load balancer with Session Persistence
– Once a device is connected it will sync with one server for the duration of the
persistence
– Load Balancer Persistence should be longer than the Heartbeat Algorithm Max
Interval
• Default is 15 minutes you should increase to at least 30
• If Heartbeat Algorithm Max is 30 Load balancer persistence should be 31



 Monitoring
• Your Load Balancer needs to be able to determine if Traveler is available
• Just pinging the box is not enough
• The load balancer needs to understand when traveler is not running to mark
the node down and direct traffic to other nodes in the cluster


Standalone Traveler Architecture Map

• Firewall and/or DMZ placement is per corporate policies
• Single Traveler Server with Derby State Database


Kramer's Standalone Traveler Architecture Map

• Single Traveler Server with Derby State Database
• Pointing to single Festivus Domino mail server


HA Traveler Architecture Map

• HTTP Load Balancer listening on single user-facing public DNS address
• Multiple Traveler Servers pointing to relational database server


Kramer's HA Traveler Architecture Map

• Amazon ELB listening on single user-facing public DNS address
• Multiple Traveler Servers pointing to DB2 server
• Pointing to single Festivus Domino mail server


A word about Clusters

• We will be referring to Traveler Clusters
• These are Traveler Servers all connected to the same database to provide High
Availability for Traveler
• These servers are NOT Domino Clusters
• Clustering of Traveler Servers is not supported or needed


Prepare Domino for
Traveler Install


Prepare Domino for Traveler Install

 What You Will Learn
─ Steps to prepare your Domino Server before installing Traveler
─ Why you should use Internet Site Docs
─ Security Recommendations
 What Has Been Completed So Far
─ IBM Lotus Domino Server version 8.5.3 has been installed
─ Remember to check for the latest Domino Fixpacks



 The Traveler server should be installed on a dedicated system
• Don't install on existing mail server or other utility/application server
• Traveler server versions will be updated on different timeframes than other servers
• Traveler version may be higher than mail server's version
• Traveler network placement will likely be different than where you will place other
servers



• Mail File Access
• The Traveler Server(s) need to have access to:
• Mail files for Traveler Users
• LocalDomainServers can be added to ACL
• Mail servers for Traveler Users
• Mail Server must be Domino 7.0.2 or higher
• Template must be 6.5 or higher
• Consider other mail file cleanup
• Replicate unread marks between servers



• Mail File Access
– User can verify requirements are met by logging into Traveler server from
computer or mobile device



• Decide on your server topology
• In our demo the Traveler servers are in their own Domino Domain, in the same Org as
the mail servers
• Kramer is our Traveler domain
• Seinfeld is our Mail domain



• By default Internet Site Documents are disabled
• Change to enabled in the server doc
• Traveler will configure your Internet Site Document during installation



• Before Installing Traveler make sure Internet Site Documents is enabled
• Look for this in your server console or log
12/20/2012 02:25:36 PM HTTP Server: Warning, Internet Site Configuration
View is enabled but does not contain any Web Sites
12/20/2012 02:25:36 PM HTTP Server: Using Web Configuration View
12/20/2012 02:25:39 PM JVM: Java Virtual Machine initialized.
12/20/2012 02:25:39 PM HTTP Server: Java Virtual Machine loaded
12/20/2012 02:25:44 PM XSP Command Manager initialized
12/20/2012 02:25:48 PM HTTP Server: Started



• Security
• Set up your Server Access and Deny Access lists
• Make sure to Enforce Server Access Settings for HTTP



• Notes on enforcing server access settings for HTTP
• Forces the HTTP task to use the same Domino Server security settings as
on the Server Document's Security tab
• Use in tandem with Anonymous HTTP access; if anonymous is open, then
this setting is highly recommended
• Without this enabled, HTTP security will be wide open to the extent that
ACL's have been properly restricted.
• Potential caveats with this on servers that could have access incoming that
is external to the Domino Directory (DIIOP, etc...)
• Which is not a problem here because you installed Traveler on a
dedicated server



• Check your FQDN on the server basics tab and on the Ports configuration
• Check your DNS
• You are ready to install Traveler


Traveler Standalone
Installation


Traveler Standalone Installation
– Steps necessary to install the IBM Traveler software
• IBM Lotus Domino Server version 8.5.3 has been installed
• Prepare the Domino Server Document per existing corporate standards
• Enabled Internet Site Documents



• Traveler Install is the same for standalone and high availability
• All Traveler Servers install using Derby (standalone)
• Connecting to DB2 or MS SQL is a post install step which we will cover later



Select your language
Click OK



Optionally choose to view IBM's Information Site
– http://curi0.us/documentation
– Click Next



Accept the license agreement (to continue)
Click Next



Select your Program and Data Directories
This should automatically be detected
Click Next



Choose whether or not to set /traveler as the default page for the
Domino Web Server (Select this… trust us)
Click Next



Choose whether the connection to Traveler is direct or via a
proxy
Click Next



Input the Traveler URL
For Production environments SSL is Strongly recommended
 We did not configure SSL in our demo
This can be changed later
Click Next


Use this option to upgrade Domino to UP1 as well
This is mandatory if UP1 is not already installed
You Must use Domino 8.5.3 UP1 Not the OpenNTF XPages
Extension Library
Click Next


Review the Installation options
Click Install



Validating Domino 8.5.3 UP1 Installation
•After starting Domino, issue the following command:

tell http xsp diag com.ibm.xsp.extlib
•If everything installed properly, you will get 2 lines echoed back:
– update@../../extlib/eclipse/plugins/com.ibm.xsp.extlib_8.5.3.20111208-0711.jar

– No unresolved constraints
•This will confirm that extlib is installed (as it is installed as part of Domino UP1)
•For this session we are running:
– Domino 8.5.3 FP3 Update Pack 1
– Traveler 8.5.3 Update Pack 2



• When you start Domino the Traveler and HTTP Tasks will start up automatically
• Confirm the Internet Site Document and Redirect rules were created



• To prepare for an HA Install create a Web SSO Configuration for your Internet
Site



Web SSO Configuration
• Give your configuration a unique name
• List all servers that will be running Traveler in the cluster



Completed Internet Site
• Created by Traveler Install
• /Microsoft-Server-ActiveSync redirect
• /Servlet/Traveler redirect
• Manually Created for security
• /log.nsf redirect
• /names.nsf redirect
• Manually created to override Form Based Authentication for Traveler
• Override Session Authentication


Installing Traveler Standalone

Our Complete Internet Site for Traveler



Set your number of active threads to 1.2 times the number of
devices
Default is 100 threads (roughly 84 devices)
Account for the maximum you may need in failover mode (total
devices in cluster)



Maximum Memory Size for Traveler Server Task
• Default is 512MB
• Max is 4GB
• This is NOT httpjvmmaxheapsize (that should not be set)
External Server URL (notice this is different than the actual Traveler server)
Access (or Not Access) Server field is where you can specify a group who can
access Traveler


Traveler Standalone Install

Auto Sync Settings
• Defaults are pictured here
• If all Traveler Clients are 8.5.2 or later set “Port for TCP Connections” to 0
• Must be Set to 0 for HA
• For Traveler Standalone these are fine
• We will touch more on these later for High Availability


DB2 Installation


DB2 Installation

─ Steps necessary to install the IBM DB2 software
─ Do not name the DB2 server “DB2”
─ IBM Lotus Traveler version 8.5.3 UP2 has been installed in standalone mode


DB2 Installation

 Note on Supported Versions
─ For Traveler 8.5.3 UP2, the supported versions of DB2 are:
• 9.7 FP5
• 10.1
─ The install slides in this presentation were made with 9.7 FP4 during original install of
8.5.3 UP1
─ Upgraded to 9.7 FP5 when upgrading Traveler to UP2
─ The installation routine will be the same for 10.1
─ If you already have DB2 (or MS SQL) administrators (be nice to them – lunch is good),
work with them to determine if there are already systems running supported versions


DB2 Installation

This is the Launchpad where you can view information or install
the software
Go to Install a Product
Choose Install New for this server edition


DB2 Installation

Wait for the Installer to go through the preparation process


DB2 Installation

Click Next to proceed


DB2 Installation

Accept the license agreement (to proceed)
Click Next to continue


DB2 Installation

Choose the installation type.
Typical will suffice for the purposes of Traveler


DB2 Installation

Choose whether to install, save a response file, or both
Choose response file location


DB2 Installation

Choose installation location (perhaps outside of “Program Files”
path)


DB2 Installation

Specify DB2 administrative user account
– Default username is db2admin


DB2 Installation

Specify the DB2 instance name


DB2 Installation

Recommended to prepare the DB2 tools catalog now
– More difficult to add later
– Needed for DB2 backups


DB2 Installation

Choose whether you wish to set up DB2 system email
notifications


DB2 Installation

Enable OS security
– The two groups above are created in Windows
– Assigns certain OS-level privileges to the groups


DB2 Installation

`

Review the installation options
Click Finish to install DB2


Traveler Database
Creation


Traveler Database Creation

─ Steps necessary to create the Traveler DB2 Database
─ IBM DB2 version 9.7 Fixpack 5 has been installed



After DB2 has been installed the TOOLSDB will be the only
existing database



• The SQL Files to create the Traveler Database can be found on a Domino
Server with Traveler Installed
• Located in <dominodata>travelercfgdb
• Zip format for Windows
• Compressed Tar format for Linux



Extracted Traveler installation will have a TravelerSQLDB2
folder



Launch DB2 Command window (db2cmd)
• GUI is also available, but real admins will roll with
command line
Navigate to the TravelerSQLDB2 directory
Run: db2cmd -c -w -i db2 -tvf createDb.sql
– This creates the necessary database using the IBM-
supplied createDb SQL command
– tvf: termination character, echo to console, use input file



If the command is entered correctly it will look like this briefly



This is sample output from the executed SQL commands.



In a DB2 Command Window, navigate to the TravelerSQLDB2
directory
Run: db2 -tvf appGrants.sql
– This grants permissions to the database, tables, etc...



This is sample output from the executed SQL commands
Once it has completed successfully, you may exit this window.
As you can see, the default DB2 user account is LNTUSER



Going back to the DB2 Control Center, you can see the new
TRAVELER database



Create an OS account for LNTUSER
– The password you set for this user will be needed to
configure Traveler later.


Migration Standalone
Server to HA


Migrating Standalone server to HA

─ Steps necessary to migrate a standalone Traveler server to HA
─ IBM Lotus Traveler database has been created


Checklist for database connectivity

URL jdbc:db2://travdb.curi0.us

Port 50000

Database Name traveler

User Name lntuser

Password


• In Standalone Mode Traveler is administered via the Domino Admin Client



Copy the db2jcc4.jar from IBMSQLLIBjava on the DB2 server to
the DominoTravelerlib folder
Ensure that you copy over this file each time after any Database
server upgrades



Open Windows command prompt and cd to the
Dominodatatravelerutil folder
Run the travelerUtil.cmd to set the jdbc url, port, and db name
using the valid DB2 credentials
This can be run while the Domino Server is up, but will not take
effect until server is restarted



Database connection will next be validated



Check the output carefully to verify
– Successful connection
– DB configuration for Traveler has been saved
Restart the Traveler server now



Use the travelerUtil.cmd db show command to show the current
connectivity information.



• After Connecting the Traveler Server to the Database on the next server restart
Traveler will migrate the data from Derby to DB2 (or MS SQL)
• The following data is migrated
• Client Installs
• User Sync Data
• Policies
• If you migrate multiple standalone servers into one DB it will skip
• Duplicate client installs
• Duplicate User Data
• Policies



• On Server restart watch the console for migration messages
• Console will give frequent updates
• Traveler does not start until migration is completed



• Example of Client migrating to DB2



• Make sure you update the External Server URL to reflect the address of the
Load Balancer in the Server Document
• If clients are pointing to a URL of a specific server they will continue to sync mail, but
not take advantage of HA
• The value set here is what is populated to clients upon installation



• In Traveler Auto Sync Settings, change the TCP Port for Connections to = 0



• Traveler is now administered via the web-based Traveler Admin Console
• If you attempt to administer via the Domino Admin Client you will see this



Disconnecting a Server from a database
• You can remove a database config from a server if needed using the Travel Util
Command



• You will need to confirm the change
• This does not delete any data in the database it only disconnects the specific
Traveler server from the database



• Look for confirmation that the changes were successful
• Can be run with the Domino server up, but does not take effect until next restart



• On restart, Traveler will be in Standalone mode using a derby DB
• If you remove a server make sure you also update your load balancer


Installing Additional
Traveler Servers


Installing Additional Traveler Servers

─ Steps to add additional Traveler servers to a cluster
─ Traveler DB2 database has been created
─ Traveler Server has been connected to DB2



Traveler is running in HA mode you can now add additional servers into the cluster.
•Create your Server ID
• Add the server to the Web Site
• Add the server to the Web SSO Configuration
• Set up Server Access consistent with existing Traveler Server
•Install Domino
•Install Traveler
• For the initial server we first enabled Internet Site Docs to allow the installer to create
the Web Site Document, for additional servers we will enable after install and add the
server to the existing Web Site
•Enable Internet Site Documents in Server Doc
•Connect Traveler Server to Database



• Once your configuration is complete and tested
• Add the server to the Load Balancer
• Since devices point to the load balancer the Workload Manager will automatically
distribute the load across servers in the cluster
• Monitor your server availability in the Web Admin console or via Tell Traveler HADR
Show



Remember...
• Enforce Server Access settings for HTTP
• Lotus Traveler Settings in Server Document
• Maximum Memory Size
• External Server URL
• Access Server/Not access server
• Auto Sync Settings



• These settings will come from the Database and do not have to be manually
configured for additional servers
• Default Device Policy settings
• Client Installs
• Traveler clusters are NOT Domino Clusters


Migration Scenarios


Migration Scenarios

─ Concepts to help you build a migration plan for your environment
─ Standalone Traveler has been deployed
─ Traveler HA has been built and tested


Migration Scenarios

• We will show you 3 common scenarios
• Before you begin, determine your specific requirements. Consider the following:
• How many standalone Traveler servers you have
• How many HA Clusters you want
• How fast you want to migrate
• Can you ask your users to reconfigure their devices
• Any limitations on placement of Load Balancers, Firewall
• Will you upgrade in place or use another machine to migrate


Migration Scenarios

I shouldn't have to remind you about this (but I will)
• Before you begin your migration
• Backups
• Backups
• Backups
• Don’t forget to backup the Derby Database!


Migration Scenarios
Where exactly do I find the Derby Database?
• <dominodata>travelerntsdb
• Shut down Domino to copy or “backup”


Migration Scenarios

• A word of caution about DNS Changes
• iOS can take up to 24 hours to recognize a DNS change
• This is not documented by Apple but has been experienced when changing the DNS
of a Traveler server
• If you can avoid a DNS Change when migrating you will make your life easier
• If you have to change DNS
• Lower the TTL of the DNS record prior to migrating
• Set your users expectations appropriately


Migration Scenarios

• No Migration build a new HA Environment
• New install, or clients willing to manually reconfigure their devices
• Standalone to Cluster Migration
• One standalone server into one HA Cluster
• URL For Traveler will remain the same
• Many to One
• If you have multiple standalone Traveler servers and you want to consolidate to one
HA Cluster
• Multiple URLs will point to one load balancer


Migration Scenarios

Scenario 1: No Migration build a new HA Environment
•In this scenario
• No users are Connected to Traveler or
• Users are willing to reconfigure their devices manually
• No data will be migrated from any existing servers
•The URL you have chosen should be
• Pointed at your load balancer
• Configured in your server document on the Traveler tab
• in our example the VIP is http://traveler.curi0.us


Migration Scenarios

Scenario 1: No Migration build a new HA Environment
Pros Cons
• No Downtime • Requires User intervention
• Easy to implement • Will need to maintain 2
environments during transition period


Migration Scenarios

Scenario 2: Standalone to Cluster Migration


Migration Scenarios
• In this scenario you are migrating an existing traveler server
• You should move the existing hostname to the load balancer
• You will be migrating data from Derby to DB2 (or MS SQL)
• You will need downtime
• The URL you have chosen should be
• Pointed at your load balancer
• Configured in your server document on the Traveler tab for all servers
• In our example the VIP is http://traveler.curi0.us


Migration Scenarios

• In Place Server Migration
• Backup the Derby Database
• <dominodata>travelerntsdb
• Upgrade Traveler to 8.5.3 UP2
• Connect Traveler Server to Database
• On startup Traveler will automatically migrate into the Database:
• Client Installs
• User Sync Data
• Policies


Migration Scenarios

Scenario 3: Many to One
In this scenario you will collapse multiple standalone Traveler Servers into one HA
Cluster
• You should move the existing hostnames to the load balancer
• You will be migrating data from Derby to DB2 (or MS SQL)
• You will need downtime
• Each Server can be done individually at different times


Migration Scenarios

Pros Cons
• One HA Environment • Downtime required for each server
migration
• Best use of HW resources
• Supporting multiple URLs
• Maximize redundancy
• Complex Migration
• No Device reconfiguration


Migration Scenarios



Migration Scenarios

Following are some sample steps one would use in a scenario such as this:
• Make sure that server access is consistent for all Traveler servers
• If you are running SSL on Domino
• Will have to move SSL certificate to load balancer
• Work with SSL provider to re-provision certificate for load balancer
• Move IP address to load balancer
• If at all possible, move the IP address to not change DNS
• Verify that users and devices are showing in the HA Admin Console
• Activate the servers on the load balancer to enable user access
• There may be some resource utilization spikes when devices connect
• Test and monitor


Migration Scenarios

Notes.ini Parameters
• NTS_AUTOSTART_HTTP
• Automatically starts HTTP when Traveler starts even if it is not in the server tasks line
• This defaults to True
• During Upgrades or Migrations set this to false to allow Traveler to start but prevent
client access


Traveler HA
Administration


Traveler HA Administration

─ How to Administer Traveler HA
─ Policy Administration
─ Client Configurations
─ User, Device and Security Administration
─ IBM DB2 Traveler Database has been created
─ Traveler has been Connected to DB2 and Configured for HA
─ Additional Traveler Server has been installed



• In Standalone Mode, Traveler administration is performed through the Domino
Administrator Client
• User State Data stored in Derby (NTSDB)
• Clients (Android, Nokia, Windows) Stored in
<dominodata>dominohtmltravelerclients
• Policies and Security Settings stored in LotusTraveler.nsf
• Administration tasks are performed via the Notes Administrator Client
• When migrating a Standalone server all the above settings are imported


Traveler Standalone Administration



• In Traveler HA administration is web based
• User State Data is stored in DB2
• Clients (Android, Nokia, Windows) are stored in DB2 and in
• New clients processed on one server are distributed to all servers for download
• Policies and Security Settings are stored in DB2
• The Admin client is accessed via your Load Balancer
• http://fqdn/lotustraveler.nsf
• In our example http://traveler.curi0.us/lotustraveler.nsf


• Access to the Web Admin interface is controlled by the ACL on LotusTraveler.nsf
• Must have Administrator Role to manage settings
• Make sure the ACL is the same on all cluster members



• Device Security
• Deny Access
• Wipe Device
• Clear Deny/Wipe Access
• Device Approvals



• Device Settings
• Sync Settings
• Email
• Calendar
• To Do
• Contacts
• Journal
• Peak and Off-peak Sync Times
• Locking values prevents client changes
on user devices



• Filter Settings
• Message size, attachment and date
filters
• Calendar past and future filters
• Journal Date Filter
• To Do Options
• Locking values prevents client
changes



• Device Settings
• Log Level for clients



• Security Settings
• Security Policies per device (Windows, Nokia, Apple, Android)
• Varies by device
• Require Password / Password requirements
• Encryption
• Prohibit Camera
• Android Only
• Require Application Password
• Prohibit copy to clipboard
• Prohibit Export of attachments



• Security Settings



• Device Access
• You can limit the number of devices a single user can have on the system
• Device approvals are on the Device Security tab



• Devices
• Lists all Devices in the cluster
• Searchable by User, Device, OS, Build Level (Traveler Clients Only)
• iOS Devices do not have a Build Level



• Users
• Lists all Users in the cluster
• If a user has multiple devices all devices will always be connected to the same
server
• Searchable by Name, Mail Server, Mail File



• Servers
• Displays the Status of all servers in the cluster
• Shows the same information as “Tell Traveler HADR show”
• Optionally you can set to Auto Refresh


• Client Software
• Manage Client Versions for Android, Nokia, and Windows
• Set a Default Client Level for each OS
• Individual Client levels can be assigned to specific users for testing



• New client versions are installed either
• Via server upgrade (i.e. UP1 to UP2)
• Manually when interim fixes are available
• To manually install a new client level
• Copy the client file to the appropriate OS directory in
• At the server console run
• set config NTS_CLIENT_UPDATE=
• PATCH will upload client for testing only
• FULL will upload client and set as default
• tell traveler client refresh
• The client will be copied in to DB2 and to all the servers in the cluster



Server Console Commands

• We will cover Tell commands related to HA
• For a comprehensive list of commands visit:
http://curi0.us/travtellcmd



Server Tell Commands
• Tell Traveler HADR Show
• Shows the Servers in the pool in the server console, same information as displayed in
the servers view of the web admin
• Tell Traveler HADR Ping
• Test Connectivity between cluster members
• Tell Traveler HADR Delete
• Delete a cluster member (must be offline before deleting)



Server Tell Commands
• Tell Traveler Bind
• Used to bind or unbind a user to a specific server in the cluster
• Useful for troubleshooting or monitoring
• Tell Traveler Bind Enable <userid>
• Binds a user to the server the command is issued on
• Tell Traveler Bind Disable <userid>
• unbinds a user to the server the command is issued on
• Tell Traveler Bind Show
• Shows users bound to the server the command is run on
• Tell Traveler Bind Showall
• Shows all user/server bindings in the cluster



• Traveler Web Administration is accessible from anywhere Traveler is accessible
• If Traveler is in your DMZ or externally accessible make sure your admins have strong
HTTP passwords
• Admin Console works well on iPad or other tablets
• Admin Console is an Xpages app



Repeated Crash Protection
• Protects the Traveler server from repeat crashes on a document
• Enabled by default in Notes.ini
• NTS_BAN_DOC_LIMIT=2
• Default value of 2 prevents more than 2 crashes on any document
• Will not push the banned document to a mobile device
• NTS_BAN_DOC_SYNCS=3
• Default value of 3 limits number of device syncs per user that run crash protection
• Setting either parameter to 0 will disable crash protection
• See the documentation for Tell commands to show, remove or manually add a
Banned Document
• http://curi0.us/crashprotection



Troubleshooting
• The Traveler server has built-in commands to make collecting and uploading of
diagnostic data to IBM very easy
• Tell Traveler PMR
• Used to collect and send logs to IBM under a specific PMR number
• Tell Traveler –s * pmr <pmr_number> will collect logs from all servers in a cluster
and send to IBM
• To send to IBM your servers must be able to connect out via FTP
• See the documentation for a full list of server troubleshooting commands
• http://curi0.us/troubleshooting


Yada Yada Yada


General Resources
• Domino and Traveler Documentation
– http://curi0.us/documentation
• IBM Fix Central
– http://curi0.us/fixcentral
– Modern Seinfeld
– https://twitter.com/seinfeldtoday


Related Sessions

INV104 : IBM Enterprise Mobile Strategy and Platform

When Tue, 29/Jan 03:00 PM - 04:00 PM

Where Dolphin S. Hem I

ID103 : Where Do We Go from Here? What's New with IBM Lotus Notes Traveler

When Tue, 29/Jan 04:15 PM - 05:15 PM

Where Dolphin S. Hem IV-V

ID108 : Real World Deployment for IBM Lotus Notes Traveler

When Wed, 30/Jan 03:00 PM - 04:00 PM

Where Dolphin S. Hem II


Related Sessions

ID505 : BYOD at IBM: IBM Lotus Notes Traveler, IBM Connections Mobile, IBM Endpoint
Manager and More!

When Thu, 31/Jan 08:30 AM - 09:30 AM

Where Dolphin S. Hem I

CUST114 : The Salvation Army - US Western: “People Count” and the Virtual, Mobile,
Social Environment

When Wed, 30/Jan 05:30 PM - 06:30 PM

Where Swan SW 7


Don’t Miss Part 2
Making IBM Traveler Highly Available - Part 2: Extending and Securing The
Network

• René Winkelmeyer, midpoints GmbH

• Detlev Pöttgen, midpoints GmbH

• Tuesday January 29th 2:00 PM – 3:45 PM Swan Osprey 1 & 2

If you attended Part 1, you now have IBM Traveler running in a highly available
mode. But what about the other points of failure? In this session, we'll show you
how to place either IBM Mobile Connect or the IBM WebSphere Edge server in
front of your Traveler environment. These two IBM products bring different
approaches to implementing a highly available environment - once you
understand what they do, you'll be able to select the best fit for your business.
This session is intended to introduce you to networking concepts and tools that
will enable you to design a complete, resilient and highly available Traveler
environment for your organization.


Contact Us
• Mitch Cohen • Chris Whisonant
• Blog: • Blog:
http://www.curiousmitch.com http://www.bleedyellow.com/blogs/lotusnut

• Twitter: @curiousmitch • Twitter: @cwhisonant

• Email: mitch@curiousmitch.com • Email: chris.whisonant@bestmethods.com

• Skype: curiousmitch • Skype: cwhisonant


Legal disclaimer

© IBM Corporation 2013. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided
AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be
responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating
any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this
presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way.
Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.a
controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the
user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics
may vary by customer.

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Show100: Making IBM Notes Traveler Highly Available

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