G2 It Services Overview 09.07.01
- 1. Providing Trusted G2 IT Services 1
- 2. Enabling Proactive Market Actions Business Challenges • Do more with less (smaller budgets) • Reduce overall costs year over year • Enabling strategic goal achievement • Aligning strategy and keep the lights on needs initiatives to funding & resources • Differentiation from the competition Proactive Action Items G2 Enablement • Defining & driving customer • Solves key leadership, resource and revenue initiatives and business problems • Defining initiatives to reduce • Defines & leads benefit or cost ongoing operational cost reduction achievements • Aggressively prioritizing & • Defines & leads lowering total managing IT portfolio operations and project costs iteratively • Ensuring achievement of goals • Retain innovation while • Existing project quality reducing operational costs assurance and risk mitigation
- 3. Customer enablement services include… G2 IT Services is an IT leader offering a range of quality and decisive services that can be tailored to your needs and environment. G2 services include... Strategy Definition & Implementation Planning & IT Governance Management Services Portfolio/Program/Project Management Change Management Onshore / Offshore Onshore / Offshore Solution/Technology/Package Definition & Selection Managed Services ERP/CRM Custom Integration Delivery Development Delivery Services Delivery Services Services Services Testing Services Training Applications & Infrastructure Maintenance & Support Vendor & Resource Management Recruiting Contracting Contractor Management 3 Legend: G2 Services Partner Services 3
- 4. Planning & Management Services Drive Change • IT strategic objective definition (enterprise and department) Strategy Definition & Implementation • Integrated team facilitated planning • Multi-year Roadmaps, Programs, Initiatives & Funding • Defining, implementing & auditing IT Governance programs IT Governance & Continuous Improvement • Enterprise IT policies, procedures, processes and standards • ITIL, Six Sigma framework implementations & assessments • Portfolio assessment, prioritization • PMO Methodology Development and Customization • Portfolio/Demand Governance, Rationalization & Operations Portfolio/Program/Project Management • Project Planning, Scheduling and Control • Project Management Audit (PMA) Consulting (SOX, COBIT & SAS-70 Audit Compliance) • Project Management Toolset Selection & Implementation • Project Management Training, eLearning Solutions and Career Path Maturity • Organizational Change Management • Role based Skills Assessments Change Management • Role based Training • Communications • Community Adoption Groups
- 5. Delivery Services Drive Results • Business requirements definition and RFI/P execution Solution/Technology/Package • Solution, implementation and budget planning Definition & Selection • Multi-division and department selection/recommendations • Delivery solutions include vendor certified ERP/CRM, ERP/CRM Custom Customer Development and Integration Services Integration Delivery Development • Detailed business requirements definition Services Services Delivery Services • Business and technical design sessions and estimates • Final implementation and rollout planning • Preconfigured ERP and custom test script and environment development and implementation Testing Services • Automated Test Lab major vendor partnerships • Functional / Non-functional Testing & Automation using leading tools • Training plan requirements and definition Training • Certified and experienced instructors • Classroom based and virtual training available • Investment in CoEs in Remote Management, Application Packaging and Deployment Services Applications & Infrastructure • 100% ITIL, ITSM compliant deliveries; CMM Level 5, ISO Maintenance & Support 9001, ISO 27001 and BS 7799 certified • +50% of our key clients are Fortune class businesses with dedicated Offshore Dev Centers at our campus Legend: G2 Services Partner Services
- 6. Dual Shore Project Delivery Provides Flexibility Onsite Offshore Key Enablers Executive Strategy Commitment, Layer Project Engagement Steering Committee Executive Alignment & Quality Sponsor Management Assurance Assurance Day-to-Day Task Change Control Management, Status Management Board Tracking and Layer Delivery/ Project Reporting Process Manager Project Manager Manager Project Methodology & Documentation Process Innovation, Project Task Execution, Coordinator Development & Industry & Testing Best Execution Business Process Practices Process SME Layer Team Members Technical Team Legend Client Resource User Acceptance Quality Team Test Team G2 Resource 3rd Party Support Team Resource 6
- 7. Resource Management Drives Leadership Development and Solves Resource Challenges New G2 customers start utilizing the Recruiting & Staffing services because the people and teams include these attributes: • Trusted references • Seasoned resources • Thought leaders • Relevant experience • People we have worked with previously • Seasoned recruiters • Permanent or Fulltime Placement 7
- 8. Improving Critical Resource or Managing Your Resource Providers G2 improves your environment and investment return utilizing our proven methodology for matching the right candidates to your requirements as well as managing other vendors providing resources and contracts. Analyze Interview Top Recruiting 3 Candidates Requirement: Drug Testing Client Monitor & - G2 core 3rd Party Submit Top - Skills & & Selection & Review requirements Skills Candidates Solutions Background Candidate Performance & - Customer - Bill Rate Assessment to Client Contracting -- Work requirements Check Acceptance Contribution - Soft Skills Environment -- Pay rate • Maintain holist budget and delivery commitment across departments and teams to project, contracting, and staffing agreements • Candidate prescreening and qualification Resource • Standardized, competitive and competency driven resource selection process Vendor & • Contract resource & project performance reviews Contractor • Resource planning, risk management, status reporting, & trend analysis Management • Financial management and accountability • 3rd Party Project Assessment and Audits • Knowledge transfer and engagement documentation turnover to specific client representatives 8
- 9. Customers’ Opinions… Why G2 is unique? • Relationships are the most important aspect - not the transactions or money • Core expertise is planning and execution • Delivery of results and on commitments • Active Integrity and Trust within our company, culture and customers • Proven leadership and experience • Flexible & nimble adjusting to changing customer needs and market conditions • Value correlates with costs
- 10. Partner Services Example: ITC Infotech 10
- 11. Combined Marquee Customers Banking, Financial Consumer Package Manufacturing Media , Technology Travel, Hospitality and Services and Insurance Goods and Retail and Entertainment Transportation 11 All trademarks are the registered property of the respective companies and are acknowledged
- 12. Key Areas of Business Travel, Hospitality & Program/Project Management Technology, Media & Manufacturing Transportation Custom Apps (Microsoft, Java) CPG & Retail Entertainment SAP & Oracle Services BFSI BI, DW & Reporting Services Testing Services Mainframe Services Infrastructure Technology Practices Business Practices Technology Centers of Excellence Microsoft SAP Oracle Java Mainframe Testing 12
- 13. Managed Services Business Partner: ITC Infotech • 7 years in business • ISO 9001, SEI-CMM Level 5, ISO 27001 certified 4 global delivery centers • Global offices in Europe and India. Proven global delivery model • Revenues of US$ 150 million. Focused and Mid Sized. • Over 3200+ consultants • ITC Infotech subsidiary of ITC Limited. US$5.1 Billion Company • Types of work – Strategic: Requirements, budgets & project prioritization – Operational: Run infrastructure and applications – Tactical: Deliver a testing, development or infrastructure project 13
- 14. ITC Infotech Industry Recognition Amongst top 100 Global Outsourcing Companies Featured in the “Leaders” category Amongst emerging infrastructure service providers in India With depth in key competencies and a solid footprint in Europe, ITC Infotech offers remote services with a significant presence in desktop management services and deskside / onsite support Amongst Top 100 global IT offshoring companies * Three consecutive years Amongst top 10 “Specialty Application Development” providers Amongst the top offshore SAP players “….strong expertise in the logistics and CPG arena make it a compelling candidate for SAP work. Also, it is more focused on discreet SAP testing services than any of the other vendors profiled. For customers in need of top-notch SAP technical skills in the logistic and CPG arena, ITC is a strong choice.” One of the key offshore testing service providers AMR Research shortlists ITC Infotech amongst top 11 offshore players in Testing services Leading player in CRM / CPG space Stephanie Moore, VP, Forrester Research and leading IT Offshore Analyst says : “ITC Infotech has very strong vertical CPG and Manufacturing focus. ITC Infotech’s training and HR processes are strong for a company of its size …” 14
- 15. Global Footprint Milton Keynes Helsinki Copenhagen Troy Boston London Naperville Prague San Jose Paramus Bentonville Houston Kolkata Bangalore Development Centers Implementation across 42 Countries, Other Offices Support for 142 countries 15 4 global delivery centres