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Social Media Marketing PracticeGreatMystery14Suresh S.soodysoodywww.facebook.com/sureshsoodssoodHero5!twitter.com/soodywww.bravenewtalent.com/talent/suresh_soodwww.linkedin.com/in/sureshsoodGeektoidMangalascuzzy55suresh.sood@uts.edu.auhttp://www.slideshare.net/ssood/social-media-mktg-practicefor-planet-ark
Social media mktg practicefor planet ark
The Anthropomorphy of Destination Brands : Building the Emotional Link with Consumers through Film and Social Media, November 2010http://www.sustainabletourismonline.com/52/sales-and-distribution/global-tourism-and-travel-distribution-changes-impacts-and-opportunity-for-australian-tourism
Social media mktg practicefor planet ark
Archetype Detection in First Person Consumer Stories
“…Blogs are like conversations with friends. You share what you feel and what excites you about certain things. It's almost as good as being there. The fact that others can Google your topic and read is like tuning into a television station.We all want to know what's out there. Who's doing what, shopping where and what products help others. Blogs are just another way to share all the great things, not so great things and just a part of who we are. An outlet if you will. The blogisphere community is all connect and we make contacts in many ways. Through posts, through twitter conversations, through smaller nit community's, live web casts, and through conferences that we met in person. We make many friends and help each other with lot of topics. Many of us are Mom bloggers who stay at home and have no way of making new friends or communicating with others until we found blogging. Blogging creates friendships and that's what makes us real and connected”.40 year old Mom blogger “nightowlmama” (#260)
Relationships # TechnologiesSocial architectureconversationsrelationshipsWhat happens when you tell stories? Two magical things: You build trust with other people in your network, and from there you build empathy…is when you share the emotions that other people have and express. It’s a powerful, deeply primal experience.ShareThis! Deanna Zandt, Berrett-Koehler Publishers, 2010
Social Gesture @BlockBookmarkCheck-in (Foursquare)Comments#tags(Un)FollowLike (Facebook)SharePokesRetweetReblogStatus update(Un)Subscribe
Agenda – SMMP (Planet Ark)Marketing transition ✔Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
Facebook is My Newspaper(Susie Wilkening, http://reachadvisors.typepad.com/)
Australia Leads Average Time Spent per Person on Facebook
Australian Facebook DemographicsSource:checkfacebook.com – 22/11/10Country Audience	9,530,800(1.74% of global)
Social Media Marketing Practice is not Conventional Marketing“a many-to-many mediated communications model in which consumers can interact with the medium, firms can provide content to the medium and, in the most radical departure from traditional marketing environments, consumers can provide commercially oriented content to the medium.”Hoffman & Novak, 1997
Pyramid of Economics of Social ContentOriginal Content = XOriginal Content + Ratings/Reviews = 2X Original Content + Ratings/Reviews + User generated content = 4X Source: Happe R. (2009) Social Media in the Enterprise, GigaomPROHGTVRate My Spaceover 22MM page views per month, adding new ad revenue
3 additional campaigns and launched new tv series based on the online contentHow to Participate in ConversationsConversational calendarKeywords/Vocabulary online & offline What topics do your customers care about ?What topics are trending in your industry Monitor existing social media via dashboard e.g. Fb or TwitterUse complaints or opportunity to discuss solutions Become an expert providing service through social exchange
Age profile of persons using the internet via mobile phone
Average Time Spent per Day with Major Media (US Adults) 2008-10Source: eMarketer, Dec 2010
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A✔
Social media mktg practicefor planet ark
Social media mktg practicefor planet ark
Wine Communities
Social ApproachBest Practices: Twitter70 – 20 – 10 Engagement Model (Angela Maiers)70% - Sharing others voices, opinions, and tools20% - Responding, connecting, collaboration, and co-creating with like-minded Twitter colleagues10% - Promoting and/or chit-chatting
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? ✔Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
TRENDMotivation to BlogThe Journal of Advertising Research (Huang et al., Dec 2007) identified five major motivations for a blogger to blog:self-expressionlife documenting commentingforum participatinginformation searchingThe idea of being able to escape the real worldWeb-based technologies help to unlock existing human needs
Tag Cloud of Paige’s Story About Travel to ParisCreated from Daniel Steinbock’sTagCrowd under Creative Commons ©25
Elaboration of Trip to Paris Blog  Story (Means-End & Heider)Woodside,Sood & Miller 2008 When Consumers and Brands Talk Psychology & Marketing18."We went on Fat Tire's day trip to Monet's gardens and house in Giverny, about an hour outside Paris."17. "I wanted Paige to get a feel for shopping experiences that she would not have at home (aka the ubiquitous mall). "19....."I know Paige will treasure the memory of this girl's trip for many years to come."+16. "On our trip to Giverny, we met  a young woman from Brisbane, Australia who was traveling on her own and we invited her to join us. Three of us enjoyed delicious and innovative soufflés, while Paige had the rack of lamb. We shared two dessert soufflés, one chocolate and the other cherry/almond. Yum"+3. Paris11.SitesThe Marais
Notre Dame
L'Arc de Triomphe - 248 steps up and 248 steps down...
Champs Elysee
Jacquemart Museum
Louvre Lite
Musee D'Orsay
Les Invalides, Napoleon's Tomb and the Napoleon Museum
Sacre Coeur
Monmartre
Rodin Museum
Pompidou Museum
Train to Vernon, bike to Giverny with Fat Tire Bike Tours
http://www.fattirebiketoursparis.com/
Eiffel Tower+1.Gayle+15." Michael Osman is an American artists living in Paris.""He supplements his income by being a tour guide." I" found out about him on Fodors""So I engaged Michael for two days."+2. Paige14. "They had decide to come to Paris to find the Harley Davidson store so they could buy Harley Paris t-shirts."+4.”The occasion was my cousin Paige’s 16th”5. “I am a Canadian and get by in French.”13."The father stretched out his cupped hands which held all of the pieces they were able to recover, including the memory stick and he very solemnly said, "El muerto...".9. "I bought a Paris Pratique pocket-sized book at a Metro station. This handy guide has detailed maps of each arrondisement, as well as the metro lines, the bus lines, the RER and the SCNF (trains). I'll never be without this again."6. "All I can say is WOW! We rented a 2 bedroom, 1 ½ bath apartment (two showers), "Merlot" from ParisPerfect http://www.parisperfect.com/ and boy was it ever perfect! "12. Unforgettable Memories"This trip had so many memories, but here are a few choice highlights........On our very first night, knowing that the Eiffel Tower light show started at 10:00 p.m.... she [Paige] dropped her camera…down 6 flights…we were stunned…SpanishFamily below standing below [with pieces of the camera]”10."Six months before our trip, I gave Paige a couple of good guide books on Paris and suggested she let me know what her interests were since after all, this was to be her trip." 7. “We had a full view of the Eiffel from our charming little terrace. ....We were within walking distance to two metro stops (Pont d'Alma or Ecole Militaire) "8. "We were walkable to many good bistros, cafes and bakeries and only a few blocks from the wonderful market street Rue Cler." 26
Linguistic Inquiry and Word Count (LIWC)Text Analysis : The Psychological Power of Words 27Pennebaker, J. W., Francis ME, Booth RJ. (2001). Linguistic Inquiry and Word Count (LIWC): LIWC2001. Mahwah: Lawrence Erlbaum Associates.
Iconic Sites & Scenes from Paris BlogEiffel tour night showThe MaraisNotre DameL'Arc de Triomphe - 248 steps up and 248 steps down...Champs ElyseeJacquemart MuseumLouvre LiteMusee D'OrsayLes Invalides, Napoleon's Tomb and the Napoleon MuseumSacre CoeurMonmartreRodin MuseumPompidou MuseumTrain to Vernon, bike to Giverny with Fat Tire Bike Tours 	www.fattirebiketoursparis.com/28
Marketing & Advertising Strategy Implications from Paige’s StoryStory told in natural city setting Assume Paris = brandBrand is supporting actor enabling Gayle to achieve her goals of showing Paris to Paige (conscious) and help her coming of age (unconscious)Builds favorable consumer brand relationship:  				best friendship (Fournier 1998)Show someone Paris: 	Share experience,teacher-student,”fairy-godmother” or be the tourist guideUse social relationships to sell citiesInterpersonal relationships (people travel with people) Near conversational interaction with brand:	 story is called “I love Paris”29
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging ✔Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
Brand Equity - Conversational Conversation Gap (Rubel 2005)Brand share of the online conversationGap between the total number of conversations about a category and the proportion which mention the brand operating in the categoryEquities of a Brand (Stein 2006)Topics being mentioned in conversations about a brand with equity share corresponding to the frequency at which each topic is mentionedSee pp 115-116 Cook, N 2008. Enterprise 2.0 Hampshire,England: Gower Publishing31
Conversation Gap - Vacation and Paris32* Total identified blogs: 99,181,005 @ 18 December, 2008
Conversation Gap - Vacation and Paris or Sydney 33* Total identified blogs: 151,048,780 @ 24 November, 2010
Paris – Equity Share Analysis of Attributes34* Total identified blogs: 151,048,780@ 24 November, 2010
How Social Media Supports the Myth of Paris 35Casablanca“We'll Always Have Paris”Lamps, Eiffel Tower,france, night,  street,  notredame, bw,  church,  architecture, toureiffel,  city, cathedral,louvre, museum City of love , city of lights, landmarks , museums & galleries, Cafés, coffee, conversations, friendship, artists,  lovers, philosophers
Social Object
“…why social objects are the future of marketing.” (MacLeod 2008)Social Networks form around Social Objects**, not the other way around.(** Term attributed to JyriEngstrom)                MacLeod Hugh (2008)  GapingVoid.com
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brand  ✔Social tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
Listening or  Monitoring [Brand] ConversationsStart immediately with Netvibes and vocabulary Social Media DashboardAll social media sources relating to brandRSS technologiesMashups(e.g. YouTube, Flickr, Twitter, Nielsen, Google )Weak SignalsTwitter early warning in advance of bloggingSet up comprehensive Google AlertsSet up a Google reader with relevant blogs and new feedsUse Twitter Search to follow hashtagsand keywords in Twitter streams39
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics   ✔Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
Social media mktg practicefor planet ark
Social Media Concepts
Social Media Marketing ChallengeLow engagement consumer(click on content : limited effort & no content generation )Bookmarking Clicking a link to share info or start a discussion threadVideo or photo viewingRate a serviceTouch someone, teleport  or gesture via avatar in Second Life (SL) virtual tourist location Microblogging (Twitter) – 140 characters SMS (excludes Australia) Commenting on a blog entryWrite a reviewCreate a video blog entry/vlogBuild a city in SL, allow avatars to vote on favorite monuments or learn a languageHigh engagement consumer( effort spent on content creation e.g. take a video, create artifact )Level of Engagement  Brand Signal  Brand Equity
Social Networking Technology and services creating unique personal profiles, mapping out relationships, and leveraging connections to accomplish a task.Key characteristics of Network :Personal Profile
Visible Relationships
ConnectionsProfiles: The Real Value Of Social Networks by Charlene Li, Forrester, July 2004
Popular Social Networking Sites by Country China (420 M) - QQ, Xiaonei (now RenRen), 51, TencentUK - Facebook, Bebo, MySpaceNZ - Facebook, Bebo MySpaceUSA - Facebook, MySpace, TwitterKorea – CyworldJapan – Twitter, Mixi.jp (22 M users at 31/10)Germany - Facebook, StudiVZ, MySpaceThese social networks exclude popular dating sites e.g. Flirtomatic (UK) and loveonline (NZ)
Wikipedia entries well placed on GoogleGenerate articles relating to your organisation,executives and newsMonitor articles on wikipedia for reputation managementReference with related entries
Allows employees, consumers, passionate to collate and collaborateWeb pages anyone you allow can editShare best practice and knowledgeEmpower staff and value their experience
Flickr - PhotosJoin a photo sharing site e.g. Flickr or Picasa
Upload photos and create a slideshow
Use the embed code from the slideshow or follow your blogs rules to embed it on your blog. Use HTML tab in blog form.
Optimize photos for the Web via Photoshop or via a Web-based solution(webresizer.com)
Provide interesting captions to your photos to tell the storyUStream.tvLive streaming video from desktop or smartphone
With a laptop and a Web cam or camcorder connectedyou can easily broadcast live from an event
Easy to embed in your blog or Facebook via application
Show pages allow for audience to chat and comment on an episodeMashupsWeb application combining data from more than one source into a single integrated view or tool Online directory of mashups: http://programmableweb.com/mashups
VOIP-Podcasting-WebinarsVOIPPodcastingWebinarsGo To Meeting (https://www1.gotomeeting.com)  WebEx (www.webex.com)Live Meeting (http://office.microsoft.com/en-au/live-meeting/)Great Web Meetings (www.greatwebmeetings.com)Acrobat Connect Professional/Personal Web Conferencing (www.adobe.com/products/acrobatconnect/)
A Look at the                    NumbersWorldwide visitors approached 10M in Feb 2009, up 700+% vs. Feb 2008 (Comscore)180 M unique visitors per month( Huffington Post, 30/4/2010)105,779,710 registered users (ibid) 60+% stopped using Twitter a month after joining (Neilsen Online, via Reuters)Older than you think!18-24 year olds 12% less likely than average to visit Twitter25-54 year old crowd is driving this trend45-54 year olds 36% more likely to visit Twitter, making them the highest indexing age groupNext is 25-34 year olds: 30% more likelyTwitter rose to over 800,000 users in June 2009, up from 13,000 in 2008**Twitter gets a total of 3 billion requests a day via its APITwitter's search engine receives around 600 million search queries per day.2007 ~ 5,000 tweets per day2008, ~ 300,000 tweets per day2009 ~2.5 million tweets every dayEnd 2009 Tweet growth 1,400% reaching 35 million tweets per dayFeb 2010 Twitter sees 50 million tweets created per day or 600 TPSSource :Measuring Tweets, twitter blog, @kevinweil, viewed July 5 2010 <http://blog.twitter.com/2010/02/measuring-tweets.html>.Source: Reuters reporter Alexei Oreskovic.** comScore study, June 2009 Reported in Marketing Charts, August 17th 2009
TWITTERAmbient intelligenceA giant “coffee shop”Limited to 140 charactersUse Twitter to :post blog updatesconnect with existing membersrecruit new members
TWITTER BASICSHandle - @soodyFollow – who you’re listening toReplies – have a conversation! @Retweet – RETWEET or RTAvatar – Your picture.  Decide Logo or FaceHashtag - #TwOrCo – Twitterers in OCYou can create your own hashtag #PUTM
DM (Direct Message)Direct messages (DMs) are Twitter’s private messaging channel like Instant Messaging. Tweets appear on your home page under the Direct Messages tabEmail notifications turned on, you’ll also get an email message when somebody DMs . DMsdon’t appear in either person’s public timeline or in search results. No one but you can see your DMs.You can send DM only to people who are following you. Conversely, you can receive them only from people you’re following.You can send DMs from the Direct Messages tab by using the pull-down menu to choose a recipient and then typing in your note. To send a DM from your home page, start your message with “d username,” like this:dStephenieHow about next Monday?
Finding People to FollowGo to www.search.twitter.comIn the advanced search field enter:  near:2066 within:25kmReplace with your zip code and extend radius if desiredThe search results include all Tweeters based within your areaClick on a user name and their Twitter page will openClick “Follow”Repeat steps as  many times over to check users of interestIf you find a local Twitter with lots of followers go to their page and click on the pictures on their page of their followerswww.tweetva.com to check a Twitter business listingwww.wefollow.comand “Enter a Tag” to follow the resultsVisit pages of people who follow you and check out their followers to see if you want to follow them
Now this is word of mouth!
This is Negative WOM!         Should We Care?
Feedback & Complaints ManagementCustomerServiceDirect sales via links & Promotions
 Twitter Tools & Applications CommuterFeed.comusers tweet traffic infoTweetDeckTweetStats
Botanicalls - Tweets when Plants Thirsty
Foursquare41% of traffic came from Facebook and Twitter (users share) Foursquare announced 275,00 check-ins in one March day (2010)UTS Library Kuring-gai (Lindfield, NSW, Australia)“A free USB car charger for whoever is the Mayor of UTS Library Kuring-gai on the 6th of December! To claim your prize come to the research help desk!” Checkout offers http://foursquare.com/businesses/Venue ownerchecks real time statsRecentvisitors, frequent, time of check in gender,  broadcast to Fb and Twitter												* Stats from Hitwise
LinkedInOver 75 million users 1M+ professionals in Australia as of November 2010Widely used in Financial Services (Sydney, Brisbane & Melbourne)Australian member usage ~ 8 minutes per month
Find and recruit staffCreate employee groups and pool ideasCreate a company profileNetwork with related professionalsBe a ResourceAnswer Questions as an expert in your field.	Provide referrals.	Make meaningful connections.Use an Authentic Style in your Profile
Guy Kawasaki’s 11 Ways to Use LinkedIn:1.		Increase your visibility2.		Improve your connectabilityImprove your Google PageRank4.	Enhance your search engine results5.		Perform blind, “reverse,” and company reference checks6.	Increase the relevancy of your job search 7.	Make your interview go smoother8.		Gauge the health of a company9.		Gauge the health of an industry10.		Track startups. 11.		Ask for advice. (LinkedIn Answers)Source: http://blog.guykawasaki.com/2007/01/ten_ways_to_use.html
Social media mktg practicefor planet ark
TV 3.0LivestationAll your channels in one placeSurf and email while you watchInstant, live chat with others watching LivestationDesktop alerts bring you breaking news and Livestation updates Share with friends.Boxee makes it easy for friends to share their favorite movies, TV Shows, and songs with each other, on Boxee or on social networks like Facebook and Twitter.
Best Practices - SharingAdd “Share This” widgets to your websiteCreate your own widgets that or visitors can 	share on their own sites and pagesShare the content of othersShare your own content across platforms
Best Practices: RSSMake sure your content has an RSS feedShare your RSS feed with site visitors, social network friendsUse RSS feeds to help streamline your social media workflowBloglines Web-based aggregator	www.bloglines.com
Best Practices:  BloggingPick an interesting voiceMaximize outbound linksSet outbound links to be opened in a new windowInvite and encourage conversation
Best Practices: YouTubeGet a nonprofit channelTag your videos with keywordsEmbed videos in your blog and websiteEngage commenters
Best Practices:  FacebookProfiles are for PeopleGet a Page, Get Some FansUse Groups* for largescale controlled membershipUse Events to Generate AttendanceCauses:  Donations				        Note: “Groups” # “groups”
Best Practices: Twitter70 – 20 – 10 Engagement Model (Angela Maiers)70% - Sharing others voices, opinions, and tools20% - Responding, connecting, collaboration, and co-creating with like-minded Twitter colleagues10% - Promoting and/or chit-chatting
“New Rules of New News Releases” Don’t send news releases only when “big news” is happeningFind good reasons to send news releases  all the timeDon’t just target a handful of journalistsCreate news releases appealing directly to your buyers. Write releases rich with your  keywords Include compelling offers consumers actionAdd social media tags with keywords so release can be foundDrive people into the sales process with a news release.David Meerman Scott’s The New Rules of Marketing and PR, 2007
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube ✔Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
Check out http://www.youtube.com/t/creators_corner e.g. 3D, cloud editor
Interview people, have a talk show, do a video blog with commentary, make short films, be creative
Embed the video on your blog. Embed code is readily available to the right of your videos on YouTube
Username becomes a channel
Tag videos with appropriate key terms to help others find your content
Explore and post other sites, like Vimeo, ViddlerYouTube Insight – Video Analytics
User generated video reviews show strong presence of strategic advertising elements
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketing✔Social media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
Comparing User Engagement Across Different Ad Types			(Psychster and allrecipes.com, 2010)Sponsored Content ads, in which individuals viewed a holiday page that was “brought to you by” a leading brand, were the most engaging but produced the least purchase intent of the 7 ad types tested.Corporate Profiles on social-networking sites produced greater purchase intent and more recommendations when users could become a fan and add the logo to their own profiles than when they could not.Give and Get Widgets in which individuals could create and customize something (a car or a dinner menu) and then either send it to a friend (“give” widget) or keep it for themselves (“get” widget) were more engaging than traditional banner advertisements but no more likely to produce an intent to purchase.Above conclusions held across brands (a leading soup brand and a leading car brand) and publishers (on Allrecipes.com and on Facebook.com), but like traditional ads, widgets had increased success if the brand was relevant to the website (i.e a soup brand on a cooking website).
Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analytics✔Conducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
Levels of  Social Media Analyticshttp://manobyte.com/blog/index.php/2008/11/what-is-social-media-analytics orginally adapted from Davenport T (2007), Competing on Analytics
A New Way of Marketing ? Social Network Marketing 1:1 Marketing ‘All Customersin a network  interrelated’Segment Marketing‘All Customers are different’‘All Customers in a segment the same’ShotgunMarketing‘All Customers  the same’
Measuring TipsUse URL shorteners like http://bit.lyThese services track the number of clicks.If you post a link on multiple social media sites, associate a unique short URL with each site.  This can help you to determine variances in your community members across sites.Get addicted to Google AnalyticsTracks top referral sites – including social mediaNumber of unique visitsAverage amount of time per visitBounce RateCan help you develop metric benchmarks for envisioning success
Social Network RepresentationPrimary focus is actors & relationships # actors & attributesNodes (Actors) connected by Links (Ties/relationship or edge)Links represent flows or transfermaterial goods or  information Adjacency list1: 22: 1, 33: 21Graph orsociogram23Adjacency matrix1   2   30   1   01   0   10   1   0123RelationshipActors1 = presence of link0 = no direct link
Facebook Object Types for Social Graph latitude longitude street-addresslocality regionpostal-codecountry-nameContact Info :emailphone_numberfax_numberlocation
Key Network MeasuresDegree CentralityBetweenness CentralityCloseness CentralityEigenvector CentralityDiana’sCliquekrackkite.##h  (modified labels)Connector(hub)VendorContractor ?BrokerBoundary spanners
NodeXL - Excel 2007 template for viewing and analyzing network graphswww.codeplex.com/NodeXL

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Social media mktg practicefor planet ark

  • 1. Social Media Marketing PracticeGreatMystery14Suresh S.soodysoodywww.facebook.com/sureshsoodssoodHero5!twitter.com/soodywww.bravenewtalent.com/talent/suresh_soodwww.linkedin.com/in/sureshsoodGeektoidMangalascuzzy55suresh.sood@uts.edu.auhttp://www.slideshare.net/ssood/social-media-mktg-practicefor-planet-ark
  • 3. The Anthropomorphy of Destination Brands : Building the Emotional Link with Consumers through Film and Social Media, November 2010http://www.sustainabletourismonline.com/52/sales-and-distribution/global-tourism-and-travel-distribution-changes-impacts-and-opportunity-for-australian-tourism
  • 5. Archetype Detection in First Person Consumer Stories
  • 6. “…Blogs are like conversations with friends. You share what you feel and what excites you about certain things. It's almost as good as being there. The fact that others can Google your topic and read is like tuning into a television station.We all want to know what's out there. Who's doing what, shopping where and what products help others. Blogs are just another way to share all the great things, not so great things and just a part of who we are. An outlet if you will. The blogisphere community is all connect and we make contacts in many ways. Through posts, through twitter conversations, through smaller nit community's, live web casts, and through conferences that we met in person. We make many friends and help each other with lot of topics. Many of us are Mom bloggers who stay at home and have no way of making new friends or communicating with others until we found blogging. Blogging creates friendships and that's what makes us real and connected”.40 year old Mom blogger “nightowlmama” (#260)
  • 7. Relationships # TechnologiesSocial architectureconversationsrelationshipsWhat happens when you tell stories? Two magical things: You build trust with other people in your network, and from there you build empathy…is when you share the emotions that other people have and express. It’s a powerful, deeply primal experience.ShareThis! Deanna Zandt, Berrett-Koehler Publishers, 2010
  • 8. Social Gesture @BlockBookmarkCheck-in (Foursquare)Comments#tags(Un)FollowLike (Facebook)SharePokesRetweetReblogStatus update(Un)Subscribe
  • 9. Agenda – SMMP (Planet Ark)Marketing transition ✔Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 10. Facebook is My Newspaper(Susie Wilkening, http://reachadvisors.typepad.com/)
  • 11. Australia Leads Average Time Spent per Person on Facebook
  • 12. Australian Facebook DemographicsSource:checkfacebook.com – 22/11/10Country Audience 9,530,800(1.74% of global)
  • 13. Social Media Marketing Practice is not Conventional Marketing“a many-to-many mediated communications model in which consumers can interact with the medium, firms can provide content to the medium and, in the most radical departure from traditional marketing environments, consumers can provide commercially oriented content to the medium.”Hoffman & Novak, 1997
  • 14. Pyramid of Economics of Social ContentOriginal Content = XOriginal Content + Ratings/Reviews = 2X Original Content + Ratings/Reviews + User generated content = 4X Source: Happe R. (2009) Social Media in the Enterprise, GigaomPROHGTVRate My Spaceover 22MM page views per month, adding new ad revenue
  • 15. 3 additional campaigns and launched new tv series based on the online contentHow to Participate in ConversationsConversational calendarKeywords/Vocabulary online & offline What topics do your customers care about ?What topics are trending in your industry Monitor existing social media via dashboard e.g. Fb or TwitterUse complaints or opportunity to discuss solutions Become an expert providing service through social exchange
  • 16. Age profile of persons using the internet via mobile phone
  • 17. Average Time Spent per Day with Major Media (US Adults) 2008-10Source: eMarketer, Dec 2010
  • 18. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A✔
  • 22. Social ApproachBest Practices: Twitter70 – 20 – 10 Engagement Model (Angela Maiers)70% - Sharing others voices, opinions, and tools20% - Responding, connecting, collaboration, and co-creating with like-minded Twitter colleagues10% - Promoting and/or chit-chatting
  • 23. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? ✔Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 24. TRENDMotivation to BlogThe Journal of Advertising Research (Huang et al., Dec 2007) identified five major motivations for a blogger to blog:self-expressionlife documenting commentingforum participatinginformation searchingThe idea of being able to escape the real worldWeb-based technologies help to unlock existing human needs
  • 25. Tag Cloud of Paige’s Story About Travel to ParisCreated from Daniel Steinbock’sTagCrowd under Creative Commons ©25
  • 26. Elaboration of Trip to Paris Blog Story (Means-End & Heider)Woodside,Sood & Miller 2008 When Consumers and Brands Talk Psychology & Marketing18."We went on Fat Tire's day trip to Monet's gardens and house in Giverny, about an hour outside Paris."17. "I wanted Paige to get a feel for shopping experiences that she would not have at home (aka the ubiquitous mall). "19....."I know Paige will treasure the memory of this girl's trip for many years to come."+16. "On our trip to Giverny, we met a young woman from Brisbane, Australia who was traveling on her own and we invited her to join us. Three of us enjoyed delicious and innovative soufflés, while Paige had the rack of lamb. We shared two dessert soufflés, one chocolate and the other cherry/almond. Yum"+3. Paris11.SitesThe Marais
  • 28. L'Arc de Triomphe - 248 steps up and 248 steps down...
  • 33. Les Invalides, Napoleon's Tomb and the Napoleon Museum
  • 38. Train to Vernon, bike to Giverny with Fat Tire Bike Tours
  • 40. Eiffel Tower+1.Gayle+15." Michael Osman is an American artists living in Paris.""He supplements his income by being a tour guide." I" found out about him on Fodors""So I engaged Michael for two days."+2. Paige14. "They had decide to come to Paris to find the Harley Davidson store so they could buy Harley Paris t-shirts."+4.”The occasion was my cousin Paige’s 16th”5. “I am a Canadian and get by in French.”13."The father stretched out his cupped hands which held all of the pieces they were able to recover, including the memory stick and he very solemnly said, "El muerto...".9. "I bought a Paris Pratique pocket-sized book at a Metro station. This handy guide has detailed maps of each arrondisement, as well as the metro lines, the bus lines, the RER and the SCNF (trains). I'll never be without this again."6. "All I can say is WOW! We rented a 2 bedroom, 1 ½ bath apartment (two showers), "Merlot" from ParisPerfect http://www.parisperfect.com/ and boy was it ever perfect! "12. Unforgettable Memories"This trip had so many memories, but here are a few choice highlights........On our very first night, knowing that the Eiffel Tower light show started at 10:00 p.m.... she [Paige] dropped her camera…down 6 flights…we were stunned…SpanishFamily below standing below [with pieces of the camera]”10."Six months before our trip, I gave Paige a couple of good guide books on Paris and suggested she let me know what her interests were since after all, this was to be her trip." 7. “We had a full view of the Eiffel from our charming little terrace. ....We were within walking distance to two metro stops (Pont d'Alma or Ecole Militaire) "8. "We were walkable to many good bistros, cafes and bakeries and only a few blocks from the wonderful market street Rue Cler." 26
  • 41. Linguistic Inquiry and Word Count (LIWC)Text Analysis : The Psychological Power of Words 27Pennebaker, J. W., Francis ME, Booth RJ. (2001). Linguistic Inquiry and Word Count (LIWC): LIWC2001. Mahwah: Lawrence Erlbaum Associates.
  • 42. Iconic Sites & Scenes from Paris BlogEiffel tour night showThe MaraisNotre DameL'Arc de Triomphe - 248 steps up and 248 steps down...Champs ElyseeJacquemart MuseumLouvre LiteMusee D'OrsayLes Invalides, Napoleon's Tomb and the Napoleon MuseumSacre CoeurMonmartreRodin MuseumPompidou MuseumTrain to Vernon, bike to Giverny with Fat Tire Bike Tours www.fattirebiketoursparis.com/28
  • 43. Marketing & Advertising Strategy Implications from Paige’s StoryStory told in natural city setting Assume Paris = brandBrand is supporting actor enabling Gayle to achieve her goals of showing Paris to Paige (conscious) and help her coming of age (unconscious)Builds favorable consumer brand relationship: best friendship (Fournier 1998)Show someone Paris: Share experience,teacher-student,”fairy-godmother” or be the tourist guideUse social relationships to sell citiesInterpersonal relationships (people travel with people) Near conversational interaction with brand: story is called “I love Paris”29
  • 44. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging ✔Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 45. Brand Equity - Conversational Conversation Gap (Rubel 2005)Brand share of the online conversationGap between the total number of conversations about a category and the proportion which mention the brand operating in the categoryEquities of a Brand (Stein 2006)Topics being mentioned in conversations about a brand with equity share corresponding to the frequency at which each topic is mentionedSee pp 115-116 Cook, N 2008. Enterprise 2.0 Hampshire,England: Gower Publishing31
  • 46. Conversation Gap - Vacation and Paris32* Total identified blogs: 99,181,005 @ 18 December, 2008
  • 47. Conversation Gap - Vacation and Paris or Sydney 33* Total identified blogs: 151,048,780 @ 24 November, 2010
  • 48. Paris – Equity Share Analysis of Attributes34* Total identified blogs: 151,048,780@ 24 November, 2010
  • 49. How Social Media Supports the Myth of Paris 35Casablanca“We'll Always Have Paris”Lamps, Eiffel Tower,france, night, street, notredame, bw, church, architecture, toureiffel, city, cathedral,louvre, museum City of love , city of lights, landmarks , museums & galleries, Cafés, coffee, conversations, friendship, artists, lovers, philosophers
  • 51. “…why social objects are the future of marketing.” (MacLeod 2008)Social Networks form around Social Objects**, not the other way around.(** Term attributed to JyriEngstrom) MacLeod Hugh (2008) GapingVoid.com
  • 52. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brand ✔Social tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 53. Listening or Monitoring [Brand] ConversationsStart immediately with Netvibes and vocabulary Social Media DashboardAll social media sources relating to brandRSS technologiesMashups(e.g. YouTube, Flickr, Twitter, Nielsen, Google )Weak SignalsTwitter early warning in advance of bloggingSet up comprehensive Google AlertsSet up a Google reader with relevant blogs and new feedsUse Twitter Search to follow hashtagsand keywords in Twitter streams39
  • 54. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics ✔Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 57. Social Media Marketing ChallengeLow engagement consumer(click on content : limited effort & no content generation )Bookmarking Clicking a link to share info or start a discussion threadVideo or photo viewingRate a serviceTouch someone, teleport or gesture via avatar in Second Life (SL) virtual tourist location Microblogging (Twitter) – 140 characters SMS (excludes Australia) Commenting on a blog entryWrite a reviewCreate a video blog entry/vlogBuild a city in SL, allow avatars to vote on favorite monuments or learn a languageHigh engagement consumer( effort spent on content creation e.g. take a video, create artifact )Level of Engagement  Brand Signal  Brand Equity
  • 58. Social Networking Technology and services creating unique personal profiles, mapping out relationships, and leveraging connections to accomplish a task.Key characteristics of Network :Personal Profile
  • 60. ConnectionsProfiles: The Real Value Of Social Networks by Charlene Li, Forrester, July 2004
  • 61. Popular Social Networking Sites by Country China (420 M) - QQ, Xiaonei (now RenRen), 51, TencentUK - Facebook, Bebo, MySpaceNZ - Facebook, Bebo MySpaceUSA - Facebook, MySpace, TwitterKorea – CyworldJapan – Twitter, Mixi.jp (22 M users at 31/10)Germany - Facebook, StudiVZ, MySpaceThese social networks exclude popular dating sites e.g. Flirtomatic (UK) and loveonline (NZ)
  • 62. Wikipedia entries well placed on GoogleGenerate articles relating to your organisation,executives and newsMonitor articles on wikipedia for reputation managementReference with related entries
  • 63. Allows employees, consumers, passionate to collate and collaborateWeb pages anyone you allow can editShare best practice and knowledgeEmpower staff and value their experience
  • 64. Flickr - PhotosJoin a photo sharing site e.g. Flickr or Picasa
  • 65. Upload photos and create a slideshow
  • 66. Use the embed code from the slideshow or follow your blogs rules to embed it on your blog. Use HTML tab in blog form.
  • 67. Optimize photos for the Web via Photoshop or via a Web-based solution(webresizer.com)
  • 68. Provide interesting captions to your photos to tell the storyUStream.tvLive streaming video from desktop or smartphone
  • 69. With a laptop and a Web cam or camcorder connectedyou can easily broadcast live from an event
  • 70. Easy to embed in your blog or Facebook via application
  • 71. Show pages allow for audience to chat and comment on an episodeMashupsWeb application combining data from more than one source into a single integrated view or tool Online directory of mashups: http://programmableweb.com/mashups
  • 72. VOIP-Podcasting-WebinarsVOIPPodcastingWebinarsGo To Meeting (https://www1.gotomeeting.com) WebEx (www.webex.com)Live Meeting (http://office.microsoft.com/en-au/live-meeting/)Great Web Meetings (www.greatwebmeetings.com)Acrobat Connect Professional/Personal Web Conferencing (www.adobe.com/products/acrobatconnect/)
  • 73. A Look at the NumbersWorldwide visitors approached 10M in Feb 2009, up 700+% vs. Feb 2008 (Comscore)180 M unique visitors per month( Huffington Post, 30/4/2010)105,779,710 registered users (ibid) 60+% stopped using Twitter a month after joining (Neilsen Online, via Reuters)Older than you think!18-24 year olds 12% less likely than average to visit Twitter25-54 year old crowd is driving this trend45-54 year olds 36% more likely to visit Twitter, making them the highest indexing age groupNext is 25-34 year olds: 30% more likelyTwitter rose to over 800,000 users in June 2009, up from 13,000 in 2008**Twitter gets a total of 3 billion requests a day via its APITwitter's search engine receives around 600 million search queries per day.2007 ~ 5,000 tweets per day2008, ~ 300,000 tweets per day2009 ~2.5 million tweets every dayEnd 2009 Tweet growth 1,400% reaching 35 million tweets per dayFeb 2010 Twitter sees 50 million tweets created per day or 600 TPSSource :Measuring Tweets, twitter blog, @kevinweil, viewed July 5 2010 <http://blog.twitter.com/2010/02/measuring-tweets.html>.Source: Reuters reporter Alexei Oreskovic.** comScore study, June 2009 Reported in Marketing Charts, August 17th 2009
  • 74. TWITTERAmbient intelligenceA giant “coffee shop”Limited to 140 charactersUse Twitter to :post blog updatesconnect with existing membersrecruit new members
  • 75. TWITTER BASICSHandle - @soodyFollow – who you’re listening toReplies – have a conversation! @Retweet – RETWEET or RTAvatar – Your picture. Decide Logo or FaceHashtag - #TwOrCo – Twitterers in OCYou can create your own hashtag #PUTM
  • 76. DM (Direct Message)Direct messages (DMs) are Twitter’s private messaging channel like Instant Messaging. Tweets appear on your home page under the Direct Messages tabEmail notifications turned on, you’ll also get an email message when somebody DMs . DMsdon’t appear in either person’s public timeline or in search results. No one but you can see your DMs.You can send DM only to people who are following you. Conversely, you can receive them only from people you’re following.You can send DMs from the Direct Messages tab by using the pull-down menu to choose a recipient and then typing in your note. To send a DM from your home page, start your message with “d username,” like this:dStephenieHow about next Monday?
  • 77. Finding People to FollowGo to www.search.twitter.comIn the advanced search field enter: near:2066 within:25kmReplace with your zip code and extend radius if desiredThe search results include all Tweeters based within your areaClick on a user name and their Twitter page will openClick “Follow”Repeat steps as many times over to check users of interestIf you find a local Twitter with lots of followers go to their page and click on the pictures on their page of their followerswww.tweetva.com to check a Twitter business listingwww.wefollow.comand “Enter a Tag” to follow the resultsVisit pages of people who follow you and check out their followers to see if you want to follow them
  • 78. Now this is word of mouth!
  • 79. This is Negative WOM! Should We Care?
  • 80. Feedback & Complaints ManagementCustomerServiceDirect sales via links & Promotions
  • 81. Twitter Tools & Applications CommuterFeed.comusers tweet traffic infoTweetDeckTweetStats
  • 82. Botanicalls - Tweets when Plants Thirsty
  • 83. Foursquare41% of traffic came from Facebook and Twitter (users share) Foursquare announced 275,00 check-ins in one March day (2010)UTS Library Kuring-gai (Lindfield, NSW, Australia)“A free USB car charger for whoever is the Mayor of UTS Library Kuring-gai on the 6th of December! To claim your prize come to the research help desk!” Checkout offers http://foursquare.com/businesses/Venue ownerchecks real time statsRecentvisitors, frequent, time of check in gender, broadcast to Fb and Twitter * Stats from Hitwise
  • 84. LinkedInOver 75 million users 1M+ professionals in Australia as of November 2010Widely used in Financial Services (Sydney, Brisbane & Melbourne)Australian member usage ~ 8 minutes per month
  • 85. Find and recruit staffCreate employee groups and pool ideasCreate a company profileNetwork with related professionalsBe a ResourceAnswer Questions as an expert in your field. Provide referrals. Make meaningful connections.Use an Authentic Style in your Profile
  • 86. Guy Kawasaki’s 11 Ways to Use LinkedIn:1. Increase your visibility2. Improve your connectabilityImprove your Google PageRank4. Enhance your search engine results5. Perform blind, “reverse,” and company reference checks6. Increase the relevancy of your job search 7. Make your interview go smoother8. Gauge the health of a company9. Gauge the health of an industry10. Track startups. 11. Ask for advice. (LinkedIn Answers)Source: http://blog.guykawasaki.com/2007/01/ten_ways_to_use.html
  • 88. TV 3.0LivestationAll your channels in one placeSurf and email while you watchInstant, live chat with others watching LivestationDesktop alerts bring you breaking news and Livestation updates Share with friends.Boxee makes it easy for friends to share their favorite movies, TV Shows, and songs with each other, on Boxee or on social networks like Facebook and Twitter.
  • 89. Best Practices - SharingAdd “Share This” widgets to your websiteCreate your own widgets that or visitors can share on their own sites and pagesShare the content of othersShare your own content across platforms
  • 90. Best Practices: RSSMake sure your content has an RSS feedShare your RSS feed with site visitors, social network friendsUse RSS feeds to help streamline your social media workflowBloglines Web-based aggregator www.bloglines.com
  • 91. Best Practices: BloggingPick an interesting voiceMaximize outbound linksSet outbound links to be opened in a new windowInvite and encourage conversation
  • 92. Best Practices: YouTubeGet a nonprofit channelTag your videos with keywordsEmbed videos in your blog and websiteEngage commenters
  • 93. Best Practices: FacebookProfiles are for PeopleGet a Page, Get Some FansUse Groups* for largescale controlled membershipUse Events to Generate AttendanceCauses: Donations Note: “Groups” # “groups”
  • 94. Best Practices: Twitter70 – 20 – 10 Engagement Model (Angela Maiers)70% - Sharing others voices, opinions, and tools20% - Responding, connecting, collaboration, and co-creating with like-minded Twitter colleagues10% - Promoting and/or chit-chatting
  • 95. “New Rules of New News Releases” Don’t send news releases only when “big news” is happeningFind good reasons to send news releases all the timeDon’t just target a handful of journalistsCreate news releases appealing directly to your buyers. Write releases rich with your keywords Include compelling offers consumers actionAdd social media tags with keywords so release can be foundDrive people into the sales process with a news release.David Meerman Scott’s The New Rules of Marketing and PR, 2007
  • 96. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube ✔Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 98. Interview people, have a talk show, do a video blog with commentary, make short films, be creative
  • 99. Embed the video on your blog. Embed code is readily available to the right of your videos on YouTube
  • 101. Tag videos with appropriate key terms to help others find your content
  • 102. Explore and post other sites, like Vimeo, ViddlerYouTube Insight – Video Analytics
  • 103. User generated video reviews show strong presence of strategic advertising elements
  • 104. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketing✔Social media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 105. Comparing User Engagement Across Different Ad Types (Psychster and allrecipes.com, 2010)Sponsored Content ads, in which individuals viewed a holiday page that was “brought to you by” a leading brand, were the most engaging but produced the least purchase intent of the 7 ad types tested.Corporate Profiles on social-networking sites produced greater purchase intent and more recommendations when users could become a fan and add the logo to their own profiles than when they could not.Give and Get Widgets in which individuals could create and customize something (a car or a dinner menu) and then either send it to a friend (“give” widget) or keep it for themselves (“get” widget) were more engaging than traditional banner advertisements but no more likely to produce an intent to purchase.Above conclusions held across brands (a leading soup brand and a leading car brand) and publishers (on Allrecipes.com and on Facebook.com), but like traditional ads, widgets had increased success if the brand was relevant to the website (i.e a soup brand on a cooking website).
  • 106. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analytics✔Conducting social media campaigns & brand presence Which platforms to develop your community ?Q & A
  • 107. Levels of Social Media Analyticshttp://manobyte.com/blog/index.php/2008/11/what-is-social-media-analytics orginally adapted from Davenport T (2007), Competing on Analytics
  • 108. A New Way of Marketing ? Social Network Marketing 1:1 Marketing ‘All Customersin a network interrelated’Segment Marketing‘All Customers are different’‘All Customers in a segment the same’ShotgunMarketing‘All Customers the same’
  • 109. Measuring TipsUse URL shorteners like http://bit.lyThese services track the number of clicks.If you post a link on multiple social media sites, associate a unique short URL with each site. This can help you to determine variances in your community members across sites.Get addicted to Google AnalyticsTracks top referral sites – including social mediaNumber of unique visitsAverage amount of time per visitBounce RateCan help you develop metric benchmarks for envisioning success
  • 110. Social Network RepresentationPrimary focus is actors & relationships # actors & attributesNodes (Actors) connected by Links (Ties/relationship or edge)Links represent flows or transfermaterial goods or information Adjacency list1: 22: 1, 33: 21Graph orsociogram23Adjacency matrix1 2 30 1 01 0 10 1 0123RelationshipActors1 = presence of link0 = no direct link
  • 111. Facebook Object Types for Social Graph latitude longitude street-addresslocality regionpostal-codecountry-nameContact Info :emailphone_numberfax_numberlocation
  • 112. Key Network MeasuresDegree CentralityBetweenness CentralityCloseness CentralityEigenvector CentralityDiana’sCliquekrackkite.##h (modified labels)Connector(hub)VendorContractor ?BrokerBoundary spanners
  • 113. NodeXL - Excel 2007 template for viewing and analyzing network graphswww.codeplex.com/NodeXL
  • 114. Canada
  • 117. LVMH – Louis Vuitton
  • 118. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence ✔Which platforms to develop your community ?Q & A
  • 119. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ? ✔Q & A
  • 120. Social CRM Social Networking Platforms And Online Group ServicesMember profilesBlog: Collaborative blogForum discussionShared calendarPhoto galleriesVideoGartner Magic Quadrant for Social CRM(June 2010)nouhailler.wordpress.com/2010/10/15/social-networking-platforms-and-online-group-services/
  • 122. Free Open Source Social Network EnginesElgg Open Source – www.elgg.org open source is often difficult to set up (pretty normal for free)
  • 123. Elgg is an open source social networking platform
  • 124. Plugin-in based widgets and additions
  • 125. No coding required if you don’t want to
  • 126. Coding possible if you want to
  • 127. some LAMP knowledge required
  • 128. Profiles, Activity streams, (micro) Blogging, Groups & Discussions, Pages, Photo & Video Gallery…
  • 129. Groups
  • 131. Real-time updates :on site, groups and channel activity.
  • 132. Rich, informative profiles for employees, managers and partners
  • 133. Existing Implementations Government * The Executive Lounge * Hedgehogs.net * Hill and Knowlton * Institute of Executive Coaching * Interactive Games & Entertainment Association * Live Out There * UnltdWorld * Wiley Publishing * Oxfam * Royal College of British Architects * Australian Government * British Government * Federal Canadian Government * MITRE * New Zealand Ministry of Education * State of Ohio, USA * The World Bank * UNESCO * United Nations Development Programme * Canadian Employment and Immigration Union * Tides CanadaBusinesses
  • 134. Launching a Social Network ServiceWhat is your social object ? Define your verbs Mobile Photos, Videos, Latest Activity, Members, and EventsKeywords for discoverabilityWelcome centreFAQsModeration e.g. suspend members, own user moderationKick start with champions/evangelists/passionatesLatest activityGiveaways e.g. book from authors/guest visiting libraryMonitor registrationsMembers/volunteers as moderatorsLink to main web sitePromote content via email, Twitter & FacebookShare content on Facebook
  • 135. platform facilitates carpooling and carsharingput passengers in touch with drivers – who are free to put a price on the rides they offer100,000 passengers find rides through Comuto per monthtraffic has doubled since volcanic eruption in Iceland
  • 136. Social Strategy: How do we do it?Strategy, Management, Resources
  • 138. Levels of User EngagementCuratorsModerate a forum Edit a wiki
  • 139. “Elegant Organisation”You don’t start communities. They already exist. They’re already doing what they want to do. The question you should ask is how you can help them do that better. Bring them “elegant organisation”.Jeff Jarvis (2009) quoting Mark Zuckerberg (Creator of Facebook) in“What Would Google Do?” Harper Business
  • 140. Community Manager Serve customers through listening and responding to needs vs marketing or advertising.  Focus on launching and growing the community through:  Invite creators and influencers to become charter members of the community Create evangelists through providing exclusive access to new information, attendance at pre-launch party and have them provide feedback for future initiativesStart community with conversations and have community manager encourage sharing stories of problems, overcoming issues and successes Ensure community can be readily found with links from web sites, blogs and other popular social media. Accelerate community adoption through existing marketing efforts including emails newsletters and create a sense of urgency.
  • 141. CuratorHearts, Keys and Puppetry – Twitter Fairy TaleNeil Gaiman fantasy Writer124 Contributors over 8 days10,000 tweets  874 via editorial curationMarie Lenatupot and Tim Stock, What's next for segmentation? Admap Magazine, Feb 2010
  • 143. Caution!“Children never put off till tomorrow what will keep them from going to bed tonight” ADVERTISING AGE
  • 144. Agenda – SMMP (Planet Ark)Marketing transition Social media marketing approach & marketing brand “you” What’s your story in your own voice? Blogging Listening or monitoring your brandSocial tools & tactics Effectiveness of YouTube Facebook for business and fan marketingSocial media analyticsConducting social media campaigns & brand presence Which platforms to develop your community ?Q & A✔

Editor's Notes

  • #11: Also, think Mobile we will discuss UK stats shortly from December released over weekend. Social Media moving rapidly to be the gateway to web content Facebook has replaced her newspaper as the go-to place for relevant news in Susie’s life. It&apos;s not hard to imagine a near future where Facebook (and sites like it) also replace a lot of the ways we use atomized search.For people who are deeply immersed in social media, social networks are already a much heavier influence on personal choices--where to visit, what concert to attend--than traditional advertising. Which means that your organization&apos;s website--a brochure out in the wilderness of the Web--is only going to remain relevant and useful as a marketing piece if it is being referenced in the social context of your users&apos; lives. the next generation of Web users may find what they want by using their social network rather than a search algorithm. Social Media changes way we deal with web and in a sec we see mobile.
  • #38: Social Objects:Books --- AmazonVideo ---- YouTubePhotos --- Flickr
  • #43: Youtube = self expression, Fb = social life &amp; linkedin =business relationshipCategorisation:Generate content ,share or CollaborateShare = information, contentEngage = listen, discuss, encourageRelationshipsWhat should we share ? How ? Also for engagement &amp; relationships
  • #47: http://wikifashion.com/wiki/Main_Page (see popular brands and new pages) – Brisbane based. &amp; wikiscannerHow Can You Use Wikipedia?•Create unbiased articles about your company, executives and important news stories&gt; Web site traffic increase•Cross-reference your articles with related articles &gt; New user discovery•Reputation managementSubscribe to updates to monitor changes Manage photos, links, content, etc.
  • #48: http://wikifashion.com/wiki/Main_Page (see popular brands and new pages) – Brisbane based. &amp; wikiscannerHow Can You Use Wikipedia?•Create unbiased articles about your company, executives and important news stories&gt; Web site traffic increase•Cross-reference your articles with related articles &gt; New user discovery•Reputation managementSubscribe to updates to monitor changes Manage photos, links, content, etc.
  • #54: http://beta.twittervision.com/http://twitoaster.com/country-au/ for Aussie twitters Build real relationships by replying, retweeting, and joining discussionswww.twitterfall.comTweetstatsPredictor for blogs
  • #55: http://analyzewords.com/RT, or retweetTo help share cool ideas via Twitter and to give a shout-out to people you respect, you can repost their messages and give them credit. People call that retweeting (or RT), and it usually looks something like this: “RT @Username: Original message, often with a link.” Retweeting is common, and it’s a form of conversation on Twitter. It’s also a powerful way to spread messages and ideas across Twitter quickly. So when you do it, you’re engaging in a way people recognize and usually like—making it a good way to connect.Hashtag (#)Twitter messages don’t have a field where you can categorize them. So people have created the hashtag—which is just the # symbol followed by a term describing or naming the topic—that you add to a post as a way of saying, “This message is about the same thing as other messages from other people who include the same hashtag.” Then, when somebody searches for that hashtag, they’ll get all of the related messages.For instance, let’s say you post, “Voted sixty times in tonight’s showdown. #AmericanIdol.” Your message would then be part of Twitter search results for “#AmericanIdol,” and if enough people use the same hashtag at once, the term will appear in Twitter’s Trending Topics.Companies often use hashtags as part of a product launch (like #FordFiesta), and conferences and events frequently have hashtags associated with them (like #VRPS).Shortened URLsWith just 140 characters at your disposal, Twitter doesn’t give you much room to include URL links—some of which are longer than 140 characters themselves. If you post a link on Twitter via the website, sometimes we automatically shorten the URL for you. There are also a number of services—URL shorteners—that take regular links and shrink them down to a manageable length for tweets, and some even let you track clicks.
  • #61: I use tweetdeck, a free tool that enhances your productivity with Twitter. What I like about Tweetdeck is that it allows you to have multiple columns with separate groups and/or searches. I keep a column dedicated to anyone who mentions the word “Brand” in their tweet. That way I can see what people are talking about in general. I also connect with other club members, by creating a Tweetdeck group (which shows up in a column) where I manually add my club members.
  • #88: Diana – max links (degree centrality) most connected – connector or hub – number of nodes connected – high influence of spreading info or virusHeather – best location powerful figure as broker to determine what flows and doesn’t –single point of failure – high betweeness = high influence – position of node as gatekeeper to exploit structural holes (gaps in network)Fernado &amp; Garth – shortest paths = closeness – the bigger the number the less centralEigenvector = importance of node in network ~ page rank google is similar measure
  • #107: For participation on Amazon see: http://www.amazon.com/review/top-reviewers-classic