Soa207
- 1. SOA 207 Consulting Service Portfolios SAP Business Suite (SAP ERP, SAP SCM, SAP CRM, SAP PLM) Michael Schmidt, Field Services Solution Management
- 2. Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. © SAP 2008 / SAP TechEd 08 / SOA 207 Page 2
- 3. Agenda 1. SAP's approach to satisfy customer's business needs 2. Service portfolios to support business processes 3. The Future: Business Suite 7.0 Service Portfolios © SAP 2008 / SAP TechEd 08 / SOA 207 Page 3
- 4. Customer’s Business Needs The business world is more complex The business world is faster Industry boundaries are shifting Realize Value for my Business (ROI, TCO) Reduced implementation effort and time Support in organizational changes Customer satisfaction Profitability Market Share Make use of best High quality business practices in my industry process models Optimized business processes also for cross application scenarios © SAP 2008 / SAP TechEd 08 / SOA 207 Page 4
- 5. SAP’s Solution Approach - Business Suite Concept Business Suite provides a process centric approach Implementable Solution Implementable Solution needs to be realized … will be realized based on … … Fast … Best practices … Cheap … Proven tools … Without risk … Proven methodology … High quality … Implementation experts Implementation … Repeatable Briefcase … Best class documentation © SAP 2008 / SAP TechEd 08 / SOA 207 Page 5
- 6. SAP’s Solution Approach – Service Portfolios What is a service? A Service is the most minimal set of activities that solve or improve a customer issue A service can be tailored or industrialized A tailored service is adapted specifically to the customer’s needs A industrialized service is designed to be repeatable and meet the following criteria: Defined and Special effort and Sales materials accepted delivery Predefined scope Reusable content duration available model Method, tools and Training and rollout Clearly defined Pricing model or accelerators for material available deliverables guidelines service delivery Target to leverage the re-use of knowledge in order to reduce implementation time, cost and risk © SAP 2008 / SAP TechEd 08 / SOA 207 Page 6
- 7. Why Services? - New Delivery Approach CEM/CP PROJECT PM HUB CD LOCAL KNOW- LEDGE COMMUNITY PARTNER GDC COMMON METHODS & TOO PROCESSES, LS INCL. RUN SAP © SAP 2008 / SAP TechEd 08 / SOA 207 Page 7
- 8. SAP’s Solution Approach – Service Portfolios Global services – What’s in for our customers? Global Services provide you with… …global availability of consulting services …worldwide consistent service content Approach, methodology, tools & accelerators, deliverables, delivery model …high quality through industrialized approach Service standardization and productization Repeated service delivery …cost advantages through Predefined content (no green-field approach) Highly efficient delivery models Repeated service delivery …the ‘right’ services to leverage the use of SAP software …support of SAP’s strategic products and solutions for early adopters © SAP 2008 / SAP TechEd 08 / SOA 207 Page 8
- 9. Agenda 1. SAP's approach to satisfy customer's business needs 2. Service portfolios to support business processes 3. The Future: Business Suite 7.0 Service Portfolios © SAP 2008 / SAP TechEd 08 / SOA 207 Page 9
- 10. Service Portfolios to Support Business Processes Integrated Sourcing Strategic IT and Procurement SRM ERP Accelerating Lead Integrated Product to Cash Development CRM PLM Responsive Supply Networks SCM © SAP 2008 / SAP TechEd 08 / SOA 207 Page 10
- 11. Service Portfolios to Support Business Processes Integrated Sourcing Strategic IT and Procurement SRM ERP Accelerating Lead Integrated Product to Cash Development CRM PLM Responsive Supply Networks SCM © SAP 2008 / SAP TechEd 08 / SOA 207 Page 11
- 12. Integrated Sourcing and Procurement Solve or Improve Your Specific Business Needs Process and Business Partner Transparency Global spend Single Sourcing Supplier relationships Procurement process status Time Savings Automation Brief communication channels Reduced cycle times Mobile processing of work items Cost Reduction Establish trustworthy reporting tools Reduce error rate Upgrade room to negotiate Standardized Processes Ensure efficiency and uniformity Preserve top quality management © SAP 2008 / SAP TechEd 08 / SOA 207 Page 12
- 13. Integrated Sourcing and Procurement SAP Field Services Global SRM Service Portfolio 2008 PLANNING BUILDING RUNNING Define transition / upgrade strategy Minimize project costs and risk Run and incrementally and project plan of business disruption improve total cost and value Internet based P2P for Service Procurement Complete Execution Catalog Validation & Integration We deliver a complete solution Engine Blackberry-Solution for Approval Processes Invoice Reader Supplier Base Management - Evaluation and Development Expert Guidance We solve key challenges Business Assessment for Supplier Portal Business Assessment for Purchasing Processes Business Assessment for Catalog Content Management Quality Management We audit and provide directions Enablement We provide know- ledge&qualification © SAP 2008 / SAP TechEd 08 / SOA 207 Page 14
- 14. Service Portfolios to Support Business Processes Integrated Sourcing Strategic IT and Procurement SRM ERP Accelerating Lead Integrated Product to Cash Development CRM PLM Responsive Supply Networks SCM © SAP 2008 / SAP TechEd 08 / SOA 207 Page 15
- 15. Integrated Product Development Solve or Improve Your Specific Business Needs Organizational Mergers & Acquisitions demand organizational harmonization Flexible business models with demand on decentralized R&D and/or production across sites Process Harmonization & standardization across legal entities and partners Best practices adoption Technology Technical enhancements in SAP PLM Upgrade to SAP Business Suite 7.0 Low risk implementation Form the future IT architecture with regard to organizational needs Explain value of IT investment © SAP 2008 / SAP TechEd 08 / SOA 207 Page 16
- 16. Integrated Product Development SAP Field Services Global PLM Service Portfolio 2008 PLANNING BUILDING RUNNING Define transition / upgrade strategy Minimize project costs and risk Run and incrementally improve total and project plan of business disruption cost and value Complete Execution We deliver a complete solution Out-of-the-box upgrade service PLM Business Assessment PLM business case and value proposition Expert Guidance We solve key challenges Lifecycle Data Management: Safe passage from legacy system to PLM IT project portfoliomanagement strategy and architecture Quality Management We audit and provide directions Enablement We provide know- ledge&qualification © SAP 2008 / SAP TechEd 08 / SOA 207 Page 18 Back to overview
- 17. Service Portfolios to Support Business Processes Integrated Sourcing Strategic IT and Procurement SRM ERP Accelerating Lead Integrated Product to Cash Development CRM PLM Responsive Supply Networks SCM © SAP 2008 / SAP TechEd 08 / SOA 207 Page 19
- 18. Responsive Supply Networks Solve or Improve Your Specific Business Needs Link specific business need with logistic concept leveraging SAP SCM value potentials Forecast accuracy Transport optimization Warehouse automatization … Connect IT strategy & management goals with business operations via process-based approach Leverage process improvement potentials prior to solution implementation Less risk at lower TCO for a one-stop-shop solution © SAP 2008 / SAP TechEd 08 / SOA 207 Page 20
- 19. Responsive Supply Networks SAP Field Services Global SCM Service Portfolio 2008 PLANNING BUILDING RUNNING Define transition / upgrade strategy Minimize project costs and risk Run and incrementally improve total and project plan of business disruption cost and value Complete Execution We deliver a complete solution Quick Roadmap Inventory Optimization Feasibility Study Forecast Optimization Expert Guidance Business Assessment Optimization of Planning Parameters We solve key challenges ROI-Analysis Production Planning Optimization Backlog-free Planning Prototyping Quality Management We audit and provide directions Enablement We provide know- ledge&qualification © SAP 2008 / SAP TechEd 08 / SOA 207 Page 23 Back to overview
- 20. Service Portfolios to Support Business Processes Integrated Sourcing Strategic IT and Procurement SRM ERP Accelerating Lead Integrated Product to Cash Development CRM PLM Responsive Supply Networks SCM © SAP 2008 / SAP TechEd 08 / SOA 207 Page 24
- 21. Accelerating Lead-to-Cash Solve or Improve Your Specific Business Needs Improved customer service Improved order accuracy Improved product availability Improved order-to-ship timelines Increased customer loyalty Faster response times More effective communication Costs reduction Decrease average sales cycle times Reduce order-to-delivery cycle time Increase productivity in reporting activities Lower TCO Via alignment of business processes, information and people © SAP 2008 / SAP TechEd 08 / SOA 207 Page 25
- 22. Accelerating Lead-to-Cash SAP Field Services Global CRM Service Portfolio 2008 PLANNING BUILDING RUNNING Define transition / upgrade strategy Minimize project costs and risk Run and incrementally improve total and project plan of business disruption cost and value Complete Execution Technical Upgrade for SAP CRM We deliver a complete solution Solution Migration for SAP CRM Business Road map Assessment for SAP CRM Implementation Planning for Expert Guidance SAP CRM We solve key challenges Migration Assessment for SAP CRM Quality Management We audit and provide directions Enablement We provide know- SAP CRM Deep Dive Workshops ledge&qualification © SAP 2008 / SAP TechEd 08 / SOA 207 Page 27 Back to overview
- 23. Service Portfolios to Support Business Processes Integrated Sourcing Strategic IT and Procurement SRM ERP Accelerating Lead Integrated Product to Cash Development CRM PLM Responsive Supply Networks SCM © SAP 2008 / SAP TechEd 08 / SOA 207 Page 28
- 24. Strategic IT Customer Business Needs Customers’ Perceived Challenges – Worldwide Results Survey Plan Build Estimate cost & effort 67% Efficient testing 67% Define & allocate 47% Downtime minimization 53% project team/resources Define business case 46% Project management 47% Downtime minimization 44% Modification adjustment 47% Assess impact on existing solution 42% End user training 41% Find information on upgrade methods & tools 28% IT infrastructure/sizing 40% Interoperability 27% Cost/Effort Estimation 20% Compliance considerations 15% Justify budget 19% Others 4% Others 5% N = 1,273 N = 1,273 The report include the participants answers from the following countries 360° Upgrade adoption programs: North America (Jan 2008), Brazil (March 2008), Germany (March 2008), Japan (March 2008), Australia (April 2008) and Sweden (April 2008) © SAP 2008 / SAP TechEd 08 / SOA 207 Page 29
- 25. Strategic IT SAP Field Services Global ERP Service Portfolio 2008 PLANNING BUILDING RUNNING Define transition / upgrade strategy Minimize project costs and risk Run and incrementally improve total and project plan of business disruption cost and value Complete Execution We deliver a complete solution Quick Upgrade Evaluation for SAP Unicode Conversion ERP Expert Guidance Value Assessment for SAP Technical Upgrade for SAP We solve key challenges ERP ERP Enhancement Package Planning Technical Implementation Service for SAP ERP for SAP Solution Manager Work Center Assessment Quality Management We audit and provide directions Enablement We provide know- QuickSAP Quick Analysis Analysis ERP Upgrade Upgrade for SAP ledge&qualification © SAP 2008 / SAP TechEd 08 / SOA 207 Page 30 Back to overview
- 26. Agenda 1. SAP's approach to satisfy customer's business needs 2. Service portfolios to support business processes 3. The Future: Business Suite 7.0 Service Portfolios © SAP 2008 / SAP TechEd 08 / SOA 207 Page 31
- 27. Outlook: SAP Business Suite 7.0 Service Portfolios Services for SAP Business Suite 7.0 Value Assessment for end-to-end process Target Implementation roadmap for SAP Business Suite Value Assessment for SAP Business Suite Scenarios It is a high-level assessment designed for existing LE SAP customers that helps to quantify SAP Business Suite value potentials and costs inform customer about SAP Business Suite scenario innovations prepare the transition to SAP Business Suite by analyzing SAP Business Suite scenarios and determining customer pain points potential benefits expected costs of introducing SAP Business Suite scenarios. © SAP 2008 / SAP TechEd 08 / SOA 207 Page 32
- 28. Implementation Briefcase Toolset for consultants to provide smart and efficient Value Scenario implementation Implementation Briefcase supports “Value Scenario”/“Implementable Step“ approach The Briefcase Concept consists out of the following Pillars: a Jump-start package / approach, within the implementation project, which delivers 50-60% of the implementation requirement an Asset Repository - single-point of entry for all implementation relevant Assets (Tools, Methodologies, Guidelines, Services, Content) a Configured Briefcase (Jumpstart Package/s, Enablers, Services) according to the implementation context Managed Lifecycle of implementation relevant assets © SAP 2008 / SAP TechEd 08 / SOA 207 Page 33
- 29. Summary 1 2 Cost efficiency through service approach for Value Scenarios High quality through industrialized services 3 Industrialized services reduce implementation time and risk 4 Services will be developed along the Value Scenarios © SAP 2008 / SAP TechEd 08 / SOA 207 Page 34
- 30. Proven Customer Success > 1.000 service deliveries worldwide > 50 customer references and Success stories © SAP 2008 / SAP TechEd 08 / SOA 207 Page 35
- 31. Proven Customer Success > 1.000 service deliveries worldwide > 50 customer references and Success stories “Thanks to SAP Quick Upgrade Analysis and the SAP Consulting specialists, we now have a wealth of valuable information that we „SAP Consulting and it’s Global Delivery group provided us very can leverage to plan and budget our forthcoming upgrade.” professional support in every phase of the project.“ Vikule Nduli, Head of Enterprise Resource Planning Solutions, Carsten Schmidt, Head of SAP Competence Center/IT- South African Airways Management, Mercedes-Benz Accessories GmbH, Germany „The Unicode fixed-price project from SAP Consulting offers “At the end, the SAP specialists knew our system inside out. They Henkel planning security and competent support with optimum identified and understood our business-critical processes – and conditions.” established how these could be improved with functionality included in Michael Jakob, Director HR Information Management, Henkel, the new release.” Germany Hector Calva, CIO, Coca-Cola FEMSA S.A. de C.V., Mexico “SAP Consulting scrutinized our installation and had the findings back to us in less time than others would need to perform the analysis. This “With the quick upgrade evaluation service and help from our information enabled our developers to pinpoint modifications that could upgrade coach, we were able to save time and ensure the be excluded from the upgrade. We’d never have gained such detailed project ran smoothly. But the biggest value was up front, insight on our own.” providing management with the security of knowing that the Norbert Hagemann, Head of IT, Merz Group Services GmbH, Germany project would be successful.” Ole Reiersen, Project Leader, Norsk Hydro ASA, Norway © SAP 2008 / SAP TechEd 08 / SOA 207 Page 36
- 32. Thank you! © SAP 2008 / SAP TechEd 08 / <Session Page 37 37 SOA 207 ID> Page