Stanford Class Presidents, Session Two, Coaching
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The document offers insights on coaching as a leadership tool, emphasizing the shift from traditional directive leadership to a more supportive coaching role. It outlines when coaching is effective, particularly for high-potentials and knowledge workers, and discusses essential tools and skills for successful coaching, including a growth mindset and listening skills. Additionally, it highlights potential traps leaders may fall into while coaching, such as giving premature advice or creating dependence.
![Feedback &
Photo by Ashraful Kadir [link]
Coaching, Part 2
January 28, 2015
Ed Batista
@ the Stanford Class Presidents](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-1-320.jpg)
![Photo by Gideon Tsang [link]
Welcome back!](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-2-320.jpg)
![Photo by Alex Eflon [link]
Where are we
Last time: Feedback as an interpersonal skill
Today: Coaching as a leadership tool
going?](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-3-320.jpg)
![How will we
Discussion (~45 mins)
Exercises & debriefs (~1 hr 10 mins)
Work in pairs
get there?
Photo by Chloe Fan [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-4-320.jpg)
![Today’s concepts
A new headline
Coaching 101
Leadership roles
When to coach
Coaching tools
Traps
Photo by Lee Nachtigal [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-5-320.jpg)
![A new headline
Coaching is a powerful technique
& an under-utilized one
but it puts leaders in a new role
& takes practice
Photo by Garry Knight [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-6-320.jpg)
![Coaching 101
Photo by Ana Karenina [link]
Read
More](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-7-320.jpg)
![Leadership roles
Photo by Keoni Cabral [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-9-320.jpg)
![Photo by Antony Stanley [link]
When does
coaching work?](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-19-320.jpg)
![When does
Photo by Allen Sima [link]
coaching not work?](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-23-320.jpg)
![Coaching tools
Photo by zzpza [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-27-320.jpg)
![Carol Dweck
Perceptions shape reality
How do we perceive our abilities?
How do we perceive our mistakes?
Mindset
Photo by Mike Disharoon [link]
Read
More](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-29-320.jpg)
![Talent & intelligence
are inherent traits
Mistakes are failures or
character flaws
Negative emotional
response to mistakes
Talent & intelligence
can be developed
Mistakes are learning
opportunities
Pay close attention to
mistakes & learn
more
Fixed Growth
Mindset
Adapted from Carol Dweck [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-30-320.jpg)
![A coaching
mindset
Photo by Andrew Yee [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-31-320.jpg)
![A coaching
mindset
Growth mindset applied to others
Emphasis on learning
Support + challenge
Empathy + accountability
Adapted from Hunt & Weintraub [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-32-320.jpg)
![Listening skills
Photo by Ed Yourdon [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-33-320.jpg)
![Powerful
Photo by Alexander Drachman [link]
questions](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-36-320.jpg)
![One simple rule
No
Leading
Questions
(That’s advocacy, not coaching)
Photo by OC Always [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-38-320.jpg)
![Modes of inquiry
Photo by Garry Knight [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-39-320.jpg)
![Modes of inquiry
Adapted from Edgar Schein [link]
Edgar Schein
“Help” doesn’t always help
What’s a better way?](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-40-320.jpg)
![Modes of inquiry
1. Pure inquiry
Begin with receptivity
Avoid presumptive questions
Adapted from Edgar Schein [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-41-320.jpg)
![Modes of inquiry
1. Pure inquiry
2. Diagnostic inquiry
Focus & redirect
Feelings, motives, actions
Adapted from Edgar Schein [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-42-320.jpg)
![Modes of inquiry
1. Pure inquiry
2. Diagnostic inquiry
3. Confrontational inquiry
Introduce new ideas & hypotheses
Substitute the coach’s narrative
Adapted from Edgar Schein [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-43-320.jpg)
![Modes of inquiry
1. Pure inquiry
2. Diagnostic inquiry
3. Confrontational inquiry
We tend to move too quickly
Critical to check our assumptions
Adapted from Edgar Schein [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-44-320.jpg)
![Traps for the
coaching leader
Photo by Casey Fleser [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-45-320.jpg)
![Traps for the
coaching leader
Giving advice prematurely
Overpowering resistance
Creating dependence
Adapted from Edgar Schein [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-46-320.jpg)
![To sum up
Look for the right conditions
Develop a coaching mindset
Practice listening
More (and more powerful) questions
Check your assumptions
Photo by Pranav Yaddanapudi [link]](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-47-320.jpg)
![Thank you!
Photo by Brett Casadonte [link]
www.edbatista.com](https://image.slidesharecdn.com/stanford-class-presidents-session-two-coaching-slideshare-150129121303-conversion-gate01/85/Stanford-Class-Presidents-Session-Two-Coaching-48-320.jpg)
Stanford Class Presidents, Session Two, Coaching
- 1. Feedback & Photo by Ashraful Kadir [link] Coaching, Part 2 January 28, 2015 Ed Batista @ the Stanford Class Presidents
- 2. Photo by Gideon Tsang [link] Welcome back!
- 3. Photo by Alex Eflon [link] Where are we Last time: Feedback as an interpersonal skill Today: Coaching as a leadership tool going?
- 4. How will we Discussion (~45 mins) Exercises & debriefs (~1 hr 10 mins) Work in pairs get there? Photo by Chloe Fan [link]
- 5. Today’s concepts A new headline Coaching 101 Leadership roles When to coach Coaching tools Traps Photo by Lee Nachtigal [link]
- 6. A new headline Coaching is a powerful technique & an under-utilized one but it puts leaders in a new role & takes practice Photo by Garry Knight [link]
- 7. Coaching 101 Photo by Ana Karenina [link] Read More
- 8. Coaching 101 Not athletic coaching More questions, less advice More support, less direction
- 9. Leadership roles Photo by Keoni Cabral [link]
- 11. Leadership roles Expert Provides answers Domain knowledge is basis for authority
- 12. Leadership roles Expert Trainer Focused on the task at hand Shows what is to be done (& how to do it better)
- 13. Leadership roles Expert Trainer Evangelist Spreads a message Rallies others to the cause
- 15. Leadership roles Coach Offers questions Helps others discover their own answers
- 16. Leadership roles Coach Mentor Focused on others’ development Long-term growth > immediate performance
- 17. Leadership roles Coach Mentor Motivator Message-agnostic Helps others’ identify their goals
- 18. Leadership roles Increasing emphasis on post-heroic But highly contextual Coaching ≠ all-purpose technique Must fit your needs as a leader
- 19. Photo by Antony Stanley [link] When does coaching work?
- 21. When does coaching work? High-potentials Knowledge workers (They’re the experts, not you)
- 22. When does coaching work? High-potentials Knowledge workers Commitment > control (Intrinsic motivation is key)
- 23. When does Photo by Allen Sima [link] coaching not work?
- 24. When does coaching not work? Serious underperformers (Coaching ≠ a performance plan)
- 25. When does coaching not work? Serious underperformers When you have the answers (Asking leading questions ≠ coaching)
- 26. When does coaching not work? Serious underperformers When you have the answers Control > commitment (Directive leadership isn’t obsolete)
- 27. Coaching tools Photo by zzpza [link]
- 28. Coaching tools Mindset Listening skills Powerful questions Modes of inquiry
- 29. Carol Dweck Perceptions shape reality How do we perceive our abilities? How do we perceive our mistakes? Mindset Photo by Mike Disharoon [link] Read More
- 30. Talent & intelligence are inherent traits Mistakes are failures or character flaws Negative emotional response to mistakes Talent & intelligence can be developed Mistakes are learning opportunities Pay close attention to mistakes & learn more Fixed Growth Mindset Adapted from Carol Dweck [link]
- 31. A coaching mindset Photo by Andrew Yee [link]
- 32. A coaching mindset Growth mindset applied to others Emphasis on learning Support + challenge Empathy + accountability Adapted from Hunt & Weintraub [link]
- 33. Listening skills Photo by Ed Yourdon [link]
- 34. Listening skills Hearing ≠ listening How they feel > what you hear Make them feel heard
- 35. Listening skills Focused attention > time Cultivate presence Eye contact No multi-tasking Eliminate distractions
- 36. Powerful Photo by Alexander Drachman [link] questions
- 37. Powerful Getting beyond Yes or No What…? & How…? > Why…? Maximize openness & reflection Minimize defensiveness Ask once & stop questions Read More
- 38. One simple rule No Leading Questions (That’s advocacy, not coaching) Photo by OC Always [link]
- 39. Modes of inquiry Photo by Garry Knight [link]
- 40. Modes of inquiry Adapted from Edgar Schein [link] Edgar Schein “Help” doesn’t always help What’s a better way?
- 41. Modes of inquiry 1. Pure inquiry Begin with receptivity Avoid presumptive questions Adapted from Edgar Schein [link]
- 42. Modes of inquiry 1. Pure inquiry 2. Diagnostic inquiry Focus & redirect Feelings, motives, actions Adapted from Edgar Schein [link]
- 43. Modes of inquiry 1. Pure inquiry 2. Diagnostic inquiry 3. Confrontational inquiry Introduce new ideas & hypotheses Substitute the coach’s narrative Adapted from Edgar Schein [link]
- 44. Modes of inquiry 1. Pure inquiry 2. Diagnostic inquiry 3. Confrontational inquiry We tend to move too quickly Critical to check our assumptions Adapted from Edgar Schein [link]
- 45. Traps for the coaching leader Photo by Casey Fleser [link]
- 46. Traps for the coaching leader Giving advice prematurely Overpowering resistance Creating dependence Adapted from Edgar Schein [link]
- 47. To sum up Look for the right conditions Develop a coaching mindset Practice listening More (and more powerful) questions Check your assumptions Photo by Pranav Yaddanapudi [link]
- 48. Thank you! Photo by Brett Casadonte [link] www.edbatista.com