Social Networks IAB Workshop June 2008
About Me David Hachez www.theafter.be/
Today Social Networks Xbox Case Attentio
Definition Social networking websites are sites that allow internet users to have the ability to add user-generated content such as: comments, reviews, feedback, ratings, pictures, video or their own dedicated pages. Social networking is word of mouth Scott Otte - Wrangler
The social media brief "My client wants to create a Facebook group. Develop a blog. Reach out to  possible audience on YouTube. Can you send us a price estimate?  For tomorrow? Thanks!" Rolling Talks
The Break Up – part 1
 
TIME & SPACE 24/7 - WW
 
NETWORKS One to all & P2P
 
ENCODING ∞
 
CONTRIBUTE Review, Rate & Publish
 
SEARCH Find & Retrieve
 
 
Another Definition Think about how you use the Web right now compared to six years ago.  Now think about how our children are using it. Social Media is the innovation of our time .  Whether or not the internet becomes a mass media is irrelevant.  Our behavior and the behavior of future generations has been irreversibly altered.  David Armano
Youcracy
David Armano
Isolation Scott Otte
Communication Scott Otte
Collaboration Scott Otte
S urf is over, Life took over Communication Information Entertainment Surfing Transactions Creation 38% 22% 17% 8% 7% 5% Caroline Vogt – Microsoft Research
What’s in it for the marketer?
 
 
 
 
Why does it matter? Credibility of People’s opinion 2 % 98 % Emarketer.com
Social is the new currency
Top 20 Websites on 25-44 Belgian Comscore
Meeting people Google Trends
Finding a Job Google Trends
 
Entertainment Google Trends
 
 
Getting informed Google Trends
 
How can I fit in that picture? As a marketer
Evolution
“ In the struggle for survival, the fittest win out at the  expense of their rivals because they  succeed  in adapting themselves best to their environment . ” Charles Darwin
David Armano
David Armano Context
David Armano Behavior
Youcracy
Share of conversations is the new (battle) challenge
Cases
 
Offense: Dove Value Source: Forrester Product Experience
Offense: Dove Value Costs Source: Forrester Product Experience Shared Experience Social Marketing Product, Place, Price, R&D, Production Promotion, Branding, Loyalty
Offense: Dove Social Marketing Value Costs Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Loss Profit Source: Forrester Product Experience Shared Experience
Offense: Dove Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Source: Forrester Product Experience Shared Experience
Offense: Dove Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Peers Source: Forrester Product Experience Shared Experience
Offense: Dove Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Peers WOM Source: Forrester Product Experience Shared Experience
Offense: Dove Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Peers WOM Co-creation Source: Forrester Product Experience Shared Experience
 
 
Financial services firms 47% 25% 28% Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Source: Forrester Product Experience Shared Experience
Defense 47% 25% Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Flog Source: Forrester Product Experience Shared Experience
Defense 47% Service error Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Source: Forrester Flog Product Experience Shared Experience
Defense Consumer review Social Marketing Value Costs Loss Profit Product, Place, Price, R&D, Production Promotion, Branding, Loyalty Service error Flog Source: Forrester Product Experience Shared Experience
Defense Offense Source: Forrester P O S T People   Objectives  Strategy  Technology  Isolated   Low cost  Product  Monitor, Respond Networking   High value  Story  Network, Enabling
Xbox Case
 
 
Social Networks experiences
My Network(s) www.facebook.com
Banking together www.zopa.com
Uber Social www.ubervu.com
Working together www.acrobat.com
Working together www.zoho.com
Knowledge sharing www.slideshare.net
Collective knowledge www.wikipedia.org
Collective search www.mahalo.com
Collective life www.dipity.com
Instant audience www.twitter.com
Broadcast now www.ustream.tv
SOCIAL IN THE GENES
The Break Up part 2
 
Future
Web 3.0
"We've been voted the best marketer of the 20th century, but that's because we were the biggest shouters. In the 21st century, we want to be the best listeners." Greg Icenhower P&G 2001
 
Sources / Inspiration David Armano – Logic+Emotion Mark Taylor – Wunderman Caroline Vogt – Microsoft Scott Otte – Wrangler Japp Favier – Forrester Youcracy – GoViral Joseph Jaffe The web…

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