This document provides standard operating procedures for laboratory services at Coast Provincial General Hospital's antiretroviral therapy program in Kenya. It was prepared in collaboration with the hospital's laboratory department and the Rational Pharmaceutical Management Plus Program with support from USAID. The document includes procedures for processing hematology and clinical chemistry specimens, criteria for rejecting specimens, correcting erroneous reports, identifying critical lab values, specimen collection and handling, blood collection techniques, post-exposure prophylaxis, quality control of equipment and reagents, and handling and disposal of biohazardous waste.