ISO 9000 AND 14000 PPT
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The document discusses the ISO 9000 and 14000 quality and environmental management standards, outlining their objectives to facilitate international trade, obtain competitiveness through quality, and promote total quality control systems. It provides definitions and principles of the ISO 9000 series, details their documentation requirements, and explains the implementation process and advantages of certification. The ISO 14000 series aims to standardize environmental management systems to help organizations minimize environmental impacts.
ISO 9000 AND 14000 PPT
- 1. 1 ISO 9000 AND 14000 VALIDATION SUBMITTED BY: SAINATH KARI SUBMITTED TO: MR.A.V.S.ASHOK, ASST.PROFESSOR, RVR AND JC COLLEGE OF ENGINEERING, CHOWDAWARAM, GUNTUR.
- 2. 2 Contents 1.Introduction 2.Principles 3.ISO 9000 4.Objectives 5.Advantages 6.ISO 14000 7.Conclusion
- 3. 3 Definition ISO 9000 is a series of standards , development and published by the ISO that define , establish and maintain an effective quality assurance system for manufacturing and service industries.
- 4. 4 What is ISO ISO is a name used for the International Organization for Standardization ISO is not an acronym It was formed in 1947 in Geneva Switzerland. It is a federation of national standard bodies of 143 countries.
- 5. 5 OBJECTIVES To Facilitate International Trade Of Goods and Services. To obtain competitiveness by obtaining required quality in a cost effective way. Promoting a Total Quality Control System(TQC)
- 6. 6 ISO 9000 Series ISO 8402-Quality Terms ISO 9000-General terms and fundamentals ISO 9002-Manufacturing Standards ISO 9001-Suppliers ISO 9003-Test houses ISO 9004-Systems and Elements
- 7. 7 PRINCIPLES OF ISO 1. Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. System approach to management 6. Continual improvement 7. Factual approach to decision making 8. Mutually beneficial supplier relationships
- 8. 8 PRINCIPLES OF NEW STANDARD Customer Mutual focus beneficial Leadership supplier relationship Factual Based on approach to eight quality Involvement decision management of people making principles Continual Process improvement System approach approach to Management
- 9. 9 1.Customer focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. Key benefits : Increased revenue and market Share obtained through flexible and fast Responses to market opportunities.
- 10. 10 2.Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. Key benefits : People will understand and be motivated towards the organization’s goals and objectives. Activities are evaluated, aligned and implemented in a unified way. Miscommunication between levels of an organization will be minimized.
- 11. 11 3.Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit. Key benefits : Motivated, committed and involved people within the organization. Innovation and creativity in furthering the organization’s objectives. People being accountable for their own performance. People eager to participate in and contribute to continual improvement.
- 12. 12 4.Process Approach A desired result is achieved more efficiently when activities and related resources are managed as a process. Key benefits : Lower costs and shorter cycle times through effective use of resources. Improved, consistent and predictable results. Focused and prioritized improvement opportunities.
- 13. 13 5.System Approach to Management Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives. Key benefits : Integration and alignment of the processes that will best achieve the desired results. Ability to focus effort on the key processes. Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organization.
- 14. 14 6.Continual Improvement Continual improvement of the organization’s overall performance should be a permanent objective of the organization. Key benefits : Performance advantage through improved organizational capabilities. Alignment of improvement activities at all levels to an organization’s strategic intent. Flexibility to react quickly to opportunities.
- 15. 15 7.Factual approach to decision making Effective decisions are based on the analysis of data and information. Key benefits : Informed decisions. An increased ability to demonstrate the effectiveness of past decisions through reference to factual records. Increased ability to review, challenge and change opinions and decisions.
- 16. 16 8.Mutually beneficial supplier relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. Key benefits : Increased ability to create value for both parties. Flexibility and speed of joint responses to changing market or customer needs and expectations. Optimization of costs and resources.
- 17. 17 ISO 9001:2000 – Model of a process-based quality management system CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM 5.MANAGEMENT RESPONSIBILITY CUSTOMERS CUSTOMERS Satisfaction QUALITY 8. MEASUREMENT 6. RESOURCE MANAGEMENT MANAGEMENT ANALYSIS AND IMPROVEMENT SYSTEM 7. PRODUCT Requirements Product Consumption REALIZATION
- 18. 18 New ISO 9001 Management Responsibility General Measurement, General Resource requirements management QMS analysis & improvements requirements Product Realization Continual Improvement cycle ISO 9001:2000 explained 18
- 19. 19 ISO 9001:2000 Transition Process 1st visit 2nd visit 3rd visit 4th visit Review of Review of Review of Review of QMS & Measurement Management Resource Product , analysis & responsibility management realization improvements 2 years
- 20. 20 Challenges in implementing new standard Management Support Encouragement New ISO Communication Other employee Support
- 21. 21 Requirements of ISO 9001-2000 1.Scope 2. Normative reference 3.Terms and definitions 4.Quality management system 5.Management responsibility 6.Resource management 7.Product realisation 8.Measurement, analysis and improvement
- 22. 22 1.Scope:The specified requirements are generic and applicable to all organizations, regardless of their type and size. 2.Normative Reference 3.Terms and vocabulary : Supplier, Organization, Customer.
- 23. 23 Quality management system QUALITY Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs. Customer satisfaction , whole organization involvement. Quality Service
- 24. 24 DOCUMENTATION I. General II. Quality manual III. Control of documents IV. Control of records
- 26. 26 Management responsibility Management commitment Customer focus Quality policy:vission,mission,commitment Planning
- 27. 27 1. Responsibility and authority 2. Management representative 3. Internal communication MANAGEMENT REVIEW 1. Review input 2. Review output
- 28. 28 Resource Management Human resources Infrastructure Work environment Provision of resources
- 29. 29 TRAINING
- 30. 30 Measurement , Analysis, Improvement It is done • To demonstrate conformity of product • To ensure conformity of QMS • AUDITING : External audit:Auditing by an external certification body • Internal audit:By internal staff trained for this process
- 31. 31 Improvement UNSATISFACTORY OUTCOME WORK IMPROVEMENT TEAM CAUSE INVESTIGATION CORRECTIVE ACTION PREVENTIVE ACTION
- 33. 33 ADVANTAGES • For the customer :- Increase satisfaction and growth in confidence. • For the company :- Well defined organization and responsibilities, i.e., minimize grey areas and possible resources wastage. • Establishment of proper communication channel
- 34. 34 ISO 14000 • INTRODUCTION : In the present day, environmental matter is not limited only in one country or specific area. The environmental impact effects everywhere and leads to problem all over the world. • Environmental conservation has become so complicated that it causes pressure to all business organizations. • The International Organization for Standardization had led to the development of the International Standard for environmental management system series (ISO 14000).
- 35. 35 ISO 14000 SERIES PRODUCT EVALUATION STANDARDS Environmental Labeling 14020 Basic Principles Environmental Aspects in 14021 Self Discipline Product Standards 14022 Symbols Guide 64 EAPS Guide 14023 Testing and Verification 14024 Third Party Life Cycle Assessment 14040 principles Framework 14041 Goals and Definition 14042 Impact Assessment 14043 Improvement Assessment
- 36. 36 • The structure of the standards is as follows: ▫ Environmental Management Systems (EMS) ▫ Environmental ng and Related Environmental Investigations (EA) ▫ Environmental Labeling (EL) ▫ Environmental Performance Evaluation (EPE) ▫ Life Cycle Assessment (LCA) ▫ Terms and Definitions (T&D) • ISO 14000 Series is the set of standards relating to environmental management system. • Generally, the standard used for certification is ▫ ISO 14001 Environmental Management Systems - Specifications with Guidance for Use.
- 37. 37 ELEMENTS OF ISO 14001 General Requirements Environmental Policy Planning Implementation & Operation Checking & Corrective action Management review
- 38. 38
- 39. 39 Environmental management system model 1.Environmental policy Initially, the organization’s top management should have commitment and define the policy on EMS which is used for the direction of implementing and improving its EMS. 2. Planning In order to achieve environmental policy, at least, the organization should : Identify the environmental aspects of its activities and specify those which have significant impacts on the environment. Establish objectives and targets of its activities having impacts to environment. Establish environmental programs for achieving its objectives and targets.
- 40. 40 3. Implementation •In order to achieve environmental planning, at least, the organization should : •Define roles, responsibilities and authorities for facilitating EMS effectively. •Communicate to the staffs at each level for the importance of conformance to the environmental policy; provide appropriate training to personnel performing the tasks to gain their knowledge and competence. •Identify potential accidents and emergency situations for preventing and mitigating the environmental impacts that may be associated with them and periodically test such procedures where practicable.
- 41. 41 4. Checking and corrective action To ensure that the organization is performing in accordance with the stated EMS programmes, at least, the organization should: Monitor and measure its operations and activities against the organization’s plans. Record the on-going activities of the EMS. Conduct periodic EMS audits. 5. Management review The organization’s top management should review and continually improve its EMS, with the objective of improving its overall environmental performance.
- 42. 42 Environmental management system model
- 43. 43 CONCLUSION It can be applied to any type of organization It help in maintaining an efficient quality system in an organization It creates confidence in customer on quality of product supplied It act as competitive barrier
- 44. 44 Various logos used in p’industries
- 45. 45 REFERENCES http://www.iso.org/iso/en/isoonline.frontpage S.Bhaskar, Industrial Management,First edition,2008,pg.no.29.3-29.10. T.Telsang, Production Management, First edition,2005,pg.no.277-295. www.pharmaworld.com
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