Splunk IT Service Intelligence Overview - AIOps Roundtable Bern
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This document discusses Splunk IT Service Intelligence (ITSI), which uses predictive analytics and artificial intelligence to provide a 360-degree view of IT services and business metrics. ITSI helps IT teams predict and prevent outages by reducing event noise by 20-30% and predicting issues 20-30 minutes in advance. It also reduces mean time to resolution by up to 90% and incident investigation time by 70-90%. Splunk claims ITSI improves customer satisfaction, protects brands, and preserves revenue by taking a proactive, predictive, and effective approach to IT service management.
Splunk IT Service Intelligence Overview - AIOps Roundtable Bern
- 1. © 2018 SPLUNK INC.© 2018 SPLUNK INC. Splunk IT Service Intelligence (ITSI) Overview See It. Fix It. Predict It. IT and the Business Working Together
- 2. © 2018 SPLUNK INC. Digital Disruption Technology-driven companies are disrupting businesses across all industries
- 3. © 2018 SPLUNK INC. IT Struggles to Identify, Investigate and Resolve Critical Service Issues Unproductive Guesswork Reactive
- 4. © 2018 SPLUNK INC. IT Struggles to Identify, Investigate, and Resolve Critical Issues Host/OS Network Database Cloud Servers Desktop VM Infrastructure Application Services Business Services Online Supply Chain Digital These Critical Issues Cost the Business and Hurt Customer Experience KPIs App Health and Performance KPIs Health of Environment KPIs Revenue Brand Reputation Customer Satisfaction Customer Satisfaction Brand Reputation Performance Variation Service Degradation Revenue Impacts
- 5. © 2018 SPLUNK INC. Predict and Prevent Outages while reducing event noise & MTTR Create a 360-degree View of real-time insights across all business & IT services Trust the Splunk Platform for scalability and versatility with artificial intelligence (AI) at its core Splunk IT Service Intelligence (ITSI) Predictive analytics for real-time insights, simplified operations and root-cause isolation +95% REDUCE event storms & noise by 20-30 PREDICT imminent outages MINUTES in advance
- 6. © 2018 SPLUNK INC. Predict and Prevent Operational Issues with AI $ Impact Proactive (add logs and metrics) Effective $ Impact Existing Events Cost of Impact Reactively Alerted MTTR Automated Resolution MTTR MTTR Splunk ML Alert
- 7. © 2018 SPLUNK INC. Predict and Prevent Operational Issues with AI $ Impact Predictive Proactive (add logs and metrics) Effective $ Impact Existing Events NEGATIVE MTTR!! Predict 30 Minutes in Advance Time Return to Business Cost of Impact Reactively Alerted MTTR Automated Resolution MTTR MTTR Splunk ML Alert
- 8. © 2018 SPLUNK INC. AIOps Platform Machine Learning Big Data
- 9. © 2018 SPLUNK INC. Put AI at the Heart of Your Operations Splunk ITSI for AIOps Processed events 8 minutes faster, on average 15% improvement in SLA performance Reduced the number of IT incidents fivefold, decreased MTTR by 65% Predicted their Service Health Score’s impact 20-30 minutes into the future Effective Proactive Predictive
- 10. © 2018 SPLUNK INC. PREDICTIVE PROACTIVE EFFECTIVE Benefits of Predictive IT Alignment of Splunk Value Improve Customer Satisfaction Protect Brand Reputation Preserve Line of Revenue Reduce Alert Noise by 90+% Predict Imminent Outages 20-30 Minutes in Advance 70-90% Reduction in Incident Investigation Time 30-45% Reduction in Outages Machine Learning
- 11. © 2018 SPLUNK INC. Splunk Continuously Named an ITOM Leader 32.6%achieving the highest market revenue growth among ITOM vendors From 2016 to 2017, Splunk grew by
- 12. © 2018 SPLUNK INC. Demo
- 13. © 2018 SPLUNK INC. Thank you