Product - OneWorld Customer Case Study Slides
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- The document provides overviews of several companies that have implemented NetSuite solutions to help address business challenges and enable growth. It describes how NetSuite helped provide improved visibility, streamline processes, support expansion and international operations, and replace disparate legacy systems for companies across various industries.
Product - OneWorld Customer Case Study Slides
- 1. www.curiousrubik.com Office:+1 646 459 2754
- 2. OneWorld Customers © NetSuite 2010 2
- 3. Overview – Provider of TV broadcast services – Based in Quezon City, Philippines and Redwood City, CA – Replaced custom CRM and ERP system – Chose NetSuite ERP, CRM, and inventory over Microsoft Great Plains Challenges Costly IT maintenance for patchwork of software applications across multiple operating regions Lacked worldwide visibility into sales effectiveness and inventory levels Adding new customers, products, promotions, and locations required IT support and resulted in delays NetSuite Benefits Flexible, efficient two-tier ERP model with integrated reporting into parent company's SAP instance Self-service capabilities eliminated dependence on IT Flexible and reliable CRM, inventory tracking, and accounting across multiple operating regions ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model NetSuite provides the functionality and flexibility we needed, and a single version of the truth, with a reduced initial cost outlay.“
- 4. Overview ‒ Supplier of specialist electronic, photonic & imaging products and services ‒ Based in Wokingham Berks, Great Britain ‒ Customer since 2005 ‒ Replaced Lotus Notes, Vecta ‒ Using OneWorld, ERP, CRM, Sandbox Environment Challenges Business growth hindered by fragmented sales software Sales teams couldn't access customer information in databases of other operations Manual lead processing hindered performance NetSuite Benefits A single view of sales & customer information across 14 operations Overall sales team efficiency has increased significantly Automated processing of website speeds integration with sales pipeline ACAL Plc Consolidates 14 European Sales Operations with OneWorld With NetSuite we all work on one system, and that means we can work together as a single team“
- 5. Overview ‒ Business enterprise software company ‒ Founded in 2002 ‒ 225+ employees ‒ Based in Sydney, Australia ‒ Replaced MYOB and spreadsheets ‒ NetSuite OneWorld and Financial Planning Challenges Couldn’t handle rapid growth with existing software Needed to consolidate across subsidiaries, while managing 15,000+ customers Manual currency conversions increased risk of error NetSuite OneWorld Benefits Real-time consolidation across 7 subsidiaries based on sales into 138 countries Automated multi-currency management Leveraging integrated budgeting and planning NetSuite OneWorld Helps Enable 200% Growth at Atlassian Software No one at Atlassian has to maintain NetSuite... and it has allowed us to build a stable and reliable financial platform to support the company through its dramatic growth. “
- 6. Overview – Online shopping club – Based in Montreal, Canada – Replaced QuickBooks and in-house software – Chose NetSuite OneWorld Challenges Disparate systems provided no visibility into profit and cost across global operations Inventory turnover created significant inventory management challenges Avoid additional hiring for IT operations and system administration NetSuite Benefits 1,100% growth in sales 8x FTE growth in 12 months Eliminated order processing delays Seamless multi-location inventory management Streamlined process for adding hundreds of new products daily Beyond The Rack Serves 4 Million Customers with NetSuite OneWorld Using NetSuite rather than a traditional in-house solution allows us to reduce upfront investment and keep our money focused on growing the business.“
- 7. Overview ‒ Provides environment- friendly solutions and materials to companies ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Chose NetSuite over Sage CRM, MYOB and other applications Challenges Rapid growth strained existing small business systems Time consuming deals with multiple third party warehouses and costly manual processes Poor visibility of third party suppliers made it difficult to track customer orders or resolve dispatch problems IT systems were inadequate to support eCommerce plans and international growth NetSuite OneWorld Benefits Supported 172% growth to a $11.2 million turnover and doubling in daily orders, without adding staff Saving approximately $200,000 per year in staff time by replacing manual processes with automated tools 100% faster response times in resolving distribution problems NetSuite Supports Packaging Company's 176% Growth Without Adding New Staff To grow 176% in 12 months with no slowdown as we did, we needed it (NetSuite), just as we'll need it to grow to 500 or 1000 invoices per day in the future.“
- 8. Overview ‒ Provider of novelties and gifts ‒ Based in the London, UK ‒ Customer since 2007 ‒ NetSuite OneWorld ‒ Replaced QuickBooks ‒ Chose NetSuite OneWorld over SAP and Exchequer Challenges Managing growth across 3 continents Managing multi-location inventory and supply chain Needed financial consolidation for vendor and products NetSuite OneWorld Benefits Saved £50,000+ over on premise software and servers Grew from £1.2 to £2.8M since switching to NetSuite Multi-currency capabilities facilitate financial consolidations BLUW Saves £50,000 Over On-Premise IT We operate on three continents and our business is undergoing enormous growth. It would be impossible to predict future systems and infrastructure requirements for our business. With NetSuite OneWorld, we don't have to. ” “
- 9. Overview ‒ Provider of robots and robotic solutions manufacturer ‒ Based in Pittsburg, PA ‒ Uses NetSuite OneWorld ‒ Replaced QuickBooks, spreadsheets Challenges Required substantial savings to fund plans of a global production network by putting audible financial controls Financials had to support two subsidiaries and sales teams to more than a dozen countries Needed to automate purchasing and production planning yet keep costs low NetSuite OneWorld Benefits Saving $150,000 yearly over the cost of comparable on- premise system Company has grown five-fold in past year without adding any IT staff as well as saving man-hours Attracted new investment NetSuite Helps Consumer Robotics Startup Save $150K Yearly and Manage Global High Tech Manufacturing We started with 5 seats of NetSuite, and a year later we have 25 seats. And the best part is that we pay as we go, and the future is unlimited, both for ourselves and for NetSuite. ”“
- 10. Overview ‒ Sales effectiveness software and services ‒ Customer since 2011 ‒ Based in Pleasanton, CA ‒ Switched from nearly 14 disparate applications, including MS Dynamics GP, Marketo and Neocase ‒ Using OneWorld, OpenAir PSA, CRM Challenges Patchwork of nearly 14 disparate applications Business performance and visibility was hindered by lack of real-time actionable data Merger & acquisition impaired by lack of standardized process in on-boarding new business entities NetSuite Benefits Real-time management & global financial consolidation of 7 subsidiaries Multi-currency transactions in nearly 140 countries Real-time business metrics with drill-down into customer, financial and opportunity detail OpenAir PSA streamlines project management and resource utilization for 100+ consultants & integrators CallidusCloud Upgrades Its Global Business Operations to NetSuite For the first time, we have a complete 360-degree view of our customers and our business. NetSuite is our system of record and it's fantastic.“
- 11. Overview ‒ Dental implant care provider ‒ Based in Greenwood Village, CO ‒ Customer since 2010 ‒ Switched from Microsoft Dynamics GP ‒ Using OneWorld Challenges Complex subsidiary structure of over 120 entities Poor multi-subsidiary support requiring more than 90 charts of accounts 92 separate instances of Microsoft Dynamics GP made growth for ClearChoice Management not feasible. NetSuite Benefits Consolidated 92 separate instances of Microsoft Dynamics GP on OneWorld Multi-subsidiary OneWorld solution implemented in just three months Reduced financial closing time by 80% ClearChoice Management Consolidates Over 120 Subsidiaries on NetSuite OneWorld NetSuite OneWorld gives us the power we need to run our large and growing business, increase our labor efficiencies, and simplify our processes. ”“
- 12. Overview ‒ Interconnection and Colocation solutions, Telecom ‒ Based in Denver, CO ‒ Customer since 2011 ‒ 100+ Users ‒ Switched from disparate small-business applications ‒ Using OneWorld Challenges Move all information into one single database Provide staff with remote access to the system A solution requiring little on-going on-site maintenance or management NetSuite Benefits Integrated all data into one database, and the company’s information secured by automatic back up Enabled remote, real-time access into the system for all staff Requires minimal on-site IT infrastructure and management Cologix Streamlines Business with Netsuite NetSuite's SuiteCloud solution, from CRM to ERP and the custom developed Network Inventory Management system, affords us a single version of the truth and a 360 degree view of our entire business ” “
- 13. Overview ‒ Talent Management Software ‒ Customer since 2009 ‒ Based in Santa Monica, CA ‒ Switched from QuickBooks & home-grown application ‒ Using OneWorld & OpenAir Challenges Limited business software to support international launch Complex customer contracts & revenue recognition requirements slowed financial reporting & hindered growth Customer-focused marketing & promotions are hindered by lack of customer analysis tools NetSuite Benefits Double-digit growth without adding IT staff for finance Automating billing processes & multi-currency conversions helped reduce staff time spent by 60% 7 different currencies automatically converted & consolidated into U.S. dollars with OneWorld Talent Management Firm Streamline Financials for Continued Growth After IPO NetSuite's financial reporting, compliance workflows, and other functions helped us save months of staff time during our IPO process, and they continue to help us save time and money in our day-to-day financial and compliance reporting. “
- 14. Overview ‒ Business back office outsourcing for charter schools ‒ Based in Emeryville, CA ‒ Customer since 2007 ‒ Using OneWorld Challenges Maintain double-digit growth rate Tightening budgets and growing compliance demands Wanted solution that would scale to handle dozens of charter schools NetSuite Benefits Deliver greater functionality to school-clients at less than 50% of the cost of outsourced IT service Real-time reporting capabilities tracking complex, constantly changing charter school compliance rulings NetSuite economies of scale let EdTec offer 30 schools knowledgebase with more than 600 tutorials on a multitude of subjects NetSuite Helps Charter School Services Provider Cut Client IT Costs in Half With a single instance of NetSuite, we're running 30 schools as if they were business subsidiaries.“
- 15. Overview ‒ Manufacturer of gastroenterology devices ‒ Founded in 2008 ‒ 90 employees ‒ Based in Alpharetta, GA ‒ Replaced Quickbooks ‒ NetSuite ERP, CRM, Advanced Inventory and eCommerce Challenges Inadequate functionality to handle growth Zero inventory and manufacturing controls Complex supply chain: China, Korea, EU, USA NetSuite Benefits Fully implemented in two months NetSuite webstore delivers 15% of revenue Configured Case Management for FDA compliance Reduced 4 FTE IT staff and $8K per user license vs. on-premise solution 300% Annual Growth and FDA Compliance with NetSuite NetSuite is the only Cloud based solution that was built from the ground up. Salesforce.com, Great Plains and SAP BBD are all patch-up solutions.“ ”
- 16. Overview – Provider of clean energy – Based in Melbourne, Australia – Chose NetSuite OneWorld over Microsoft Dynamics – Replaced MYOB and SugarCRM Challenges Wanted to leverage the growing clean-energy market Fragmented software applications Customer questions on complex configuration or installation issues often required hour-long phone calls NetSuite Benefits Saved $200,000 over buying on-premise software and servers, and is now doubling revenues yearly Average order-to-cash time has decreased by 33% Website price updates now happen instantaneously Customer self-service enables sales to come in daily without requiring any employee contact, while reducing hour long service calls to 20 minutes. Energy Matters Slashes Order to Cash 33% Using NetSuite OneWorld NetSuite has enabled us to grow at a rate faster than we expected, from 20 people to more than 100 in just a few years.“
- 17. Overview – Full-service marketing agency (clients include Nationwide Insurance, Coca-Cola, Chick-fil-A, UPS & Cisco Systems) – Based in Columbus, OH – Switched from Salesforce.com, Harris Enterprise Agency Suite (EAS), Atlassian JIRA – Using OpenAir, PSA, OneWorld, Advanced Billing, Revenue Recognition, SFA Challenges Managing & reconciling information across standalone project management, SFA, billing, financials, time & expense reporting, and related systems Standardization and centralization of three separate agencies on a single system Problematic use of Citrix VPN to access certain data cause delays and impact productivity NetSuite Benefits Productivity and decision-making improved with 6x faster access to information and report generation Reconciliation of financials and project services data in a single integrated system Anywhere, anytime web access promotes collaboration across distributed office environments Digital and Social Marketing Agency Gets Disruptively Creative with NetSuite NetSuite is the ideal solution to standardize our various processes and enables outstanding visibility and execution across the business.“
- 18. Overview ‒ Library solutions provider ‒ Founded in 1998 ‒ Based in Duluth, GA ‒ Replaced Sage SalesLogix, Goldmine, ACT!, Mas90, DynaLink ‒ NetSuite OneWorld Challenges Trying to grow a complex business selling specialized hardware and software to libraries and colleges, but had trouble keeping up with orders Manual processes slowed responses to price changes resulting to inaccuracies Non-integrated solutions made it difficult for management to assess business performance NetSuite OneWorld Benefits Saves more than $100,000 yearly Reduced time for processing estimates and orders by 75% Improved customer relationship 40% reduction of customer-reseller administration NetSuite Helps Education Systems Distributor Save $100,000 Yearly While Maintaining High Growth NetSuite has given us an out-of-the-box product that lets us aggregate all data on a single platform, which gives us the flexibility to customize it pretty much any way we want.“ ”
- 19. Overview ‒ Cosmetics Packaging and Design ‒ Based in the Netherlands ‒ Customer since 2005 ‒ Replaced Microsoft Word and Excel ‒ Uses OneWorld, Advanced Inventory, Site Builder, ERP, CRM SFA Challenges Company growth supported by an easy-to-install IT system with worldwide access & corporate transparency Managing network operating in 25+ countries, multiple currencies & languages, with subsidiary relationships Expertise to maintain & update website. Replace inefficient manual data entry in Word & Excel NetSuite Benefits Accurate account of operations: sales coordination, supplier control, consolidated accounting & reporting, quality control, delivery and payment Successful management of international currencies and time zones 50% year-on-year growth Fasten Grows 50% Year-on-Year Thanks to Cloud-Based Software Suite We've evaluated the competition and came to the conclusion that NetSuite is leagues ahead in terms of functionality, ease of use and price.“
- 20. Overview ‒ Fresh produce provider ‒ Based in Sydney, Australia ‒ NetSuite OneWorld ‒ Replaced DOS-based financial system and MS Excel spreadsheets Challenges Previous systems provided limited visibility and financial information had to be retrieved from multiple sources High level of manual processing Inefficient paper-based inventory Time-consuming work processes NetSuite OneWorld Benefits Now, with the ability to manage higher stock volumes resulting to significant growth and major expansion in the past 3 years Saving man-hours with complete, real-time visibility of warehouse inventory and improved on-time delivery of goods With NetSuite’s cloud-based system, FPG has opened several new sites without delays Australia's Largest Fresh Produce Provider Gains Significant Market Advantage with NetSuite OneWorld NetSuite has paid for itself many times over by giving Fresh Produce Group significant market advantage. Cost, ease of use and simple customisation make it the best ERP choice for us right now. “
- 21. Overview ‒ Swim wear and swimming gear distributor ‒ Based in the United States (HQ) and Bulgaria ‒ NetSuite OneWorld ‒ Replaced Sage Acpacc Challenges Non-integrated software made it difficult for Finis to take advantage of the growth opportunities Limited visibility to available inventory prevented sales reps to make on-site/pool-side sale Company growth plans prevented by poor business solution infrastructure NetSuite OneWorld Benefits Now saving $20,000 yearly over cost and $140,000 in FTE salaries due to increased efficiencies Growth rate from 20% and up while warehouse efficiency increased by 20% OneWorld’s multi-currency and multi-tariff functions helped produce financial reports for its Bulgarian subsidiary NetSuite OneWorld Helps Swimwear Innovator Lap Larger Competitors to Accelerate Growth With NetSuite, our sales reps can track inventory in real time and make instant sales at pool-side or during customer store visits—something that many of our competitors are not able to do. “
- 22. Challenges Inefficient, error-prone manual processes with spreadsheets incapable of supporting their growth plans Delays and errors from lack of integration between web storefront and back-office operations Limited visibility into inventory, sales and B2B customers made business planning and growth difficult NetSuite Benefits Visibility and automation across finance, order and inventory management, CRM and purchasing Capture transactional data from 30+ retail locations worldwide and B2B/B2C sales over its web storefront Saves 100hrs/week by consolidating multiple recipients from a single corporate gift order into a single line Garrett Popcorn Shops Heats Up Its Business Growth with NetSuite With NetSuite, multiple lines of business are integrated into a single platform and that provides visibility for management, finance and our inventory team.“ Overview – Food and hospitality (gourmet popcorn) – Based in Chicago, IL – Customer since 2006 – Switched from Spreadsheets – Using NetSuite Financials, OneWorld, CRM, Inventory Management, Order Management, Purchasing
- 23. Overview – Provider of online publishing services – 30 million readers per month – Based in New York, NY – Replaced QuickBooks and Excel with NetSuite OneWorld Challenges Operational inefficiencies hindered growth Difficulty optimizing complex, multi-dimensional advertising contracts using QuickBooks Lack of consolidated financial information Inefficient revenue recognition and limited business visibility NetSuite Benefits Deployed NetSuite OneWorld in 60 days Integrated accounts payable and receivable processes cut bookkeeping costs by 20% Role based dashboards give up-to-the minute views of order performance, receivables and expenses NetSuite OneWorld Reduced Gawker Media’s Bookkeeping Costs by 20% Our processes are integrated and automatic, and our analysis is based on dependable, up-to-the-minute information.“
- 24. Overview – Aircraft operating leasing business – Based in Sydney, Australia – Customer since 2007 – Switched from outsourcing, manual systems – Using OneWorld Challenges Outsourced accounting couldn’t keep up with their growth Complexity of accounting for airplane rentals, debt schedules with global currencies and tax laws NetSuite Benefits Grown from 11 to 48 rental aircraft Greatly accelerated monthly period-end close to 10 business days Web-based cloud computing architecture eliminates need for investing in on-premise resources and staff Aviation Rental Company Adds 37 Aircraft After Moving to NetSuite We have transactions in Euros, British pounds, and Australian dollars and NetSuite copes with the re-translation of these back into our functional currency of US dollars. “
- 25. Overview ‒ Provider of transportation technology ‒ Based in St. Paul, MN ‒ Customer since 2008 ‒ NetSuite OneWorld ‒ Switched from SAP ‒ Running NetSuite in 2 months ‒ Deployed NetSuite across inventory, ERP, and CRM Challenges Needed scalable ERP system after 3M spinoff Unable to perform financial or sales analysis Growth limited by lack of visibility into new sales opportunities NetSuite OneWorld Benefits NetSuite provides a scalable, cost effective ERP system that allows GTT to continue rapid growth Even with 3 subsidiaries, GTT gets detailed, weekly financial and sales reports Dashboards provide instant inventory, backlog and pipeline visibility GTT Running on NetSuite OneWorld with 2,000+ Customers in Just 60 Days In 60 days we had a complete, scalable ERP infrastructure, thanks to NetSuite, and we're now growing at a good pace. ”“
- 26. Overview ‒ Activity image capture coompany ‒ Based in San Mateo, CA ‒ Switched from Quickbooks, Salesforce.com, SaaS- based eCommerce platform ‒ Running NetSuite OneWorld Challenges Combination of outsourcing and fragmented in-house business software prevented GoPro from taking full advantage of a fast-growing market opportunity Inability of business software to handle multiple sales/distribution channels had slowed order processing Lack of integration between accounting and customer records caused delays in tracking receivables NetSuite OneWorld Benefits Grown revenue by 300% year-over-year The company is saving approx. $360,000 yearly Faster workflow, increased productivity and saved man-hours NetSuite Helps Manufacturer Grow 300% While Expanding Market and Attracting Strategic Investors Not only does NetSuite support our business growth, but it also benefits our investor and strategic partner relations, with its support for financial transparency, information accuracy, and regulatory compliance. “
- 27. Challenges Flexibility to adapt to new demands of omni-channel shoppers and optimize its global supply chain Cost and difficulty in maintaining dozens of point-to-point integrations that couldn’t support business transparency High costs for IT resources and delays from mainframe applications and 60-server data center NetSuite Benefits Accelerated business transformation from mail-order catalog company to multi-channel retailer Visibility into salesorders across channels, inventory and customer information Fulfil orders with same-day shipping compared to once- a-day batch processing Hanover Direct Transforms Its Business to Modern Multi-Channel Retailer NetSuite enables us to literally guide the business in real time. Overview – Has a portfolio of home fashions, apparel and gift brands – Based in New Jersey – Customer since 2011 – Switched from Infor/Lawson ERP for financials, legacy mainframe ERP for inventory and order management, homegrown legacy CRM – Using OneWorld, NetSuite Manufacturing, Financials, Inventory Management, Order Management, CRM
- 28. Overview ‒ Supplier of metalworking machinery and lifecycle services to manufacturers ‒ Based in Melbourne, Australia ‒ Replaced Sage Pastel Evolution, SalesLogix, ServiceCEO, Vertical Solutions, Briefcase, Crystal Reports, Excel ‒ Using OneWorld, Inventory Management, Order Management, CRM, SuiteCommerce Challenges Patchwork of more than a half-dozen on-premise applications made managing the business difficult Delays in reporting and business execution, and loss of productivity with double data-entry Continued struggle with a third party service application NetSuite OneWorld Benefits Access to rich reporting with summary-to-detail drill-down on a departmental, regional & line of business basis Single customer view with process workflow, billing automation, visual scheduling, project costing and support for smartphones and tablets Mobile billing capabilities with electronic signature capture enables 85% of invoicing to be done in the field Eliminate 'Data Management Nightmare' to Engineer Business Innovation NetSuite has really helped us to increase the utilization and efficiency of our engineers as they now have the ability to know where all resources are at any given time, and who has capacity for further work. “
- 29. Overview – Provider of security services – Founded in 1999 – Based in Beijing, China – Serving 11 cities in Asia – NetSuite OneWorld replaced QuickBooks and Excel Challenges Global operations across China, India and SE Asia needed sophisticated enterprise wide solution On-premise system had no CRM capabilities, poor data flow and reporting resulting in human error Previous solutions offered minimal marketing opportunities NetSuite OneWorld Benefits NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region Sales Proposal process cut by 50% Expanded limited accounting staff into full international financial group using OneWorld Integrated marketing campaign, and improved customer analysis NetSuite Cloud Improved ICD’s Sales Efficiency 50% Going through SOX compliance with NetSuite has been easy, inexpensive, and fast.“
- 30. Overview ‒ Agriculture (sugar production at five mills in Mexico) ‒ Based in Monterrey, Mexico ‒ Customer since 2008 ‒ Switched from Custom-built legacy applications, Aspel, CONTPAQ, Microsoft SQL Server, Microsoft Access and Excel ‒ Using OneWorld ‒ Partnered with Netsoft Challenges No standardization across processes & information Lacked visibility into inventory management and other core processes, forcing guesswork decisions Time consuming data re-entry NetSuite Benefits Automated sales orders, procurement, multi-location inventory management, order management & fulfilment, and customer management in 1 integrated solution Real-time visibility into sugar stock across all five mills Management control over subsidiary sugars mills and multi-currency transactions in Mexican pesos, U.S. dollar & Euros with OneWorld Ingenios Santos Realizes Sweet Business Success with NetSuite NetSuite has given us a world-class solution with minimal initial investment . . . A cloud solution has many advantages over an on-premise solution, and there is not a better solution in the cloud than NetSuite. “
- 31. Overview – Provider of IT services – Based in London, UK – NetSuite OneWorld – Replaced Salesforce.com, Maximiser, Goldmine, Sage Challenges Multiple business units couldn't share sales and other data, hindering company growth Manual invoicing was slow, error-prone Inability to track sales leads NetSuite Benefits 60 users across UK; 100 employee users in California access NetSuite easily via browsers and dashboards Company sales have increased by 100% Company is saving 33% of administrative time over previous system Better visibility into customer data Innovise Grows Sales by 100% With NetSuite OneWorld Using OneWorld stopped duplication of effort and improved financial accuracy by eliminating the errors inherent with manual processing.“
- 32. Overview ‒ Designs, manufactures and markets clear dental aligners ‒ Based in Sydney, Australia ‒ Customer since 2009 ‒ Switched from Intuit Quickbooks ‒ Using OneWorld Challenges Limited accounting software for a complex volume discount structure Software limitations hindered global market progress Handling multiple subsidiaries with multi-currency conversions NetSuite Benefits Multi-currency and multi-subsidiary support produce consolidated financial statements in 4 seconds, from 5 hours previously Automation has cut weekly invoicing time from 30 hours to 8 hours 30% growth in three years, while only adding one employee for finance NetSuite helps Invisalign Australia automate processes and is Saving About $250K Yearly Without NetSuite, we wouldn't be able to grow at this pace.
- 33. Overview ‒ Manufacturer of RFIDs ‒ Based in Burlington, Ontario ‒ NetSuite replaced QuickBooks, Sage Pastel, in- house applications ‒ Deployed NetSuite OneWorld Challenges Needed to streamline logistics and administration costs to succeed with corporate re-structuring Encumbered by numerous market initiatives and disparate IT applications in headquarters and remote subsidiaries Delayed workflow and financial analysis Lack of accurate production forecasting NetSuite OneWorld Benefits IPICO trimmed in excess of $300k in annual admin costs Accurate production planning has helped reduce shipping costs by 5 to10% and better inventory forecasting helped reduce purchasing cost by 10% Multi-subsidiary closing reduced from 30 to 5 days Global Manufacturer Restructures, Streamlines And Thrives with NetSuite OneWorld We had a logistics nightmare, and our disconnected business software wasn't helping. NetSuite now links our logistics planning with financials, and lets us access all our business information from anywhere in the world. ” “
- 34. Overview ‒ Grocery (produce displays of fruits and vegetables) ‒ Based in Mexico City, Mexico ‒ NetSuite OneWorld ‒ Replaced SAP, Microsoft Dynamics GP, and Salesforce.com Challenges Impaired business efficiency and growth potential due to patchwork of disparate applications Lack of integration between previous website and back-office systems required time-consuming manual updates to inventory, prices, and products Struggled with high IT overhead and on-premise systems NetSuite OneWorld Benefits Fast-growing manufacturer of grocery store produce displays with 28% annual revenue growth in sales to new customers Enjoys multilingual, multi-location, and multi-currency capabilities Accurate, real-time inventory data on website grows business JM Villegas Expands Its Global Sales and Business Operations with NetSuite With NetSuite, we have more time to dedicate to growing our business instead of creating or developing new code. Having ERP, CRM and ecommerce in a single system with access from anywhere has improved every aspect of operations. “
- 35. Overview – Manila-based fast food company – $800m revenue – 32,000 employees – 1,800 stores – Strategic emphasis on rapid global expansion – Oracle Financials at corporate Challenges Robust growth potential threatened by fragmented, unreliable financial information Aggressive expansion goals made consolidated financials essential Too lengthy and costly to deploy Oracle worldwide NetSuite OneWorld Benefits Completed rollout to 10 stores in Vietnam took two months 265 stores subsequently rolled out in China Automating reporting, and enforce governance Real-time visibility across territories Standardizing ERP at a Fraction of the Time and Cost of Oracle NetSuite OneWorld gives us a way to deliver a standard platform across the organization in a timeframe and at a cost that supports our continued growth and development. “
- 36. Overview – Global education company – Based in Singapore – $2B+ annual revenue – 40,000 employees – 3,700 locations worldwide – NetSuite OneWorld and SuiteCloud customization – Replaced on premise ERP system Challenges Needed a solution that could be rapidly deployed and scaled to existing and new subsidiaries The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive Needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries NetSuite Benefits Four month rollout to 6 subsidiaries Reduced ongoing systems costs by 70% Real-time consolidated view of performance across subsidiaries Knowledge Universe Gained Agility and Reduced Costs With NetSuite OneWorld We chose NetSuite OneWorld for its multi-entity consolidation functionality combined with the capability to tailor the system to meet the unique business requirements of each individual subsidiary. “
- 37. Overview ‒ Develop, market and distribute a variety of consumer products ‒ Based in Greenwood Village, CO ‒ Customer since 2009 ‒ Replaced QuickBooks, manual processes ‒ Using OneWorld, Advanced Financials, ERP, CRM SFA Challenges Sudden, rapid growth for newly released product Slow, unreliable IT resources Upgrade manual order processing, inventory management, and other processes NetSuite Benefits 500% growth while adding only 3 extra staff Time-per-order is cut from 10-minutes to an average of just less than 2-minutes Automated inventory management eliminates risk of shipping mistakes. NetSuite Helps Business Incubator Manage Success We couldn't be handling this volume of business without NetSuite. We'd need an army of extra staff, and even then it wouldn't work because of the inefficiencies and inaccuracies of spreadsheets and manual processes. “
- 38. Overview – Leader in the design, promotion, marketing and distribution of licensed die-cast race cars – Based in Concord, N.C. – Customer since 2005 – Replaced IBM AS/400 ERP – Uses OneWorld; Oz Development OzLINK; SPS Commerce Challenges Legacy green-screen IBM AS/400 ERP systems forced business users to rely on IT for basic business information. Delays and poor visibility into sales, customer, inventory & supplier data undermined business efficiency & growth potential. Lionel incurred unnecessary costs in outsourcing its distribution and fulfilment functions to a third-party logistics provider. NetSuite Benefits NetSuite OneWorld enables fast, seamless financial consolidation and reporting between the Lionel parent and NASCAR subsidiary. Upgraded from a legacy IBM AS/400 Financial and operational managers no longer need to rely on IT for data access and business reporting. Orders increased 118% in direct-to-consumer model railroad sales between 2012–13 while inventory costs were reduced. Lionel Goes Full Steam Ahead with NetSuite The feature-rich self-service reporting capabilities of NetSuite have empowered our business users to do their own analysis, and that’s improved our efficiency and effectiveness“
- 39. Overview ‒ Women's apparel brand ‒ Based in New York, NY ‒ Customer since 2006 ‒ Replaced QuickBooks, osCommerce ‒ Using OneWorld, SuiteCommerce, ERP, Inventory Management, Order Management Challenges Keeping up with growing volume of transactions & SKUs Lack of real-time data and visibility from standalone financials, inventory and ecommerce Lilla P needed an integrated business management solution to realize their growth potential NetSuite Benefits Quadrupled revenue on SuiteCommerce since 2007, with 2x revenue growth as Lilla P refined its retail webstore Robust website functionality with out of stock notifications, image zooming, one-page checkout & "click to select" to change product colors without page reload Improved efficiency in inventory control, order management and financials Lilla P Finds a Perfect Fit with SuiteCommerce NetSuite has definitely allowed us to scale our business very seamlessly while improving productivity and avoiding unnecessary costs for servers and on-premise software. “
- 40. Overview ‒ A subsidiary of New York- based NBTY, manufacturer of 22,000 nutritional products ‒ Based in Beijing, China ‒ Customer since 2008 ‒ Replaced Sage Accpac ‒ Using OneWorld, SuiteCommerce, Sandbox Environment, Advanced Inventory, Advanced Financials, CRM+ Challenges System used at the subsidiary level was too time- consuming and inflexible to support explosive growth Their HQ’s on-premise ERP expansion system requires extensive networking & localization Sage financial reporting was slow & cumbersome with custom reports requiring engagement with consultants NetSuite Benefits Two-tier ERP deployment provides U.S. corp. parent with real-time web-based visibility into subsidiary performance Avoids cost of at least 3 FTE at the subsidiary level for accounting & IT that would run a competing system Streamlines inventory management, warehousing and distribution of over 200 SKUs 100% a year growth in a two-tier model for global consolidation and visibility NetSuite is a very good system that beats everything we compared it to and it makes the globe small. Our parent company is in New York and we're in China, and they get instant, real-time visibility into our performance. “
- 41. Overview ‒ Content, collaboration and information sharing solutions for the public sector and regulated industries ‒ Customer since 2011 ‒ HQ based in Sydney, Australia ‒ Switched from MYOB in Asia Pacific, Sage in United Kingdom and Excel spreadsheets ‒ Using OneWorld Challenges Global financial transparency limited by different accounting systems used in all worldwide offices On-premise solution in UK provided limited visibility and access for Australian head office Finance team wasted time on data retrieval and compilation, rather than adding analysis and insights NetSuite Benefits Complete global visibility across 7 subsidiaries, with real- time financial reporting and consolidation Monthly financial close accelerated 3x and reporting cycles reduced from 15 to 5 days OneWorld multi-currency conversion capabilities automate transactions across multiple countries Objective Corporation Transforms Global Finance Operations with OneWorld NetSuite OneWorld not only meets our current needs, but gives us the scalability to seamlessly add products and solutions as required in the future.“
- 42. Overview – Consumer electronics (devices and software to stream movies, music and games to TVs) – Based in Saratoga, Calif. – Customer since 2011 – Replaced QuickBooks – Solutions: NetSuite Financials, Advanced Inventory, OneWorld Challenges QuickBooks couldn’t scale to high transaction volumes as Roku experienced sensational business growth, selling more than 5 million devices since 2008. Lack of visibility and control in previous environment for timely reporting, inventory controls, sales visibility or pricing optimization. NetSuite Benefits Increased revenue 15% since going live on NetSuite in 2012. Automated order management of 85% of Roku’s revenue, saving countless hours of manual work previously required. Scalability to handle more than 3 million unit orders since Roku went live with NetSuite, including large order spikes during the holiday season. Monthly financial close time reduced by 500%, without adding personnel in finance, order management or IT Roku Gains Agility for Sensational Growth in Highly Competitive Streaming Entertainment Industry NetSuite has really allowed us to focus on delivering products and services and not having to worry about the IT side of things. We’re able to scale the business very quickly.“
- 43. Overview – E-tailer of rugged and distinctive leather bags, luggage, wallets, accessories – Based in San Antonio, TX – Using NetSuite OneWorld, SuiteCommerce, Inventory Management, Financials, CRM, Warehousing / Distribution, Marketing – Switched from QuickBooks, Excel, Salesforce.com, homegrown ecommerce website Challenges Difficult to manage webstore disconnected from back- office inventory, financials and customer records Lack cross-departmental visibility of KPIs Excessive time spent on manual data entry NetSuite Benefits 50% revenue growth since implementing NetSuite Manage 5 subsidiaries supporting multi-currency transactions and local tax compliance with NetSuite OneWorld 100% e-tail business with full integration between webstore, back-office inventory, financials and CRM Save on 2 employees doing inventory forecasting Real-time visibility on critical business metrics Leather Goods E-Tailer Saddles Up with NetSuite We've become much more empowered with NetSuite and have much better control over the business. Because of the functionality inherent in NetSuite, we're able to do things we could never have done before. “
- 44. Overview ‒ Producer of digital signage ‒ Founded in 1987 ‒ Based in Exton, PA ‒ NetSuite OneWorld replaced QuickBooks, Sage MAS 50 and 200 ‒ Running NetSuite across ERP, Inventory, CRM and eCommerce Challenges Needed to improve operational efficiency to maintain competitive position Wanted to continue its global expansion into India and other countries Needed to improve website sales efficiency NetSuite OneWorld Benefits Month-end closing takes five days instead of three weeks Budgeting with real-time data from 11 subsidiaries and 9 holding companies around the world Web-based product sales processes are integrated with accounting, inventory and other processes NetSuite Helps Manage 11 Subsidiaries With Real-Time Data NetSuite helped us combine multi-company, country, language, and currency silos into one data center, and now lets us view all this information globally or locally.“
- 45. Overview ‒ Education (music instruction for youngsters and adults) ‒ Based in Burr Ridge, IL ‒ Customer since 2009 ‒ 110 Subsidiaries ‒ Switched from Salesforce.com, QuickBooks, Excel ‒ Using OneWorld Challenges Struggle with reporting, manual spread sheets and poor forecasting capabilities A completely integrated end-to-end platform that didn’t require users to log in to multiple systems Difficulty in reconciling data between NetSuite backend and Salesforce.com CRM system NetSuite Benefits Rapid growth to 105+ locations in 4 countries, adding 28 schools in 2012 and 34 schools in 2013 Improved productivity of 300+ users accessing a single, consolidated data set $100K annual savings in licensing and IT costs with a unified CRM and back-office application School of Rock Strikes a Powerful Chord with NetSuite There’s no way we could have added 35 schools in 2012 without NetSuite.
- 46. Overview – Worlds Largest Carpet Manufacturer and a Leading Floorcovering Provider. – Based in Dalton, Ga. – Customer since 2006 – Launched its 210,000-sq-ft manufacturing plant in Nantong, China with NetSuite – Uses NetSuite, OneWorld, NetSuite Manufacturing, Advanced Inventory Challenges Needed an ERP solution that could scale across a complex global environment with a lean IT footprint, low capital expense and swift deployment. Wanted a solution that supported the Mandarin language and multi-currency conversion and featured manufacturing capabilities. Reduce the time required to deliver product to Asian markets by several weeks from their China-plant. NetSuite Benefits Visibility and control over their 10 international subsidiaries. Seamlessly transact in the Chinese renminbi and Australian dollar Extend the solution for use by Mandarin speakers across the manufacturing plant World’s Largest Carpet Manufacturer Launches New China Factory with Two-Tier ERP Because NetSuite is in the cloud, we can enter new markets faster. We’re very confident NetSuite will seamlessly support our growth outside North America.“
- 47. Overview ‒ Recreation, Hospitality ‒ Based in Twin Bridges, CA ‒ In business since 1996 ‒ Customer since 2010 ‒ Switched from JD Edwards ‒ Using OneWorld Challenges Replace its JD Edwards business software without any IT support Seasonal nature of business requires versatility and a software that's not difficult to learn and understand NetSuite Benefits $70,000 yearly savings over cost of comparable server- based software and maintenance Evaluation and implementation of a full ERP system in just 60 days Takes only 45 minutes to train a new manager and 1.5 days for regular season staff. NetSuite Helps Ski Resort Cut Costs, Launch ERP Software in 90 Days We had just 90 days to select a completely new ERP infrastructure get it running. NetSuite was the only vendor that could comfortably deal with that timeframe.“
- 48. Overview ‒ Marine Science; Marine mammal consultancy ‒ Based in St Andrews, UK ‒ Customer since 2010 ‒ Switched from Sage Line 100 ‒ Using OneWorld and OpenAir Challenges Using an accounting system that could not support a global growth ambition The company was looking for a multi-company, multi- currency cloud based scalable solution The company wanted to leverage on a standardized CRM system with rapid consolidation at month end NetSuite Benefits Support seven additional companies without increasing the company’s headcount NetSuite has allowed us to shorten reporting timescales from 10 to 6 working days Significant increase in productivity due to NetSuite’s anywhere, anytime access NetSuite helps growing marine mammal consultancy with global growth ambitions The investment in NetSuite has enabled us to avoid hiring additional new staff, improve our financial close and increase our overall customer service level.“
- 49. Overview ‒ Developer and marketer of network, application, and storage management software ‒ 249+ Employees ‒ Founded in 1998 ‒ Based in Richmond, VA ‒ Replaced QuickBooks ‒ Running NetSuite OneWorld integrated with Salesforce.com Challenges Global software maker had difficulty keeping up with accounting demands of 60,000 customers Complex revenue reporting requirements Fragmented IT software NetSuite OneWorld Benefits Cut administrative costs by 30% Achieved 3 month ROI Instant visibility across customers, geographies, products, and employees International roll out in just 6 months to 10 subsidiaries Using NetSuite Solution, Solarwinds Cuts Administrative Costs By 30% We needed more than just a good accounting solution. We had to responsibly manage growth, and NetSuite provided the business application infrastructure to do exactly that. “ ”
- 50. Overview ‒ Education, Healthcare, Retail ‒ Based in Queensland, Australia ‒ Founded in 1985 ‒ Customer since 2009 ‒ Switched from QuickBooks, Outlook, custom Access databases, eventsPro ‒ Using OneWorld Challenges Spectronics wanted a better VPN solution for multi-user access to corporate systems Very little information integration and no data integrity between systems NetSuite Benefits Always-available Web client access, removing operational bottlenecks between international offices Increased marketing ROI from customer data integration Complete access to customer profile & purchase history, giving Training & therapy consultants faster and more accurate guidance Spectronics Improved Customer Service, Increased ROI and International Integration It was obvious to us that the other products were stitched together. NetSuite is built to be integrated from the ground up.“
- 51. Overview – Provider of tools used in the culinary profession – Based in Sydney, Australia – Chose NetSuite OneWorld over SAP BusinessOne – Replaced Microsoft Great Plains Challenges Migration from startup software to Microsoft Dynamics GP failed after 12 months of significant investment Microsoft Dynamics GP provided virtually no usable reporting data Solving GP problems would require over $100,000 in hardware, plus additional IT headcount NetSuite Benefits Saving over $100,000 in server hardware, plus ongoing IT headcount Cut accountant billable hours in half Majority of customizations now managed and implemented in-house, saving on consulting fees NetSuite OneWorld Saved TCT Hundreds of Thousands on IT We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful enough for us to enhance, refine, and grow with.“
- 52. Overview ‒ Provider of business integration software ‒ Based in New York, NY ‒ Switched from QuickBooks ‒ Running NetSuite OneWorld Challenges Kept adding wide-ranging, disparate point solutions Employees tied up in data processing tasks Limited data on professional services availability or client engagement profitability NetSuite OneWorld Benefits Reduction in tens of thousands of dollars in maintenance spend Deployed across 5 GL’s and 5 separate currencies Improvement in visibility and SOX compliance Freed up tactical roles to focus on analytical needs Optimized resource utilization and gained clarity into customer profitability TradeCard Consolidating 5 Subs Using NetSuite OneWorld NetSuite was the perfect partner to help us clean house, and it has improved our visibility and SOX compliance having our books on a single system.“
- 53. Overview – Financial Services (credit cards, insurance) – Based in Sydney, Australia – Customer since 2007 – Using OneWorld Challenges Bring outsourced accounting function in-house, and get robust reporting and efficient financial processes Manual entry of transactions into their accounting software Integrate new product lines, users, and subsidiaries without requiring large capital expense outlays NetSuite Benefits Avoided need for expensive servers and hardware with NetSuite's SaaS model Cost savings from more efficient processes on bank reconciliation, expense payment, and purchase orders New product lines, users & subsidiaries quickly incorporated into the system NetSuite OneWorld Ideal for Virgin Money's Business Model NetSuite OneWorld has the multi-company capabilities and Web-based nature that make it ideal for our business requirements.“
- 54. Challenges Lacked scalability and efficiency to support the company's strategies for growth. Managing diverse elements of its payroll processes through disparate data sets that needed consolidation. NetSuite Benefits Real-time visibility into over 10,000 SKUs stocked at WaterFilters.NET’s warehouse and distribution center. Consolidated view across more than a million B2B & B2C customers across the world. NetSuite OneWorld multi-entity management capabilities enable simplified financial consolidation across separate wholesale and retail business units. WaterFilters.NET Gains a 'Perfect Storm' of Scalability, Efficiency & Affordability We've seen a 600% revenue increase in the past 3 years, and we could not have efficiently fulfilled those orders without a system like NetSuite in place.“ Overview – Water Filter superstore – Based in Zumbrota, Minn. – Customer since 2001 – Switched from QuickBooks, Tradepoint – Using NetSuite OneWorld, CRM, Inventory Management, Order Management
- 55. Overview ‒ International non-profit organization working to develop sustainable drinking water and sanitation systems sources ‒ Based in Denver, CO ‒ Customer since 2010 ‒ Using OneWorld Challenges On-premise applications compromising organizational effectiveness when tracking funding and expenses Water for People personnel wasted time managing and consolidating disparate data sets in in-house IT systems NetSuite Benefits OneWorld enables monitoring and consolidation of international subsidiary locations and facilitate multi- currency transactions Improved financial visibility and control with the ability to tie financials to individual projects and budgets Centralized system to oversee grants and donations improves management of donor restricted expenses Water for People Makes a Difference in Latin America, Africa and Asia with NetSuite.org The ability to have all of our country offices on the single NetSuite system and do global financial consolidations has been extremely valuable.“
- 56. Overview – Provider of professional services – Based in Los Angeles, CA – NetSuite OneWorld – Replaced Microsoft Great Plains Challenges Underpowered and inefficient accounting system Slowdowns occurred in client and employee payments, damaging relationships Disparate processes and separate instances risked errors in expenses and commissions NetSuite Benefits Reconciliation now 50% faster and fully accurate Commissions calculated quickly and paid on-time Streamlined billings ensure that sponsors pay on time and process expenses fast Financial information available to in real-time NetSuite Helps Cut WMG’s Billing Reconciliation Time by 50% With NetSuite, our contracts and processes are linked, making it much easier to see what we keep and what we remit.“ ”
Editor's Notes
- #9: Results: Saved more than £50,000 over on-premise IT software and servers Company has grown from £1.2 to £2.8 million since switching to NetSuite NetSuite multi-currency capabilities facilitate financial consolidations. Challenges: Small company was trying to manage growth across 3 continents Needed to manage multi-location inventory, distribution chain Needed financial consolidation for complex vendor and product relationships. Solution: Chose NetSuite OneWorld over SAP, Exchequer, for financials, Ecommerce, CRM NetSuite partner First Hosted Ltd provided implementation support.
- #10: Results: Saved more than £50,000 over on-premise IT software and servers Company has grown from £1.2 to £2.8 million since switching to NetSuite NetSuite multi-currency capabilities facilitate financial consolidations. Challenges: Small company was trying to manage growth across 3 continents Needed to manage multi-location inventory, distribution chain Needed financial consolidation for complex vendor and product relationships. Solution: Chose NetSuite OneWorld over SAP, Exchequer, for financials, Ecommerce, CRM NetSuite partner First Hosted Ltd provided implementation support.