Stop Integrating
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The document discusses the complexities of data sharing and integration within airline operations, emphasizing the need for streamlined processes and collaboration among various departments. It highlights challenges such as departmental silos and the necessity for in-house expertise in technology and management. A new approach is proposed to unify all departments and improve communication and operational efficiency through web-based solutions and shared platforms.
Stop Integrating
- 1. Stop Integrating Dean Stewart
- 3. Everyone is convinced of the need to USE the data their airline has.
- 4. A lot has been said about how hard it is to share from system to system.
- 5. You need in house expertise • In systems • In databases • In networks
- 12. Traditional Airline Setup Flight Ops Crew Planning Maintenance Airport Ops Sales HR Accounts Public Facing Process Mapping Process Mapping Process Mapping Process Mapping Process Mapping Process Mapping Process Mapping Process Mapping Requirements Requirements Requirements Requirements Requirements Requirements Requirements Requirements Customisation Customisation Customisation Customisation Customisation Customisation Customisation Customisation Integration Integration Integration Integration Integration Integration Integration Integration Data Migration Data Migration Data Migration Data Migration Data Migration Data Migration Data Migration Data Migration Testing Testing Testing Testing Testing Testing Testing Testing Training Training Training Training Training Training Training Training Go Live Go Live Go Live Go Live Go Live Go Live Go Live Go Live System System System System System System System System Management Management Management Management Management Management Management Management Vendor Vendor Vendor Vendor Vendor Vendor Vendor Vendor Management Management Management Management Management Management Management Management
- 13. “Because we have always done it that way”
- 14. Did you spot the Silo? As a consultant I am contractually obliged to mention them
- 18. Bring some money
- 20. That should do it...
- 21. “It will take us 3 shakes of a lamb’s tail”
- 23. ...nearly there
- 29. Why not all of them?
- 30. The obvious answer then...
- 31. If all the parts are designed at the same time
- 40. DO NOT DESPAIR Don’t just
- 43. An All In One Solution
- 46. It’s one airline, not a dozen departments
- 47. A Fresh Approach – Just do it once
- 53. Servers, Remote Desktops, IT Admins OR URL?
- 54. Dan Gibson, Operations Manager, FlairAir “24/7from anywhere worldwide. Web-based Connect thru any internet or Wi-Fi connection. Significantly reduces our communication output
- 55. Dan Gibson, Operations Manager, FlairAir Day-of-operations screen Master schedule and Crew delay trends Book vacation, reserve requested days Review their monthly schedule Check-in information online
- 56. Dan Gibson, Operations Manager, FlairAir Tablet based All relevant flight information IT platform and support”
- 57. So let’s bring all those departments together
Editor's Notes
- #14: Sizeable Uk airline recently performed “airline wide systems review”Some systemsringfencedSome departments excludedConducted on best of breed in each specific area – requires large programme management team to fit them togetherEven within one supplier’s offering, integration required between modulesTo quote sharhabeel lone: replicating what you do now will increase the cost
- #15: Sizeable Uk airline recently performed “airline wide systems review”Some systemsringfencedSome departments excludedConducted on best of breed in each specific area – requires large programme management team to fit them togetherEven within one supplier’s offering, integration required between modulesTo quote sharhabeel lone: replicating what you do now will increase the cost
- #16: Typical claims: Control operations seamlesslyComprehensive package of applicationsComplete Software PackageFacilitate enhanced decision making between applications and business units...THEY OFTEN IGNORE SALES, PAX, ACCOUNTS, MANAGEMENT etc
- #18: Typical claims: Control operations seamlesslyComprehensive package of applicationsComplete Software PackageFacilitate enhanced decision making between applications and business units...THEY OFTEN IGNORE SALES, PAX, ACCOUNTS, MANAGEMENT etc
- #35: Genuine one system for all users in airline and 3rd partiesGesinevasifiris: one corporate solution, silos will be replaced by common interestSean rattigan: high cost to change, and to support separate interfaces
- #44: Genuine one system for all users in airline and 3rd partiesGesinevasifiris: one corporate solution, silos will be replaced by common interestSean rattigan: high cost to change, and to support separate interfaces
- #46: Functionality – not getting best of breedExpertise – small team approach – sharhabeel: 47% do not get promised functionalityLack of varietyRisk – with inadequate DR could be catastrophicRisk of one supplier – most vendors offer suite of solutions which is higher risk as often different platformsUser reluctance – big names preferred by management, new approach > uncertainty
- #47: Genuine one system for all users in airline and 3rd partiesGesinevasifiris: one corporate solution, silos will be replaced by common interestSean rattigan: high cost to change, and to support separate interfaces
- #48: Sean rattigan: high cost to change, and to support separate interfaces – no silver bullet....Process Mapping ONCERequirements ONCEOPPORTUNITY TO RE-ENGINEER THE AIRLINEcfHolocentricChange must be leadership driven
- #51: All parts of the airline are essential – none can operate without the others
- #52: All parts of the airline are essential – none can operate without the others
- #53: Departmental interactions – Admin, Sales, Ops, Airport, Crew
- #54: Web application is not web enabled, or web front, but genuine web based – accessible anywhere on any platform
- #55: “Our customers demand 24/7 nation-wide dispatch capability and thus our I.T. structure must enable our operational support team to action a last-minute charter and activate flight crews from anywhere worldwide. Real-time communication is key and to add to the complexityAvAIO, thru its web-based OS, enables our entire employee group and 3rd party handlers to connect thru any internet or Wi-Fi connection. This connectivity significantly reduces our communication output: emails, fax and telephone calls. I was in Vancouver the other weekend and got a call requesting a last minute charter flight. I found the nearest coffee shop with Wi-Fi and plugged in my laptop. 2 Americanos and an hour later, I had scheduled and arranged all the flight operations and crews thru the use of AvAIO.
- #56: Our Operational Support Team meets every morning to review our previous day’s operation and day-of operations outlook. We specifically review AvAIO’s Day-of-operations screen, Master schedule and Crew schedule –pairings report. Any MX is also added to our MX schedule during these meetings. We aim in the next few months to target delay trends, employee sick calls, etc. Beginning in August, our entire Crew Schedule is transitioning online to AvAIO. Thru AvAIO, our crews now have the ability to book vacation, reserve requested days off and review their monthly schedule in advance. Our flight crews will now use AvAIO to check-in for their pairings and find all pairing information online (including: catering info, airport info and contact numbers, pax counts, etc.).
- #57: Our goal within the next 6 months is to move some of this technology onto a tablet based platform, where both our flight crew members and In-flight Service Director would be issued a tablet to display all relevant flight information throughout the pairing. AvAIO provides us the IT platform and support for our increase in connectivity and flight volume while maintaining our current staffing levels.”
- #58: Typical claims: Control operations seamlesslyComprehensive package of applicationsComplete Software PackageFacilitate enhanced decision making between applications and business units...THEY OFTEN IGNORE SALES, PAX, ACCOUNTS, MANAGEMENT etc