I saw the sign....in design2011
                   LessConf
Designing Products at Scale




Steven Walker
Lead Designer
@to_morrow
I saw the sign....in design
Designing Products at Scale




Steven Walker
Lead Designer
@to_morrow
Do you want to design a
product at this scale?
You do?! Awesome!
It’s fucking nuts and you better be too.
Designing and
Building at Scale
1   Move At Uncomfortable Speeds
Slow = Smooth and Smooth = Fast
Hypothetical Syllogism
P = Q and Q = R, therefore P = R
Only logical fallacy I believe in...
cause it works
Know your shit so you can implement on
the fly
because quick deployment is important
Time will always be a luxury
2   Always Be Thinking Frameworks
Do you have a documented style guide?
Building a UI framework is a designers job!
You shouldn’t have time to build one
If you do, your business isn’t
growing fast enough
3   Provide Coverage
Might be the most difficult thing to manage
Know everything about your product
Design process around getting people
People are the design. Design is a process.
Therefore people must be part of your
process.
4   Don’t Build, Build With...
Find great people that will do the work just
as good as you would
“In order to do things well, that can’t be
done by one person, you must find
extraordinary people.” - Steve Jobs
Angle decisions together
Can you build?
Designers should develop and
developers should design.
Move quicker by making half
as many decisions
5   Predict Outcomes
Lazy designers show work that they know
won’t get approved
Did the iPod shipped after
one iteration?
The majority of iteration should be
done in the privacy of your own head
Don’t waste time by showing work that
won’t get approved
And be right about how
your work will perform
6   Design For Everybody Else
Don’t waste time by being preferential
When are you EVER designing
for you?
Be a company man/woman. You are
designing for your company and its users
Think about you last...if at all
7   Design For Cranes
We design for growth, extensibility
If you’re not designing something that can
build upon itself you should restart
You’ll limit your growth by not designing
FOR growth, so important
What will this look like in 6
months, one year...
8   Shipping is all about Do Do
Ship of get off the pot. Start with do, do
I love making poop references, especially
when people are paying to hear them
If you can’t ship, you’re stupid and I hate you
Being able to build facilitates shipping
Knowing your product facilitates shipping
The best product people can
build the product
Tomorrow
Don’t be completely useless
9   Search For “The Goose Bump
    Effect”
If you aren’t getting goose bumps in your
work you aren’t doing it right...
or your just some weird person that doesn’t
get goose bumps
in which case you should go see the doctor
Goose bumps tell me when we are on to
something
No goose bumps, no product
Don’t Be Shallow
10
Think and go deep
The larger the product the larger the impact
No Visual Vertigo
11
Preserve momentum
Use blinders and capitalize on intent
Real world metaphors work
Risk Being Fired
12
Don’t listen to this one
This is just me trying to justify
the shit I do
I can’t believe I still have a job
Go big or go home. That can
get you fired.
It can be an incredible motivator
Thanks and
We’re Hiring!

Designers &
Developers

in Chicago & Palo
Alto

Email me!
steven@groupon.com

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Steven Walker, Groupon - LessConf 2011

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