Sourcing lecture 3 ITSM Cloudsourcing and outsourcing
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The document discusses the impact of digital change, cloud computing, and social media on society, highlighting concerns about isolation and the loss of deep thinking as a result of constant connectivity. It presents various perspectives, including those of Sherry Turkle on loneliness, Evgeny Morozov on the dangers of internet freedom, and Nicholas Carr on the superficial nature of online information consumption. Additionally, it addresses potential solutions to global challenges through innovative thinking and underscores the importance of educating young people for the future.
Sourcing lecture 3 ITSM Cloudsourcing and outsourcing
- 1. ITSM Specialization Sourcing 2012-2013 Prof. Frank Willems Lecture 3: Cloudcomputing and cloudsourcing
- 2. Agenda • Outcome of the digital change management selftest • Confusion about our digital live • Cloudcomputing and Saas • Outsourcing 2
- 3. Outcome of the digital change management selftest 3
- 4. Name Yellow Blue Red Green White Simon 25 23 Edward 21 23 Christiana 19 41 Anna 27 33 Vincent 29 27 Arno 19 23 22 Ronald 24 29 Justus 38 Patrick 27 20 Mike 20 20 20 Janne 27 21 4
- 5. Confusion 5
- 6. Turkle’s vision on online behavior ―It’s a great psychological truth: If we don’t teach children how to be alone, they’ll only know how to be lonely. This constant connection, turning to devices almost instinctively ... There’s a panic of disconnection. It worries me we’re only going to feel isolated, that we won’t learn how to have a solitude that sustains us, and which is important for creativity.‖ Sherry Turkle, Professor at MIT and author of Alone Together, Why we expect more from Technology and less from each other 6
- 7. Morozov’s vision on net liberation Marshalling compelling evidence, Morozov shows why we must stop thinking of the Internet and social media as inherently liberating and why ambitious and seemingly noble initiatives like the promotion of ―Internet freedom‖ might have disastrous implications for the future of democracy as a whole Evgeny Morozov, Researcher at Stanford and Author of The Net Delusion, the Dark Side of Internet Freedom http://www.ted.com/talks/evgeny_morozov_is_the_internet_what_orwell_feared.html http://www.youtube.com/watch?v=oSmTmg1GkrY&feature=youtu.be Tegenlicht Evgeny Morozov 7
- 8. Morozov’s vision on net liberation • ―What I find particularly worrisome is the rapid and inexorable disappearance of retrospection and reminiscence from our digital lives… • the social beast that has taken over our lives has to be constantly fed with the most trivial of ephemera… • this hunger for the present is deeply embedded in the very architecture and business models of social networking sites; ―one of my greatest fears is that the Internet will widen the gap between the disengaged masses and the overengaged elites… • today we are facing the emergence of the cyber lumpen proletariat—people who are being sucked into the digital whirlwind of gossip sites, trashy video games, populist and xenophobic blogs, and endless poking on social networking sites.‖ 8
- 9. Nicholas Carr’s vision on the impact of the Net Every information technology carries an intellectual ethic — a set of assumptions about the nature of knowledge and intelligence. Nicholas Carr explains how the printed book served to focus our attention, promoting deep and creative thought. In stark contrast, the Internet encourages the rapid, distracted sampling of small bits of information from many sources. Its ethic is the ethic of the industrialist, an ethic of speed and efficiency, of optimized production and consumption — and now the Net is remaking us in its own image. We are becoming ever more adept at scanning and skimming, but what we are losing is our capacity for concentration, contemplation, and reflection. http://www.theshallowsbook.com/nicholascarr/Nicholas_Carrs_The_Shallows.html 9
- 10. James Martin’s View of 21C • There are massive problems in the decades ahead. The public is aware of some of the effects of global warming and climate change. There are many other megaproblems, some more dangerous or debilitating. The good news is that there are solutions. • Innovative thinking, cooperation around the world and exciting technologies are providing answers. Whether the future is bleak or of unimaginable opportunity, depends upon education and political will. • As we learn to understand this century and play its complex game, we can chart extraordinary futures. Today's young people must be given the confidence to transform their lifestyles, the environment and Homo sapiens itself. We can create civilizations more magnificent than anything yet conceived. We need the political will to transform our world rather than wreck it. • Young people everywhere need charts of the worldscape ahead. They, collectively, will be responsible for the greatest transition in human history. http://www.jamesmartin.com/film/ 10
- 12. What about the privacy? 12
- 13. Types of Cloudsourcing • Cloud storage • Cloud service • Cloud infrastructure/platform 13
- 14. Legal issues • Data Protection Act 1998 (UK) • First Principle – personal data must be processed fairly and lawfully • Seventh Principle – appropriate technical and organisational measures must be taken to prevent unauthorised or unlawful processing or accidental loss or destruction of personal data • Eighth Principle – personal data must not be transferred to a country outside of the European Economic Area (―EEA‖) unless that country ensures an adequate level of data protection • Confidentiality • Database right • Copyright • MiFID/SYSC rules • SAS 70 rules 14
- 15. MiFID/SYSC rules (UK) 15
- 16. SAS 70 rules (worldwide) 16
- 17. What about the privacy? 17
- 18. Some examples on cloudcomputing Example Functionality Service management concept Google docs (docs.google.com) Upload and preview documents without Terms of Services, Helpdesk (mail/Phone) software installed on your computer, Businessmodel Google premium and calendar, access to Google+ Google Apps enterprise Soundcloud.com Uploading audio and photo’s/tekst, 2 SLA’s Term of use and privacy policy. sharing and communications between Helpdesk with website and Google users groupspage Businessmodel; different accounts Grooveshark.com Play music online, music uploaded by Terms of Service (no warranties, reserved members rights). Music is user content. Businessmodel; members pay and get extra functionality Salesforce.com Sales, CRM and social enterprise Pay as you go, pay per user 24/7 support, Servicedesk Soundcloud.com Artist and producers can upload their Privacy policy Terms of use, upload your music. User can listen, react, add coment own music, creative commons and download. Businessmodel; premium account with advantage package Microsoft Office 365 Office functionality (Word, Sharepoint, SLA on Sharepoint with uptime (99%). If Outlook etc) you download you agree. Agree on their 18 agreement. Helpdesk
- 19. What examples do you have? Example Functionality Service management concept 19
- 20. 20-11-2012