Socrata Service Connect
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The document outlines the importance of open data and transparency in the public sector, highlighting the benefits such as improved citizen engagement, trust, and economic activity. It introduces Socrata Service Connect, which provides a user-friendly platform for visualizing citizen services and offers features like location-aware technology and customizable dashboards. Socrata aims to democratize access to public data and drive innovation through its software solutions and open data ecosystem.
Socrata Service Connect
- 1. Citizen Services Meets Open Data Socrata Service Connect Thom Robbins Socrata
- 2. What is Transparency? Let’s Get Started The concept of open data and public sector data transparency is hardly new. Providing constituents with access to the important information that impacts their lives and communities is not just good policy, it’s common sense.
- 3. Getting Started Socrata Service Connect Service Connect enables anyone to visualize their Citizen Services (311 and other data) in an easily understood format. 1. Encourage community based self-service and discovery. 2. Deliver powerful and compelling visualizations that educate citizens on the services being consumed in their neighborhood. 3. Empower administrators to gain unique insights into the areas of the application that is important to site visitors 4. Enable a rich out of the box customization model to create a uniquely immersive community experience.
- 5. Improves Transparency Builds Public Trust Strengthens Citizen Engagement Reduces Operating Costs Supports Data-Driven Decisions Promotes Economic Activity Why Open Data?
- 6. Our Approach to Customer Value Financial Transparency Products Designed to Support Program Maturity LEVEL 3 Basic Interactive Experience LEVEL OF DATA MATURITY LEVEL 4 Data as a Platform Consumer-style web & mobile interfaces Accessible storytelling tools for Publishers Open Performance and fact-based decision making Robust, high-performance data APIs and developer resources Automated, real-time data publishing Turnkey, UX optimized apps for high-value data LEVEL 5 The Open Data Network Automatic syndication to the Consumer Web Built-in Apps Ecosystem Data for analytics and predictive modeling Intra-government data federation Open connectors to enterprise systems Domain-specific peer benchmarking Location awareness and mobile by default Crowdsourcing data and insight Sensor-based streaming data and apps Data science-enabled semantic discovery across the network LEVEL 1 Pre Open Data Silos Scattered spreadsheets and PDFs online Legacy custom web apps LEVEL 2 The Catalog Phase Basic catalog of downloadable files (CSV, XLS, SHP, ZIP, PDF) Metadata/Catalog APIs IT resource-intensive development project Manual data publishing Limited interactivity with basic data tables, and visualizations Social sharing
- 8. Data Driven Experiences An intuitive card-based dashboard shows citizen services using categories, and areas and includes time-series, doughnut, comparison and summary views.
- 9. Rich, out of Box Experience Drill down, sort, submit (integration required) and update citizen service tickets by: Open and close dates Location Type
- 10. Showing What Matters Most Let citizens, journalists, and other stakeholders find the exact data they need with intuitive, easy-to-understand drill downs and location based technology.
- 11. Mobile Ready Citizens can access neighborhood–level detail and find the data that matters to them the most.
- 12. Administrative Interface Administrative interface that allows for preview and site analytics.
- 13. Demo
- 14. Socrata Service Connect Key Benefits Visualize data about citizen services categories and areas using an intuitive card-based dashboard Showcase citizen service priorities with smart visualizations Location aware technology allows citizens to discover citizen services tickets near them, by type all with a filterable map Anyone can access data without additional licenses Gain unique insight into the areas that are important for your site visitors Access the app from either desktop or mobile browsers
- 15. Why Socrata
- 16. Socrata Overview Seattle-based software-as-a-service provider with a global presence Founded in 2007 World-leader in open data and government performance management Focused exclusively on democratizing access to public data to: Improve citizen engagement Increase transparency Drive innovation Make data-driven decisions
- 17. Solutions Open Data Ecosystem Socrata Open Connectors™ Open Data™ Apps Marketplace™ Open Performance™ Data Discovery & Exploration Chart & Map Visualizations Publishing Workflow Data Federation & Sharing Financial Transparency Suite Service Connect Civic Apps Ecosystem Performance Dashboards Guided Goal Composer Drag-and-Drop Report Builder PerformanceStat Methodology DATA ACCESS LAYER Open Data API Query Engine Search Geocoding Analytics Data Cloud™ API Foundry™ Open Data Developer Network™
- 18. Thank You! Find Us! Socrata.com Follow Us! @Socrata Friend Us! facebook.com/socrata Watch Us! http://www.youtube.com/user/socratavideos