Step6 troubleshooting

Step 6 – General Troubleshooting
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Need to Shutdown or Restart
Slide 4-12: No apparent Internet Connectivity
Slide 5: Troubleshooting DNS issues
Slide 6: Resolving DNS connectivity issues
Slide 7: Troubleshooting virtual network connectivity issues
Slide 12: “C:Get My Status.html” does not appear
Troubleshooting CyberNEXS client issues
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The system can be shutdown or restarted like any Windows system using the "Start" button
in the lower left, or you can select “ Vmware Player > Troubleshoot > Power Off and Exit”.

If you are unable to connect to the internet on your VM, then you may want to verify
internet connectivity from the host system. Open a command prompt on the host system ,
as you did on slide 13 ‐ Session 5, "Unzipping and installing a Competition Image.", and ping
4.2.2.4.

If you are able to ping 4.2.2.4, but are still unable to connect to the internet from the VM
machine, you may have DNS issues. Open a command prompt again and ping google.com. If
you don’t receive a response then you may want to contact your system administrator.

You may be able to solve you DNS issues by setting a static DNS server. Setting your DNS
setting manually to 8.8.8.8 and 4.2.2.4 will set your computer to use Googles public DNS and
AT&T’s DNS server hosted at Level 3, respectively.

Once the "Local Area Connection" icon appears, double click that icon.

This opens the "Local Area Connection Properties" window. First highlight the "Internet
Protocol (TCP/IP)" item and then select the "Properties" button.
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Once the Properties window opens, You may be able to solve you DNS issues by setting a
static DNS server. You can manually set your DNS setting to 8.8.8.8 and 4.2.2.4 from the VM
machine. Now your system will resolve domain names using Google's public DNS and AT&T’s
DNS server (hosted at Level 3), respectively.

The virtual device indicated by the arrow is your virtual network adapter. If you right click on
it, then click on "Settings" you can confirm that its settings should be set at “Connected” and
“NAT”. If these settings are not set then your VM may not work properly.

The virtual device indicated by the arrow is your virtual network adapter. If you left click on
virtual "Network Adapter", its settings should be set at “Connected” and “NAT”. If these
settings are not set correctly, then your VM may not work properly.

If the file “C:Get My Status.html” does not appear, you may need to restart the CyberNEXS client on
your VM machine. Open your services control panel by calling up the Command Window as you did on
Slide 13 of Session 5; type in “services.msc”. At this window, right click on the CyberNEXS service and
select stop (red arrow). Then start (green arrow) the service again.

Another check to make is on your host machine, which validates that the necessary VMware
services are running on your host computer. Access the host "Services", as you did on the VM
machine, and ensure that the three VMware services highlighted, are all running. If not, use
the Stop (red arrow) and Start (green arrow) as we did on the last slide.
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Hopefully these troubleshooting techniques helped you, and were able to get
you back into the competition quickly.
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Step6 troubleshooting

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