Standing Out From The Crowd By Wearecloudberry Com
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This presentation provides training on customer service excellence. It emphasizes the importance of smiling, listening actively, fulfilling customer needs, and following up to stand out from competitors. Good customer service leads to increased sales, repeat business, and positive word of mouth. The presentation stresses treating internal customers (employees) well to ensure they provide great service externally. It provides tips on effective communication, such as using eye contact and acknowledging customers, asking open questions, and confirming understanding.
Standing Out From The Crowd By Wearecloudberry Com
- 1. Stand out from the Crowdexcelling in customer servicemore available at wearecloudberry.com
- 2. This presentation forms part of a 3 hour work shop on that rarely mastered skill – great customer service.It’s delivered to the whole team and every aspects relates back to the individual business and its environment.It’s because we have delivered this so many times that we are very firm advocates for service designandycollyer – wearecloudberry.com
- 4. Why?
- 5. 10% more per productRepeat salesGreat word of mouthAdvocatesExcel in service standardSmile!Listen!Fulfill!Follow up!
- 6. Breaking NewsNewsflash Staff Members are Customers shockerNew research has just identified a stunning new fact that has been missed entirely by most Business owners – staff members are internal customers!How so? Well, researchers have discovered that employees who are looked after, nurtured, trained, rewarded, acknowledged and well managed will reflect all of these attributes when they are relating to customers. Yes, a company that doesn’t look after its team is not very likely to set new standards of customer service.Hey, guess what, this is a training session aimed at improving our service and you come first.Are we going to stand out from the crowd? You bet!
- 8. Acknowledge
- 10. How are you today
- 11. How can I HELP?Step 3Hear well
- 12. Open questions
- 14. Confirm
- 15. DeliverAll good!FriendlinessFairnessInformationUnderstanding & EmpathyControlOptions & Alternatives+ You!All free!Six Basic NeedsWe all need thisIt’s not hard
- 16. YouMeI doI needYUMMY BUSINESS4 easy steps
- 17. We can all think of oneRememberUseImproveApplyCafeStorePhoneSlow service, cold coffeeToo busy, cheap productIVR, bill wrong
- 18. How good am I?How did I scoreGoldSilverBronze90%35%Oh dear..Add text title20%10%
- 20. Product AProduct BProduct CProduct D
- 21. Key ProductsNumber 1Number 2Number 3Number 4
- 22. You mean our customers are different!
- 23. 55%45%70%70%Great ServicePoor ServiceHaving Service StandardsPoor ServiceDon’t spend
- 24. Stay away
- 25. Bad WOMGreat ServiceSpend more
- 26. More often
- 27. Refer moreDon’t sayCan’tYou’re wrongWe neverHard NoHard NoSaying NoEye contactUh-uh, uh-uhNod your headDon’t beCurtNegativeWon’tEasy Way
- 28. Wash upWe’ll only get betterWe will grow our businessOur customers will rave about usWe will have more fun!
- 29. You can view more of our presentations online by visiting our pages on slideshare.net or by checking in at wearecloudberry.com