Spocto :: NPA and Data Recovery Solution
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Spocto is a big data analytics company specializing in tailored consumer data insights to improve business and marketing effectiveness. Utilizing proprietary machine learning and predictive AI algorithms, Spocto curates data from over 200 million individual personas to provide actionable insights and recommendations. Their services are particularly beneficial for debt collection, offering strategies to locate difficult-to-find customers and enhancing recovery processes through data-driven scoring and analytics.
Spocto :: NPA and Data Recovery Solution
- 2. TM spoctoConfidential|DoNot ForwardWithout PriorAuthorization ABOUT SPOCTO Who are we? A Big Data Analytics Company focused on ‘Individual Consumer Data driven Insights’ on mass scale to significantly enhance effectiveness of business and marketing actions. We provide unique tailored solutions to each client as compared to offering a standard package. What makes us unique ? Our proprietary algorithms apply machine learning to multiple digital touch-points of 200+ million individual persona sourced from 47+ data sources, and continually curate them to keep it “LIVE”. Thereon, we use trademarked predictive artificial intelligence to draw insights and provide specific recommendations. These unique capabilities allow us to enrich persona data from public domain with not only demographic, but also behavioral & psychographic information on a hyper-personalized scale.
- 3. SPOCTOFYING THE DATA THENEED |THESOLUTION |THE PROCESS INSIGHTS TM spoctoConfidential|DoNot ForwardWithout PriorAuthorization ACTIONABLESPERSONACURATEORGANIZE
- 4. DATA DEPTH - DEMOGRAPHICS AGE FAMILY STATUS GEND ER LOCATIO N NATIONALIT Y T M spoctConfidential | Do Not Forward Without Prior
- 5. DIGITAL TOUCHPOIN TS DATA DEPTH - BEHAVIOR OTHER TOUCHPOIN TS PREFERRED TIME OF TOUCHPOINTS EMPLOYEMENT DETAILS DATA SHARING HABIT T M spoctConfidential | Do Not Forward Without Prior
- 6. DATA DEPTH - PSYCHOGRAPHIC ATTITU DE INTEREST OPINIO N WORK FAMILY THEMSELV ES HOBBI ES FASHION SOCIAL ISSUE EVENT S COMMUN ITY POLITI CS VACATIO N FOOD & BEVERAGE EDUCATIO N ENTERTAINME NT RECREATIO N PRODUC TS T M spoctConfidential | Do Not Forward Without Prior
- 7. SPOCTOLOGY - 9 CATEGORY SOURCES THE EDGE THAT DEFINES US DOCS XLS, PDF, CSV, Email, Word, HTML, Plain Text, XML, JSON etc. MEDIA Images, Videos, Audios, Flash, Live Streams, Podcast, etc DATA STORAGE SQL, NoSQL, Hadoop, Doc Repository, File Systems, etc BUSINESS APPS Marketing Automation, CRM, ERP, HR, Google Docs, Intranets, Portals, Expense Management, etc PUBLIC WEB Government, Weather, Traffic, Census, Wikipedia, IMDB, Public Finance Stock, etc SOCIAL MEDIA Twitter, LinkedIn, Facebook, RSS, YouTube, Quora, Blogs, Slideshare, Flickr, Instagram, Snapchat etc. MACHINE LOG DATA Event Logs, Server Data, Applications Logs, Business Process Logs, Mobile Location, Mobile App Usage, Clickstream Data, Audit Logs, etc SENSOR DATA Fitness Devices, Car Sensors, Road Cameras, Satellites, Processors in Vehicles, Video Games, Cable Boxes, etc PUBLIC ARCHIVES Scanned Documents, Statements, Forms, Paper Archives, Public Records of Customers, etc T M spoctConfidential | Do Not Forward Without Prior
- 8. MULTI-SOURCE, BIG & SMALL DATA Multiple-sources of data - may require big data platforms Connection of data sources for holistically understanding attitudes and behaviors phone number Triangulation of multiple data sources to connect story Actionable insights may be more inferential than exact phone number TM spoctoConfidential|DoNot ForwardWithout PriorAuthorization
- 9. The preceding is intended to outline our general product direction. It is intended for information purpose only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for spocto’s products remains at the sole discretion of spocto. WE TAKE DATA PRIVACY VERY SERIOUSLY TM spoctoConfidential|DoNot ForwardWithout PriorAuthorization
- 10. WHY US? When it comes to debt collection and skip tracing, internet is a boon. The amazing amount of information available, makes it a preferred way to gather intelligence on a person. With the explosion of social media sites and proliferation of digital computing devices and Internet access, massive amounts of public data is being generated on a daily basis. After paying the initial instalments, few customers stop paying the further ones. Either they change their address and phone numbers or stop reverting to all types of communication. The company cannot recover money from a consumer you can’t find. To collect on a delinquent account, you must first locate the customer. We translate data from non-traditional data sources like their social media profile, browsing patterns, their phsychography, networks, relationships & behavior into insights about the customer. Our trademarked machine learning algorithms curates all the digital/social profiles which are linked with the respective email id’s. Our AI is designed is such a manner which helps us determining their public location, connections & employment details. Our Artificial Intelligence keeps looking continuously for many such data points on the internet for the unrecovered debt profiles.
- 11. ROAD TO RECOVERY TO DRIVE MORE PROFITABLE COLLECTIONS A SCORING STRATEGY IS A COLLECTIONS ORGANIZATION’S BACKBONE: • With a primitive strategy at play, a collections business cannot function at its full potential. A sophisticated scoring strategy however, enables maximum efficiency throughout the entire recovery cycle. • An effective scoring strategy acts as a compass, leading you to better predict which consumers in your debt portfolio have the highest likelihood and ability to pay The benefits of an effective scoring strategy stretch across the business and allow you to: • Prioritize inventory to enable smarter decisions throughout the workflow • Align agent skill with the likelihood of recovery at an individual account level • Optimize operational efficiency by increasing speed to recovery • Intelligently allocate fixed and variable expenses
- 12. CREATING A DATA DRIVEN STRATEGY A BACKBONE WOULD CRUMBLE WITHOUT SUPPORT FROM THE MUSCLES THAT SURROUND IT. So too would a collections strategy based on inadequate analytics. Simply put, a strategy is only as good as the data informing it. With advanced analytics, you're able to make better decisions and ultimately find more money quickly, from the same amount of inventory. QUARANTINE YOUR INVENTORY SORT YOUR INVENTORY WITH YOUR EXISTING SCORING MODELS, IF ANY IMPLEMENT SPOCTO DEBT RECVOVERABILI TY SCORE SEGMENT INVENTORY INTO TWENTILES ASSIGN SKILLED COLLECTION AGENTS TO THE PROFILES
- 13. IMPLEMENTING A DATA DRIVEN STRATEGY 1) QUARNATINE SPECIALIZED INVENTORY: Every portfolio contains specialized segments of inventory important to both compliance and recovery. These should not be included in your general inventory because they require unique collection treatments. QUARANTINE INVENTORY BANKRUPTC Y ACTIVE MILITARY DECEASED FRAUD INCARCERA TED DEBT SETTLEMEN T OTHERS
- 14. 2) ACQUIRE THE SCORE AND RANK YOUR INVENTORY, IF ANY: On the remaining inventory, you need to score or rank it from the most likely to pay to the least likely to pay (1-100,000, for example) by using any of your existing credit-based or custom tools, if any.
- 15. 3) IMPLEMENTING SPCOTO DEBT RECOVERABILITY SCORE ( 1-100 )
- 16. 4) ASSIGN LOGICAL STRATIFICATION Once you have your inventory ranked, the key is to group the data for go-forward strategic and profitability analysis. In collections, you shouldn’t treat accounts at a singular level—you have to bundle accounts together to scale your strategy. We recommend sorting inventory by twentile, as 5% is the analytical “sweet spot” for creating intellectual separation of a score value. If you’re dealing with 100,000 accounts, for example, you’ll draw your first cut-point after the first 5,000 accounts. Doing this exercise refines the separation of an analytically valued inventory. BUNDLE ACCOUNTS SORT INVENTORY BY TWENTILE AS 5% IS ANAYLYTICAL SWEET SPOT
- 17. 5) ALLOCATE SKILLED COLLECTION AGENTS Put your highest-skilled agents on your most important accounts, both those in which you’ve reached a right party contact credit-based or custom tools
- 18. FUTURE OF COLLECTION: YOUR BUSINESS STRATEGY BUILT AROUND PREDICTIVE ANALYTICS . 1) PRIORITZE INVENTORY by propensity to pay 2) MITIGATE RISKS through less calls, less liability 3) INCREASE PROFILABILITY by collecting more, faster 4) IDENTIFY THE BEST ACCOUNTS
- 21. We are amazed by the way, spocto is validating our data. We used to manually search defaulters on internet, by not having the means, it was tiresome & mundane where the levels of accuracy was also questionable. With the help of spocto, not only the accuracy has touch the sky but also has increased our throughput with at least 4X. PERCY MITHUJI VP - RARD - KOTAK MAHINDRA BANK
- 22. TERMS & CONDITIONS Document assumptions The information given in this proposal has been checked for accuracy and completeness. However spocto Solutions shall not be liable for any errors or omission. This document does not form a contract or offer to contract, even though it may be used as the basis for contractual agreement. The proposal is issued to company for the implementation of spocto Services. Limitations spocto LLP reserves the right to vary the contents of this proposal based on further information and clarification regarding the scope of work, and will provide company with written notification of any such variations. The prices for Services are given under the assumption that the general terms and conditions of spocto’s standard agreement apply. All products or company names are used for identification purposes only, and maybe trademarks of their respective owners. Throughout this proposal response, the term “solution” refers to and is interchangeable with “approach” or “system”. Solution is not intended to contractually bind spocto Solutions to “solve” any issues or problems. It is intended to express the concept that an approach to the project has been well thought out and is the result of the use of our products, methods and experience. spocto shall not be obligated in any way with respect to this RFP, to provide any product or services except as set forth in a final written executed agreement. Segmentation Your purchase of product licenses does not require you to award any consulting services to spocto Solutions . Confidentiality The material contained in this proposal represents propriety, confidential information pertaining to spocto products and methods. By accepting this proposal, The Times Of India hereby agree that the information in this proposal shall not be disclosed outside of <<Customer Legal Entity Name>> and shall not be duplicated, used, or disclosed for any purpose other than to evaluate this proposal internally. Neither this document nor its content may be copied or distributed outside <<Customer Legal Entity Name>> without the prior written consent of spocto Solutions .
- 23. THANK YOU! HELLO@SPOCTO.COM WWW.SPOCTO.COM Bridging Gigabytes ToGigasmiles...... TM spoctoConfidential|DoNot ForwardWithout PriorAuthorization