Software challenges in Human Resources
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The document discusses challenges that HR departments face with managing multiple software systems for different tasks. It notes that while HR has experience with software, the changing role of HR has led to a pile of applications that are difficult to manage. The biggest challenge is reducing the number of systems, aligning them with a centralized platform, and ensuring the infrastructure is flexible for the future. It also outlines obstacles like handling multiple languages and brands while minimizing errors. The document advocates implementing a platform that can integrate systems, handle complex data, create and distribute documents and communications across various channels.
Software challenges in Human Resources
- 1. Software challenges in HR October 2015 Copyright © 2015 Scriptura Engage Reach. Connect. Engage.
- 2. Observation Copyright © 2015 Scriptura Engage Contrary to other sectors the HR industry has quite some experience with the usage of software in its daily operational work. Itâs a huge advantage in todayâs technological climate. Its rich software history has a downfall though. Many organizations are working with a pile of applications, due to the fact that the HR role has changed over the last 10 years. The biggest challenge for HR is to reduce the number of systems theyâre working with, to align it with a centralized communications platform and to make the infrastructure future- proof. Reach. Connect. Engage.
- 3. Challenge: A stable eco system Copyright © 2015 Scriptura Engage âą Many HR tasks = many applications: ï Recruitment ï Personnel admin ï Onboarding and Offboarding ï Talent management ï Event management âą Many documents and other communications involved, like contracts and appendices, salary slips, employee introduction documents, company car agreements, etc. âą Timing of and modifications to personal documents and communications like these require a stable user-friendly environment. Reach. Connect. Engage.
- 4. Challenges that come along Copyright © 2015 Scriptura Engage ⹠How to standardize and personalize at the same time? Each file is individual and contains sensitive information ⹠How to reduce admin time? ⹠How to make onboarding quick and easy? ⹠How to reach engagement? Long-term interim or outsourced employees feel more related to the company that is hiring him than to the employment agency that is sending him. ⹠Demonstrate the best Customer Experience Reach. Connect. Engage.
- 5. Obstacles when tackling the challenge Copyright © 2015 Scriptura Engage ⹠More than one language ⹠More than one brand ⹠One error can have a big impact ⹠Easiness of integration ⹠Co-workers cross-company involved (also non- technical people), yet very IT-oriented environment ⹠Many ways to communicate Reach. Connect. Engage.
- 6. Long-term open approach Copyright © 2015 Scriptura Engage Implement a platform that can: ⹠easily integrate with any of your running applications ⹠handle complex and sensitive data ⹠create any document ⹠create any communication or message ⹠distribute in any format via any channel ⹠offer a user-friendly interface ⹠enable interaction ⹠allow future technologies Reach. Connect. Engage.
- 7. Itâs about people Copyright © 2015 Scriptura Engage organization customer Centralized Communication Platform CRM Bill Order Help Reach. Connect. Engage.
- 8. Customer Experience your best investment Copyright © 2015 Scriptura Engage
- 9. Increase customer interaction Copyright © 2015 Scriptura Engage ⹠Reduce your administration time and that of your customers ⹠Speed up business processes ⹠Approach your customers the way they want it ⹠Keep your customers posted in a balanced communication strategy ⹠Spend more time interacting with your customers and stakeholders ⹠Make doing business with you a delight Reach. Connect. Engage.
- 10. Give your organization oxygen Copyright © 2015 Scriptura Engage ⹠Drastically reduce printing, sending and archiving costs ⹠Consider a balanced combination of standardization and flexibility ⹠Save time and money by authorizing the best function in place to compose and distribute communications ⹠Faster administration generates improved internal organization and better customer relationships, higher customer retention Reach. Connect. Engage.
- 11. Copyright © 2015 Scriptura Engage How does Scriptura Engage enable you? âą Standardize document template design for all messaging across the entire organization, no matter how many brands, how many languages, how many teams involved. Customers benefit from your organizationâs operations efficiency. âą Personalize documents and communications without IT intervention, protected by team or individual access restriction and by modification alerts and approval flows. Customers benefit from your organizationâs accuracy and quality and your tailored approach to their delight. âą Digitize documents, forms and communications delivery. It doesnât only structurally reduce costs, it gives you a 360° view on customer communication, it speeds up delivery and archiving and enables you to communicate through multiple contemporary channels. Customers benefit from your organizationâs flexibility, transparency and availability. Reach. Connect. Engage.
- 12. Copyright © 2015 Scriptura Engage How does Scriptura Engage enable you? âą Mobilize your co-workers in the field and your customers on the way. Capture information offline or online on a mobile device using branded forms and push it to all depending systems. It can be used for tons of reasons, like client onboarding, inspection, inquiries, ⊠and integrated with digital signing. Customers benefit from a personal face-to-face approach and a substantial decrease in administration and paperwork. âą Energize all your stakeholders, thatâs our motto. Your customers in the first place. Show them you care. Communicate with them in the best way. Encourage them to self-service and at the same time remain available all the way. Moreover, if you manage to really enable and equip your co-workers, give them thought flexibility, ease up their daily work, they will have and take more time and pleasure in looking after your customers. Reach. Connect. Engage.
- 13. Scriptura Engage is many solutions Copyright © 2015 Scriptura Engage Enterprise Communication Platform Document Design and Generation Interactive Document Assembly Multichannel Delivery Mobile Electronic Forms Doccle Connect Reach. Connect. Engage.
- 14. More info? Contact us: EU phone: +32 3 425 40 00 US phone: 011 32 3 425 40 00 email: info@scripturaengage.com Copyright © 2015 Scriptura Engage