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Social Media Audit
The Importance of Measurements
Presented by:
Tim Patterson
@tradeshowguy
If You Don’t Know Where You’re Going...
• ..any road will get you there!
Why conduct a Social Media Audit?
• To identify current practices
• To identify your competition and their current practices
• To establish your goals in social media
• To help build a strategy to meet those goals
• To look back and see if you met your goals
• To make accurate course corrections mid-stream
Where do
I start??
The Basics
• Who’s responsible for your Social Media platforms?
• In-house staff?
• Outsource?
• Combination?
Management
• What is management’s reaction to Social Media engagement?
• Waste of time
• Not sure yet
• Great!
Quick Measurements
• Perceived strengths and weaknesses
• What platforms are you on?
• Which platform(s) are you best at? Worst?
• What platforms are you NOT currently engaged on?
• Is there a reason to be there?
• Are your main competitors there?
More Measurements
• What are your current methods of measurement?
• Followers
• What are the trends?
• Strongly rising? Moderately rising? Flat?
• Level of engagement
• Lack of engagement
Systems
• What systems or response protocols are currently in place to deal with
negative or adverse comments and posts?
• Is someone methodically watching for negative comments?
• Are they trained in responding to those comments?
• How do those comments get shared in your company eco-system?
• Do legitimate negative comments receive serious consideration or discussion
in regards to product or service modification?
Competition
• Who are your main competitors?
• What Social Media platforms are they on?
• What are their metrics?
• Followers
• Level of engagement with customers
• Negative or adverse comments
Blogging
• Do you blog?
• Is the blog self-hosted or part of your company site?
• Do the posts solve problems or toot your own horn?
• How often do you post on the blog?
• Do you use multi-media (video, photographs, podcasts, etc.)?
• Do you share those posts on social media or via newsletter?
Facebook
• Check the metrics
• What are the trends?
• What kind of posts get the most likes, shares or comments?
• How many new likes this month? Last month? This year?
• Is there a link to your Facebook from your company website?
• How often do you post?
Twitter
• How many followers?
• Do you respond to @replies within 24 hours?
• Does your biography have useful information and a relevant link?
• What type of tweets are common?
• Sharing useful information?
• Answering questions?
• Self-promotional?
LinkedIn
• How many members of management are easily found on LinkedIn?
• Is your company page complete?
• How many people follow you or members of management?
• Are you (or management) involved in groups? How many? Do they engage by
posting questions, or answering questions and joining conversations?
YouTube
• Do you have a YouTube channel?
• Do you post videos regularly?
• Do the videos help solve problems or are they mostly self-promotional in
content?
• How many views? Total and individual...
• What types of videos get the most views?
Creating and Reaching Goals
• Where you are now
• Where you want to go
• How long should it take to get there?
What Goals?
• Brand-building
• Market penetration
• Product showcase
• Increasing social engagement/nurturing your community
• Responding to negative issues and questions in real-time
• Market research
Social Media Audit
The Importance of Measurements
Download free Social
Media Audit Template:
TradeshowGuyBlog.com/
audit

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Social Media Audit Tutorial

  • 1. Social Media Audit The Importance of Measurements Presented by: Tim Patterson @tradeshowguy
  • 2. If You Don’t Know Where You’re Going... • ..any road will get you there!
  • 3. Why conduct a Social Media Audit? • To identify current practices • To identify your competition and their current practices • To establish your goals in social media • To help build a strategy to meet those goals • To look back and see if you met your goals • To make accurate course corrections mid-stream
  • 5. The Basics • Who’s responsible for your Social Media platforms? • In-house staff? • Outsource? • Combination?
  • 6. Management • What is management’s reaction to Social Media engagement? • Waste of time • Not sure yet • Great!
  • 7. Quick Measurements • Perceived strengths and weaknesses • What platforms are you on? • Which platform(s) are you best at? Worst? • What platforms are you NOT currently engaged on? • Is there a reason to be there? • Are your main competitors there?
  • 8. More Measurements • What are your current methods of measurement? • Followers • What are the trends? • Strongly rising? Moderately rising? Flat? • Level of engagement • Lack of engagement
  • 9. Systems • What systems or response protocols are currently in place to deal with negative or adverse comments and posts? • Is someone methodically watching for negative comments? • Are they trained in responding to those comments? • How do those comments get shared in your company eco-system? • Do legitimate negative comments receive serious consideration or discussion in regards to product or service modification?
  • 10. Competition • Who are your main competitors? • What Social Media platforms are they on? • What are their metrics? • Followers • Level of engagement with customers • Negative or adverse comments
  • 11. Blogging • Do you blog? • Is the blog self-hosted or part of your company site? • Do the posts solve problems or toot your own horn? • How often do you post on the blog? • Do you use multi-media (video, photographs, podcasts, etc.)? • Do you share those posts on social media or via newsletter?
  • 12. Facebook • Check the metrics • What are the trends? • What kind of posts get the most likes, shares or comments? • How many new likes this month? Last month? This year? • Is there a link to your Facebook from your company website? • How often do you post?
  • 13. Twitter • How many followers? • Do you respond to @replies within 24 hours? • Does your biography have useful information and a relevant link? • What type of tweets are common? • Sharing useful information? • Answering questions? • Self-promotional?
  • 14. LinkedIn • How many members of management are easily found on LinkedIn? • Is your company page complete? • How many people follow you or members of management? • Are you (or management) involved in groups? How many? Do they engage by posting questions, or answering questions and joining conversations?
  • 15. YouTube • Do you have a YouTube channel? • Do you post videos regularly? • Do the videos help solve problems or are they mostly self-promotional in content? • How many views? Total and individual... • What types of videos get the most views?
  • 16. Creating and Reaching Goals • Where you are now • Where you want to go • How long should it take to get there?
  • 17. What Goals? • Brand-building • Market penetration • Product showcase • Increasing social engagement/nurturing your community • Responding to negative issues and questions in real-time • Market research
  • 18. Social Media Audit The Importance of Measurements Download free Social Media Audit Template: TradeshowGuyBlog.com/ audit