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People-centric IT




Matt Ballantine
Lead Technology Evangelist, Microsoft
@ballantine70 http://mmitii.mattballantine.com/
Agenda

Scene setting

Green field thinking

5 practical approaches
The expectations of youth
The future workforce
It’s already happened
Green field thinking
5 practical approaches

Positive reinforcement
Avoiding “stupider, faster”
Providing a service
Fostering innovation
Towards counselling
5 practical approaches

Positive reinforcement
Avoiding “stupider, faster”
Providing a service
Fostering innovation
Towards counselling
Simple rewards
Spring ITDF Presentation
Spring ITDF Presentation
5 practical approaches

Positive reinforcement
Avoiding “stupider, faster”
Providing a service
Fostering innovation
Towards counselling
The dangers of agility
               Agile illustration
5 practical approaches

Positive reinforcement
Avoiding “stupider, faster”
Providing a service
Fostering innovation
Towards counselling
Promise beforehand




Promise before
Perception during
Proof afterwards
               Proof afterwards
5 practical approaches

Positive reinforcement
Avoiding “stupider, faster”
Providing a service
Fostering innovation
Towards counselling
Facilitating ideas
5 practical approaches

Positive reinforcement
Avoiding “stupider, faster”
Providing a service
Fostering innovation
Towards counselling
Counselling illustration




The trusted advisor
5 practical approaches

Positive reinforcement
Avoiding “stupider, faster”
Providing a service
Fostering innovation
Towards counselling



@ballantine70
http://mmitii.mattballantine.com/

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Spring ITDF Presentation

Editor's Notes

  • #4: Expectations of my children is that all screens are touch. Moot point as to whether that’s learned from observing parents, or an innate response – reality for them is that it is expected.http://mmitii.mattballantine.com/2012/03/21/touch-expectations/
  • #5: Gap between where my kids are at and them entering the employment market is about 20 years. That’s about the same length of time that I’ve been in the workplace. When I started:No common Internet (www was only 2 years old)Windows 3.1/DOS – CD ROMs and their content was the newest thingEmail at work – but internal only (the dangers of inter-organisational communication)Phones were things connected to a wireDiaries were paper basedProcesses automation was something associated with manufacturing, not knowledge workWhat will the future be like for them entering the market? Who knows…http://mmitii.mattballantine.com/2011/08/08/the-battlelines-of-consumerisation/
  • #7: http://mmitii.mattballantine.com/2012/01/26/a-green-field-it-function/
  • #8: http://mmitii.mattballantine.com/2012/02/13/motivating-through-games/http://mmitii.mattballantine.com/2012/02/20/positive-reinforcement-and-business-systems/http://mmitii.mattballantine.com/2012/02/14/skinner-the-art-of-motivation/http://mmitii.mattballantine.com/2012/02/22/theory-x-theory-y-and-the-strange-case-of-the-expenses-system/
  • #13: http://mmitii.mattballantine.com/2012/03/27/avoiding-stupider-faster/
  • #15: http://mmitii.mattballantine.com/2010/06/30/managing-the-client-experience/http://mmitii.mattballantine.com/2010/07/01/implementing-the-client-experience-model/http://mmitii.mattballantine.com/2010/07/14/lowering-expectations/
  • #20: http://mmitii.mattballantine.com/2012/04/04/apis-everywhere/http://mmitii.mattballantine.com/2012/02/24/chief-playfulness-officer/http://mmitii.mattballantine.com/2012/01/24/when-is-an-it-strategy-a-business-strategy/