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Hello.
James Caig
Head of strategy, True Digital
@jamescaig
Strategy - what the @*%! is it anyway?
Strategy - what the @*%! is it anyway?
Strategy - what the @*%! is it anyway?
Strategy - what the @*%! is it anyway?
Strategy - what the @*%! is it anyway?
What the @&*! is it
anyway?
Strategy - what the @*%! is it anyway?
1. What is strategy and why do we
need it?
2. What makes a strategist?
3. What should they be doing for you?
Strategy - what the @*%! is it anyway?
“STRATEGY
IS GOD”
O
S
T
I want to lose weight
Lose ten kilos
Diet (eat better, exercise more)
Record calorie intake and exercise output
Visualise ‘thinner me’
Use stairs instead of the lift
Join up with other dieters
O
S
T
Morris Ernst, 1933
Publish Ulysses, legally
Win court case before publication
Sort Judge and Jury
Make it about literary opinion
Get prosecuted under import laws
Get myself arrested
O
S
T
Steve Jobs, Apple, 1997
Survival
Simplification
Products
Style
Management systems
Team structures
O
S
T
It’s not strategy until
it’s written down
Strategy - what the @*%! is it anyway?
“THE STRATEGY
KERNEL”
The diagnosis
A guiding policy
Coherent actions
The diagnosis
A guiding policy
Coherent actions
The obstacles in the way of success
Signposting your approach to dealing with the
obstacles
Feasible actions and resource commitments
designed to carry out the guiding policy
Strategy - what the @*%! is it anyway?
The future is wobbly
Craigslist disruption map
Source:Budd Caddell https://medium.com/nobl-collective/culture-is-more-than-a-ping-pong-table-d8c634e475f
Strategy - what the @*%! is it anyway?
Q: Did you end the year working to the
same marketing plan as you started it?
92%
8%
NO
YES
Source: Aegis / Advertising Association, 2014
Strategy - what the @*%! is it anyway?
Strategy - what the @*%! is it anyway?
Strategy - what the @*%! is it anyway?
Strategy brings focus
and gives you a better
chance of controlling
your own destiny
1. What is strategy and why do we
need it?
2. What makes a strategist?
3. What should they be doing for you?
Strategy - what the @*%! is it anyway?
Strategy - what the @*%! is it anyway?
Common sense
Curiosity
Brevity
“I think science is not about absolutes.
Science is about honesty.
The idea that scientists are some kind
of priests that have unique access to
knowledge about nature is nonsense –
in many ways I see it as the codified
application of common sense.
It’s like plumbing."
Source: http://gu.com/p/49je3/sbl
“I think science is not about absolutes.
Science is about honesty.
The idea that scientists are some kind
of priests that have unique access to
knowledge about nature is nonsense –
in many ways I see it as the codified
application of common sense.
It’s like plumbing."
Source: http://gu.com/p/49je3/sbl
strategy
Strategy
strategists
“I think science is not about absolutes.
Science is about honesty.
The idea that scientists are some kind
of priests that have unique access to
knowledge about nature is nonsense –
in many ways I see it as the codified
application of common sense.
It’s like plumbing."
Source: http://gu.com/p/49je3/sbl
strategy
Strategy
strategists
Source:
RSA
Student
Design
Award
Winner
https://
vimeo.com/
128238282
“Poetry gave me great pleasure. As a schoolboy I took intense delight in
Shakespeare. Pictures gave me considerable, and music very great, delight.
But now my mind has become a kind of machine for grinding general laws out
of large collections of fact. The loss of these tastes is a loss of happiness, and
may be injurious to the intellect, and more probably to the moral character, by
enfeebling the emotional part of our nature.”
“The narrative arts greatly widen our
perceptions of human experience, and
enable us – vicariously, or as a fly-on-
the-wall witness – to see into lives,
conditions and experiences which one
might never encounter in practice.”
Read.
Research.
Be open-minded, ask questions.
Of business, people, history, fiction, art, the future.
Seek different sources, learn counter-arguments.
Reconcile and understand.
Create new connections.
Create competitive advantage.
Read.
Research.
Be open-minded, ask questions.
Of business, people, history, fiction, art, the future.
Seek different sources, learn counter-arguments.
Reconcile and understand.
Create new connections.
Create competitive advantage.
And write.
Research like an
academic. Write
like a reporter.
1. What is strategy and why do we
need it?
2. What makes a strategist?
3. What should they be doing for you?
Constant
Optimisation
Richard Huntington, Saatchi & Saatchi
Periodic
Disruption
Data gathering and
synthesis
Knitting together a wide
range of sources to
uncover insight and distill
thinking that sharpens
focus. 
A good insight is fresh, deep, focused
and directional.
Faris Yakob
A good insight is something you didn’t
know before. Something that may
change the way you think about the
problem.
Dave Trott
A good insight is when you realise the
business problem is a behaviour change
in disguise
Pats McDonald
FACT: People tend to feed their pets once a day
OBSERVATION: They feed them at breakfast and dinner time
INSIGHT: People feel guilty eating in front of their pets
Kevin Drew Davis
FACT: People tend to feed their pets once a day
OBSERVATION: They feed them at breakfast and dinner time
INSIGHT: People feel guilty eating in front of their pets
Kevin Drew Davis
FACT: People tend to feed their pets once a day
OBSERVATION: They feed them at breakfast and dinner time
INSIGHT: People feel guilty eating in front of their pets
Kevin Drew Davis
FACT: People tend to feed their pets once a day
OBSERVATION: They feed them at breakfast and dinner time
INSIGHT: People feel guilty eating in front of their pets
Kevin Drew Davis
Facilitation and
collaboration
Work with analytics,
media, UX and design
Structure and lead
workshops
Develop the fundamental
skills that give confidence
to a client and a team 
Story telling
Make data tell a story
Bring others along with
a compelling vision of
the future
Hone a well-crafted
rationale to a business-
changing creative idea
1. What is strategy and why do we
need it?
2. What makes a strategist?
3. What should they be doing for you?
Go start some fires.
Thank you.

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Strategy - what the @*%! is it anyway?

  • 1. Hello. James Caig Head of strategy, True Digital @jamescaig
  • 7. What the @&*! is it anyway?
  • 9. 1. What is strategy and why do we need it? 2. What makes a strategist? 3. What should they be doing for you?
  • 12. O S T
  • 13. I want to lose weight Lose ten kilos Diet (eat better, exercise more) Record calorie intake and exercise output Visualise ‘thinner me’ Use stairs instead of the lift Join up with other dieters O S T
  • 14. Morris Ernst, 1933 Publish Ulysses, legally Win court case before publication Sort Judge and Jury Make it about literary opinion Get prosecuted under import laws Get myself arrested O S T
  • 15. Steve Jobs, Apple, 1997 Survival Simplification Products Style Management systems Team structures O S T
  • 16. It’s not strategy until it’s written down
  • 19. The diagnosis A guiding policy Coherent actions
  • 20. The diagnosis A guiding policy Coherent actions The obstacles in the way of success Signposting your approach to dealing with the obstacles Feasible actions and resource commitments designed to carry out the guiding policy
  • 22. The future is wobbly
  • 23. Craigslist disruption map Source:Budd Caddell https://medium.com/nobl-collective/culture-is-more-than-a-ping-pong-table-d8c634e475f
  • 25. Q: Did you end the year working to the same marketing plan as you started it? 92% 8% NO YES Source: Aegis / Advertising Association, 2014
  • 29. Strategy brings focus and gives you a better chance of controlling your own destiny
  • 30. 1. What is strategy and why do we need it? 2. What makes a strategist? 3. What should they be doing for you?
  • 34. “I think science is not about absolutes. Science is about honesty. The idea that scientists are some kind of priests that have unique access to knowledge about nature is nonsense – in many ways I see it as the codified application of common sense. It’s like plumbing." Source: http://gu.com/p/49je3/sbl
  • 35. “I think science is not about absolutes. Science is about honesty. The idea that scientists are some kind of priests that have unique access to knowledge about nature is nonsense – in many ways I see it as the codified application of common sense. It’s like plumbing." Source: http://gu.com/p/49je3/sbl strategy Strategy strategists
  • 36. “I think science is not about absolutes. Science is about honesty. The idea that scientists are some kind of priests that have unique access to knowledge about nature is nonsense – in many ways I see it as the codified application of common sense. It’s like plumbing." Source: http://gu.com/p/49je3/sbl strategy Strategy strategists
  • 38. “Poetry gave me great pleasure. As a schoolboy I took intense delight in Shakespeare. Pictures gave me considerable, and music very great, delight. But now my mind has become a kind of machine for grinding general laws out of large collections of fact. The loss of these tastes is a loss of happiness, and may be injurious to the intellect, and more probably to the moral character, by enfeebling the emotional part of our nature.”
  • 39. “The narrative arts greatly widen our perceptions of human experience, and enable us – vicariously, or as a fly-on- the-wall witness – to see into lives, conditions and experiences which one might never encounter in practice.”
  • 40. Read. Research. Be open-minded, ask questions. Of business, people, history, fiction, art, the future. Seek different sources, learn counter-arguments. Reconcile and understand. Create new connections. Create competitive advantage.
  • 41. Read. Research. Be open-minded, ask questions. Of business, people, history, fiction, art, the future. Seek different sources, learn counter-arguments. Reconcile and understand. Create new connections. Create competitive advantage. And write.
  • 42. Research like an academic. Write like a reporter.
  • 43. 1. What is strategy and why do we need it? 2. What makes a strategist? 3. What should they be doing for you?
  • 44. Constant Optimisation Richard Huntington, Saatchi & Saatchi Periodic Disruption
  • 45. Data gathering and synthesis Knitting together a wide range of sources to uncover insight and distill thinking that sharpens focus. 
  • 46. A good insight is fresh, deep, focused and directional. Faris Yakob
  • 47. A good insight is something you didn’t know before. Something that may change the way you think about the problem. Dave Trott
  • 48. A good insight is when you realise the business problem is a behaviour change in disguise Pats McDonald
  • 49. FACT: People tend to feed their pets once a day OBSERVATION: They feed them at breakfast and dinner time INSIGHT: People feel guilty eating in front of their pets Kevin Drew Davis
  • 50. FACT: People tend to feed their pets once a day OBSERVATION: They feed them at breakfast and dinner time INSIGHT: People feel guilty eating in front of their pets Kevin Drew Davis
  • 51. FACT: People tend to feed their pets once a day OBSERVATION: They feed them at breakfast and dinner time INSIGHT: People feel guilty eating in front of their pets Kevin Drew Davis
  • 52. FACT: People tend to feed their pets once a day OBSERVATION: They feed them at breakfast and dinner time INSIGHT: People feel guilty eating in front of their pets Kevin Drew Davis
  • 53. Facilitation and collaboration Work with analytics, media, UX and design Structure and lead workshops Develop the fundamental skills that give confidence to a client and a team 
  • 54. Story telling Make data tell a story Bring others along with a compelling vision of the future Hone a well-crafted rationale to a business- changing creative idea
  • 55. 1. What is strategy and why do we need it? 2. What makes a strategist? 3. What should they be doing for you?
  • 56. Go start some fires. Thank you.