SlideShare a Scribd company logo
Chapter


      3
          Strategic Analysis

                       MANDEEP KAUR
                       HARSHIL SHAH
                       MONISH SHAH
4-1
Chapter Roadmap
      Analysing Company’s Resources &
       Competitive Position
      Core Competencies & Distinctive
       Competitiveness
      Organisational Capability Profile
      Strategic Advantage Profile



4-2
Strategic Management
       Strategic Management is the art and science of formulating,
        implementing and evaluating cross-functional decisions that enable
        an organization to achieve it’s objectives.
       Elements of Strategic Management:
          Strategic Analysis
          Strategic Choice
          Strategic Implementation
       Strategic Analysis is the investigation of the objective factors being
        considered in the process of strategic choice.
             Strategic          Strategic             Strategic
             Analysis           Choice               Implementation

                            Evaluation Process
4-3
PYRAMID OF STRATEGY


                        STRATEGY

                           PLANS


                     PROGRAMMES

                       PROJECTS

                        BUDGET

       Policies, Procedures, Rules, Regulations, etc

4-4
Approaches to Assess How Well
               the Present Strategy Is Working
       Qualitative assessment –     Quantitative assessment –
        What is the strategy?         What are the results?
            Completeness                 Is company achieving its
                                           financial and strategic
            Internal consistency          objectives?
            Rationale                    Is company an above-
                                           average industry
            Relevance                     performer?




4-5
Key Indicators of How Well
                the Strategy Is Working
       Trend in sales and market share
       Acquiring and/or retaining customers
       Trend in profit margins
       Trend in net profits, ROI
       Overall financial strength and credit ranking
       Efforts at continuous improvement activities
       Trend in stock price and stockholder value
       Image and reputation with customers
       Leadership role(s) – Technology, quality, e-commerce,
        innovation, etc.
4-6
Analysing Company’s Resources &
                                         Competitive Position

       S W O T represents the first letter in
         S   trengths
         W   eaknesses
         O   pportunities
         T   hreats
       For a company’s strategy to be well-conceived, it must be
          Matched to    its resource strengths and weaknesses
          Aimed    at capturing its best market opportunities and
            erecting defenses against external threats to its well-being

4-7
Identifying Resource Strengths
                 and Competitive Capabilities
       A strength is something a firm does well or an attribute that
         enhances its competitiveness
           Valuable competencies or know-how
           Valuable physical assets
           Valuable human assets
           Valuable organizational assets
           Valuable intangible assets
           Important competitive capabilities
           An attribute that places a company in a position of market
            advantage
           Alliances or cooperative ventures with partners




4-8
Identifying Resource Weaknesses
                 and Competitive Deficiencies
       A weakness is something a firm lacks, does poorly, or a
         condition placing it at a disadvantage
       Resource weaknesses relate to
             Inferior or unproven skills, expertise, or intellectual
              capital
             Lack of important physical, organizational, or intangible
              assets
             Missing capabilities in key areas

                 Resource weaknesses and deficiencies
                      are competitive liabilities!
4-9
Identifying a Company’s
                            Market Opportunities
        Opportunities most relevant to a company are those
         offering:
           Good match with its financial and organizational resource
            capabilities
           Best   prospects for profitable & long-term growth
           Potential
                    for competitive
            advantage




4-10
Identifying External Threats
        Emergence of cheaper/better technologies
        Introduction of better products by rivals
        Entry of lower-cost foreign competitors
        Onerous regulations
        Rise in interest rates
        Potential of a hostile takeover
        Unfavorable demographic shifts
        Adverse shifts in foreign exchange rates
        Political upheaval in a country
4-11
Role of SWOT Analysis in
                 Crafting a Better Strategy
        The most important part of S W O T analysis is not
         developing the 4 lists of strengths, weaknesses,
         opportunities, and threats, but rather
           Using  the 4 lists to draw conclusions
            about a company’s overall situation and
           Acting   on the conclusions to
               Better match a company’s strategy to its
                resource strengths and market opportunities,
               Correct the important weaknesses, and

               Defend against external threats

4-12
Competencies vs. Core Competencies
                      vs. Distinctive Competencies
        A competence is the product of organizational learning
         and experience and represents real proficiency in
         performing an internal activity


       A       core    competence     is    a    well-performed
         internal activity central (not peripheral or incidental)
         to a company’s competitiveness and profitability


        A distinctive competence is a competitively valuable
         activity a company performs better than its rivals

4-13
Core Competencies -- A
                   Valuable Company Resource
        A competence becomes a core competence when the
         well-performed activity is central to a company’s
         competitiveness and profitability
        Often, a core competence results from collaboration
         among different parts of a company
        Typically, core competencies reside in a company’s
         people, not in assets on a balance sheet
        A core competence gives a company a potentially
         valuable competitive capability and represents a definite
         competitive asset
4-14
Examples: Core Competencies
        Know-how in creating operating systems for cost
         efficient supply chain management
        Speeding new/next-generation products to market

        Better after-sale service capability

        Skills in manufacturing a high quality product

        System to fill customer orders accurately and swiftly




4-15
Distinctive Competence -- A
                Competitively Superior Resource
        It’s a specific ability possessed by a particular
         organization exclusively, or in a relatively large measure
        A distinctive competence is a competitively significant
         activity that a company performs better than its
         competitors
        A distinctive competence
           Represents   a competitively valuable capability rivals do
            not have
           Presents   attractive potential for being a cornerstone of
            strategy
           Can  provide a competitive edge in the marketplace —
4-16        because it represents a competitively superior resource
Examples: Distinctive
                                  Competencies
        Sharp Corporation
           Expertise   in flat-panel display technology
        Toyota and Honda
           Low-cost, high-quality manufacturing capability and short
            design-to-market cycles
        Intel
           Abilityto design and manufacture ever more powerful
            microprocessors for PCs
        Wal-Mart
           Low-cost distribution and use of state-of-the-art retail
            technology
4-17
Determining the Competitive
                Value of a Company Resource
        To qualify as competitively valuable or to be the basis for
         sustainable competitive advantage, a “resource” must
         pass 3 tests:

          1.   Should provide access to potential market….

          2.   Should contribute to the customer benefits of the end
               product….

          3.   Should be difficult for the rivals to imitate….




4-18
Organisational Capability Profile
        Organisational capability means the potential of the
        company to use its strengths & to overcome its
        weaknesses with a view to avail the opportunities
        provided & face the threats posed by its external
        enviornment.
        Organisational Capability Profile includes 3 factors:




4-19
General Management
                                      Factors
        It  is concerned with the accomplishment of
         organisational objectives by utilising physical, financial
         & human resources.
        A Manager performs 5 basic functions:




4-20
Planning
                         Suitable
                        Organisati
                           onal
                        structure


       Optimum                             Right
       Levels of                          People in
        Control                            Right
                       Effective           Places

                       Planning

                                      Effective
           Effective
                                     Methods of
          Leadership
                                     Motivation

4-21
Organising
        Means to an end.
        It is essential to carry out pre-determined course of action
        Organising includes:
           Giving a structure to a task
           Authority – Responsibility Relationship.
           Co-ordination
           Control
        Pressure to complete the desired objectives.
        Organising is a medium to complete tasks as per priority


4-22
Directing
        It  involves efforts directed towards             achieving
         organisational goals
        The basic function of management is:
           Motivating
           Commanding
           Leading
           Activating
        It deals with inducing the willingness & cooperation of
         employees towards attaining the objectives
        It also enables a sense of coordination of activities

4-23
Staffing
        Centered around human resource management.
        It includes:
           Job Design & Analysis
           HR Planning
           Recruitment & Selection
           Training & Development
           Performance Appraisal & Compensation
           Union Mgmt & Grievance Handling
           Maintaining records
        It is one of the most complicated task to handle.

4-24
Controlling
        It includes all activities that are undertaken to ensure the
         actual performance confirm to the planned performance
        The controlling activities include:
                        Establish performance standards


                          Measure actual performance


                Compare actual performance to planned standards


                             Take corrective action
4-25
Functional Management
                                     Factors
        Functional competence refers to the strengths of the
         organisation in the functional areas of management viz;




4-26
Marketing Management
                               Customer
                               Analysis
                Social
              Responsibili                   Buying
                  ty



       Opportunity
                                                      Selling
        Analysis




                                                 Product &
          Marketing
                                                  Service
          Research
                                                 Planning

                                        Price
                      Distribution
                                      Planning
4-27
Contd…
        Marketing System Audit
           Marketing Intelligence system
           Market & Sales Forecast
           Marketing Cost
        Marketing Productivity Audit
           Profitability
           Cost Reduction
        Marketing Function Audit
           Product – line & offerings
           Distribution
           Pricing
4-28
Financial Management



       Investment   Financing
        Decision    Decision



              Dividend
              Decision


4-29
Contd…
        Financial Checklist
           Liquidity
           Activity(Turnover)
           Profitability
           Growth




4-30
Production & Operation
                               Management
        Managing the resources required to produce the products
         or render services provided by the organisation.
        It reflects:
           Product Design
           Product Cost
           Production Efficiencies
           Production Process
           Inventory
           Work Force
           Product Quality


4-31
Human Resource Management
        It is said that, the difference between two organisations in
          term of competencies is due to the difference in the
          capabilities of their Human Resources.
                                  Human Resource
                                    Department


                        HR                          Human      Industrial
       Employment                  Compensation
                    Development                    Relations   Relations




4-32
Research & Development
        It is concerned with:
           creationof knowledge;
           design of goods & services; &
           the operation of production process
        Survival & Development




4-33
Value Chain Analysis
        It separates the activities of the firm into a sequential
         chain.
        Michael Porter’s representation of the value chain
         distinguishes between:
           Primary  Activities (those involved with the transformation
            of inputs and interface with the customer)
           Support Activities (those involved with other activities
            which support the primary function of the organisation)




4-34
 Support Activities

        FIRM’S INFRASTRUCTURE

        HUMAN RESOURCE MANAGEMENT

        TECHNOLOGY DEVELOPMENT




                                                PROFIT MARGIN
        PROCUREMENT

         I   L      O           O   L   M   S
         N   O      P           U   O   A
                                            E
                    E                   R
         B   G                  T   G       R
                    R                   K
         O   I      A           B   I   E   V
         U   S      T           O   S   T   I
         N   T      I           U   T   I   C
         D   I      O           N   I   N   E
                    N           D   C   G
             C


        Primary Activities
4-35
Strategic Advantage Profile
                       Strategic Advantage


                    Organisational Capability


                         Competencies


                       Synergistic Effects


                     Strengths & Weaknesses


       Organisational Resources + Organisational Behaviour
4-36
Strategic Advantage
        It is the outcome of organizational capabilities
        The rewards are in terms of financial parameters (eg. Profit,
          shareholder value) or in terms on non-financial parameters
          (eg. Market share, goodwill)




4-37
4-38

More Related Content

PPTX
Session 2 Business Vision and Mission.pptx
PDF
Chapter 1 the nature of strategic management
DOCX
Strategy formulation lecture notes
PPT
Strategic Management: Concepts & Cases Chapter 05
PPTX
Different levels of strategy
PPTX
Strategies Formulation | Types Of Business Strategies & Objectives | Long Ter...
PDF
Strategic management.Chapter 2
PPTX
Introduction to strategic planning
Session 2 Business Vision and Mission.pptx
Chapter 1 the nature of strategic management
Strategy formulation lecture notes
Strategic Management: Concepts & Cases Chapter 05
Different levels of strategy
Strategies Formulation | Types Of Business Strategies & Objectives | Long Ter...
Strategic management.Chapter 2
Introduction to strategic planning

What's hot (20)

PPTX
Porter’s generic competitive strategies
PPTX
The concept of Core Competency
PPTX
Organizational Strategy and Levels
PPTX
Partnership and strategic allaincing
PPT
Functional Strategies
PPT
Strategic Thinking, Vision and Leadership
PPTX
Harward business review- What is strategy ?
PPTX
Balanced score card
PPT
Corporate Strategy
PPTX
SM CH 2 VISION AND MISSION ANALYSIS
PPTX
Meaning, nature and process of strategic evaluation
PPTX
Business level strategy
PPT
Strategy implementation
PDF
Your strategy needs a strategy
PDF
Lecture chapter 5
PPT
Strategic management ppt
PPTX
Corporate strategy
PDF
Chapter 12 strategic leadership
PPTX
Strategic Management: Ch 1 Introduction
PPT
Business level strategies
Porter’s generic competitive strategies
The concept of Core Competency
Organizational Strategy and Levels
Partnership and strategic allaincing
Functional Strategies
Strategic Thinking, Vision and Leadership
Harward business review- What is strategy ?
Balanced score card
Corporate Strategy
SM CH 2 VISION AND MISSION ANALYSIS
Meaning, nature and process of strategic evaluation
Business level strategy
Strategy implementation
Your strategy needs a strategy
Lecture chapter 5
Strategic management ppt
Corporate strategy
Chapter 12 strategic leadership
Strategic Management: Ch 1 Introduction
Business level strategies
Ad

Viewers also liked (7)

PPT
10 strategic advantage profile
PPTX
Presentation1
PPTX
Costs and value added calculation in livestock value chains—A technically rob...
PPTX
Resources based view
PDF
21502606 mba-strategic-management-unit-ii
PPTX
Etop presentation
10 strategic advantage profile
Presentation1
Costs and value added calculation in livestock value chains—A technically rob...
Resources based view
21502606 mba-strategic-management-unit-ii
Etop presentation
Ad

Similar to Strategic Analysis Bpsm (20)

PPT
PPT
M5 evaluating and competitive position
PPT
M5 evaluating and competitive position
PPT
Analyzing company's resources and competitive position
PPT
Strategic Management Lecture 3
DOCX
CHAPTER 4EVALUATING A COMPANY’S RESOURCES, CAPABILITIES, AND
PPT
evaluating a company's resources and competitive position.ppt
PPT
Chap004 understanding company's resources and position
PPTX
Chapter 04 Evaluating a Company’s Internal Environment.pptx
PPTX
Defining the Organization’s Strategic Direction
PPT
Ethics & Public Speaking in Society Modeling Chapter 3
PPT
David sm14 inppt04_ge
PPTX
Competing for Advantage.pptx
PPTX
Chapter 7
PDF
St. mgt. chapter 4
PPT
PPT
.....................chap4-strategic.ppt
PPTX
Inovasi Strategi Produk Agroindustri_wk 3 Organizing innovation.pptx
PPT
chap4-strategic.ppt mba Strategic Manaagement
M5 evaluating and competitive position
M5 evaluating and competitive position
Analyzing company's resources and competitive position
Strategic Management Lecture 3
CHAPTER 4EVALUATING A COMPANY’S RESOURCES, CAPABILITIES, AND
evaluating a company's resources and competitive position.ppt
Chap004 understanding company's resources and position
Chapter 04 Evaluating a Company’s Internal Environment.pptx
Defining the Organization’s Strategic Direction
Ethics & Public Speaking in Society Modeling Chapter 3
David sm14 inppt04_ge
Competing for Advantage.pptx
Chapter 7
St. mgt. chapter 4
.....................chap4-strategic.ppt
Inovasi Strategi Produk Agroindustri_wk 3 Organizing innovation.pptx
chap4-strategic.ppt mba Strategic Manaagement

Recently uploaded (20)

DOCX
Euro SEO Services 1st 3 General Updates.docx
PDF
WRN_Investor_Presentation_August 2025.pdf
PDF
Roadmap Map-digital Banking feature MB,IB,AB
PDF
Katrina Stoneking: Shaking Up the Alcohol Beverage Industry
PPTX
Business Ethics - An introduction and its overview.pptx
PPTX
Amazon (Business Studies) management studies
PPTX
Dragon_Fruit_Cultivation_in Nepal ppt.pptx
PDF
Power and position in leadershipDOC-20250808-WA0011..pdf
PDF
Stem Cell Market Report | Trends, Growth & Forecast 2025-2034
PPTX
ICG2025_ICG 6th steering committee 30-8-24.pptx
PPTX
New Microsoft PowerPoint Presentation - Copy.pptx
PPTX
Belch_12e_PPT_Ch18_Accessible_university.pptx
PPTX
Probability Distribution, binomial distribution, poisson distribution
DOCX
Business Management - unit 1 and 2
PDF
Elevate Cleaning Efficiency Using Tallfly Hair Remover Roller Factory Expertise
PDF
kom-180-proposal-for-a-directive-amending-directive-2014-45-eu-and-directive-...
PPTX
The Marketing Journey - Tracey Phillips - Marketing Matters 7-2025.pptx
PDF
Training And Development of Employee .pdf
PDF
Chapter 5_Foreign Exchange Market in .pdf
PDF
Dr. Enrique Segura Ense Group - A Self-Made Entrepreneur And Executive
Euro SEO Services 1st 3 General Updates.docx
WRN_Investor_Presentation_August 2025.pdf
Roadmap Map-digital Banking feature MB,IB,AB
Katrina Stoneking: Shaking Up the Alcohol Beverage Industry
Business Ethics - An introduction and its overview.pptx
Amazon (Business Studies) management studies
Dragon_Fruit_Cultivation_in Nepal ppt.pptx
Power and position in leadershipDOC-20250808-WA0011..pdf
Stem Cell Market Report | Trends, Growth & Forecast 2025-2034
ICG2025_ICG 6th steering committee 30-8-24.pptx
New Microsoft PowerPoint Presentation - Copy.pptx
Belch_12e_PPT_Ch18_Accessible_university.pptx
Probability Distribution, binomial distribution, poisson distribution
Business Management - unit 1 and 2
Elevate Cleaning Efficiency Using Tallfly Hair Remover Roller Factory Expertise
kom-180-proposal-for-a-directive-amending-directive-2014-45-eu-and-directive-...
The Marketing Journey - Tracey Phillips - Marketing Matters 7-2025.pptx
Training And Development of Employee .pdf
Chapter 5_Foreign Exchange Market in .pdf
Dr. Enrique Segura Ense Group - A Self-Made Entrepreneur And Executive

Strategic Analysis Bpsm

  • 1. Chapter 3 Strategic Analysis MANDEEP KAUR HARSHIL SHAH MONISH SHAH 4-1
  • 2. Chapter Roadmap Analysing Company’s Resources & Competitive Position Core Competencies & Distinctive Competitiveness Organisational Capability Profile Strategic Advantage Profile 4-2
  • 3. Strategic Management  Strategic Management is the art and science of formulating, implementing and evaluating cross-functional decisions that enable an organization to achieve it’s objectives.  Elements of Strategic Management:  Strategic Analysis  Strategic Choice  Strategic Implementation  Strategic Analysis is the investigation of the objective factors being considered in the process of strategic choice. Strategic Strategic Strategic Analysis Choice Implementation Evaluation Process 4-3
  • 4. PYRAMID OF STRATEGY STRATEGY PLANS PROGRAMMES PROJECTS BUDGET Policies, Procedures, Rules, Regulations, etc 4-4
  • 5. Approaches to Assess How Well the Present Strategy Is Working  Qualitative assessment –  Quantitative assessment – What is the strategy? What are the results?  Completeness  Is company achieving its financial and strategic  Internal consistency objectives?  Rationale  Is company an above- average industry  Relevance performer? 4-5
  • 6. Key Indicators of How Well the Strategy Is Working  Trend in sales and market share  Acquiring and/or retaining customers  Trend in profit margins  Trend in net profits, ROI  Overall financial strength and credit ranking  Efforts at continuous improvement activities  Trend in stock price and stockholder value  Image and reputation with customers  Leadership role(s) – Technology, quality, e-commerce, innovation, etc. 4-6
  • 7. Analysing Company’s Resources & Competitive Position  S W O T represents the first letter in S trengths W eaknesses O pportunities T hreats  For a company’s strategy to be well-conceived, it must be  Matched to its resource strengths and weaknesses  Aimed at capturing its best market opportunities and erecting defenses against external threats to its well-being 4-7
  • 8. Identifying Resource Strengths and Competitive Capabilities  A strength is something a firm does well or an attribute that enhances its competitiveness  Valuable competencies or know-how  Valuable physical assets  Valuable human assets  Valuable organizational assets  Valuable intangible assets  Important competitive capabilities  An attribute that places a company in a position of market advantage  Alliances or cooperative ventures with partners 4-8
  • 9. Identifying Resource Weaknesses and Competitive Deficiencies  A weakness is something a firm lacks, does poorly, or a condition placing it at a disadvantage  Resource weaknesses relate to  Inferior or unproven skills, expertise, or intellectual capital  Lack of important physical, organizational, or intangible assets  Missing capabilities in key areas Resource weaknesses and deficiencies are competitive liabilities! 4-9
  • 10. Identifying a Company’s Market Opportunities  Opportunities most relevant to a company are those offering:  Good match with its financial and organizational resource capabilities  Best prospects for profitable & long-term growth  Potential for competitive advantage 4-10
  • 11. Identifying External Threats  Emergence of cheaper/better technologies  Introduction of better products by rivals  Entry of lower-cost foreign competitors  Onerous regulations  Rise in interest rates  Potential of a hostile takeover  Unfavorable demographic shifts  Adverse shifts in foreign exchange rates  Political upheaval in a country 4-11
  • 12. Role of SWOT Analysis in Crafting a Better Strategy  The most important part of S W O T analysis is not developing the 4 lists of strengths, weaknesses, opportunities, and threats, but rather  Using the 4 lists to draw conclusions about a company’s overall situation and  Acting on the conclusions to  Better match a company’s strategy to its resource strengths and market opportunities,  Correct the important weaknesses, and  Defend against external threats 4-12
  • 13. Competencies vs. Core Competencies vs. Distinctive Competencies  A competence is the product of organizational learning and experience and represents real proficiency in performing an internal activity A core competence is a well-performed internal activity central (not peripheral or incidental) to a company’s competitiveness and profitability  A distinctive competence is a competitively valuable activity a company performs better than its rivals 4-13
  • 14. Core Competencies -- A Valuable Company Resource  A competence becomes a core competence when the well-performed activity is central to a company’s competitiveness and profitability  Often, a core competence results from collaboration among different parts of a company  Typically, core competencies reside in a company’s people, not in assets on a balance sheet  A core competence gives a company a potentially valuable competitive capability and represents a definite competitive asset 4-14
  • 15. Examples: Core Competencies  Know-how in creating operating systems for cost efficient supply chain management  Speeding new/next-generation products to market  Better after-sale service capability  Skills in manufacturing a high quality product  System to fill customer orders accurately and swiftly 4-15
  • 16. Distinctive Competence -- A Competitively Superior Resource  It’s a specific ability possessed by a particular organization exclusively, or in a relatively large measure  A distinctive competence is a competitively significant activity that a company performs better than its competitors  A distinctive competence  Represents a competitively valuable capability rivals do not have  Presents attractive potential for being a cornerstone of strategy  Can provide a competitive edge in the marketplace — 4-16 because it represents a competitively superior resource
  • 17. Examples: Distinctive Competencies  Sharp Corporation  Expertise in flat-panel display technology  Toyota and Honda  Low-cost, high-quality manufacturing capability and short design-to-market cycles  Intel  Abilityto design and manufacture ever more powerful microprocessors for PCs  Wal-Mart  Low-cost distribution and use of state-of-the-art retail technology 4-17
  • 18. Determining the Competitive Value of a Company Resource  To qualify as competitively valuable or to be the basis for sustainable competitive advantage, a “resource” must pass 3 tests: 1. Should provide access to potential market…. 2. Should contribute to the customer benefits of the end product…. 3. Should be difficult for the rivals to imitate…. 4-18
  • 19. Organisational Capability Profile  Organisational capability means the potential of the company to use its strengths & to overcome its weaknesses with a view to avail the opportunities provided & face the threats posed by its external enviornment.  Organisational Capability Profile includes 3 factors: 4-19
  • 20. General Management Factors  It is concerned with the accomplishment of organisational objectives by utilising physical, financial & human resources.  A Manager performs 5 basic functions: 4-20
  • 21. Planning Suitable Organisati onal structure Optimum Right Levels of People in Control Right Effective Places Planning Effective Effective Methods of Leadership Motivation 4-21
  • 22. Organising  Means to an end.  It is essential to carry out pre-determined course of action  Organising includes:  Giving a structure to a task  Authority – Responsibility Relationship.  Co-ordination  Control  Pressure to complete the desired objectives.  Organising is a medium to complete tasks as per priority 4-22
  • 23. Directing  It involves efforts directed towards achieving organisational goals  The basic function of management is:  Motivating  Commanding  Leading  Activating  It deals with inducing the willingness & cooperation of employees towards attaining the objectives  It also enables a sense of coordination of activities 4-23
  • 24. Staffing  Centered around human resource management.  It includes:  Job Design & Analysis  HR Planning  Recruitment & Selection  Training & Development  Performance Appraisal & Compensation  Union Mgmt & Grievance Handling  Maintaining records  It is one of the most complicated task to handle. 4-24
  • 25. Controlling  It includes all activities that are undertaken to ensure the actual performance confirm to the planned performance  The controlling activities include: Establish performance standards Measure actual performance Compare actual performance to planned standards Take corrective action 4-25
  • 26. Functional Management Factors  Functional competence refers to the strengths of the organisation in the functional areas of management viz; 4-26
  • 27. Marketing Management Customer Analysis Social Responsibili Buying ty Opportunity Selling Analysis Product & Marketing Service Research Planning Price Distribution Planning 4-27
  • 28. Contd…  Marketing System Audit  Marketing Intelligence system  Market & Sales Forecast  Marketing Cost  Marketing Productivity Audit  Profitability  Cost Reduction  Marketing Function Audit  Product – line & offerings  Distribution  Pricing 4-28
  • 29. Financial Management Investment Financing Decision Decision Dividend Decision 4-29
  • 30. Contd…  Financial Checklist  Liquidity  Activity(Turnover)  Profitability  Growth 4-30
  • 31. Production & Operation Management  Managing the resources required to produce the products or render services provided by the organisation.  It reflects:  Product Design  Product Cost  Production Efficiencies  Production Process  Inventory  Work Force  Product Quality 4-31
  • 32. Human Resource Management  It is said that, the difference between two organisations in term of competencies is due to the difference in the capabilities of their Human Resources. Human Resource Department HR Human Industrial Employment Compensation Development Relations Relations 4-32
  • 33. Research & Development  It is concerned with:  creationof knowledge;  design of goods & services; &  the operation of production process  Survival & Development 4-33
  • 34. Value Chain Analysis  It separates the activities of the firm into a sequential chain.  Michael Porter’s representation of the value chain distinguishes between:  Primary Activities (those involved with the transformation of inputs and interface with the customer)  Support Activities (those involved with other activities which support the primary function of the organisation) 4-34
  • 35.  Support Activities FIRM’S INFRASTRUCTURE HUMAN RESOURCE MANAGEMENT TECHNOLOGY DEVELOPMENT PROFIT MARGIN PROCUREMENT I L O O L M S N O P U O A E E R B G T G R R K O I A B I E V U S T O S T I N T I U T I C D I O N I N E N D C G C  Primary Activities 4-35
  • 36. Strategic Advantage Profile Strategic Advantage Organisational Capability Competencies Synergistic Effects Strengths & Weaknesses Organisational Resources + Organisational Behaviour 4-36
  • 37. Strategic Advantage  It is the outcome of organizational capabilities  The rewards are in terms of financial parameters (eg. Profit, shareholder value) or in terms on non-financial parameters (eg. Market share, goodwill) 4-37
  • 38. 4-38