ERP & NetSuite for B Corps
- 1. ERP & the Cloud – Enabling your Business & Your Social Impact Miles Smith Account Executive, NetSuite.org David Geilhufe Program Manager, NetSuite.org giving@netsuite.com wwww.netsuite.org © NetSuite 2010 1
- 2. Agenda Introduction A bit about NetSuite & NetSuite.org Learning about ERP What is ERP? What is the Cloud? How does ERP help me? Am I ready? The Pitch Benefits of NetSuite Demo
- 3. NetSuite: World’s #1 Cloud ERP Background Performance Founded 1998 World’s most deployed Publicly traded on NYSE: “N” two-tier cloud ERP Offices in 9 countries Used by 10,000+ organizations 1200+ employees Fastest growing top 10 ERP $193M+ revenue Used across 100+ countries #1 Cloud ERP Suite Recognition Best Financial Management Best Relationship Management Best Business Software Solution Top 10 Cloud Best Cloud Platform Companies to Watch
- 4. NetSuite.org: Quick Take Background Community Corporate Citizenship Program 200+ grantees Product Donations & Discounts Pro Bono Service Grants Social Solutions Idealware Top 10 Donor Management System The Donation Partnerships Full NetSuite software, 5 users, support & training free Revenue driven grant <$2M = free + 80% discount $2M-5M = ~$5K + 50% disc. $5M+ = ~$10K + 50% disc. Automatic renewal
- 5. Organizations Powered by NetSuite.org
- 6. The Undisputed Cloud ERP Leader “ NetSuite is the most successful ERP suite SaaS provider operating in terms of active customers, international presence and functionality offered ” across the product June 2011
- 7. Rich Cloud Ecosystem for Many Industries Software Companies Wholesale Distributors Manufacturers Services Companies Retail / Ecommerce www.suiteapp.com
- 8. NetSuite’s Social and Business Impact "Our NetSuite client portal allows clients to see in real-time exactly what our team is doing on a real-time basis. NetSuite's transparency allows our team in Boise to work closely with non-profits nationwide, and the internal efficiencies we realize with NetSuite saves them money which can be reallocated to their programs." Jeff Russell, CEO, Easy Office
- 9. Cloud Computing The Last Great Computing Architecture
- 10. Bottom Line Access your software through a web browser Pay on a subscription basis ** Upgrades are automatic & seamless ** More flexibility, customizability & autonomy
- 11. The Advent of the Business Cloud 6X # 1 Technology 54 % Planning or affecting Interested GROWTH finance in Cloud
- 12. Automated backups, uptime, SLA, Solution maintenance hosted by Automated vendor upgrades Elastic, pay Web and as you go – mobile - scale up or access from down Modern web anywhere based integration © NetSuite 2010 12
- 13. On Premise ERP vs Cloud ERP TCO 80% Reduction in IT 50% Reduction in Headcount Costs $80,000 Training Costs $700,000 $70,000 $600,000 $60,000 $500,000 $50,000 $400,000 $40,000 $300,000 $30,000 $200,000 $20,000 $100,000 $10,000 $0 $0 Dynamics GP and CRM NetSuite Dynamics GP and CRM NetSuite 100% Reduction in 50% Reduction $200,000 Infrastructure Costs $1,600,000 in Overall TCO $180,000 $1,400,000 $160,000 $140,000 $1,200,000 $120,000 $1,000,000 $100,000 $800,000 $80,000 $600,000 $60,000 $400,000 $40,000 $20,000 $200,000 $0 $0 Dynamics GP and CRM NetSuite Dynamics GP and CRM NetSuite 4 Year TCO, 100 Seats
- 14. Why? On-Premise Holds the Business Back Typical IT Budget Allocation 9% Innovation Current 66% 91% on old versions 14 Maintenance Source: ERP in SME, Aug 2010
- 15. What is Enterprise Resource Planning (ERP) Software? Software to Run Business Operations
- 16. Bottom Line Software to actually run your business Huge ROI IF implemented properly
- 17. What is ERP? Keep track of money: Lead to cash Financials Lead to contract Purchase to pay Warehouse Keep track of products Inventory Mgmt. Keep track of people and companies CRM** (customers, partners, etc.) Sales Force Sell Ecommerce** Automation** Time & Human Keep track of employees Expenses Resources Prof. Services Supply Chain Manage profitability Automation Management
- 18. ERP in Graphic Detail Financial Operations Workforce Analytics Budgeting Analytics Analytics Analytics Financial Management Fixed Financials Budgeting Accounting Accounting Assets Human Capital Performance Talent Mgmt. & Recruiting Management Mgmt. Training Procurement & Supplier Inventory & Transport & Ecommerce Logistics Collaboration Warehouse Shipping Product Dev. & Production Manufacturing Product Manufacturing Planning Execution Development Sales & Sales Order Customer Incentive/ SFA Services Mgmt. Service/Support Commissions Mgmt. Corporate Prof. Service Time Expense Travel Project Services Delivery Tracking Mgmt. Mgmt. Mgmt.
- 19. Technology of (some) ERP systems Key Performance Integration Role-based Indicators Dashboards Drill Down Self Service Real Time Reporting Configuration
- 20. Speed, Cost Reduction and Accelerated Business Processes 10% Implementation effort vs. typical ERP 50% Less IT costs than on premise 50%+ Reduction in Audit Prep Time 20-50% Faster financial close time 150%+ ROI and 6 month payback* Source: Nucleus Research, SMB Group, and Customer Case Studies *Based on Nucleus ROI Case Study on RedBuilt
- 21. Success = Implementation IT Project Outcome In budget, on schedule & met 28% expectations Over budget, over schedule & 49% LESS functionality Cancelled or failed prior to 23% completion 5% of ERP projects are a major success (McKinsey)
- 22. Keys to Success It’s not your software / database, it’s you.
- 23. Bottom Line Understand the process Commit the resources Change your organization Eyes can’t be bigger than your stomach Lots of work for the organization
- 24. Understand the Process Phase Objective Key Deliverables Selection “Will it work for us” • Proof of value demo Negotiation “Will the vendor work for us” • Contract Initiate “Getting organized” • Project objectives • Functional scope Analyze “How does your business operate?” • Business Requirements • Project workplan “Adapting the system to your business • Configuration & Configure (and your business to the system)” Customizations • Data migration planning Deploy “Run your business of the system” • Migrate data • End user training Optimize “Learn from your implementation” • Transition to support
- 25. Understand The Right Way Factors rated very significant to success 64% Quality of the implementations project team 62% Effective project management & planning 60% Effective education and end user training 60% Senior management commitment & support 60% Effective control over project scope 52% Effective organizational change management 48% Quality of ERP Product 44% Quality of ERP Vendor
- 26. Understand the Wrong Way Too much of a focus on doing tasks faster, not better (no business strategy) Lack of top management involvement (no one to push) No effort to get employee buy in (software sells itself!) No focus on required organizations changes and process improvements(no change management)
- 27. Invest the Right Resources Skills Project management Business process analysis Software skills Time Planning, Testing, Maintaining Money You usually need to pay for implementation
- 28. Manage Change Understand your own process Understand how your process is going to change Support your staff in changing Knowledge support Emotional support Employee buy in
- 29. Benefits of NetSuite One System to Run Your Organization
- 30. The Typical Way Fundraising Member Management Payroll Accounting Reporting
- 31. Solution: One System for Running an Organization Donors CEO CFO NetSuite SINGLE NetSuite ECOMMERCE DATA CRM+ SOURCE Web Manager Marketing NetSuite FINANCIALS Support Fundraising Volunteers Partners
- 32. Supports Complete Customization: Developer Tools Application Infrastructure
- 33. Customization (without version lock) Typical ERP Customization Moderate • Database customization Vanilla to Heavy • Custom dashboards 79% 21% and reports • Custom forms 74% 26% • Custom scripts 75% 25% • Custom workflows 76% 24% LATEST VERSION • Custom integrations Source: Panorama Consulting
- 34. NetSuite’s Redundant Datacenters © NetSuite 2011 34
- 35. NetSuite’s Cloud Datacenter 99.5% uptime SLC commitment 99.98% 12 months trailing uptime Serve 4BN+ customer requests per month 2.2M+ unique logins per quarter Supports 7,000+ customers Just 20 minutes maintenance per week 2 automated upgrades per year 2 data centers 1 code base PCI-DSS PCI-DSS EU-US Safe Harbor Compliant Compliant Compliant
- 36. NetSuite Cloud Delivery Drives Green Benefits NetSuite customers saved over $61 million in energy bills last year Translates to on average $10K / year energy savings / customers NetSuite SaaS platform eliminates the production of more than 423,000 metric tons of carbon dioxide per year
- 37. Businesses Run Better with Cloud NetSuite Improvement area Business Result Company Accounting efficiency Monthly close reduced by 50% Reduces accounting costs by 20% Financial close from weeks to 4 days IT efficiency Saves approximately $250,000 annually Rolls out cloud ERP in just 6 months to 10 subsidiaries Employee Services revenues lifted Productivity by 20 percent Grew 350% in 6 years without adding staff
- 39. Thank you! Follow up questions? Contact Miles Smith mvsmith@netsuite.com 650-627-1439 August 18, 2011