The document discusses how companies can shift from solely focusing on getting new customers through digital marketing to also building relationships with existing customers. It emphasizes using smarter data and analytics to improve marketing results. It provides tips for effective reporting, including highlighting key points, using KPIs instead of raw data, including charts to visualize information, and only reporting data that customers understand and want to see. The overall message is that the customer journey does not end with the initial conversion, and retaining and engaging existing customers can cost much less than acquiring new ones.