Software maintenance service strategies

Software maintenance is widely accepted part of SDLC now a days. It stands for all the
modifications and updations done after the delivery of software product. There are number of
reasons, why modifications are required, some of them are briefly mentioned below:
 Market Conditions - Policies, which changes over the time, such as taxation and newly
introduced constraints like, how to maintain bookkeeping, may trigger need for
modification.
 Client Requirements - Over the time, customer may ask for new features or functions in
the software.
 Host Modifications - If any of the hardware and/or platform (such as operating system)
of the target host changes, software changes are needed to keep adaptability.
 Organization Changes - If there is any business level change at client end, such as
reduction of organization strength, acquiring another company, organization venturing
into new business, need to modify in the original software may arise.
Types of maintenance
In a software lifetime, type of maintenance may vary based on its nature. It may be just a routine
maintenance tasks as some bug discovered by some user or it may be a large event in itself based
on maintenance size or nature. Following are some types of maintenance based on their
characteristics:
 Corrective Maintenance - This includes modifications and updations done in order to
correct or fix problems, which are either discovered by user or concluded by user error
reports.
 Adaptive Maintenance - This includes modifications and updations applied to keep the
software product up-to date and tuned to the ever changing world of technology and
business environment.
 Perfective Maintenance - This includes modifications and updates done in order to keep
the software usable over long period of time. It includes new features, new user
requirements for refining the software and improve its reliability and performance.
 Preventive Maintenance - This includes modifications and updations to prevent future
problems of the software. It aims to attend problems, which are not significant at this
moment but may cause serious issues in future.
Cost of Maintenance
Reports suggest that the cost of maintenance is high. A study on estimating software
maintenance found that the cost of maintenance is as high as 67% of the cost of entire software
process cycle.

On an average, the cost of software maintenance is more than 50% of all SDLC phases. There
are various factors, which trigger maintenance cost go high, such as:
Real-world factors affecting Maintenance Cost
 The standard age of any software is considered up to 10 to 15 years.
 Older softwares, which were meant to work on slow machines with less memory and
storage capacity cannot keep themselves challenging against newly coming enhanced
softwares on modern hardware.
 As technology advances, it becomes costly to maintain old software.
 Most maintenance engineers are newbie and use trial and error method to rectify
problem.
 Often, changes made can easily hurt the original structure of the software, making it hard
for any subsequent changes.
 Changes are often left undocumented which may cause more conflicts in future.
Software-end factors affecting Maintenance Cost
 Structure of Software Program
 Programming Language
 Dependence on external environment
 Staff reliability and availability
Maintenance Activities

IEEE provides a framework for sequential maintenance process activities. It can be used in
iterative manner and can be extended so that customized items and processes can be included.
These activities go hand-in-hand with each of the following phase:
 Identification & Tracing - It involves activities pertaining to identification of
requirement of modification or maintenance. It is generated by user or system may itself
report via logs or error messages.Here, the maintenance type is classified also.
 Analysis - The modification is analyzed for its impact on the system including safety and
security implications. If probable impact is severe, alternative solution is looked for. A
set of required modifications is then materialized into requirement specifications. The
cost of modification/maintenance is analyzed and estimation is concluded.
 Design- New modules, which need to be replaced or modified, are designed against
requirement specifications set in the previous stage. Test cases are created for validation
and verification.
 Implementation - The new modules are coded with the help of structured design created
in the design step.Every programmer is expected to do unit testing in parallel.
 System Testing - Integration testing is done among newly created modules. Integration
testing is also carried out between new modules and the system. Finally the system is
tested as a whole, following regressive testing procedures.
 Acceptance Testing - After testing the system internally, it is tested for acceptance with
the help of users. If at this state, user complaints some issues they are addressed or noted
to address in next iteration.

 Delivery - After acceptance test, the system is deployed all over the organization either
by small update package or fresh installation of the system. The final testing takes place
at client end after the software is delivered.
Training facility is provided if required, in addition to the hard copy of user manual.
 Maintenance management - Configuration management is an essential part of system
maintenance. It is aided with version control tools to control versions, semi-version or
patch management.

Software maintenance service strategies

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Software maintenance service strategies