Spark tg Contact Center Solution
- 1. WELCOME TO OUR PRESENTATION All rights reserved Spark TG Info Pvt. Ltd.© 2016
- 2. About Us Founded in 2002(USA) and 2009(India) Spark TG is a First Cloud Telephony and True Contact Centre Provider in India. In Spark TG we are Handling more than Million Calls a day on its Platform. Spark TG serves Clients across several Sectors and Industries. We are providing services to both Private and Indian Government.
- 3. Our Product and Services Virtual Contact Centre Custom IVR Virtual Receptionist Voice Broadcasting Toll Free/ Virtual Number Click2Call Service
- 4. Productive Agents Happier Customers #1budget item Increase talk time Power of blending Greater operational visibility Improve customer satisfaction scores Right agent at the right time Deep integration with CRM Better business outcomes Deliver Meaningful Value
- 5. On-Premise Legacy Contact Center Cloud Contact Center Large upfront investment Long deployment cycles Difficult & complex to integrate Costly maintenance & upgrades Expensive technology management Pay as you grow No hardware Agents anywhere Scale on demand Fast deployment On Premise Vs Cloud Contact Center
- 6. System Requirements All You Need to Get Started High-Speed Internet Connection Desktop or Laptop Phone / Landline to answer calls
- 8. Real-Time Recording Caller Contacts & Group Management Business Hour Management Block Callers Customised Reports Real-Time Reporting Agent Management Outbound Dialer Spy/Whisper Voice message Missed Call Virtual Contact Centre Admin Features
- 9. Agent Features 1 2 3 4 5 Save/View Callers Information Follow Ups Call Transfer Make Call Sticky Agent Agent Dashboard provides agent regarding information. No physical space required as Virtual Contact Centre Agents can be situated in groups in a number of smaller centres or scattered across globe. Virtual Contact Centre Agent Features
- 10. Click2Call Service Place Click2Call on your website and do not lose any website visiting lead. With our Click2Call service, instantly get in touch with your leads and convert them. Features Authenticity Check Reports SMS Alerts After Hour Support Call Recording Voice Mail
- 11. Voice Broadcast Broadcast important promotions, alerts, updates and notification Reach multiple customers with a single click Capture customer response Great Marketing Tool Features No Hardware requires Capture Response Automatic redial to unsuccessful Schedule Broadcast1 3 2 4
- 12. Missed Call Campaign Get interested leads data by taking their consent to contact via Missed Call Campaign Help capture the campaign effectiveness Features No Hardware Requires Reports 1 2
- 13. Multiple Layers of Security Physical • Key card access; biometric scanners; mantrap entries • Perimeter and interior IP-DVR cameras; 24x7x365 security guard monitoring • Perimeter fence with controlled site access • N+1 DX cooling system; 24 hours of on-site water storage • BMS control and monitoring Network • Three-tier network architecture; Customers can connect over the Internet or over site-to-site VPN (IPsec tunnel) or MPLS • Firewalls Prevent • IPS (HP Tipping Point) • Two factor authentication Guard • Detect configuration changes • IDS; vulnerability management • 24x7 NOC for monitoring and alert management
- 14. Protect • Encryption of data in transit — SFTP; HTTPS • Encryption of recordings at rest – secure NAS • Anti-malware; anti-virus Mitigate • Patch and Release Management follow Change Management and SDLC • Separation of environments — Dev, QA and Prod • Training and awareness; penetration testing Data • Database redundancy and replication • Role-based access control; least privileged; SOD • Application level authentication based on DB Multiple Layers of Security
- 15. Why Spark TG? Trusted Cloud Telephony Company Guaranteed Data Security and Privacy Easy Custom Reports for Management View Technologically much advanced, more than 25 years of experience No call drops, dedicated channels Full Recording Real-Time Supervisor Monitoring with Spy Features like Quiet and Whisper
- 17. 1800-300-SPARK Thank You For Your Time! Contact Us Spark TG Info Pvt Ltd Advant Navis Business Park Sector 142, Noida, UP 201305 India info@sparktg.com 1800-300-SPARK Spark Technology Group Inc., 345 Springwell Lane, Alpharetta, GA-30004 USA +1-844-SPARKTG www.sparktg.com