SoftAge, DMS, Document Management, ECM. SCM, Image Processing, Data Processing, Staff Augmentation,

Presentation
SoftAge Information Technology Limited

Company Overview
Select Offerings
Why SoftAge
Technical Offerings
Key Clients
Achievements & Awards
Contents
2

• Currently has 600 offices across India, UAE, Kenya, Zambia, and KSA
• Around 1 million sq. ft. of office space
• 11,250 employees
• Handled over 440 Million forms
• Archived 1.3 billion documents
• Process 400000 documents per day
About SoftAge
Memberships & Certifications
Established in 1994
Pioneers of Document Management services
20 years of experience
Render end to end Document Process Solution
ISO 9001:2008 and ISO/IEC 27001:2005 certified

Key Milestones
5
2004-06
2006-10
2011-12
2013-14..
SoftAge has been on a growth trajectory since its inception and has
gained expertise by working with clients in different sectors and
gained various accolades during this journey
• Registered as limited
company based in Delhi;
Launched DMS services
• Launched its scanning
services by processing
PAN cards for GOI
• Launched data processing
and scanning services in other
states of India
• Initiated Warehousing
services
• Increased strength from 100
employees to ~1000
employees
• Address verification of 30
lakhs mobile phone
subscribers of telecom
company in 6 months
 Manpower increased to
5000+ in 2008
 ISO Certification
• Re-verification of 5 cr
KYC’s for telecom giant in
6 months
 Became member of
NASSCOM
• SoftAge has shown growth at
CAGR of 59% and achieved
INR 150 cr revenue in 2012-
13
• Launched offices in UAE,
Kenya, & Zambia
11500 employees in 2013
 Ranked in Deloitte
Technology Fast 50 India
and Fast 500 Asia Pacific
2012
 Ranked among top 100
SMEs in 2012 by Indian
SME forum
2000-03
• SoftAge launched office in
KSA
• Achieved INR 200 cr revenue
from India operations in
2013-14
 Initiated key project of
setting up PECs for UIDAI
in 2014
12000+ employees in 2013
 Certified for ISMS policy
 Launch Offices in Chad &
Burkina Faso

Organization structure
Circle Head
Regional Head
Executives
Hub Managers
Spoke Managers
Board of Directors
Head Operations
Head ITHead Finance
Head Business
Promotions
Head Legal &
Audit
Head Admin &
HR
CEO
Operational Level : 11199 employees
Corporate Level : 96 employees

Credentials
7
• Awards by Vodafone
 Rajasthan Circle - “Shining Star Award” for best service provider, 2013-14
 Gujarat Circle - “Best DMS Partner” award, 2013-14
 UPW Circle - Ranked No.1 nationally on both audit parameters “Process Adherence & Document Adequacy”
• Awards by other Industry Leaders
 Ranked among top 100 SMEs by BoI-Indian SME Forum 2012
 Ranked in Deloitte Technology Fast 50 India and Fast 300 Asia Pacific 2011
 Rated as Best Medium Enterprise by “D&B – Axis Bank Business Gaurav SME Awards 2011”
• Certification & Memberships
 “ATTERO RECYCLING” for processing obsolete electronic equipment in an environment friendly manner.
 ISO/IEC 27001:2005 & ISO 9001:2008
 Member of NASSCOM, FICCI, ESC Council & PRISM International
• Others
 SoftAge Initiative “SoftAge Institute of Document Management” to create employment for rustic masses
 SoftAge Foundation

1.2 Presence in India & Overseas
Vodafone- E2 E DMS
GTPL- E2E DMS
Indigo- Image Processing
IYC & NSUI- Data Processing & Image Processing
UIDAI- Enrolment & Updation of Residence
DLF Pramerica- DMS
Magadh University- Website Development & Maintenance and
RMS
DPS Society – Website Development & Maintenance
ISRO- Human Resource Deployment and Data Processing
NIIT Technologies-
 Durar- e-Commerce portal
 DED- DMS
 DMCC- DMS- > 5 Million documents
 IFFCO – DMS- 1.25 L documents
 Contec Global- cerpac ID card solution
 IBPC – web portal for member access
 Lama Tours- DMS- > 14 L documents
 Emirates ID – DMS- 1 Million documents
 HAAD, NCDR – DMS- 20 million documents
 Action- DMS- 5 million documents
Airtel Zambia- DMS & Scanning- >45 L docs
Bank of Zambia – Scanning & Document
Storage of documents since 1965
Techmahindra – Outsourcing of IT infrastructure
 East Africa Energy- Data Processing- 5500 households data
 Housing Finance- Data processing & Enrichment- 1.20 L customers
 Chase Bank-Data Enrichment & Call Survey- 24 K account holders
 Rafiki Micro Finance- Data / Image Processing & Storage - 1 Million
 Airtel –Data / Image Processing & Document
Storage of > 3.3 million documents
Airtel –Data / Image
Processing & Document
Storage of > 3 million
customers’ documents
Airtel –Data / Image
Processing & Document
Storage of >2.2 million
customers’ documents
UAEKSA
Chad
Burkina Faso
Malawi
Zambia
Kenya
India
Presence
Upcoming

10
End-to-End Document Management Services
Document
Management
Services
Document Collection
• Documents picked up from remotest of locations pan
India
• SoftAge executives placed at the collection points
• Documents verified and sent via courier to the
concerned circle office
Document Verification
• Audit & trace missing or incomplete information
• Check the authenticity of the documents or the
information provided
• Check the overall credibility and information
Document Processing
• Image processing
• In-warding for easy tracking of each and every document
• Batching with numbers for tracking
• Data entry in customized format
• Data validation and cleansing for accuracy
Data Compilation
• Gathering and consoling all information
• MIS reports sent to client
• Analyzing the database
Storage and retrieval
• Warehousing of documents
• Batch and code marking on the document boxes
• Code details maintained in system
• Catering to client request by sending documents or
verifying contents
1
2
3
4
5

11
SoftAge Operations Framework
• SoftAge provides end-to-end solution offerings to its
customers right from Document Collection to data processing
and physical storage
• SoftAge, thus, provides a one stop solution to all data
management issues of an organization
Through its extensive experience in the DMS space, it provides
customized solutions to players operating in Telecom, Legal,
Banking,
IT, Govt & PSU sectors
Legal firms in India are gradually recognizing the need to manage their processes more efficiently, given the large quantum of paper intensive and manual work
There is an emerging trend of businesses opting for specialist document management players like SoftAge with end-to-end document management solution providers
Document Collection & Audit
Office
Document
Verification
Data Compilation
Image Processing
Data Processing
SoftAge Operations Framework

12
Manpower Deployment
IT Support for DMS
Tele Calling
Address Verification
Other Service Offerings
SoftAge provides physical address
verification services to clients such as
telecom service providers to adhere to new
regulations enacted by the government.
SoftAge leases manpower to clients to
provide document management services
such as data entry, scanning, marketing
and promotional activities.
SoftAge offers tele-calling services to clients
for market research purposes (e.g. CATI)
and verification of customers.
SoftAge provides IT software and hardware
support to clients for document
management services. Eg. ScanNet, Cloud
Docu, EDMS.
Market Research
Bill Generation & Printing
SoftAge can store the billing related
documents on its server and provide real
time support for bill generation activities
Once the bills are generated on the system,
SoftAge can provide bill printing services
SoftAge leverages its manpower strength
for primary B2C data collection/surveys and
designs DMS solutions for data collection
process

Capabilities
• Handled over 569 Million documents Pan India.
• International standard warehouse are being maintained across the country
• Processing 400,000 documents per day
• 1.3 billion documents stored in 4.3 lac sq. feet warehouse space covering 15 circles
• Monthly retrieval of more than 2.5 lacs documents for regulatory compliances within 48 hours
• Ability to launch the Process / Project within 30 days
• 561 fully equipped spoke offices in India
• More than 94% documents get processed within 4 hours
• Workforce of 10500 skilled manpower
 536 employees associated for more than 10 years
 1085 employees associated from last 8 -10 years
 2027 employees associated from last 5 – 8 years
• All offices and warehouses are connected through biometric access and are under CCTV vigilance
• Process centric innovative technology & dedicated research and development team
• Clients from across the verticals – Telecom, BFSI, Aviation, Realty, Legal, Education and Government

Cases
 Physical verification of ~3 million customers in 2005 - Verified the addresses of customers according to theirs details
mentioned in CIF/ CAF for UP west circle.
 Re-verification of ~50 million documents in 2006 - As per guidelines of DoT completed the verification of customers’
documents e.g.- completeness of CIF/CAF, availability of POI/POA and Photographs for PAN India.
 Re-verification of ~100 million documents in 2010 - As per the guidelines of DoT, retrieve & segregate the de-active and
active customers’ documents and update the data base and re-collect the required documents for incomplete/ improper
CIF/CAF.
 Operational Office at District level, 2012 - Launched fully equipped 459 Spoke offices in various remote locations of India,
within 10 days to cater the DMS process.
 Permanent Enrolment Centers for UIDAI - established fully operational offices as permanent enrolment centers for
registration of Aadhar.
 Department of Economic Development UAE- Indexing, Scanning and Document warehousing Processing 10 million in 1
year
 Airtel Zambia - Processed over 3 million KYC Forms including Data Entry. Scanning, Storage & Retrieval.
 Launch of overseas offices
 In 2011- First overseas office - UAE
 In 2012- Kenya and Zambia offices
 In 2013 – KSA office

Insights & Benefits
16
Client Focused Services
Our Expertise
Wide Network of offices & warehouses
Trained Human Resource
Enhanced Document Security
Fully Equipped Hub Offices & Document
Warehouses
Reliability
Flexibility of Services
Expertise & Capacity to handle huge volumes of data & documents
With its pan-India presence and expertise in Document Management & other services across various sectors and industries, SoftAge provides a highly effective and reliable solution
to all its clients

18
Software Development
• CloudDocu is a cloud web based software offering for SMB and other corporates for whom the
importance of documents, data security and reliability is a concern.
• SoftAge manages and organizes all types of documents through a web browser resulting in
completely automated document management solution.
• Enterprise Document Management System is designed to leverage the client’s information assets
by electronically capturing all business documents, which are consistently stored and easily
retrieved.
• The solution offers control over the vast daily paper work generated in a secure yet highly
accessible environment.
• TeleDoc is a highly efficient process that operates on the document data flow right from the point-
of-collection to the warehouse, including verification, audit, scanning, record creation,
data/document retrieval and further meeting the client requirements.
CloudDocu
TeleDoc
Enterprise Document Management System

ScaNet
A Remote image capturing program with feature of automated indexing through barcode for bulk scanning &
uploading documents on server on regular basis.
mScanner
A mobile application for document scanning through android mobile phones /tabs and to upload them on server .
Document can be scanned and stored systematically rather than manual activity as with no requirement of infra
setup, minimizing the cost of hardware.
Employment Verification Management (EVM)
An Employee Verification Management System for handling complete recruitment process with registration of 300-
400 employees every month, followed by Auto-Mailer, Salary generation and Search and retrieval.

SoftAge Human Resource Management (sHRM)
An in-house portal for employee’s which includes-
• PMS Report
• Policies
• Holidays
• salary slip
SmartCapture
An application for document scanning, capturing text from scanned documents and exporting metadata and images
to client with features including:
• Scanning and OCR
• Automatic content reading
• Dynamic template creation
Locii
A GPS based real time tracking application to track the location of runners along with the documents

21SoftAge Adept International Limited
Software development & maintenance represents the new customized software offerings specific to the industry and enhancements & improvements to existing software that provide the
competitive edge needed to stay ahead and succeed in any industry.
Software Offerings
DMS Solution Website Development CloudDocu
Software & Hardware Maintenance Services
• SoftAge offers customized DMS software solutions
suiting the industry requirements
• Key offerings have been Sublime S, Sublime D,
TeleDoc software
• The DMS solutions can be suited to the needs of
banking, Insurance, Retail, Hospitals & other industry
verticals
• SoftAge also offers Website development facilities to
various clients
• The services are offered pan-Africa and India
• Cloud Docu is a customized software offering for
SMB and other corporates where the volume of
documents is either lesser or uploading is required
at remote locations
• Software runs through internet and scanning can be
done online and stored on private cloud server
SoftAge Hardware Maintenance Services offers a range of customizable hardware support services for its clients. We resolve hardware issues quickly and conveniently. SoftAge technical expertise is
broad and deep with many years of successful problem solving and client satisfaction.
Hardware
Support
•Printer
•Scanner
•Network Cable
•Server
•Network Switch
OtherDevices
•Laptop
•LAN Card
•Portable hard drives
•Personal computer
•Patch card

Global Projects – Software Development
E-Durar
E-commerce and web portal for Durar (U.A.E client) that includes –
• Economic Business Directory
• Classified, Properties, Job, Sales and Offers portal
• Brand Search
• Virtual Mall
• E-Government, E-Tender
• Language change from English to Arabic and vice versa
CERPAC-ID
An online application used for issuance of unique numbers by government agencies in Nigeria that includes-
• Biometric Capturing, Quota Allocation, Inventory Control
• Bank notification and reconciliation
• Quality Assurance and MIS reporting
• Production and Flagging
• Interface & Theme Management
• Keyword text searching & AFIS Module
SoftAge Information Technology Limited - Confidential

Global Projects – Software Development
Bank EDMS
Data cleansing project for Housing finance bank in Nairobi, Kenya with features that includes
• Import and Export data
• Data Audit and reports
Teledoc-Airtel (Zambia)
Document management project for Airtel, Zambia that includes:
• Scanning and document uploading
• Data entry through scanned image
• Audit and reports
• Import and export data

IT Capability
• 24X7 central helpdesk assistance and support
• Central IT team of more than 40 people
• Web application to handle 50,000 + concurrent users
• Per day data transaction – 7 GB
• Data and image uploading from remote locations- within 40 seconds by 2G dongle
• ISO 27001:2005 certified data centre in Gurgaon, with backup data centre in Bangalore
• 25 High end server with 24X7 power backups
• Dell RAC server with 32 core dual processor and 384 GB RAM
• Dell SAN storage with 20 TB space
• Backup and replication for Disaster Recovery and Business Continuity Plan
• Latest technology desktop PC 5500+ and 750+ scanners
• Central Bandwidth of 80 Mbps with backup of 80 Mbps
• Bandwidth of 2 Mbps each at 600 locations across India
• Technologies – .Net, Java, PHP, MS SQL Server 2008, MySQL, Mobile apps, Web services, auto SMS, integration
with dialer for call centers, Mobile websites, Integration with Google Maps, OCR and filtered data capturing

Quality
• For sustenance of ISO/IEC 27001:2005 and ISO 9001:2008
 Internal Audits (QA) (For ISMS and Process Reviews)
• 10% QC effort mandatory on every DMS Process
• Software Quality
 Product reviews at every stage of SDLC
 Requirements and Design
 Requirement gathering (SRS) and finalization
 Requirements formulation and approval
 Development of Design
 Review and finalization of Design
 Functional Test case preparation
 Functional Test case Review and finalization
 Coding and Implementation
 Coding and database guideline is followed
 Appropriate commenting standard is followed
 Code review is done
 Unit testing by developer

• Software Quality Contd..
 Extensive System Testing process
 Alpha Testing
 Functional & integration Testing is done by tester
 Bug management Software “Mantis” is used to log the bugs.
 Security Testing
 After successful testing analyze the security threats and data security breaches.
 Accumulating security gaps and rectification
 Retesting done
 Beta Testing
 After successful testing the application is handed over to Circle for pilot run
 Accumulating feedback and rectification
 Retesting done and again handed over for pilot run.
** All functional & integration testing is done by an independent testing team
Quality

Key Clients
SoftAge Information Technology Limited 28
Banking & Insurance Govt & PSUTechnology & Telecom

Key Clients
Others
Education Financial Institutions

Key Clients in Africa
Projects in Kenya, Zambia & Nigeria
Housing Finance Kenya
 Processed over 100,000 Loan & Deposit files
 Data Cleansing
 Data Entry, Data Migration
 Duration - Continuing
Airtel Kenya
 Processed over 3,000,000 KYC Forms
 Data Entry
 Scanning of forms
 Providing Storage & Retrieval Service
 Duration - Continuing
Projects in UAE
Department of Economic Development
 Indexing, Scanning and Document warehousing
 Processing 2 million documents
 Duration -1year
Contec Global (Nigeria)
 Designing and Development of CERPAC ID software
application
 Bio metrics, image, signature capture software
IFFCO
 Total Documents Processed – 100,000
 Document Archiving, indexing, sorting
 TAT- 3 months
Lama Tours
 Total Documents Processed – 400,000
 Document Archiving, indexing, sorting
 TAT- 3 months

Achievements & Awards
D&B-Axis Bank Business Gaurav SME Awards 2011
ET Now DMS Conclave 2012
Deloitte India Tech Fast 50 Awards 2012
Indian SME Top 100 Awards 2013

32
Thank You
Website www.softage.net

SoftAge, DMS, Document Management, ECM. SCM, Image Processing, Data Processing, Staff Augmentation,

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Editor's Notes